Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
ETA - problem resolved itself Hi, I just activated a new sim card for my daughter, and intended to port over her old phone number. However, somehow the system sucked in my work number (?) and I'm not sure what to do next. Calling the work number s...
I have a Samsung s9 and this afternoon my phone stopped receiving text messages when sent from an iPhone.1. Ive been able to recieve text messages from iPhone users right until this morning2. When the iPhone user sends me a text is shows as delivered...
I understand I can turn off auto payment, then without pay for 89 days then pay lowest plan like $10 per month plan for one month, then after one month, let the phone go without paying 89 days for one month... then 89 days... Is this the best way ...
Hi, Yesterday I had no service in the morning and today I have had no service all day. My plan doesn’t expire until May 21 so I’m not sure why this is happening!
Can any one help me how to get my incoming working ,I recently moved form speakout to public mobile and I ported the number and I got the below message Public Mobile here: We're experiencing difficulties processing your request to move to Public Mob...
Can someone check please this is so frustrating payments are auto debit and I received message payments cleared why oh ph is not working please call me ASAP
I want to know how much it is to add a text plan to my account.. don't need many texts and only need it country wide.. not international. I regret getting a public mobile plan... they dropped their phone service and left a lot of people out in the ...
So earlier this morning around 6am i woke uo to my phone not working. My plan was suppose to auto renew overnight. I checked my CC and the funds were taken from my account and my public mobile account said active- which was weird so i tryed some of t...
Hi everyone, I'm currently in Manitoba but will be moving to Montreal in two weeks (and already have an address for my new apartment). I was wondering if I can order a SIM Card to my Manitoban address and still have a Montreal number. If it is possib...
So I just try to activate my sim card, which is what I have done. I did not recieve any email to confirm my email adress, I picked up a new number phone and when I try later on to enter in my account it's says I cannot go in and as I already activate...
I have been with public mobile for a few years but just moved my sim card to a new phone. (zenfone 5q). I have data, texts, phone etc but cannot receive pictures in a text. I have triple checked my APN settings including the case etc. Can anyone help...
Hi,I've jsut transfered to public over from Fizz.had so many recurring issues with fizz that wouldnt get fixed so i switched. so i activated the new plan, i got confirmation the number transfered from fizz over to public. calls are working just fine,...
I have had a salesperson keep calling me despite telling them I am not interested, so far I have been able to block their calls. Only issue is that they are still able to leave a voicemail, do you know if it is possible to block them from leaving a...
New 15$ plan now shows Unlimited Incoming You may need to future date it again to show in your self serve description though.
I am unable to make or receive calls on plubic mobile phone
- Have iPhone 7 plus with latest software- Switched from Telus to Public 1 mo ago- Have reset network settings multiple times Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last ...
My $40/30 day 5Gb plan renews (starts next 30 days) May 31, the same day my wife’s identical plan renews. I would rather the renewal days were staggered. We both step onto Golden Princess at Vancouver the next morning for 14 days where we won’t be us...
I switched to public mobile yesterday and brought my own phone with me (May 14) and since then I am unable to receive incoming calls. Incoming calls are going straight to voicemail Outgoing calls, text and data are working. I have an Andriod device ...
when I try to dial out it says not connecting to network. It says i am paid up what is happening?I couldn't make sense of published answers
Are there plans to create a PM Cell Phone APP ?
Anyone have any experience with this issue?
My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday. Is there a network issue and is this a common problem?
I use the 50.00 8 gb ulnimited talk plan for last few months. I use more then 8gb of data a month becuase i hotspot to my pc. So there is an error in the system that doesnt allow me to instanly change my plan to the same plan. example: i cannot cance...
Good morning. Does calling 1-8xx toll free numbers use up your minutes on limited talk plans?I'm looking to switch over from Virgin and would like to know how this compares. Thank you!
My plan includes unlimited international texting but I’ve been having quite a bit of trouble with it. When I can connect to a service network, I get an error message saying in can’t receive texts, and then 95% of the time I can’t even connect to a se...
I have Redmi Note 6 Pro and been using it since start of the year. I have Public Mobile Plan $30/ 1GB. Internet was working earlier just fine but since last 2 months, I am facing internet connectivity issues and it does not work almost 80% of the ti...
I changed my plan from $40 to $10.It worked when it was $40, but now I can't use the phone. Every time I try to make any call (Canada wide) I get the message "Long distance call is not included in your plan"
I have enough funds and cannot reactivate my phone
Hi,A couple of days ago I had taken out the $50 plan with PM to test it out. Since I was happy I ported my existing number yesterday afternoon from Freedom mobile and also setup autopay.After receiving a text stating the migration was successfully c...
