Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my SIM card and phone. Without the SIM card, I can't pass the two-step authentication and can't log into my account. Is there any way to log into my account?
Hi,I am looking to cancel my subscription but I cannot log into my Public Mobile account as I don't have that phone or number anymore to get the text messaged code.
Hi! So I tried to activate my new number using my eSIM but it was interrupted. I tried to activate by signing into the app but it requires a code that it sends to the new number, which I have not activated so there is no way I can get the code. So I ...
@CS_Agent When I tried to submit a landline number to transfer/port, it says this number cannot be transferred?? We were told by an agent for Public Mobile that it was possible to port a landline number and hence we did the Public Mobile set-up. No...
@CS_Agent How do I change my number to a custom one instead of being given a list of them?
I can't access my account information for my already active account. The website prompts me to complete my activation and select a SIM. When I tried to input my currently active SIM card with public mobile, it said SIM invalid so I am unable to proce...
Hello all. I am trying to login to another one of my accounts, but can't get past the "One login for all your Public Mobile needs" screen. Underneath that, it says "Streamline your experience with one login for My Account, Rewards, Community and more...
I registered with PM yesterdayI tried to port my number its been over 24 hours. this was not a landline. Fido says my number was ported already. I canceled my service with them this morning before realizing my number hadn't ported yet. I can only re...
I'm having multiple issues with my account @CS_Agent- I'm trying to change my phone subscription and just keep getting rerouted to Error pages and told to sign in again and again and again, but it never actually takes me anywhere- I can't update my ...
Correct the highlighted errors and try again.Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied. edited by computerg...
Forgot to add friend's Public Mobile code when I initially signed up as she recommended it to me. They said I could do it during the activation phase which I have done today. Still don't see where to add the code in to give her credit.
I live in Saskatchewan for the last 2 years I've been being charged tax for ontario. My address on file is for Saskatchewan but I'm still being charged for ontario taxes. How do I get this fixed ?
Just Saw This in REWARDS Under Preauthorised Payments and Rewards, etc. : Pre-authorized payments Rewards are earned when you set up automatic payments with a pre-authorized credit or Visa Debit card.Earn:30-day subscription: $2/30 days90-day subsc...
hi pliz activet my number
This is my current plan: If I switched to this plan:I will be getting additional 10GB data for the same monthly subscription of $39.I am currently getting $11 in rewards so effectively paying $28 plus taxes monthly. So if I switched to the plan will ...
@CS_Agent So I guess I set up a 4 digit pin. I don’t remember doing it. I only ever use one and that’s not it. can I reset it somehow? Is there somewheee with my account info etc where I can make changes?
I want to short my ring time.I tried the codes with my voice-mail number and it didn't work.Thank you
Public Mobile website is full of glitches and locked me out of my account 5 times and blocked my daughter's account and now she cannot use her phone! What is going on?? I am very displeased with your customer service! There is none to talk to except ...
I need help
I have 2 public mobile accounts. My personal one and then one for my daughter. I had set it up for when I log on to her account to update anything that any verification stuff would come to my number since I am the one that pays and deals with actual ...
What happened to to free data that I used to get on the $15 plan when signing up for autopay? I used to get additional data, now all I see is 250 MB.
I put in a ticket and received a response from an agent. They have asked me to provide my phone number, account number and pin number. Is this legit?
No option for autopay on a new subscription just set up. Does the subscription auto-renew?
My account was not inactive as this is my only phone plan. i called *611 and it said my payment is due for july 8 which means my june 8 has been paid confirming my account is active. it wouldn’t let me sign in even though all information was correct...
I normally log in and pay my bill monthly. Today I had to reregister with a new password and update my credit card info. It then created a subscription. I paid the bill. Will this subscription cause the payment to be autopayed? If I turn off the subs...
My service has deteriorated. I can no longer get calls in my house
Does anybody know if there's any way to reverse this I don't know why but when I paid up my balance I owed it charged me twice and it's really the worst time ever since happen right now so any help would be appreciated
So as we all know, PM is now using a 5G network with with speed restrictions on many plans. I have a 4G plan, so I won't be seeing more than 100 mbps - and that's fine, I can't imagine needing more.But is there any advantage in terms of stability or...
Hey there, I'm trying to help my parents out with one of their accounts. The phone associated with the account was destroyed but they can't log in to cancel the account because they have no way of getting the verification code. They can't even submit...
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