Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I seem to have accidentally purchased a 1GB data add on for the US instead of just a normal 1GB for Canada. However, I’m not in the US. Is there any way to exchange/cancel it?
I have been with Public Mobile for a month and my number has been in the process of being verified for a month but my number has not been verified. Multiple agents have reached out to me but no one has resolved this issue. My phone number just has be...
I have been trying to update my visa expiry date for the past 2 weeks & I keep getting this message "sorry, we’re not able to process this request at this time. Please try again later." How do I get this done so my service is not suspended? I'm not...
I have purchase plan with 5g. But I don't have opion on my phone to connect to 5g, highest option I got LTE/WCDMA/GSM. Fastest speed I can get 6.0 Mbps on mobile network . I woud like to see 250Mbps speed. by standig underneath (or very close) the t...
Hi there I’m texting on my grandma’s behalf as she doesn’t speak English or read English. Basically my grandma is normally charged $21.47 per month on her phone plan, however as of recently (the last two months) she’s been charged $28.25 per month. S...
Hi,I lost my phone. Can I get a new SIM card and use the same number on my new phone?How do I do that?Is it easy to do?Thank you,Sue
Hi , I received the message a bout my credit card expired and today I don’t have a wifi, please help me, how can I check my account
I have lost my SIM card and my account is not completely activated so when I try to log in it want to send me a code to the number but since I lost SIM card this is impossible. I need help!
Today I received this email from Orchard (a Canadian used phone seller). Within it, there are promo codes to receive time-limited additional data bonuses when signing up with PM (10GB for 6 months on plans $34+ or 5GB for 12 months on plans $26+).
I signed up for Public Mobile on August 8 and I’m already being charged which comes out of my account on Aug 15. It looks like another payment is coming out on Sep 9. Why am I be charged twice? I also have to pay my previous carrier’s bill too. pleas...
I signed up through a friend's referral link but didn't get my $10 discount. What gives?
Hello.I'm getting 10+ scam calls per day over the last 4 days. Can you help stop them at your system level?Can someone call me?
I had my iPhone stolen and can’t access my account as my phone number is no longer working. I have a new sim but it needs to be initiated. Also my email from my original account has been disabled and I need to use an alternative email. which I think ...
Does Public mobile offer family discount or family data sharing plan ?
Can an admin look into why my bonus data doesn't work anymore?My regular plan data has stopped working as wellThanks
Thinking of joining PM. Any idea if this is coming back - $34 50GB 5G Can US?
I paid for the month and thought I set up the number transfer correctly but I can get a new number instead but can’t go back to get a new number instead of transferring
Hi all,After observing what seemed to be someone remotely controlling my browser, I have decided to upgrade from an old Android to a Galaxy A15. Although I assume my current Public SIM card wouldn't be affected, I want to get a new SIM Card at the T...
I have just purchased subscription and inputted my payment information.They have charged my card put it will not go passed the payment page unless I input my credit card information again. WHYYYY!!!!! I'm going crazy here. It also says on my profile ...
Is there a number to call a helpdesk agent?
@CS_Agent I'm just looking for confirmation regarding the 50GB CAN-US $39 plan, will calling, texting, and data be useable within the US or will a roaming add-on still be required with this plan? Thanks.
Public mobile has been a great service but now I need a service that provides greater travel coverage. If I port my PM number out to a new provider, will that immediately close my account with PM or do I need to close my subscription. I want to avoid...
Hi,I added my daughter long time ago as referral to my account, but she was never showed up under my account and I am not benefitting the family plan or even a referral from her new line
Just bought $30 worth of data and found out I have to download an app but it won’t let me download moved to Canada from Australia a month ago if that makes a difference thanks
The email address associated with my public mobile account is incorrect. How do I fix this. My account is still active but I can’t login
No issues when entering and leaving the area and signal showed a few bars of LTE, but on 2 different PM devices, there was zero data or voice coverage. Tried resetting, rebooting, turning line off and on... having been in the telecom industry for 30...
Hi, I will visit USA soon for 5 days. The add-on costs about 30 cad, which is costly. But if I switch to Can-USA plan in my renewal date and then again switch back to my current plan, will there be any additional charge? For example, my current plan ...
