Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have added my parents to public mobile a few months ago and their plans had been recently suspended due to insuffienient funds even though I had set up auto payment for them. Issues I'm facing on both my parents' accounts:unable to see their...
Hello all. I would appreciate any input please. I just signed up and activated my phone.The service is now running and I can make phone calls no problem. But text messages come in and dissapear when I go to look at them and when I go to send text ...
Hello, I just ported my number from Freedom. The sim card is in my phone and I see the PM network, but I got a text saying I need to provide correct ESN/MEID numbers. I dont know these numbers, as I pay Freedom pay as you go and don't have any bills ...
HiI just purchased US roaming talk text add-on and US roaming 500mb data add on.The transaction went through.The roaming data add-on is correctly shown in the my data and add-ons secion of the self-serve overview page. However the talk text add-on is...
I made a table illustrating the differences between the different network.. (I tried to make a text version but Public / Lithium rejected it). Any thing that is missing.. just comment and I will update this. The commonality is they are all prepaid se...
Hi,As mentioned above, I am a new cutomer and purchased my first SIM card online May 31. The next day they had the 1 days sale for 5GB, so it was worth it for me to buy a second one with the intention to activate that one. I bought both using the s...
Has anyine else been double charged since being with this company ?? Have i twice for the last 2 months
where can i buy public mobile phone top up cards?
Hi all,My plan expired 1 day before I made the monthly payment. Now it looks that it's impossible to reactivate it...the available funds are there, but I don't know what to do to reactivate the plan! Can someone help me out here??
where can i download my invoice?
My phone won't connect to the public mobile network, when I try to send a message it shows error code 38
Is there a way to remove your current plan from your account? Im running into the “you don’t have a long distance plan” while calling local calls. A MOD fixed this for me a couple months ago when I added this plan and it did the same thing. They sai...
I have no service today. I'm on autopay and the next payment is due in nine days. I have tried my sim in my other phone, that didn't help. I have tried suspending and resuming my service, that didn't help either. I sent a message to moderators 7 hour...
Both myself and my wife transferred to Public Mobile about a month ago without any issues.Both our accounts are on Autopay through my visa. My account renewed on the 3rd of June with no issues. My wife's account was to have renewed on 6th of June, w...
Upon transferring my SIM card to new phone, it connects to P.M. fine and calls all fine. I receive SMS texts from family with iPhone, not sure about Android. Most critically I don't receive any texts from online "text tester" or 2-factor authenticati...
Hi We purchased a plan about 5 days ago now and my phone hasn't worked yet. The store will not help us at all. If I try to make a call we get a message saying that we don't have a plan but we did get one. Thanks
Hi there. I understand you cannot add a talk/text add-on to a data only plan as you need to have a plan with voice to use talk/text. But what about the other way? Can we add a data add-on to a no data (talk/text only) plan? Sorry maybe this is an ...
Hi, I signed up for two phone lines since November 2016 and needed invoices or at least payment history since account opening for legal purposes. I can only locate payment history for the past 6 months online. How can I get the historical records?
I have $15. plan and for most of the day today, I got a message that Public Mobile is not available. Can't call or text. Anything I should be doing--I've tried all the ususal stuff (checked airplane mode, checked carriers, etc). Even turned th phon...
Does Public Mobile offer an IP Relay? In my understanding they are now supposed to, unless I'm missing something? How do I get access to this? https://crtc.gc.ca/eng/phone/acces/mrsrt.htm "IP relay service is offered to all home phone subscribers in ...
hi, trying to port a number from pc mobility. i got to a step where i am sent a text that gives a link to publicmolibe.ca and asks me to click Contact us and complete the form. There is no contact us and no sim and activation online form.
My account is not working
I am currently on "$40 per 30 Days" plan, I am going abroad for 3 weeks. Can I somehow pause the account to save on fees for services that I won't be using while absent?
Data has not been reset and today should be my top up date
Does the $15 plan with a bonus 250 Mb if you sign up for autopay, also still include the $2 a month reduction when you sign up for autopay? i.e. do you get both a 250 Mb data plan and the $2 reduction?
renewal issues for what will be 3 months in a row now. 2 months ago: plan ended 3 days early.1 month ago: plan renewed but data did not. Mod added it 3 days later.Tomorrow: can tell already that same issue is going to happen since under "data" there ...
Hi all!My contract and device subsidy is finally up and I am looking to change carriers. While shopping around, I found that PM has some pretty good plans, but I also heard that there might be new customer promos, especially for people porting over f...
Hi there, My wife and I ordered the Sim Cards online and activated our Sim Cards online. Our phones are both working. My 5 GB add on bonus shows in my account yesterday but My wife's account does not have the 5GB add on bonus. Can you please look in ...
Recieved this message when trying to port my Koodo number: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number.- Contact the Public Mobile Co...
Hello!I see that all members of the community have a rank (Oracle, Mayor, Neighbor, etc) I was just curious as to what name corresponds to what level (couldn't find it online, other than Oracle's are above the top 1%)
