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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 27 Bravos

Bad call quality

Hi since 3 weeks everytime i am on the phone the other person says i am breaking up and i have to walk around just to have some connection.

Poussine by Good Citizen / Bon Citoyen
  • 26 replies
  • 0 Bravos

Resolved! Credit

@CS_AgenI I am currently visiting in the US. I accidentally purchased the talk and text and then the data, talk and text. Can I get a credit or refund for the talk and text?

Mitts by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

i'm not even active yet and i hate this company

i'm only trying to find my GD SIM i ordered in MAYcannot have anyone help me CHAT says i need order number - i've checked my account and my email and no order number and i can't submit a ticket withoutdid everyone else have issues liek this or

CoreyHallett by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Not receiving voicemail notifications

I have an iphone with the latest ios update (16.5) and am a recent PM customer. Since switching to PM, I no longer receive voicemail notifications. The only way to determine whether new voicemails have come in is to physically go into voicemail and c...

Shanlan88 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Switching plans

If I switch to another plan do I still keep my current promotional discounts such as the loyalty and refer a friend discounts?

Victor8561 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Why is My PM Community Account No Longer Linked???

My username is Kutzki, but every time I log in with the email address I linked several months ago, it prompts me to enter a new username. Well, here I am, and I can't even access my tickets or the CS bot because they're all in my other account.EDIT: ...

Anonymous by Not applicable
  • 16 replies
  • 1 Bravos

2 factor code

I just ported over my number to PM. Checked with my old provider to see if everything was completed and it is but since my phone is not active on PM I can't log into my (my son's account) to get the 2 factor code to contact support to get my phone ac...

Trikkan3 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! 7B1 your phone is not activated on the network.

Getting this error when I try and make a voice call.  “7B1 your phone is not activated on the network.”can receive calls (says no caller ID) and can text, use data, etc.  all working fine.  Just can’t call out. been a customer with the same SIM for 5...

mig39 by Great Citizen / Super Citoyen
  • 13 replies
  • 0 Bravos


Change credit card

Sis49 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Mobile Cases

Has anyone tried the Football phone cases by AC Football Cases.

Moraandrew by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Can't Find Payments Tab

When I login I cannot see payments tab to update my credit card information

Teags by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Forbidden A1 Issue (New Client)

@CS_Agent I was told by one of your colleagues in order to solve ,  "FORBIDDEN A1." message, try logging out completely, or close the browser/app, then try again. If you are on webbrowser you can also try a tab in incognito/private mode, this may wor...

Parham77 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Unusual Recording

Hello,This is very strange.I carry 3 plans, one for my daughter, one for my 91 year old mother and one for me.For the past week, when I try to call my Mom it automatically plays a recording saying "We are sorry but your plan does not carry a plan for...

GerBear by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Account overcharged.

@CS_Agent my account has been overcharged and I can't submit a ticket through your system. Please contact me privately. 

GJohnstone by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 4G plan but 5G on phone?

Hey,So I have the $39/m 20GB, 4G plan - but on my phone where the service stuff shows (LTE, 4G, 5G, E, etc.) it says 5G sometimes. I am in the GTA area. I am paying for the 4G plan, but when it says 5G am I actually getting 5G speeds, or are they jus...

o_its_alex by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

credit card decline plan amount is now different

my credit card declined and when I logged in to pay the amount owing it is $56 instead of the usual $34.  When a card is declined is the plan subscription promotion cancelled? how do I only pay what my plan should be?

meg4 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Transfering Number

Looking to transfer my number, it asked for my IMEI number, and then got a SMS message to saying I put in the wrong ESN/MEID number, and that someone was going to contact me. I haven’t received a called yet, is there a number I can call and get my ac...

whoisdoug by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Receive Text Messages Overseas

Hello and Good Morning,I am traveling to Asia for a few months and I wanted to receive only incoming text messages sent from Canada on my public mobile number.I will not be needing data or making phone calls and I will not be sending text messages - ...

dsleewo1 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

My data add on is showing up as minutes

So I tried to purchase a 200MB of data and accidentally did it twice but then it never showed up and when I look at my add on it shows that I have two add ons of 500 minutes. How can I fix this?   

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Madi2 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

my rewards not showing up

Hi, I've setup auto payment and referral but not receiving the deduction in my monthly payment for the past 4 months? can someone please assist?Thanks

wanwan88 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Add to US roaming data

Help! I'm currently traveling in the US, and running out of data on my US plan. Is there any way I can add on just data to my current plan before the 15 days are up?

FernieS by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! I need help please urgent

@CS_AgentJ just signed up to transfer my account yesterday to public mobile and paid for subscription for 3 months. In the app it gave an error for me to transfer my old number to public mobile and said contact customer previous freedom ac...

Parham77 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Unlimited text and phone stopped working

Daughter has $25 plan with unlimited text and phone calling but toward end of last month phone stopped working using data. She could text with wifi but not data. Phone calling is questionable as it was the only thing working and then stopped.  Everyt...

Ft13 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Multiple lines under 1 account

I am wondering if someday PM will allow me to hold all my family phones under 1 account to manage. Is this something that is even on the radar for PM? It’s tedious to have 3 separate logins, I have to make extra email addresses for 2 of them.

Wor784 by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Resolved! Can't do conference calls

Hi,Since a couple of weeks, I can't do conference calls. Could someone check my account to verify what is the problem? I have done conference calls in the past and it worked perfectly fine.Thanks so much!


@CS_AgenHello,1) number xxxxxxxxxxxxx can text me for long time ! He can text to my wifi app based number which is very similar (xxxxxxxxxxxx) . My public is xxxxxxxxxxxxxxxxxxxxx 2) why I can't see my refered persons 1$ rewards in my rewards ?  Than...

MindaugasA by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos
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