Just signed up and data is not working and cell calls sometimes fail with message saying that service is not activated. Calls work from time to time. Data does not work. Signed up for 4G 20GB plan a day ago and ported my number over successfully.
Also getting Forbidden A1 when I log onto the web portal.
I just received an email saying that my service is on hold because my payment was not received. OMG. So may issues. I activated the service yesterday and was able to download my E-SIM. Was able to make calls. Did not test data as I was connected to Wifi. Didn't realized data and text was not working until I disconnected from the wifi today.
@kalv did restarting your phone help? You mentioned data is not working and calls work sometimes. Does text work? For data, have you gone into your phone's settings to make sure data is turned on and that there are no data limits set? Also check on your PM app to see if data is showing on the first landing screen
I ported my number over yesterday at 6:00pm so there's plenty of time. Also, the porting has been successful because calls go through most of the time with the correct number.
@kalv easiest thing to first try is restarting your device, give that a try and see if it works after that. If problem persists I would contact the CS agent to see if it's something on there end. You can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html (and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
