Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
After upgrading my Asus Zenfone Max Plus to android 8.1, my SIM card is no longer being recognized on the Public Mobile network. When I check the status of the SIM card it keeps toggling off/on between "unknown carrier/add number" to "Telus/ and my n...
when I pay money for my plan I didn't get the same options like last month, so I was choose this plan 8 GB at 3G speeds for $50, so like when I check my GB in my phone I see 6.2 GB not like befor ,so umforsurently I was check it my phone when I pay t...
I am a new Public Mobile (Koodo) customer as of Nov6, 2018. Today, I had entered my credit card info in the Register for Autopay section of the Public Mobile backoffice and the info entered was exactly as it appears on my credit card statement. I ...
Hi,I've been using public mobile for a awhile, and I have a 3 month plan with the following details when i click into the "plan and add-on" tab: This plan includes--6GB Data-unlimited international text-unlimited provincial talk My question is, how ...
It appears as though I was charged twice this billing period. I just switched from a $40 plan to the $30 plan (was set to switch at renewal). So my account balance should be $28 after renewing for the $30 plan with 2 friend referals. @CS_Agent
Trying to purchase 3 new sim cards and apparently these payment options are currently unavailable, Any time frame that it will be back up? We really want to xfer to PM asap. Thanks!
Hi. I moved provinces and was wondering if its possible to change my phone number without buying a new sim card
I've just registered 2 phones, and they set them up with 2 different emails. I'm trying to register phone number 2 and I keep getting : The phone number entered is invalid or you may have created your profile already. If you've forgotten your passw...
I have a OPPO A73. I have just recently joined and activated my sim a couple days ago. My data still doesnt seem to be working. I am on the $40 plan with 4.5gb, have checked my account and it shows that all data is there availble and none has been us...
im trying to change my plan and the website wont let me.. i also cant find a way to speak to a human person on the phone which would be preferable, can anybody help?
Hi,today morning from9:00 to 13:30,I didn’t sent any message from my phone and also I didn’t make a call 6********1,but from usesage history I found 7 times destinations is 47463,could you please help me to solve this problem,even I couldn’t find any...
i cant use to pay my bill through my mastercard or set auto pay ! help pls
Hi,Data not working but I can make calls. Checked and still have plenty of data on my plan left. Any ideas at to what may be causing this?Thanks
Last week I noticed I had a voice mail message. I try and access it and it is completely blank...I dialed my number (from my phone) to access it that way - still the same thing. Can anyone help with this?
i lost my sim after making an account and i cant access my phone number so i lost my account. i did not enable self serve
@Moderator I received message that my number porting was declined by previous service provider as the account was cancelled. I try to request a new number using change phone number but it gives error number change failed. Can you reset it so that I c...
I've just signed up for Public Mobile this morning around 8:45am and for some reason incoming calls to my number are still reaching my old service. My number was previously with Petro Canada Mobility: a prepaid service that still had a balance on it....
hey there!the email with the link for resetting my password is always coming too late, the link is expired every time. what can i do? i forgot my password and need to renew my plan.any ideas?thank you,paula
Why did I get this $25 charge when I started the plan -- in fact what is the $75 credit for90-day plan/Forfait de 90 jours $25public mobile charges
Hi Public Mobile Community,I am a total newbie, less than 1 week. I have to say, although I read about many of the registration/activation issues, I did not experience them. I ordered my SIM card online and when I received it about 5-6 days later, ...
Hello Everyone, For those bargain hunters out there that like saving as much as possible on their cell phones I found a great deal on a great phone that works well on the Public Mobile Network. Costco has the Motorollo Moto G5 by Lonovo on sale at Co...
Have a credit balance on my account and it still suspended my phone why
Hi. How do I apply to become an agent for public mobile?And how long does it take to apply? Thank you Louie
Hello Community or Mod, I have three phones activated with PM , and I need to make changes to my young son's plan - however, the only account that I can get into is my own plan . can someone please give me directions. Thankd Cindy
Hi guys I changed my plane to Special Offer! $40 for 4.5 GB of Data at 3G Speed on Nov.13 but I still dont have data on my phone. Why is that? Please halp me.
I am leaving to travel internationally on a cruise shortly. I currently have a plan that has: - Unlimited Canada-wide Talk- Unlimited International TextI know I cannot get an international roaming package. My questions are:I pre-pay for my account so...
Hi, I just came up with an idea. We can pay friend's bill (the amount due) by matching their Public Mobile phone number using account balance. Our friend can see a notification on their panel showing they don't need to pay in the coming month. And Pu...
Hi,I am a new customer signed in yesterday on $10 for 30 days plan and I am supposed to get 50 text messages wi this pan. I have not used any text messages yet but when I log in to my account, it shows that I have already used 12 text messages. Why? ...
I have been using Auto pay for PM for 6 months and there has been no issue but today my acount has been suspended. I recieved a text message saying "Your plan did not renew because we did not recieve your payment" but there is more than enough funds ...
I buy a new SIM card today , it may delivered in 3-7 days later, and i want to order the plan for $40 for 4GB, the limitied time plan,so I want to know if the card didn't come can i order online ? and how many days or when the plan will end ?
