[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
DROPPED CALLS- **COMMENT HERE IF YOU HAVE IT TOO**
I have had so many important dropped calls this week. Its ridiculous. I have full bars on my phone at all times. And no I'm not in the basement or in a concrete building when making calls. I have tried restarting my phone and taking th...
Adding friends
When I click on someone's name in order to add them as friend for example I'm not able to because this is what it does after I click on Andu_S name to add him, the box opens to the left as per the pic below shows you. If it opened on the right hand s...
Re: Required info to authenticate accounts
I was asked by moderator Alex to download authentication form complete such and sendback to him so he can lok at my account. I able to down the info so i replied with myname, address,DOB and pin and have not had a reply since. Phone not working sin...
I CANNOT MAKE CALLS,
Hello,sub:'A/C: ========-no 867-==========I have a $10 plan, but cannot make calls I have used 18 calls and text together why cannot I call.Please help,Shobana
Resolved! Plan changes to come?
It is noticed that Lucky Mobile has eliminated its $10 plan. Will Public Mobile do the same?
Sim Card not reading
Sim card not reading I went on a vacation for around a month and removed my public mobile sim card in order to temporarily replace it with another sim. When I returned from my trip, I put my public mobile sim back in my phone however, it would only w...
Resolved! Pay phone plan
Added money to my account balance with payment voucher but didnt reactivate my account. Funds are still left in account balance. Please help.?
PIN
I can’t find my PIN anywhere. Please help.
Re: Showing some love to our customers with 1 GB of data, on us!
I need to talk to somebody about my plan. you’re trying to change it. When I signed the contract with public mobile the contract said you can not change my plan at all or raise the price, as long as I never miss a payment. I have NEVER missed a paym...
Resolved! Activate Website Says SIM Number Invalid
Hi, I am on the activation website but the site says my sim number is invalid. I bought this SIM card from amazon. Am I doing something wrong? I have entered then umber multiple times.Chris
Resolved! US 10 Day Add On - URGENT!!!!!
URGENT!!!!!!!!!!!!!!!!!!! Hi I bought the US 10 day unlimited add on and it is urgent for me to know how I can activate it because I need to contact my family in USA but the add on does not work whatsoever. I need help with how I can activate the add...
Resolved! Activated phone found feature 3 days ago after 2 months and now there is no service on my phone
I activated the phone found feature and now there is no service on my phone.I'm on autopay. My Plan shows that the plan is expired.Do i reactivate plan? I thought the "found phone" feature would reactivate the plan automatically?
Resolved! Refund for nonaccessible services
How to get a refund for US data that could not be accessed while in the States?
Resolved! Self-service is kinda busted
I'd like to see what my options are for changing my plan. I'd be comforted if the system could even show me the current plan I'm on. I'd be tickled if the "Try out more options" link didn't spit out an error. Multiple devices. Multiple browsers. Mul...
Resolved! phone number is long distance
I just signed my son up for this service. His phone number is considered long distance when calling him. I was not expecting that. Now his friends need to pay a long distance charge when calling him. Is there any way around this? Thanks!
Resolved! Porting problem
Can't find Contact us on websitePublic Mobile here: To complete your request to move to Public Mobile please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. Please ensure you provide the correct account number f...
Account not active
Hi, I’ve been with PM for more than a year with autopay. Yesterday, I went to a store to change company to Chart because they offer me more for the same price. I did the process and this morning Chart said that the transfer cannot being done because ...
Included features
It says that the $60 plan includes call display and voicemail.Does it include call waiting, visual call waiting,call forwarding and confernece (3 way) calling?
Resolved! Frustrating to say the least
Idk wtf is going on, I'm getting really angry with this stupid logging in issue I keep having. If I receive an email from PB like at the beginning of each month since I'm on a monthly plan I'm able to click on the PB link and log into 'my account', b...
Updating Payment
Hi ,Ive exhausted all other posts about updating an expiring credit card. Nothing is working. It's not a billing issue but an issue just getting to the page that will allow me to change it all together. I go to the "add on's " page next to the paymen...
Change in plan
Hello, I had a grandfathered plan (6G lte data for 90 days) for about 2.5 years and just changed my plan to a 4.5G+500mb promo plan (40 dollats for 30 days). My question is, I used to get rewards automatically applied for my billing cycle but since I...
Cant register account
Hi! I went to walmart and bought 2 accounts both on auto pay. They printed the papers and gave me the sims and said when you get home create an account. I put the sims and papers on my desk and somehow lost 1 of them.I registered the one I have but ...
Resolved! SIM Card number does not work
Hello! I am a new customer of public mobile; I have ordered a SIM card and it arrived in the mail today, but I haven't been able to create an account. I attempted to use the Public Mobile Online Activation page to create my account, but the activatio...
Service is not back and I put on add on
Hello, I put on $45 dollar on my add on on August 17, 2019 and my phone is not working.
Resolved! Why is it more expensive to get SIM card at kiosk?
I have recently switched to PM and got my SIM card at a Koodo kiosk and was charged $16.95, however if I were to get it online it would only cost $11.30, anyone know why?
Resolved! Traveling to Jamaica
Hi, just wondering what plan is available for service in Jamaica? We are living in Canada but traveling to Jamaica tomorrow.
Resolved! Referral not activated
I bought a public mobile sim a couple days ago after a friend recommending them a couple weeks ago. When I filled out the forms to activate my sim I entered his referral code. However, at no point did I recieve the $10 referral bonus, I got charged t...
Resolved! Not receiving text messages
I have an Android phone and use Textra as my messaging app. I have not been receiving text messages from all providers (Bell/MTS, Telus, Rogers). It's random sometimes I receive and sometimes I don't. I tried uninstalling Textra and re installing it....
Re: Can't make long distance calls
any solution i have the same problem?
Resolved! filling in online form with cell number
How do I fill this out with my public mobile number? mynumber@what?
