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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Travel Question

So my in-laws are Public Mobile customers and they are living in Europe for the winter.   They forgot that they had SMS authentication on their bank account and cannot access it to pay bills.  Anyone know of any fixes to this?  They obviously cannot ...

dmbcanada by Great Citizen / Super Citoyen
  • 327 Views
  • 8 replies
  • 1 Bravos

Resolved! Outgoing Calls

As of today March 2nd I am unable to make any outgoing calls. The message is 6MUI number is not in use.What is going on? My account is in a credit balance so I have paid my last bill.

mmrmurphy by Good Citizen / Bon Citoyen
  • 469 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation

Trying to activate a new account, got an error code 821, tried again now it don't recognize my phone number saying it is not a Canadian phone number. Plus I tried to put in a ticket but it asks me to resister first, but I can't because looks for a pu...

jimyee by Great Neighbour / Super Voisin
  • 293 Views
  • 2 replies
  • 0 Bravos

No service for calls

My online account is active but I can’t make or receive phone calls. Please help asap! Customer service!

yaming_chen by Good Citizen / Bon Citoyen
  • 1175 Views
  • 44 replies
  • 0 Bravos

US Roaming not working...No WIFI calling

My daugher's birthday is today and I couldn't call her after paying $30 for US roaming which isn't working. She restarted her phone.  (She's on T-Mobile)She is on an iphone 11.We checked the network settings and address and it's still set to public m...

zbaker by Great Neighbour / Super Voisin
  • 316 Views
  • 5 replies
  • 0 Bravos

Resolved! Can’t add money

I bought 2 payment vouchers of 45 dollars and put the pin in and doesn’t add or allow it to add to my account 

billt7317 by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Us roaming

Just traveled thru several different usa states. bought the pm roaming package.The usa roaming worked for the most part but as I moved around to different states.it would not work at all , also would only work on t mobile networks ? anyone else notic...

Bmvanbese by Good Citizen / Bon Citoyen
  • 447 Views
  • 6 replies
  • 2 Bravos

Resolved! No incoming or out going calls

New to Public mobile as of yesterday, cant make outgoing calls and also can’t receive calls. Also no service at all while at work but got on wifi while at home

Pants007 by Good Citizen / Bon Citoyen
  • 569 Views
  • 15 replies
  • 1 Bravos

Can't make or receive calls

I can't make or receive calls - everything else works. I do have an active plan and enough balance in my PM account for my plan renewal scheduled tomorrow. All settings are fine, I tried resetting and tried my SIM in my spouse's phone and it still di...

FGinBC by Good Citizen / Bon Citoyen
  • 536 Views
  • 9 replies
  • 2 Bravos

Switched plan missing picture messaging

Jan 29 I switched to a $25 plan. It said it had picture Messaging when I switched...now in my plan details it is missing and I can't send pictures as of starting this month. What do I do? my plan had it in Jan and I kept a photo of the plan.

SP2 by Good Citizen / Bon Citoyen
  • 395 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting Number

After trying to port my number from previous provider, |it is working on both SIM cards and both providers are charging meHow can I fix this? 

C-town by Great Neighbour / Super Voisin
  • 339 Views
  • 6 replies
  • 0 Bravos

Telephone

SIM card swap, old card won't fit in to new phone.

Luba1 by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 0 Bravos

Can’t make any calls in or out.

When I call out it beeps 2x and won’t put call through.  Incoming calls same thing 2 beeps and disconnects. I can text. 

khdaynes by Good Citizen / Bon Citoyen
  • 846 Views
  • 21 replies
  • 0 Bravos

Resolved! 4 G is slow

4 G is slow , cant access you tube on my phone.I switched over to 4G, in Late Feb, my you tube on my phone was working, all of a sudden it just stop working. What is the issue. Was my data reduce, Because it feels like I am still using a 3G. 4G start...

Chellobee2 by Great Neighbour / Super Voisin
  • 356 Views
  • 5 replies
  • 0 Bravos

How to get the SIM card I ordered?

The one I ordered in early January never arrived, and the replacement one I ordered two weeks ago still hasn't arrived. Is this a problem with Public Mobile, or is someone at my local post office stealing SIM cards? Can I request a tracked package?

arctic_gnome by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 1 Bravos

lost SIM for my school going son

hi i have been trying since two months , my son has lost his phone and SIM which i got for him . now i hsve totally fogotten which email address i made an account for him . i have two issues here 1. stop payment for lost SIM2. issue new SIM for that ...

shabisyed by Great Neighbour / Super Voisin
  • 462 Views
  • 7 replies
  • 1 Bravos

Change of Plan and/or Change of Phone = NO LTE

Hi, I have changed my phone and also had my plan upgraded to the 15GB LTE. Now I am not getting any LTE service. It is brand new Samsung phone and new plan. What do I need to do please ? Many thanks,

ZeeYow by Good Citizen / Bon Citoyen
  • 518 Views
  • 15 replies
  • 0 Bravos

Cannot make or receive calls

I just tried calling a friend and the call immediately dropped, then I tried a few others and they dropped too. I also cannot receive calls, when I press the answer button, the calls automatically hangs up. I can receive and send texts no problem jus...

smncaux by Good Citizen / Bon Citoyen
  • 496 Views
  • 11 replies
  • 0 Bravos

lost network

i am recently unable to connect to network

yumin1 by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

mobile plan

I received an offer a few months ago to change my plan to 15G per month at the higher speed for $40 to start with my next billing; i have not received the extra data as of yet.  what do I need to do?

jblyde by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! Reward 500 Canada Wide Long Distance Minutes

I have add-on "Reward 500 Canada Wide Long Distance Minutes"Can the 500 minutes be applied to local Canada calls or only restricted to Canada long distance calls?

mrtnchan5 by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos
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