Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm having a lot of trouble registering my Visa debit to make payments. I've tried doing just a single payment method and also signing up for auto pay. I keep getting the same error message, that my card could not be authorized blah blah blah. I have...
Hello Community, I am guessing the answer is no, but I figured I would ask anyways. Can you port a home phone number over into a cell number with PM? My mother in-law is looking to hook up with PM and this is what she wants to do. I searched the bo...
2nd phone activated, self serve account working, payment taken 5 days ago, phone is showing its on public mobile but nothing working? No data, no texting or no calling, don't know what to do have restarted phone numerous times and have taken sim card...
Hello, I'm trying to change my plan from:- 90 Days- Unlimited Provincial Talk- Unlimited text- 3GB of data- $111 To- 90 Days- Unlimited provincial talk- Unlimited text- $106 Everytime I try and change the account to apply on my next billing cycle I g...
Hello, Just signed up with PM. First phone worked fine no problems. Second phone is giving the error: "we are experiencing difficult processing this request...." Steps taken:- activated the SIM- selected new number- tested it worked- loged into the ...
Good Day all! So once I got ported in I had a seamless problem free three months. It was great! But today, I got a text today about payment due. I am on Dynamic auto-pay on my account, which renews on the 31st. (So I ignored text which it said to ...
Just port in from virgin mobile at 3:20pm today, phone call is working now, but data is not, please help.
My phone is showing NO SERVICE... what should I do? Help please! Thanks!
I am porting my cell number back from a corporate plan. Will it transfer over smoothly if the plan is under the company name (when I initiate a request through Public Mobile). Or, do I have to get the plan put into my own name first? Thanks.
I've been with PM for over a year and from the beginning you cannot register an AMEX card for AutoPay. I know they accept it cause they set me up when I contacted them. They have done a lot to change their site an provide as mcuh funtionality as poss...
Is there a way that I can just get the totals of the data and voice minutes that have been used? I am able to get a list of the services used, and a detail of outgoing/imconign data and vm minutes. Thanks S
I just did the 10 day us roaming bundle activated yesterdat. Text seems to be working but data is not. Full bars and LTE is showing connected to t mobile. Can I get some help?
Hi,I am traveiling to the US for work next week and want to add the 1GB of data to my plan. Do I need to sign up for this on the day of travel or should I sign up before so I don't have a delay in it working? I am traveling for 5 days. Thanks!
I had gone for the MonsterJam show at Rogers Center over the weekend. (the show was incredibly loud and loads of fun!) Btw back to the topic, PM worked flawlessly inside the SkyDome. It was almost 80% packed to capacity and the dome was closed. Got s...
Hey guys, just trying US phone, texting, and data for the first time (from Orlando). Phone and texting is working great - connects to AT&T. However, I am having a weird problem with my data. http browsing works fine from a browser - as an example ...
Hi I just ported my number from Rogers. Iphone 6S - Public Mobile #Iphone 5 - Rogers # After porting, when i call with my Iphone 6S, it shows my ported Rogers number. However, when i try to call my ported Rogers number, it is ringing up on my old iPh...
I'm trying to find a phone number I deleted a while ago so I thought I would look at my usage history from March of last year (when I know I last sent/received a call from this person) and I can't seem to pull details of call I made from any period f...
I accidently bought the same us roaming addon twice. Can I get refund the one?
So I signed up for my plan on November 4, 2016 for the Fall Promotion and I was wondering when my data usage resets? Since I signed up for auto pay and it says they will bill me on Febuary 1, 2016. So does the data/plan reset on that day or does it r...
I posted a reply to a topic but it did not show up. I tried posting it again and it still did not show up. Anyone else having this issue? This is where I posted - http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Looking-for-a-brand-ne...
Today is my renewal date. But my phone is not working. No data, no talk, no text. It is auto pay and new promo plan suppose start today. Can anyone help me? Thanks.
Hi! We are THRILLED with PM and our first 3 months are almost up on the promo!My auto-renew is set and it says that the renew price is $103 (because of auto-pay, referrals, etc). In order to keep that price, do I have to go in and change the plan? I ...
I have set up the autopay. but It showed up in the self serve. I hope just system hasnt been refreshed yet. Please improve the system thx
Hi, I just reviewed my payments from the last 18 months and noticed that my refer a friend reward has not been applied at all. I have a 90 day payment cycle. What do I do ?
Could you please help me check in my account. Account login is missing 12GB data under my add-ons under the overview tap.
I've tried to set up my acess point names for my sim and it's not accepting it!! I have a LG P999 phoneThanks for any help in advanceTLC467
2 family members which are currently in the US have had their data stop working yesterday. Both phones/plans had a 1 gb $20 add-on added to them and to have data stop working completely is a massive problem. Especially since the add-on cost for just ...
Hello, I would like to use another carrier from next term and my next payment date will be Feb 13th. If my phone number will be ported by Rogers or Fido around Feb 10th, my PM account will be terminated automatically and payment will not be made on F...
Started happening a week ago. Im unable to watch stream on the twitch app. It just has a black screen. Been doing a little bit of reading and im convinced it has to do with public mobile.To be clear when i connect to wifi, it works. It does not work ...
I've been thinking about buying a new China phone for awhile, but I'm not sure if the frequencies will work with Public Mobile's network. I am planning to purchase the Redmi 4 4G. I looked on willmyphonework.net, but it says that the 4G frequency may...
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