Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I bought a public mobile sim a couple days ago after a friend recommending them a couple weeks ago. When I filled out the forms to activate my sim I entered his referral code. However, at no point did I recieve the $10 referral bonus, I got charged t...
I have an Android phone and use Textra as my messaging app. I have not been receiving text messages from all providers (Bell/MTS, Telus, Rogers). It's random sometimes I receive and sometimes I don't. I tried uninstalling Textra and re installing it....
I have two numbers with public mobile. Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got ...
Hello, I attempted a password reset but forgot my security question. I keep getting myself locked out when trying the passwords I remember. My credit card on file expired and my plan is on hold, thus I have no service at all. Please help me log into ...
Hello, so I have a question about the rewards system. How do you actually get the rewards? Once you answer a question, and they say its resolved, do you get the money? If so how much?
Hi, I know that as someone who pays for canada-wide calling I can anyone in Canada, however what if I wanted to call outside of Canada? For example China or France? I know no one there but I'm curious. Also what about incoming calls? I know incoming ...
How can my friends call me from outside Csnada? I sent them my cell number and added +1 before it. However it give them message it is not correct number ! can you help me please
Hi there. I am looking at the $50 and $60 plans and have a few queries..1) It seems the only diff is the 2gb usa data roaming, is true?2) Does that mean 2gb anywhere in usa ? (continental?)3) And is the 2gb usa data at 2g or 3g or 4g speed?4) Is ther...
I got text with number again but no data was added yet Please hurry up I am also going to add more time this Friday so I prob get double data LOl I prob go to the 40.00 plan since the 25 went fast on Data
i am trying to update my autopay, credit card info and i cannot seem to access or create or update my profile...the link that was sent to me expired...my goal is to update my profile or create one...i just want autopay to reflect the new expiry credi...
Hi there, when people try calling my phone they get a busy signal. I’ve tried removing my SIM card and waiting a minute. What can I do to fix this? Where can I get help? I live in PEI.
I just purchased a SIM card today @4pm with public mobile. After setting up everything, when I check my calling history, I found someone from other province makes phone call using my number after 4pm. How do I know if my number is shared with others?
Hi, I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it. Problem is: I can't make any phone calls....
Hi I have a basic plan with 3g data.if I buy a US data add-on, will it also be capped to 3G or will it be LTE when roaming in the US? I know that if buying a data add-on in Canada for my plan it will be 3G so I want to clarify what speed the US add-...
I am travelling to the US tomorrow and rather than purchasing a PM add on, I decided to purchase an Always Online Wireless (AOW) SIM (from London Drugs for $15). I just want to make sure that PM data won't suddenly 'kick in' and start charging me exh...
I am on a plan with autopay and today when I tried to make a call I received a message saying my call couldn't be completed because I didn't have an active plan. The credit card I have on file was valid and had sifficient funds so there was no reaso...
My husband and I switched from Fido to Public Mobile today, his number seems to work good, but I cannot make nor receive phone calls, data and text message work OK. Please assist. Thank you.
I move between canada and the US a lot, and when I'm in the US I change my phone plan to be super barebone (just messaging) just to keep my number active with public. Usually, when I come back to Canada, I use the build a plan tool to change back to ...
I have added $20 US data roaming on account yesterday. It was working and today it has stopped working. Also, I can only receive text but cannot send text. Can anyone suggest what could be wrong ? I am roaming in Portland, Oregon. Travelling from Van...
Hi All, For my pay period my phone says I've used 3.02 GB. Public Mobile summary page: 4398 MB When I go and add up my data usage, on a daily basis, from the PM Usage History: 3663 MB Which number do I trust? Thanks in advance, FlipFone
US Data Roaming Add-on(1 GB for 10 days for $20) never worked. Tried to reboot the phone and also tried to update the carrier settings but still unsuccessful. What's procedure to cancel this add-on get refund?
