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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

number on different phone

Hi, I dropped my new phone deep in a lake. How do I get my number and a new esim on my old phone?

Can't login or set up phone

I just signed up for public mobile last night. After I went through the whole process of trying to port my number over I got a notification saying something went wrong and action could not be completed. It logged me out of the app and now I can't log...

Forbidden A1

I don't have access to My Account through the website or mobile application to complete activation and number transfer. I’ve cleared cookies and website data multiple times, and tried using both mobile data and Wi-Fi without success. My login is acce...

Resolved! Stuck in activation limbo - help!

I'm setting up a PM account for my daughter-in-law and porting her from her mom's account. I'm paying for the PM account on my credit card and doing the number transfer for her because she doesn't know how to do this stuff and I've done it 3 times fo...

Resolved! Live chat with a CS agent

Hello, I created a ticket three days ago and since then I have gotten three replies from PM, one a day. Three days, three messages and it's just can you confirm your number, then the next day, can you confirm your email, then AGAIN can you confirm yo...

Resolved! Can't access my account

A few days ago I had a missed payment so was trying to login and put in a new case and as I was trying to login to my account I got the "password incorrect too many times, try again in an hour". So I did that even though I personally had only tried l...

90 days plan

When renewing $102 for 195gb plan. Why in plan details description not showing 1000 minutes long distance included.

Resolved! Authentication code goes to wrong phone number

HiThe authentication codes are going to a previous phone number, not the number I have now. How can this be corrected?RegardsHasnat

Service not working

Hi there, Just wondering if anyone has experienced this issue. We are presently in the USA and back in October I subscribed to the new $35 plan that allows me to use my Canadian phone in the US as well as Canada. The subscription shows it starting...

Resolved! I accidentally ordered physical SIM but my iPhone is only e-SIM support as I purchased from US.

I just received physical sim but I am not sure how to switch to esim as I am stuck as activation page on app. How to fix this? Thank you!

Voyage et données

Moved to French support

settings and my phone number

In the past, when I was using other telecom companies, my phone would open settings and show my phone number. Now after switching to public mobile, I open settings and find my phone number, but it shows unknown. How can I make my phone show my phone ...

Resolved! No network connection

Hi all,How are you doing? I have a Galaxy S9 I bot in June of 2019. I am with public mobile and have been having problems with no network connection. I am on oxygen thrapy and need it to live, I need a phone that is relaible. Is this my phone o...

double pay

duplicate thread

The phone number is porting out to another company, how to pay the last invoice?

Hello, Will you charge the credit card associated the account? If I give you account number and phone number, can you let me know how much we owe public mobile?

My SMS Messages will not transfer over.

Hello Community, I recently switched over to Public Mobile. In this process, I have noticed I can not receive calls or texts with my Public Mobile SIM card. If I switch back to my Virgin Plus card, I can receive these calls and texts, but this can o...

Resolved! Rewards page has wrong person/account

When I go to my rewards page, the wrong name is at the top. I don't think it is showing my rewards. How do i get help with this.

Calling Finland

Does PM stop or block calls to Finland? I don't mind paying whatever per minute but I don't want any call anywhere blocked

New payment information

Trying to update payment information and the only box I can enter anything into is the postal code box. Cannot enter any other information into the form? Any ideas?

Problems with getting help

I am trying to activate my husband phone and my phone up with public mobility. I was going to do it on one account. So when trying to set my card up I put in another SIM card number but it over wrote my husbands phone as well. So I set up an acco...

Taking payment even though no phone number with public mobile

i was trying to get a phone working for my son but the sim card didn't work so we changed overtly chatr since they have actual people to talk to. Public mobile is still taking my money even though there is no phone number linked to the acct and the ...

Resolved! Rewards earned before forced to go to points

What happened to all my rewards accumulated when I was on the old reward system. Were they not to be rolled over into points 'cause they aren't there.

Can access data, but not the phone network

I ported my number from Telus, and can access data, but not the cellular network. I've looked at help articles, and nothing has helped. Does anyone know the exact step to take to solve this. I'd really like to be able to send texts and make and recei...

Two charges

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October.

Why is only 3G working on my phone

My network is always disconnecting, cant receive calls or make calls

My service is intermittently working, and more often NOT working than working. It will say emergency calls only, and will not be connected to a network and then will work again randomly. I cant make or receive phone calls. I've already tried to take ...

Refund for cancelled accounts

I moved 5 of my family's phone numbers from Virgin to Public mobile in mid-September but Virgin won me back a day or 2 later for 4 of my accounts so I switched back to Virgin for those, leaving only 1 remaining with Public mobile.I did not see any so...

Lost my discounts when updating credit card

I have lost my referral discount, my loyalty discount, and my auto pay discount. My monthly bill has gone up since I have updated my c/c information. ( my account has never been cancelled) I have been a loyal customer for about twenty years now an...

Resolved! Canada US plans

We go south for the winter ( US ) rather than putting a “ Add On “ to our subscription is there a plan that allows us to have US Calling within the US at all times. We use very little data and would only use for the odd call. I find it confusing tha...

Resolved! Why is there a voice prompt before the other party's phone rings every time I call a local number th

Why is there aWhy is there a voice prompt before the other party's phone rings every time I call a local number that may require long-distance charges? before the other party's phone rings every time I call a local number that may require long-distan...

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