sim card not working

[softech · Accepted solution]

@macdavie can the sim card connect to the network?

• first try to reboot the phone
• Try reseat the sim card with reboot
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• if it is a new phone never connected to PM network, confirm if the phone is clean here:  https://www.devicecheck.ca/check-status-device-canada/

If nothing works and if it clearly shows not connecting to the network, it could be a sim provision issue, message support

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@macdavie - what have you tried so far. More details would be helpful. Physical sim, eSIM. Are you a new or old customers...etc

Some basic troubleshooting, try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work