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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

[Website bug] Host the number checking regex on the HTTPS portion of the site

Hi Public Mobile Web Dev Team, I ported over from Freedom Mobile and I encounted a very vexing issue with the number porting section of your activation process. It would appear that the regex used to check that a number has been entered correctly is...

I have money in my balance but my service is still suspended

I added 60$ payment voucher thru *611 on my phone but the system doesn't recognize that the balance on my account is supposed to activate my service again please help mr

Resolved! Phone activated with wrong plan

Hi all,I activated my phone about 30 minutes ago, however it is showing the wrong plan on my account and I am unable to make calls or text. Please advise the steps to fix.

New FM to PM promo questions...

Hi everyone, I have a few question I need to find answers before I make the switch (potentially).I currently have 2 lines with FM that I would like to port and take advantage of the promo. Is it possible to port 2 lines? They are both on the same acc...

Wrong Plan Applied

Hello, I originally chose a plan without data, payed for it with my credit card, and when the payment went through, I was still owing $24. After paying the $24, my account said that I have a plan with data which I did NOT choose. This explains the ex...

Patience is Virtue

Hope everything is going well with you guys, I just want to make a note telling you guys how much I can't stop stressing being patient. Just now my Iphone suddenly half-worked, and got data (LTE) and let me say it is very fast even though I only get ...

Re: Mobile App for Community Forum

I want to install a mobile recorder for spy and monitoring mobilerecorder24.com/ my wife, is it possible?

Resolved! Unable to Port Koodo Phone Number

I was wondering if I could get a status update about a phone port that was going on, I can provide the account information, but keep getting "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional ass...

Reset password help

Reset email never arrives. Can mod PM me please?

Resolved! about the freedom promo

I just port my number last month from freedom, there is no promotion going at that time, so i only get 2g data, is there any chance to upgrade to 4g date?

Resolved! Name display

Is name display working on PM? I believe I heard Telus and Koodo are starting to see names.

porting number out of PM but keeping plan

@CS_Agent Is is possible to port your number out of PM but still keep plan and just have a new number assigned. Maybe once port complete ask mod to manually fix account with new number?

Another smooth renewal.

Just got my renewal completed like silk smooth without any issues.

Cannot login. Recovery password says "Sorry, we’re unable to verify your email address"

I ported my Freedom Mobile number to Public Mobile. I signed up using my email and now when I try to log in with my account it does not work. When I try to recover my passord, I get the message "Sorry, we’re unable to verify your email address.". I g...

Resolved! talk only plan vs talk +sms

thinking of transfering my dad to PM. he uses a flip phone and no data. Initally was thiking of the current promo then i relised he doesn't use smsing. so I could get away with a talk only plan. My question is ocasionally he gets an sms and asks me...

General Inquiries- Freedom Mobile port to PM

Hello to all that have either ported in a day ago or just now, If you read this, please don't start another post just use this as a guideline. Okay so I have been reading a lot of repttive post asking what to do with porting issues such as not able t...

Error when I ported over

Hi I forgot to add text messaging to my plan for the freedom mobile promo.can these be added so I receive 6gb bonus? Thanks

Payment

I got 3 Day i pay my phone i dont have service now i cant not use use my phone the service not working please i need the service now beacause i **bleep**in pay for this sh***t

Resolved! Activation issue

Hello,I just completed a 3 month subscription with PM and I received an confirmation email, but I am not able to speak or text on the phone.Also, I cann't login on my account.Could somebody help,Thanks

Resolved! Can't receive incoming calls, straight to voicemail

Hello, I just recently switched to Public from FM 6 days ago, the service has been great however when my friend attempted to call me today, it went straight to voicemal. I then called myself from my home phone and got the same issue. Everything else...

No service from Freedom Mobile transfer :(

Hey guys, I activated my SIM card yesterday and since then I've had no service My account says it's active, the payment went okay, and everything seems to be fine, so I'm pretty confused! Any thoughts on what I can do to get some service? Thanks!

Re: phone not working

Please someone help phone not working after payment was taken

Current Offer for Freedom Customers

A friend is looking to get the current double data deal. I want to give him the right advice on setting things up and I know how unforgiving the process is even when all the right steps and precautions are taken. So, I looking for some feedback on ...

Roaming charges for data and talk while travelling within Canada

I live in Vancouver and I currently have the following plan: - 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkI will be visiting Montreal for a week. I want to know what roaming charges are for data and talk. Can i purchas...

Resolved! Most Frustrating Experience

I joined PM this past week and I can honestly say that it has been one of the most frustrating mobile experiences I've ever had. - I couldn't register with chrome as it kept saying the format for alternate numbers was incorrect. When I googled, it sa...

Resolved! Plan Activation Error!!!

When activating the sim card, I picked the 90 day plan along with the canada-wide unlimited talk, 6GB of data, and unlimited international text with the total coming to 135 plus tax. This was paid and the sim card was activated. However, when I tried...

Resolved! New Port from Freedom Mobile - Suspended & Plan Expired??

I just signed up with PM tonight and ported over from Freedom Mobile for the 6gb for 90 day unlimited plan + bonus 6GB for porting from Freedom. I entered in the forms correclty and despite entering an email and password for Self-Serve, after the pro...

I got switched off the $120/3 month 12GB plan randomely, now showing renewal of $165

What happened here? I have been on the same plan for a while now. I just logged onto my account and it has gone up a lot in price. Can someone please explain why? I hope this was a mistake.

Resolved! How are community awards linked to my actual plan?

Long story short, I created my PM community profile a LONG time ago, but just switched to PM recently. During the process of activating my SIM, creating my self serve account, etc, there was never an opportunity to "link" my community account to my ...

Password reset not working

My password didn't work tonight, so I tried to reset it. I received no email update. My bill cycle is about to end, and I really need to make a payment tonight. Any suggestions?

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