Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

activating sim card

i only have the sim card , can i still use it without the number that comes with .

Resolved! Phone won't unlock.

Trying to port my number from fido. Everything says I'm signed up with Public Mobile. The unlock pin says incorrect pin. Fido says it's the right pin. They gave me the puk code and that doesn't work either. Without service for two days and I'm losing...

how to get a refund

does anyone know how to get a refund. I have 2 different accounts and I paid the wrong account

need help

i have a public mobile account got locked out of my account rember the email but not my password just did this today i added on 40 dollars there it didnt just auto do it like it usally does and i cant anything about it its really fustrating i have m...

Trying to add a top up says pin used

I bought a top up card at Walmart and trying to ad it and says used... this is so stupid not having anyone u can live chat with... I need this phone working asap for my daughter

i am locked out and phoneless

I cannot log into my account and seriously annoyed i need a phone for work and am phoneless fix now please

Resolved! Can't link my voicemail number to the voicemail icon iPhone 6

Hi, just signed up for PM. Voicemail works when I dial my number but doesn't call my voicemail form the icon. I'm on a iphone 6. Any suggestions?

Resolved! disability discount?

hi, just wondering if you offer a disability discount?

How to renew my service again?

What if I decide to not use my phone for couple weeks after my cycle ended and my phone moves to expired/suspend status, how do I renew and get the phone working again with the same phone #? I understand that I get to keep my phone number untill 90 d...

Resolved! Roaming Data

@Moderator_TeamI see for $20 you get 250MB data only. It's not very much. What happens when you have consumed your 250MB? How do you know?

Can't make calls or texts

Hey,I reactivated my plan two days ago, but can't make any calls or texts. When trying to make a call I get a message saying I need a long distance add-on, even for local calls. On self serve its showing the plan is active, and my data plan is workin...

Not able to sign in

Hello, Please help - not able to sign in and retrieve password for my mom - she can not access her account. Need help to reset password so she can order a new SIM card. Thank you

Secondary phone number for business?

Is it possible to purchase a secondary phone number for business instead of having a secondary phone? And also have a way to tell when secondary phone is being called?

Issues switching plan

Tried to change my plan about a week ago (previous plan ends today). Going from 90 day plan to 30 day. I didn't get a confirmation message from PM and no plan changes appear on my account. However, I was billed the amount for the 90 plan in 2 separat...

New user - need help with tethering

Hello! I’m new to Public Mobile... Basically I am using a Huawei p20 pro and everything was fine until I tried to tether. The issue is when another device connects to my phone, my phone loses internet connection. I have followed instructions on the c...

My account is being wacky

My phone has no signal but apprentaly the number associate with my account has been making phone calls to another province. HELP!!!!

Resolved! Different dates for payment when signing up for new autopay plan

Just switched from teh 4.5 gb 40 dollar plan to the new bonus 40 dollar 5gb plan that requires auto pay. Now im looking in my payment due dates and im seeing 2 different dates. one being the 28th and the other being the 29th. Which one is it? I just ...

Leaving PM going back to fido...

something unbelievable has happenedI left fido after 13 years to come to pm. I gave fido so many chances to keep me and match or do something to keep me there cuz of the 13 year relationship. They couldnt match pm. So i left .3 days later...I get a c...

Price Changed After One Billing Cycle

About 90 days ago, I was checking to see what other plan options might be available. Playing around with the "build my own plan" options, I found that my current plan was $5 less per 90 days than what I was paying, so I made the change. That left me ...

CHANGED PHONE NUMBER

I CHANGED MY PHONE NUMBER AND NOW MY DATA DOESN'T WORK. PLEASE HELP.

Data overage ? Or does it stop ?

Hey folks. Brand new here. What happens in the event of a data overage ? Do I get charged more? Do they cut me off? Also, I signed up for 3G but at the top will still say LTE.

Can't receive incoming calls

I recently ported a rogers landline to public and i can call out but all incoming calls go straight to voicemail? I have checked my phone settings and dont see any reason for this issue. What can be the cause and how can i fix it?? The phone is a Jet...

My data was just cut off at 4gb when I am paying for 5gb...

I have verified that I have only used 4gb. My account is in good standing. I turned the phone off, pulled out the SIM for a minute, and my APN settings should be fine, since data was working fine for me an hour ago. When i turn wifi off, I get a data...

Resolved! i have the $10 50/50 plan and i am being charged for incoming minutes

i was under the impression that all incoming minutes were free, is this not correct ?

From Number Port Fail to Success Story

Hey all, Old skool user from pre Hotline / Carracho peer to peer era but 100% new to Public Moible (PM). Just wanted to chime in and leave a positive note for the moderator team working on our newly setup PM account with failed number porting from Pe...

Need Public Mobile to unlock my iPhone

Have SIM card and have registered with Public mobile to set up service. My iphone is from my previous carrier Virgin and needs to be unlocked by Public mobile in order for the SIM card to work. There is no hardware issue with my phone. thx

Overcharged during month of September

Hi there, I have an autopay for 3 months on a $120 plan. In September, I recieved a charge for 125 and 135 on my credit card. Any idea why this would be happening? Refunds?

Resolved! Locked out of account

Hi, I am trying to access my Self Serve account but forgot my password (was saved on my old computer, now have new computer). Last night I clicked on "Forgot your password?" link, filled in my email, but as I didn't receive a message, left it and wen...

Port

Not receiving incoming calls. And out going and in coming text.

Unable to update payment information

System says that my credit card is invalid however it works everywhere else and i'm seeing public mobile placing charges against my card. I suspect they're having some issues on their side. Is anyone able to confirm this? @CS_Agent

Community

Forum Posts