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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changed plan - no data, can't call & can't text

I have changed my plan from the $40 to the $15 plan.I tried adding a $20 voucher + a $5 voucher purchased from Loblaws (the $25 voucher wasn't recognized).I could only add the $20 voucher - the $5 voucher wasn't recognized after multiple attempts by ...

why the quality of us roaming is so bad

This is not the first time I added us roaming data plan. however, it is so bad. in NYC it can only use 2g. the plan can't be used for any app on my phone. please do something to improve it.

Resolved! Roaming

Because I live near American cell towers in Victoria BC, my phone will go to roaming in some locations because Canadian Cell Tower signals are weaker. Can I turn off roaming to force my phone to pick up the Canadian signal instead?

Resolved! Purchasing data add-on - how does it work?

I'm nearing my data limit, and am considering purchasing the add-on. If I have 10 days left in my billing cycle, and only use 50% of the add-on, does the other 50% remain on my account until I run out of data again and need the extra? Thanks.

Voucher not working

I purchased a $25 voucher at Loblaws, the $25 one was broken so it had to be $20 and $5. The $20 works fine and was able to be recognized straight away, However the reciept the vocuher was printed on was faded slightly and missing a digit for the $5 ...

Resolved! 30 day plan

I just signed up for a 30 day “data only plan” for my Ipad. I only want it for 1 month.My account says:AutoPayYou are currently registered for dynamic AutopayPayment Due Date (One-Time Payment): Aug 15, 2019AutoPay Amount: This is your plan cost min...

Resolved! I don't have connection on my phone today

I am already on autopay, I have been using Public Mobile since 2013 and never have this problem before. Today al of the sudden I can't make phone calls nor even text messages, and because I switch to autopay I can call customer service neither. I nee...

Account suspended and I can't remember the email address to login to update payment details.

I'm sending this message from an account associated with my second phone, but it is concerning my issue with another phone account which is locked out. Service has been suspended because a payment didn't go through with an existing credit card. So I ...

Resolved! Can't send picture messaging on iphone 5

I can't send out picture messaging on my iphone 5.My cellular data and MMS messaging were both enabled.My iMassege was onI can send picture messaging via iMassege (iphone to iphone), but can not upload picture to cellular message. Tried to check APN ...

Phone Service No Longer Working

Yesterday I received an email indicating that I had less than $10.00 left on my plan. I have hardly used the phone since the last payment. Today, I can't receive or send calls. Very distressing. Last time I received this message I was told not to...

Resolved! phone number

Can I keep my own phone number?

Resolved! unable to log in to my account ?

Have requested email to reset password, but not received ??

Resolved! reset password

I am trying to reset password but I am getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled any ideas? account was active about 7 months ago.. but then stopped.. so trying to reactivate it again..

Resolved! Charged twice!!

My visa was charged twice for the same $20 US roaming data package. How do I remedy this??

Resolved! Transfer number

Hi I just get my SIM card by mail and opened a account, with a plan.The problem is I asked to transfer my current cell number I have with telus to public mobile.When first I created my account public mobile sent me a code, this code was recognised an...

Resolved! Calling from Canada to US

I recently tried to place a quick call to an American number and couldn't. I ended up adding an add on for so many minutes but only needed a about 2 mins. Is there a way to just pay by the min in the future or do I need to add the add on ? Tks

Resolved! Data Usage Going Very Fast

Hi, $40 / 4g+500mb / 30 days planSwitched to PM in May 2019. I've been burning through my data almost every two - three weeks ever since switching to PM and keep having to renew early. Before PM, I was with Telus 4g/30 days and rarely hit above 75% u...

Invalid Simcard & can not transfer current phone number

Bought a brand new "invalid" simcard online. I went to Walmart to see if they could help, but no. I ended up buying a new simcard. It got worse after that. They had issues trying to transfer my phone number from Rogers to PB with the 2nd simcard. ...

Failed log in keep saying contact public mobile but doesn’t do anything

AutoPay setup on my account, but payment did not come out and now says Plan Expired

This is now the second autopay cycle in a row there's been a problem. Today was supposed to be the day for the new prepaid 90-day plan payment to come out. I've verified that autopay is setup on my account (as it has always been), but now it shows"Pl...

how to bring my existing phone number to public mobile

I have phone plan in chatr now, and plan to move to public mobile, how should I carry over my existing phone number?

Phone Data won't work

Uploaded my account 1 week prior to due date. Got a message warning of possible fraudulent activity. Changed account password with another divice. Phone still won't work. Resarted devices. I don't know what to do to make this work. Thank you. ...

Switching from Telus Pay & Talk - Do I need to contact Telus to cancel?

Hi all.After successfully activating and configuring my phone, (using my PC), I went on to my Telus account. It states 'Thanks for paying your bill. You do not have a balance owing.' I can no longer access any info on my account now, so can I assume ...

Re: Over payment charged !!!

I've been overcharged. A payment of $69 was taken by autopay. There's been no plan changes no data or calling overages and to top it all off no phone service. I don't care to discuss why,it irrelevant. I need service back now. And the charges rever...

Resolved! SIM Card Activation Error

Hi, I ordered and received a Public Mobile SIM Card today. After filling out the form to create a new account and to activate it, I keep receiving the following error on www.activate.publicmobile.ca Generic ErrorOh no! It looks like something went w...

Only have 500mb of data when I should have 500+500mb

I was capped when I hit 500mb usage when my plan clearly says I have 500+500mb because I use autopay on the $25 plan. Why does this happen and how can I get the 500mb bonus back? Thanks

Payments methods

Hi, there is another method of payments besides of credit cards? I don’t have vouchers.Paypall? Online banking? Debit card?Thanks

Resolved! New sim card

I bought a new sim card because my old one broke, but I wanted to keep the same plan. How would I transfer my plan from the old sim card to the new one.

Invalid SIM and my user account and password did not successfully set up but the auto-pay go through

hi Team,I bought a new SIM card and tried to switch my phone# and service from other service provider to Public Modile. I tried several times to active the SIM card and my account, and it didn't successfully go throught the System for the very last m...

Resolved! User login disables upon account activation + double charged for first payment!

Hi team, Upon going through the account activation process, the card I setup to make the payment was charged twice, when I only intended to make one month's worth of a payment. What's more is that I cannot login nor go through a password reset as I ...

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