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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2440 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28756 Views
  • 184 replies
  • 27 Bravos

Resolved! using recharge.com for a new subscription

May I use recharge.com to make the initial payment on a new subscription?May I do that for someone else starting a subscription? I know a couple of people who have PM SIM cards and new phones and want to subscribe, but they will not have  credit card...

John_G1 by Great Citizen / Super Citoyen
  • 453 Views
  • 4 replies
  • 0 Bravos

US roaming plan not working properly

@CS_AgentWe are very frustrated. We purchased a US talk/text/data plan before leaving Canada and crossed the border expecting the phone to work. We have not been able to get the phone connected in to the network properly. We can make outgoing calls b...

Smileyskier99 by Great Neighbour / Super Voisin
  • 282 Views
  • 2 replies
  • 0 Bravos

iPhone does not work

My IPhone does not work anymore. I want to log in to pay my account but Public Moblie send me an SMS code to get into my account

Sheldon2007 by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Resolved! Autopay failed

I have 2 phones, both on autopay on the same card. 1 payment was successful and 1 failed on the same day.Why?

Weird one

Both my husband and I joined the same day with different emails. I was able to find my account info at one point but now I can only find his on either email. Whichever email I sign it with it refers to me by his name. Can’t see my payment info where ...

JHarry by Great Neighbour / Super Voisin
  • 239 Views
  • 2 replies
  • 0 Bravos

Resolved! Beyond PM customer service

PM customer service is unable to resolve a technical issue and has passed my case onto PM engineer with a promise that they are working hard on the problem and it will be resolved shortly. It has been 3 business days and no status update or ETA when ...

No2 by Great Citizen / Super Citoyen
  • 622 Views
  • 11 replies
  • 1 Bravos

recover account / reactivating sim

@CS_Agent I'm trying to reactivate a sim that was previously activated but I can't access the email associated with the account, I just have the sim and the name of the account.

dominic0 by Great Neighbour / Super Voisin
  • 412 Views
  • 6 replies
  • 0 Bravos

Resolved! No call waiting

Hey y'all, I just changed my PM plan and I no longer have call waiting.  I toggle it on in my phone app but it keeps toggling itself off.  I've tried removing Sim card, rebooting my phone & changing my network.  Still no call waiting  

EmpressB1 by Good Citizen / Bon Citoyen
  • 884 Views
  • 12 replies
  • 0 Bravos

change number

Hi there, I changed my number a few days ago. But many of my bank details still require the original mobile number to receive verification before I can change my number. Can I change back to my original number? My original number is xxxxxxxxxxxxxxxx ...

NINAQIAN by Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

@CS_Agent in our Community

Ordered SIM card on June 11th. Status email says order processing, have no order number but credit card charged already. When will it be delivered?  

Bev52 by Great Neighbour / Super Voisin
  • 264 Views
  • 2 replies
  • 0 Bravos

Setup

Hello I ordered sim and subscribed. However my daughter needs phone working right away so I went to purchase a sim. I have sim but before I activate my daughter wants to change plan to 1gb from 250mb. Can you do that before I activate?

Joe328 by Good Citizen / Bon Citoyen
  • 1166 Views
  • 26 replies
  • 1 Bravos

Resolved! Missing rewards

Hello,My reward services were on hold because my previous card would have expired by the end of June and my rewards did not apply to my subscription payment on the 27th of June.Interestingly, my monthly payment was charged to the same card successful...

Kwash by Great Neighbour / Super Voisin
  • 463 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral discount missing

@CS_Agent in our Community The referral discount I should get for having a friend sign up with my referral code is no longer active, they are still using Public Mobile

JA8 by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 0 Bravos

Double billed.

I was double billed. Please contact me contact me to resolve. Thank you. 

Jeans44 by Great Neighbour / Super Voisin
  • 282 Views
  • 2 replies
  • 0 Bravos

ACCOUNT

MY HUSBAND ACCOUNT WAS CANCELLED WHILE HE WAS OUT OF THE COUNTRY. HOWCAN HE GET BACK HIS ACCOUNT?

DEE2403 by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

can't get security codes on a dead phone

I'm trying to cancel an account, but I can't log in because I can't get the security code texted to a dead phone. The Submit a Ticket link takes me to a 404. What the heck??? 

MalcolmBC by Great Neighbour / Super Voisin
  • 361 Views
  • 6 replies
  • 0 Bravos

Resolved! Double billed

I was double billed and haven’t been refunded. It won’t let me submit a ticket I’ve tried a million times. If someone could help me figure out how to get into contact with someone that can refund me that would be much appreciated!

Alley3 by Great Neighbour / Super Voisin
  • 396 Views
  • 5 replies
  • 1 Bravos

Resolved! 7B1 Your phone is not activated on the network

I encounter the error message "7B1 Your phone is not activated on the network" when attempting to make a call.Despite this issue, I am still able to send and receive text messages and receive incoming phone calls. However, incoming calls display as "...

ADiaz1 by Great Neighbour / Super Voisin
  • 1008 Views
  • 8 replies
  • 0 Bravos

swap sim cards

I need to swap numbers as I've lost my old sim. but when I enter the new sim card number there's an error comes. Also one of the agent said this new sim card has already activated in the past? how can i swap my numbers now?

annesaj by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

Esim won’t activate

I ported my number, have the authorization message on my previous carrier, however my Esim won’t activate. Do I need to re scan the QR code, if so where can i find this?

JoCee by Great Neighbour / Super Voisin
  • 379 Views
  • 5 replies
  • 0 Bravos

Locked out of account

Hello! I have lost my phone, and need to get a new sim card so I can continue using my number with a new phone. In order to request a new sim card, I need access to my Public Mobile account. In order to access my Public Mobile account, I need to logi...

captzissou by Great Neighbour / Super Voisin
  • 384 Views
  • 1 replies
  • 0 Bravos

Resolved! My voice is distorted during phone calls

My voice is not being heard (or is being distorted) during regular phone calls but during WhatsApp calls it is fine. Do I need a new SIM card? What is the issue?

Lolo-Yoyo by Good Citizen / Bon Citoyen
  • 824 Views
  • 14 replies
  • 0 Bravos

Number not ported

I have another account that I tried to port a second number. I messed something up, tried to get back into the account, but the phone number it's using for security is unknown to me. I only have the email I used. I have been paying for two phone bill...

ElleBee1 by Great Neighbour / Super Voisin
  • 150 Views
  • 1 replies
  • 0 Bravos

Rewards by using referral code

I am a new customer with public Mobile. I used my friend's referral code and heard that I should be receiving a one time rewards of 10 points. But it has been 2 weeks since my activation and I still haven't received. When will I receive the rewards? ...

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