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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25989 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37838 Views
  • 185 replies
  • 29 Bravos

Resolved! agent

i just pay my phine yesterday.and irs show me my dara 10gb gone.i no use data at all.i already have this problem.and they give back.but now i tryto coñnect with agent.abd icant reach agent

psysuzy by Good Citizen / Bon Citoyen
  • 722 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to transfer current E-Sim to New Phone

Hello Public Mobile Team, I just purchased your $40 promo plan using the e-sim option and experiencing issues adding the line to my IPhone 12 Pro. When attempting to add the number using the QR code sent to my email, it keeps saying "eSIM Cannot Be A...

Bludfire by Great Neighbour / Super Voisin
  • 563 Views
  • 2 replies
  • 0 Bravos

I was overcharged

First I read that I was recieving an e-sim. That did not happen. I had to wait until one arrived in the mail. I was also over charged by quite a bit. There was a sale on the plan I chose plus a free esim. I was charged full price on the plan as well ...

Kar81 by Great Neighbour / Super Voisin
  • 246 Views
  • 1 replies
  • 0 Bravos

Transferring number and now it's gone

Tried to buy an esim. Went through the whole process of transferring. Money taken out of bank account. Received an error 404 and now I can't access my phone number and am worried that I lost it 

Cassandra88 by Great Neighbour / Super Voisin
  • 469 Views
  • 4 replies
  • 0 Bravos

Resolved! Unregistered sim

About a month in on a new phone, I'm being informed that I have an unregistered sim. I've gone through the IMEI check and it says the phone is clean. I've registered a question (ticket) wirh Public Mobi but am not getting a response. Looking for any ...

PodunkDavis1 by Great Neighbour / Super Voisin
  • 341 Views
  • 1 replies
  • 0 Bravos

Resolved! Do I get charged for RECIEVING texts while overseas (not USA)?

Hello!Have some travels coming up and needed my phone to receive some 2FA texts. Will I get charged for these texts while I'm outside of Canada?Mobile Data will be off. No calls in or out. No text messages will be sent. No voice messages will be rece...

m00nwatcher_ by Great Neighbour / Super Voisin
  • 783 Views
  • 5 replies
  • 0 Bravos

Data usage discrepancies

I’ve been running out of data quickly and couldn’t figure out why. Reset my phone on first day of cycle. Now my cycle is over. My phone reports only 409MB for the month. My public mobile account says 663MB. That’s quite the difference that forces me ...

Jasonv93 by Good Citizen / Bon Citoyen
  • 798 Views
  • 9 replies
  • 0 Bravos

USA ROAMING

Where is the advertised USA ROAMING $10 for 15 days 

Kulf by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Resolved! ESN/MEID issue

I got an sms saying:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided...

Yeet101 by Great Neighbour / Super Voisin
  • 740 Views
  • 6 replies
  • 0 Bravos

Activation is broken for my account

I don't have service yet but have registered an account. When I login successfully it says "Let's complete your activation". I click Resume Activation and then it asks me to login again(but it shouldn't) - however no future logins work, it always say...

Steve5439 by Good Citizen / Bon Citoyen
  • 345 Views
  • 2 replies
  • 1 Bravos

Help, phone # stopped working

Hi, I just transferred my cell number from Bell to Public on Oct 1, I responded Yes when bell asked to be verified.It was working fine since then but today it now says the number is not in service. How do I get my number back? What happened?

IceLoki by Good Citizen / Bon Citoyen
  • 986 Views
  • 13 replies
  • 0 Bravos

Resolved! Reverse Physical sim to eSIM transfer - is it possible?

I tried to set up my daughter's iphone 12 mini using eSim for a new number / data.However, what it did was transfer my physical sim / number to my dauighter's phone. Obviously not what I wanted. What I'd like to do is reverse this and get my coverage...

kaflooey by Great Neighbour / Super Voisin
  • 823 Views
  • 4 replies
  • 0 Bravos

Riaming

How do I activate SMS receiving when travilingto GGC countries?

Mamon by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

Reward funds were not applied to new months payment

I redeemed points and had $45 worth of funds available on my account and when my payment went through it charged my card the full $50 and some change. Is there any way to have the $45 applied and refunded to my credit card? I’m really annoyed that th...

Michealla by Great Neighbour / Super Voisin
  • 252 Views
  • 1 replies
  • 0 Bravos

New customer

Hello I just joined PM and did the esim thing and requested my number be ported. now I don’t see an esim connected to my phone and I got a text from PM saying my number couldn’t be ported… can anyone help me, I’m in lala land

jennvetter by Good Citizen / Bon Citoyen
  • 248 Views
  • 1 replies
  • 0 Bravos

Add on

I bought a 15day usa data add on yesterday.  I still can't use it.  Please return my money.Ken

kbai by Great Neighbour / Super Voisin
  • 575 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Not Working

Hi there!I am reaching out to ask about a data outage I've been experiencing. Yesterday I opened a ticket as my data kept crashing and having very slow loading times. Someone very kind helped behind the scenes and connected me to a different tower!! ...

sonflower by Great Neighbour / Super Voisin
  • 728 Views
  • 4 replies
  • 2 Bravos

Resolved! Amazon sim

Does Public Mobile still sells sim cards?Like officially?or is it fake accounts?

Kicks by Good Citizen / Bon Citoyen
  • 670 Views
  • 5 replies
  • 0 Bravos

Account

I can not get my account activated 

CleanLiving by Great Neighbour / Super Voisin
  • 366 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Add-Ons after subscription plan change

I am looking to change from my current 4G subscription plan to a 5G plan. Do I get to keep my existing data ons? They are from giveaways and not subjected to the current 30 day expiry when purchasing new data add ons. Does anyone have any experience ...

CalvinW by Deputy Mayor / Adjoint au Maire
  • 796 Views
  • 4 replies
  • 0 Bravos

Lower your bill question

Hi there when you redeem the "lower your bill" points reward for 15 points does it give you a permanent 15$ discount on all future bills or just the next bill. Say i have a 40 dollar plan and use that reward will it then be the same plan but cost 25 ...

Dryader by Great Neighbour / Super Voisin
  • 646 Views
  • 6 replies
  • 1 Bravos

Can get into account nor activate it.

I have referred my father to public mobile.  He is trying to activate his account and we are going in circles.  Either the login and email dont match various times and when it does go through public mobile wants him to pay for the first month and sim...

Michelle771 by Good Citizen / Bon Citoyen
  • 712 Views
  • 6 replies
  • 0 Bravos

Resolved! Rewards not applying properly? Switching from 30 to 90 day plan.

I just switched my plan over to 90 days and I'm worried that it's not going to apply my rewards properly.Those rewards should be 3x what they're showing because I'm going from a 30 day plan to a 90 day plan. (I've maxed out loyalty to 5 years, referr...

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jtennyuk by Good Citizen / Bon Citoyen
  • 638 Views
  • 5 replies
  • 1 Bravos

Porting out my public mobile number to Koodo

hi there, i am porting out my public mobile number to Koodo but i lost my public sim. Can someone please help me out in this situation. i already got a temp koodo number at the moment

Frances1943 by Great Neighbour / Super Voisin
  • 396 Views
  • 2 replies
  • 0 Bravos

Can't Update Payment Method

I am having issues updating my payment method. My on-file card was stolen and my plan has been suspended, so I'm trying to add a different Canadian Visa credit card.I have tried Firefox (regular and private mode) and Chrome (regular and incognito mod...

jadem2023 by Great Neighbour / Super Voisin
  • 477 Views
  • 3 replies
  • 1 Bravos
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