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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Setting up a Samsung Galaxy SII to use Data.

When I got a data plan on my iPhone 5S, the data just worked. However, I am trying to help another member setup their phone for 500MB data for emergencies. The phone already works with the talk and multimedia texting. The phone is a Samsung Galaxy SI...

Drawing attention to a topic

I have found multiple times when I'm in the middle of helping a community member I need to go for something else but don't like to just leave the customer hanging. If it's a newish topic or has lots of attention from other members I know someone will...

line transfert

Bonjour J'ai un probleme avec ma ligne depuis son activation hier. j'ai contacter le lien pour envoyer un message privé au modérateur mais sans succes quoi faire je suis vraiment décourager et je n'ai plus de ligne fonctionnel ....

Resolved! Can not receive calls but can make call

No incoming call but have outgoing call

ordering sim, but want the current promotion offer

Hello, I am looking at the offer that is going for $40 with 4.5 gb. I want to order the sim cards online, however, I am afraid by the time I get them this promotion offer may be gone. Is there anyway I can guarantee having this offer still when I get...

Progress Bar

Didn’t really see anywhere else this could be posted... But here goes! It would be nice to see a progress style bar in the data usage section in “my account” vs the numerical readout.

Porting problem

Hi, I sent an private message to Moderate Team yesteray and today moning due to porting problem.But I didn't any reply till now. if not answer from then How can sole my issue?Can anybody help me for my issue? My probelm can call outgoing call but rec...

I had an Idea, something that can be very convenient, as well as simple

When it comes to Add-Ons, Like Data, the way to reload, is of course on Self-Serve, OR, *611 BUT, WHAT IF PM had a way, where THE PM Client, they having to agree to it and have it ALL set-up via Self-Serve, where When you run outta Add-On Data, U rec...

Payment not accepted.

Payment still not accepted.

Autopay not working

So I set up autopay and I get autopay rewards but my account isn't autopaying. I got messages just now that I needed to pay myy account. What's happening?

delete, duplicate Register for this community - not a valid email address

sorry pls delete, this is a duplicate. Hi, my friend try to register to PM Community but gets: not a valid email addressHere the email (anonymized)joedo..e@gmail.com is not a valid email address Same email is working fine for self service accountIs t...

Register for this community - not a valid email address

Hi, my friend try to sign up for PM Community but get "not a valid email address"Here with anonymized email, length is same and dots are at same.joedo..e@gmail.com is not a valid email address Same email worked fine for Self Service Account.Is that a...

Topped up my data plan twice, and it worked for 5 minutes before stopping

Hello,I ran out of data and my plan and chose to top my data up with 250 MB for 10$. That ran out very quickly - all I did between buying and it expiring was use Google Maps. I topped it up again yesterday at work, and without even leaving wifi or to...

Why we need to ask the invoice and wait 30 day or more 40 days .....

Why do we need to ask the invoice and wait 30 days or more than?In my case, i need to ask the second time after ~40 days no invoice.Why the invoice isn't on the account after a payment?????? Everywhere after a payment an invoice it's available, what ...

Resolved! Credits

If I change my plan do I lose my monthly credits? I have my autopay credit and a referral credit.

Resolved! Statements

Hi, I reviewed the community about billing statements. I know that there is the tab where I can review my payment/credit history, but is there an easier way to obtain a statement for my records every month? (I did see the post about filling out a bu...

sim not working

hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

Auto payment for Add ons

I added adds on 200 min US and Canada Long Distance in August.I can not find whether this adds on will be included for the next month's payment. Thanks for your help in advance.

Resolved! My US calling feature not working

Iam on auto pay, my plan includes unlimited Canada wide and US calling. Since yesterday my US calling feature is not working. My next auto pay is 14 September. Please help

VOLTE

Does Public Mobile has VOLTE?

Having Trouble Activating

I've tried activating a total of 3 times in the past 3 days - attempting to port another number into Public Mobile. The first time it said it went through, but it's been 3 days now and I still have my old account active. The past two times, I've been...

Resolved! Payment Vouchers

Is it possible to pay online using a payment voucher? The speaker on my phone is broken and I can't hear the prompts, i.e. 'press one for....' etc. Thank you in advance!!

Cannot add payment

How is it possible I cannot load phone by calling 611 Cannot use self serve site down. What is this????

Is it normal a Mod take more than 3 hours to answer a problem?

I tried ativated my SIM CARD with the 43$ Voucher, and something went wrong. Now my Status is Plan Expiredhttps://dltutuapp.com/ but my account balance is $43. I tought that solve this problem will be easy. I'm almost regretting my choice. I mean, I ...

Cannot make any calls with the new SIM card bought and activated in Walmart

Hi, I have bought a new SIM card from Walmart and they activated the card in Walmart too. When I put it in my phone and l tried to make a call it says cannot complete the call beacause I don't have the long distance add on. But I have paid $30 for th...

Porting a Public Mobile Number into another Public Mobile Account - Doable?

Hi Community,I apologize if this has been asked before, but I was unable to find the answer upon search. I want to save my grandfathered plan and give it to my mother who is a current PM user. Is this possible?

Payment Mistake, Account Suspended, Still Waiting For Moderator Response

I had forgotten to add money to my account to renew my plan until this morning (plan expired today). When I went to pay, it was showing that my account had already been suspended. I then made the mistake of clicking on "make a payment" rather then "r...

Buying and using vouchers.

How and where do you buy vouchers to pay if prefer not to oay with credit card? Can this be done online?

Resolved! Planning to travel to St. Paul - USA

Hello,I am planning to go visit relative in the land of USA (St. Paul, Minesota) - I would like to be able to use my phone receiving phone call from Canada (especially the province of Ontario) and call back to Ontario - also i would like to be able t...

Resolved! Can not make or receive call even I have a regular plan @Moderator_Team

I have a new activation, did not check at Wallmart but when got home, when I try to call it said calling is not included in my plan, which is weird, I verified my plan online and confirm I have call and data plan. Help pls

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