[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

[Ck_PM]

Hello Community,

We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion affecting calls and texting services. This will restore service for affected customers.

If you are still facing issues, please submit a ticket here.

We're committed to keeping you informed and will update this post with any new developments. Thank you for your continued patience and understanding as we worked through this.

- The Public Mobile Team

[parlaminty]

this is a good question.  The post doesn't elaborate on which network issues.  Would have made more sense to just update the original thread regarding dropped calls.  Can a PM mod provide more details.

[Dunkman]

@starman85 

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@starman85 wrote:

I couldn't access data earlier this evening here in Kennedy subway station. Would it be because of the network issue? Had to restart phone and data worked.

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Unlikely due to this announcement issues.  Maybe sometimes subway signal was weak or local disruption of the network in your area.  As long as everything is working, no further worries. 

[starman85]

I couldn't access data earlier this evening here in Kennedy subway station. Would it be because of the network issue? Had to restart phone and data worked.

[Dunkman]

@StephenMiller 

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@StephenMiller wrote:

I still cannot receive phone calls from land lines on my cell even after this update   Haven’t heard back from anyone. It wouldn’t be a major concern but I have on call responsibilities. I hope someone reaches out soon to my report ticket. 

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Your issue might not be part of this announcement.  Usually tickets response times are within a few hours.  Check your private message inbox for response. 

Other basic troubleshooting advice including rebooting your phone or network reset of phone (note: this will erase any saved Wifi passwords). 

[StephenMiller]

I still cannot receive phone calls from land lines on my cell even after this update   Haven’t heard back from anyone. It wouldn’t be a major concern but I have on call responsibilities. I hope someone reaches out soon to my report ticket. 

[Sansan]

Wow, that's a quick first. 👏👏

[will13am]

Is this problem separate from the dropped call problem covered in a separate announcement?