Plan help

[zakrestivo]

Hey guys I'm having an issue my account balance is 58 dollers as I topped it up with a voucher sure enough it says amount due 0

Then underneath it says plan expired 

How do I use my funds money to top up my accout? ? Id really appreciate the help 

[Rabbi]

hi @ASharpTM 

you are right

i just delete it

[ASharpTM]

@Rabbi I imagine that if you're going to warn someone about this then you shouldn't embed the problematic image directly into your own reply...

[Rabbi]

how @zakrestivo please block your email addrees, i think its privet info

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[zakrestivo]

Don't have one

[Mana]

If you have service then please don't worry about it too much and if you haven't already then please send a private message to @CS_Agent

In your message to the mods please include:

- explaination of your issue
- your account number
- your phone number.

The mods will be able to help you out. 

[rohith_reddi]

Try using credit Card use the balance later

[zakrestivo]

[zakrestivo]

My renewal date was a few days ago the account says if it's not paid by jan 31st It gets suspendd I added the funds yesterday and it says ammount due is 0 dollars I'll post a screeny

[Mana]

@zakrestivo if today is your plan renewal date but if your service is all working well then please wait till tomorrow and check again to see if the problem fix itself. 

If you don't have service then please send a private message to @CS_Agent. 

In your message to the mods please include:

- explaination of your issue

- your account number 

- your phone number. 

The mods will be able to help you out. 

[will13am]

If today is payment day and there are issues with applying the funds available to make a payment, please contact the moderator team for assistance.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[KMG]

It sounds like you need to contact the Moderator team for assistance.

[wetcoaster]

We need a bit more information...

Is today your renewal date?

Was your plan in suspended mode?

If you choose to post a screen shot make sure to black out any personal information.

[zakrestivo]

My plan won't work and I havery 58 dollers in my account and my plan is 52 dollers

[zakrestivo]

Hey guys I'm having an issue my account balance is 58 dollers as I topped it up with a voucher sure enough it says amount due 0

Then underneath it says plan expired 

How do I use my funds money to top up my accout? ? Id really appreciate the help