Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why cant people get in touch with costumer service person when you are having trouble with a service that you pay for ? I have been trying for over 1 hour to get help and have had no luck finding a link to help when you click the help button would re...
I made a video to show an on-screen problem I have encountered. If I attempt to upload the video using a valid URL an error message appears after I hit the Preview button:Please enter a valid video URL. For example, a YouTube video URL might look lik...
The number I have xxx xxx xxxx, l lost log in info.can you help to reset Edit: phone number redacted by will13am. Please do not post personal information in the public forum.
I accidentally deleted the text how do i recover it
I'm trying to activate a sim card and transfer a land line to PM. After I enter the old phone # and verify it, the screen comes up asking for personal information but doesn't ask for my old account number. Then when I submit, it tells me I have erro...
Hello everyone, I currently have the 1GB data plan. I will be visiting the US in September. Is the data going to be available in the US or do I have to pay extra before my departure? Thanks so much Public Mobile Community! Karen
Can’t create account or log in. Have new account, it doesn’t recognize my phone number I can’t reach a person to help. Can’t update account, can’t put in payment info.
Hi, My account was set up on autopay and it was fine until today. Today my autopay transacation was declined and my phone service stopped. Now, when I login to my account. I can neither setup auto pay or make a one time payment using any credit card....
I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not been able to d...
Hello everyone, Hoping someone can help me. My account has been suspended because my credit card expired. I tried to update it however, when trying to put in the new year, 2025, it is not available in the drop down menu. It only goes to 2024. How ca...
can the 200 Mb data add-on work with $10 plan without data?
I'm attempting to use the voicemail setup to re-record my personal name as it's quite softly spoken and needs to be restated and I'll figure out how to do it eventually - as I better understand the terminology and the menus. But my question in this ...
Hi, I want to make a payment, or add for autopay my visa debit. (Which i've used before to pay i'm sure.) When punching in my name and card number and that info the field for the expiry date is a drop down menu. You can't type over it, you have to ...
I make payments on the 25 every month for last 4 months I’m cut off a day early on the 23 I wake up on 24 to no phone. I prepay for a month disconnected before a full month.
HiI am trying to log into my account just created and would like to add pmt method and change plan but it won’t recognize my email or phone number. I am at 95% data used and have spent days trying to get help. If I can’t get help please cancel my acc...
Hello, I am a wireless rep in walmart. I have a customer who was sold a $40 top up and it will not apply to his account, he recieved verbal confirmation when he entered the code but did not recieve the standard text message for confirmation. Hopefull...
Hi, I recently broke my phone and will be in search of something to replace it, might just buy another one (I honestly don't know at this point). I'm wondering what you all use, perhaps that could give me ideas for myself. Do state why you use your p...
Hi everyone. I finally got my canon ip110 printer working on my phones hotspot. My question is will I have any issues when I’m in the us. It’s working with p/m when I print something. Will it still work when it switches to t-mobile or at&t and I need...
J'ai effectué un double paiement. Comment être rembourser svp ?
Hello, I tried to set up autopay using my Visa debit card but every single time the payment kept getting declined. We contacted the bank and they said it's not their fault.
I bought and Walmart activated the sim in store. They said I won't have to pay the $10 with in store activation. How do I use refer a friend so they can get the $1/m?
I am having trouble with my data. I recently got a new phone and the data was working fine on it until one day it stopped working. I thought maybe it was an issue with the phone, but I moved my SIM card to my old phone to see if the data would work ...
My plan is $33.00 a month. I had balance of $2.00 plus suppose to be reward of $5.00 should be payment of $26 for Aug. It is showing balance due $31. The reward wasn't taken off. It should have been I paid $26 which is correct amount due. Fix it pl...
Hello, I'm from Canada, currently in the US for the day. I had purchased an add on of 1 GB data + roam for 10 days (cheapest best option as I need GPS)...but it still says I am on roam and not able to use it any idea why?Also, I'm not able to make ...
I don't recharge by my credit card
Hey, A few days ago just before getting Public Mobile I broke the screen on my phone and I'm wondering whether I should spend the $50 on eBay for a replacement screen and fix it myself, buy another of the same phone for cheap or just suck it up and b...
I'm just wondering if anyone else didn't get a text yesterday about the 1gb of data. My account was active that day.
I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automaticall...
