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Public Mobile Service Issues in Scarborough Ontario, May 2024

ShadowMonkey
Great Neighbour / Super Voisin

Has anyone been having issues with their PB service in Scarborough?

In the last week or so, I have been having trouble using my phone (Google Pixel 5). I live and work in Scarborough Ontario and I've been experiencing weak signal, calling out fails, calls keep getting dropped multiple times during conversation, people can’t hear me, or incoming calls going directly to voice mail without the phone even ringing.

I am on the $34 5G 50GB plan but I'm only getting 2 bars, connecting at LTE instead of 5G. I have changed the preferred network type and rebooted a few times but it doesn't seem to help.

I also have an iPhone Xs for work and it's on the same $34 plan. Although it doesn't support 5G, I have the same issues with the service.

As I am running errands this weekend around the GTA, I will keep an eye on the service to see if the problem only persists in Scarborough. But if anyone else is having the same problems as well, maybe Public Mobile can get on that and figure out what's going on.

3 REPLIES 3

Tom222333444555
Good Citizen / Bon Citoyen

I'm in southern ontario, I'm suffering with daily dropped calls, but it has been really bad today (may 27). I hope that this gets resolved or I'll have to switch

ShadowMonkey
Great Neighbour / Super Voisin

I did try to change the phone network to 4G/LTE but unfortunately, it didn't help much. I didn't know I could submit a ticket for CSA help to refresh my account on the backend. That will be my next step.

Thank you for the suggestions, Dunkman. 👍

Dunkman
Oracle
Oracle

@ShadowMonkey 

As for the call dropping issue, several customers have experience this problem.  It might be a Telus network issue since Koodo customers also are complaining online.  

You can try the following fixes:

Manually select the phone network to 4G/LTE instead of Auto.  

Not sure if an iPhone issues, another online user suggested the following:

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If that does not work, you may want to submit at ticket for CSA help.  Sometimes CSA can refresh your account on the backend and calling works better. 

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