Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost Sim

Hi I have lost my phone and want to replace my sim but want to keep the same number as I use it for my CRA login etc.Can I get the same sim reissued to my address. Urgent help needed

Contact number

Phone number for public mobile'

5G Service Issue Winnipeg

All of a sudden I am only getting 3G and no longer 5G. I have turned Airplane mode off and on and I have also rebooted my phone.

Resolved! SIM card switch to another phone

Hi Community,I just got a new phone. I don’t want to get a new number just switch the SIM card from old phone to new one. When I did this and did the transfer of information between phones I haven’t been able to use my Authenticator app for signing i...

voicemail

Having trouble with my voicemail my telephone just keeps ringing non stop and can't get messages.

Black Friday deal

I chose the Black Friday deal can/ USA plan would end up costing 40 dollars every month and the plan change at renewal is no longer in my account when I signed in today.

Rewards

Do I keep my rewards if I sign for 90 days subscription?

added 4G plan does not show on my phone

added 4G plan to my current plan but my phone does not show that I have 4G

What just happened?

Ok this is weird.We just had a Powe outage in Rosemont La Petite Patrie, Montreal but what is weird is that when we lost the electricity I also lost Public Mobile's data only voice and text was working even if I switched from 5G to 4G.This is scary.S...

New Phone

Looking to purchase BLUE BOLD N2 phone from the USWill this phone work with our service Thanks

Resolved! Porting failed

I requested to have my number ported from Bell during setup. I answered YES to the text message I received as soon as I received it. It's been almost 24 hours now and I still can't receive calls. Can I get help please?

1B1 error

I've been getting "1B1 The client You are trying to reach is not available" message when trying to call a specific 613 (Ottawa) number. I have called this very number a couple of weeks ago successfully.The number is for a telecom company, so I highly...

Resolved! Subscribed to a 3G service with Public Mobile, would buying a 5G phone still work on this service?

I want to get Samsung A14 - 5G phone, would it work to keep using the same service at 3G or would I be required to change to 5G service?Also, in general does any 5G phone work on a 3G service?

New iPhone 15 Transfer Service

@CS_Agent I have a new iPhone 15 so I need to transfer my Public Mobile service from my old device (iPhone 12 Pro) which has a Public Mobile eSim.I have followed the instructions here:https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs"If y...

Help! Add a new card

Hi,My credit card was cancelled three days ago due to fraudulent activity and I'm still waiting on a new one. It seems my account was cancelled at 4 am today because the auto pay was declined. I'm trying to add a new card to let the payment go throug...

Resolved! Urgent: Phone Stolen with a physical sim card

Hi,I lost my phone with a physical SIM card. I immediately put my service on hold, and bought an iPhone 15 Pro (that only takes ESIM). I followed the instructions to purchase and activate the public mobile ESIM. Now it seems like I can use my iPhone ...

Overcharge

Hello, I have been overcharged on October 6th as I was trying to switch plans. I picked one plan that charged me $42.56 in total then I quickly decided (within 30 mins) that the $50/month plan is more suitable for me use so I switched to that plan an...

Mifi

Does Publicmobile.ca have a Mifi data plan?

Sim transfer

No service after I transfered from esim to physical sim. I remember there was a customer service number assisting in porting. What is it?

Resolved! Newbie without service!

I’m a new member, opted for the eSIM, paid and even got my number transferred yesterday around 2:50 pm. Got an email welcoming me and confirming plan, payment received, etc. I made a call at 3:09 pm and everything seemed OK. Yesterday night received ...

Change Plan

Hi everyone. I wanted to know if there is a way to change your subscription date to today?I have used up my data and I have the funds in my public mobile account, but it won't let me change it now, unless I buy a different phone plan. Help

Unable to receive incoming calls

I recently ported number from pc mobile to public however, unable to receive calls on public using esim. My incoming calls are still going to pc mobile which has a physical sim. I m using iphone 15 with public mobile esim. I can make outgoing calls f...

I need a refund

Hello, I canceled my publicMobile subscription 1 month ago, and I just check my deposits in my bank account and I see a 28$ automatic payment from Public mobile. I need this money refunded as soon as possible.This charge does not make sense, firstly ...

Sim transfer

Resolved! Email verification code

I've purchased a new plan & ordered a new SIM card. When I attempt to sign in I am sent to the email code verification page. When I enter the code sent to my email I am told the code is incorrect??? Very frustrating customer service !!!! I am very cl...

Accidentally changed subscription

I accidentally changed my subscription and didn't say at next period, as I did not see the option. Any way to change it now that I got charged, I went from 1 month to 3 month.

Google Pixel server error on phone calls

Hello, I have been unable to use my cellphone today. Every time I've tried, I get an error message: Server error please try later". Then the call drops. I have tried rebooting, resetting my network settings, factory resetting, removing and reinsert...

Sim transfer

Resolved! Loaner Phone?

Hello, I was hoping someone could let me know if there is loaner phone program for phones on Public that are self-purchased. I bought a new Flip4 and I have a crack in my screen I need fixed through Samsung but I don't want to be without a phone for ...

Changing ESIM

How do i change my ESIM? i have been trying for a week! This company is destroying my buisness due to me not having a working phone.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Lost Sim

Contact number

5G Service Issue Winnipeg

Resolved! SIM card switch to another phone

voicemail

Black Friday deal

Rewards

added 4G plan does not show on my phone

What just happened?

New Phone

Resolved! Porting failed

1B1 error

Resolved! Subscribed to a 3G service with Public Mobile, would buying a 5G phone still work on this service?

New iPhone 15 Transfer Service

Help! Add a new card

Resolved! Urgent: Phone Stolen with a physical sim card

Overcharge

Mifi

Sim transfer

Resolved! Newbie without service!

Change Plan

Unable to receive incoming calls

I need a refund

Sim transfer

Resolved! Email verification code

Accidentally changed subscription

Google Pixel server error on phone calls

Sim transfer

Resolved! Loaner Phone?

Changing ESIM

Finishing set up

International Calling Bonus minutes.

3G switch to 5G?

Can’t get into account help

Network Signal Strength