Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2439 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28756 Views
  • 184 replies
  • 27 Bravos

Ever safe ID mobile number is WRONG

My eversafe ID mobile number is my old one I lost. I cannot get access to it. It keeps trying to send a code to it but I cannot access this.I clicked resend code hoping the option for email would come up - but it just tries to send the code to the mo...

Davidwillis by Great Neighbour / Super Voisin
  • 329 Views
  • 3 replies
  • 0 Bravos

Resolved! Change subscription from 20gb monthly to 15+15 90day

A few weeks ago promo for 15gb+15gb for 40.00 -5.00 for 90day prepay. I selected change subscription 90day but upon renewal my plan is now 44.00 monthly, not the 39x3 117.00 90dayAnyone else having issues with their plan change to this promo 15*15gb ...

Mypubic by Good Citizen / Bon Citoyen
  • 1122 Views
  • 21 replies
  • 1 Bravos

Resolved! Cancel monthly subscription

Hi,I purchased a SIM card for temporary use and would like to cancel the monthly subscription.However, I do not have the SIM card anymore.How do I cancel the monthly subscription?

Beebu by Great Neighbour / Super Voisin
  • 445 Views
  • 6 replies
  • 0 Bravos

esim problem with iPhone 12 mini.

The issue is solved so it is more like a sharing experience. I hope it will help these ppl who is having issues.I started subscribing PM two days ago. Chose esim as it was free and my phone was compatible.  I ported my number and for a while, my phon...

G1zmosmama by Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 2 Bravos

I can't send/receive texts

I am very frustrated with public mobile as I haven't been able to send and receive texts for a whole day. Since I can't receive texts I wasn't even able to login to my public mobile account. Finally after an hour of trying, EverSafe finally sent me a...

star_20 by Great Neighbour / Super Voisin
  • 469 Views
  • 8 replies
  • 0 Bravos

Resolved! Service out?

Why am I unable to make or receive calls for the last several hours?

CathyHues by Great Neighbour / Super Voisin
  • 460 Views
  • 8 replies
  • 0 Bravos

Cannot connect to network

For the last 2 hour I have had no network connection. How do I fix this? Is there an outage?

Jt5 by Great Neighbour / Super Voisin
  • 175 Views
  • 1 replies
  • 0 Bravos

Emergency Calls Only

I cannot make any calls even though my account is active (cycle started Jun 24 and have many minutes remaining).Anyone else experincing this?

HS2023 by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

Unable to log in to my account

Hello Support,I'm unable to log in to my account. I can't go past the reactivation screen. It forces me to select a eSIM, new SIM or existing SIM card (this option fails to validate). I have a working service and fully paid account. Is there any way ...

is service interrupted?????

the past 4 hours i'm unable to send or recieve text message  or hear incoming calls. I can make out going calls and listen to voice messages .........what is the problem???? 

DianneA by Good Citizen / Bon Citoyen
  • 883 Views
  • 20 replies
  • 0 Bravos

Resolved! @CS_Agent

I need to get my number ported again. 

Jo14 by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Resolved! Missing data

Hello , I am missing data from last month , first the promotion 2 gb was missing, had to use the one time data , now this month the promotion is on my account but I should received the one time 2 gb back when the promotion 2GB was removed when PM upd...

GD8 by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

Resolved! What a nightmare!

Okay, so my service expired this morning (credit card renewal). I forgot to update the credit info. 'Customer service' sent me here.Tried to log on to my account to fix it, only to have my password rejected over and over again...apparently Public Mob...

Robert_O by Great Neighbour / Super Voisin
  • 627 Views
  • 6 replies
  • 0 Bravos

Is Signal blocked?

I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?

Amritsandhu by Good Citizen / Bon Citoyen
  • 552 Views
  • 7 replies
  • 1 Bravos

Resolved! Cannot Sign In To Cancel Subscription After Phone Number Ported Out

Yesterday I changed service providers and had my phone number ported out of Public Mobile to the other provider.Now that I no longer have a phone number with public mobile I tried to sign in to my Public Mobile account to cancel my subscription but e...

Eddy_2221 by Great Neighbour / Super Voisin
  • 324 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost Phone

Somebody stole my phone.  I want to keep the same plan.  I have a new SIM card.  what should I do?

ed-h-10 by Great Neighbour / Super Voisin
  • 475 Views
  • 3 replies
  • 0 Bravos

Resolved! Public mobile

I ordered a sim card and paid for it through public mobile. Just wondering where it is? 

Jes63 by Great Neighbour / Super Voisin
  • 295 Views
  • 4 replies
  • 0 Bravos

Referral code

My spouse activated my PM account but forgot to use his referral code, I have been trying to contact customer service to have them apply the code but keep getting a 404 error can someone give me a working link to private message ...thanks .

Cathy61 by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 1 Bravos

cant sign in

Hey there ive been trying to sign in for months and it never works, i got the phone from my neice last decemeber and she catn remember the log in info, there for i created a new one and has been verfied and such but i cant sign in to buy adds or anyt...

shane88 by Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

Can not make or receive calls

@CS_Agent3 phones with public mobile. Can't make or receive calls on any of them. Restarts and apn checks done. Please advise

LukeGoguen by Good Citizen / Bon Citoyen
  • 598 Views
  • 10 replies
  • 0 Bravos

Cannot send or receive text messages on my other account

I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and ...

Mander by Great Neighbour / Super Voisin
  • 496 Views
  • 9 replies
  • 0 Bravos
Need Help? Let's chat.