The issue about transfer number

[Garrison888]

I received the SIM card this afternoon and want to transfer my current number to the new Public Mobile SIM card. But, when I tried the transfer process, I can't find my Old Service Provider: China Telecom-CTExcel on the dropdown list with the app. It seems I can't type the name in the box, so I can't go ahead to complete the transfer process. How to do? Please advise. Thank you.

[hTideGnow]

HI @Garrison888 

yes, you download the app, login and choose a new number (do not choose bringing in number).  Then complete the activation and make sure the phone fully functioning.  At that time, submit a ticket with PM as the ways I mentioned above and ask PM support to help to bring in your number from CTExcel

[Garrison888]

Hi hTideGnow,

Thank you for your reply. It looks a little complex.  How do I get a temporary new number? Just click " Select Number" tab in app? Once I have the new number, then I need to submit a ticket to ask for transferring number to instead of the temporary new number, is it right?  Generally, after I get the new number and submit the ticket, how long will it take to complete the porting manually?

Thanks. 

[hTideGnow]

hi @Garrison888 

to transfer from China Telecom, you need support's help

But first get a temporary new number and let the account fully setup first.  Once setup , then open ticket with PM support for them to port manually

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage