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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number porting unsuccessfully

I tried porting my Fido number over to PM and it shows on the website that it looks fine. However I noticed that I am able to call out with my existing PM number but no one can call in with the previous assigned PM number. It kept saying that the "PM...

Resolved! AMEX not accepted?

Hi,I'm trying to enter my AMEX card to auot-pay and it's not working. The message I'm getting is this: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit car...

Free Phone number and Visual Voicemail VVM for Andriod / iPhone. 2018

Hi All, Previously I wrote a method of using Fongo to achieve VVM feature on Andriod phone. https://productioncommunity.publicmobile.ca/t5/Discussions/You-can-have-Visual-Voicemail-in-Andriod/m-p/47912#M11631 For one of my PM accounts I only have a d...

Just signed up but did not get referral reward

Hi,Just got my SIM cards today in the mail, ordered online. Sign up was easy and painless online and I even get to use my old phone number. But I put in the number of my friend who is a public mobile user and I didn't get the $10 referral. My friend ...

I Am Livid

Okay. This saga of frustration began this morning, when I woke up to realize my phone had been shut off. I am on Autopay, so this was strange. I only realized once I'd left home - I tried to manually pay through the automatic phone system, but my car...

Resolved! Switching to a cheaper plan mid-cycle?

What happens if I switch to a cheaper plan mid-cycle, am I credited the difference in cost?

Possible Security Breach - Random Charge

Hello, Just wanted to see if anyone here had any random charges from public mobile a few months after service cancellation(port out)? My parents were with PM until May and then we ported out to Koodo. But in August I received a random $3x.xx charge ...

US data package

Both me and my wife are public mobile customers while we are on vacation we keep her number as our main contactwe both have a minimum plan but my wife has the US talk text and data for 10 days at a time when I check my account this add on is a $20 bu...

Poor to No Reception at home

I've been with Public Mobile for almost 3 years and I've had no issues until about a month ago. When at home my reception drops considerably. When in the basement I will have 1 bar or no connection. When in the kitchen above ground I will have anywhe...

Resolved! US Roaming unlimited talk

I would like to purchase the $8 add on for USA roaming unlimited talk (10 days). I have a few question though before I buy it:-Does it cover local calls in USA only? Or can u also call to Canada for free?-Do u keep ure Canadian number?-And if someone...

need to change plan

Hello Iam trying to change my plan but cannot access self serve without my account being locked ive sent team messages for 2 days now and noone is answering what can i do

Switching public mobile plans

I just switched my plan this morning it was the first day the plan started (Started on Nov. 14 and it is Nov. 14 at 8:48AM).. So i accidently got the $20 plan instead of the $30 plan I wanted. I had to top up in order to switch it and am on autopay, ...

How does pausing an account effect rewards and balances?

If I temporarily pause my account am I still eligible to earn community and referral rewards?Also what happens to any existing promotional balances that are already in my account?How does pausing an account affect the 1$ "Loyalty Pays" anniversary di...

Charged but not activated

Hi all I chose to change / reactivate my phone plan today (5 days prior to expiry due to being out of data and away from home ) .my credit card was charged and funds are showing in available funds however it has not actually taken the funds from thei...

Resolved! no internet after re-activation of service

I need help on activating my data plan. It used to be working then it was deactivated when my account balance is not enough to pay for my plan renewal (am on a $20 data plan only). I paid 8 hours ago and my account says Active. But I cannot connect t...

$10 plan - not working

I changed my plan to $10 plan 30 days - 50 int’l texts, 50 canada wide minutes. I can’t make texts or calls. I had I guess one text go through to a long distance number (604 area code) I am in 306. Recording says local calls out of service area. I a...

I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!

Is it possible to get my old number back?

I got my number straight from Public Mobile. It was not a port from another provider. A few days ago, I moved to another city and decided to grab a local phone number, so I used the options that are available online for that. The move didn't work out...

Hacked email

My email was hacked , I can't get into my account, Ive made a new email but cannot log in, what now ??

Resolved! Cellular Network connection not available

Hello!I just activated my sim card and got the 40$ plan (4.5gb 3g speed). My phone is a Xiami Redmi pro 4 (China). The phone is supposedly compatible according to their website. I have try to configurate the APN settings still with no luck. I am wond...

I'm new to public mobile and I sent them a msg 3 hours ago still nothing wow

WOW so far this is bad. I sent them a msg 3 hours asking something about my plan and no one answer anyways looks like I will be moving to Virgin Mobile they have same plan 2GB 4G LTE for $45 instead of $47. So sad to have to wait this much for a repr...

Cannot make outgoing local calls

Starting a few weeks ago (as far as I can tell) I haven't been able to make outgoing local calls. My plan has unlimited local calls, but I haven't been able to make local calls recently. I recently changed my number to a Northwest Territories (Yellow...

Unlock phone

I need help unlocking my phone - purchased SIM card am all set up with Public mobile-gotthe code to unlock my phone from previous carrier. I made too many attempts to put the codeinto phone (I am a senior and do not know about cel phones) now my pho...

Just landed, roaming plan not working

Purchased a roaming plan for USA and data plan also 2 days ago. Just landed and data is working, but can’t make phone calls as it says I don’t have a roaming plan

Cannot change plan

Hello,I am looking to change my plan a few days before my current plan expires since I am out of data. I have went through self service 10+ times in the past two days to add funds, select the plan and options and choose "Change plan now", then "Yes, ...

Resolved! Unable to Purchase USA Roaming Plan

I was following the guidance from the community and submitted a PM to the moderator. I have not heard anything back and need to resolve as I am travelling in the USA. My first note was yesterday and I have not yet heard anything back. What should ...

Resolved! My phone number is not working - neither outgoing and incoming calls

My phone number is not working. I refilled my account and changed my plan from "$35 1GB" to "$10 per 30 Days" yesterday. The payment went through and my account is active now. However, I cannot make any phone call. I got the voice message "sorry. I c...

Resolved! Phone won't receive calls

I'm a new user, just opened a new account last night with a new phone. The number was ported from Rogers and I can dial out but anyone calling me gets a busy signal?? What's the problem?? Help!

Refer-a friend reward not received ? Usage of calls & texts were charged not correctly ?

So far, I did not receive the Refer-a-friend reward ($10.00) althought my friend notified me that he got the cell phone service from Public Mobile already ? Also, I found that the usage of calls & texts was charged not correctly based on my use sice ...

Be aware of Public Mobile when you leave them

I ported my number out to Bell in Sep. due to lace of communication and poor services, my text never worked well.I was still being charged in Sep. 28 and Oct. 28 after ported my number out.I now realized the account is still active and I will be char...

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