No service

[JhunH]

I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?

[GinYVR]

@BrianplaineagleTry swapping your SIM card with another phone to make sure it is the problem with the service not with your phone.

[Brianplaineagle]

Hi I added money to my account an it never   Restored my plan

[cavemantoronto]

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@JhunH wrote:

It been 72 hour no moderator response. I was not able to create self serve account because I can not receive or send text and I can not also make or receive call. I was able to contact telus porting center they said port is complete and everything is active  and the problem is the sim card. Is there a way to create a self serve account with receiving a verification code thru text so I can change my sim

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You can't without working text service. The code is needed. The only way without code is for moderator to do it.

[JhunH]

It been 72 hour no moderator response. I was not able to create self serve account because I can not receive or send text and I can not also make or receive call. I was able to contact telus porting center they said port is complete and everything is active  and the problem is the sim card. Is there a way to create a self serve account with receiving a verification code thru text so I can change my sim

[johnpaul]

1. Does "Public Mobile" appear on your phone ? 

2. If yes, Call 611 and let us know if it says something about your account. Does it say it is suspended?

3. Are you able to login to self serve? Take a screenshot of your overview and post it here. We may be able to give you an idea whats wrong.

[Jb456]

What model phone do you have?

When did you port your number and from which provider?

Have you tried rebooting your phone?

Does anything work on your phone? Text in/out, call in / out, data?

Did you get any texts from Public Mobile that port was complete?

More details you can provide the more info the community has to assist you.

[GinYVR]

@JhunHIt takes a moderator 48hours + to get back to you. So you just have to be patient. In the mean time put your old card into your phone to see if that is working.