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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Please Help

reported lost/stolen phone changed sim,changed number....wont accept payment. ?PS not being able to spaek to cust srv.is really making me think about bailing on Publc ,for real

Did not receive auto pay and loyalty discounts on bill

i've noticed on my account that i have certain discounts i should have received on my bill. -$6 for auto pay, and -$3 for loyalty?my bill stayed the same as $119 and change on my visa records. ($120/3months with the 2016 fall promo) "My RewardsLoyal...

Unable to receive short code SMS / verification text from Uber

Hi all, I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiv...

Used up data, purchased 1gb add-on but still nothing...what gives?

Can anybody help with this? I've double checked my apn settings too so it's not that... @Shazia_K?

Happy Labour day!

A quick shout-out to all in regards to the long-weekend coming up! We wanted to wish you all a safe and happy labour day weekend. (Already! Yes, I know :)) Also - a special shout-out to our wonderful moderators ( @CS_Agent ) who continuously go ab...

Resolved! Credit card charged more than transaction history?

Hi, Hopefully someone can explain this to me. I'm on a $120/90 days plan. When I registered for the first time, my card was charged $120.96. I thought it was odd and wondered where the 96c charge comes from because transaction history in my account s...

Cant login to self serve and cant use forgot password

Hi there, trying to log into self serve but i forgot my password apparently.Everytime i use the forgot password though nothing happens. I never receive a password email.

Re: Lost Phone with Public Mobile Sim

I have the same problem. I lost the SIM. How can I get my old public mobile number. To register I need a working number which I don't have at this moment.

Resolved! Fido, Virgin and Koodo offer $49/6GB BYOD plans in Quebec

Fido, Virgin and Koodo offer $49/6GB BYOD plans in Quebec Just wondering will PM have this kind of offer any soon ?

Can't reactivate suspended account

My account got suspended today because there was still 3$ to pay so I went and brought a voucher. When I called *611 and entered my NIP it said "We weren't able to process our request". Can someone help me please ?

i bought two vouchers from money mart and they dont work .... i tried to get a refund NO GO. HELP!!!

so i just purchased a 100 voucher and a 25 dollar voucher from money mart a hour ago and the voucher codes do not work when i enter them.. seeing as public mobile has no customerservice im wondering how i can fix my problem as i cant get a refund a...

MY DATA IS NOT WORKING???

hello MODERATOR TEAM, MY PHONE # IS 416xxx-xxxx. Just yesterday i realised that i was not able to access my mobiledata. though on my phone it shows data used was 3.2 gb . please advice how can i renew my data . help me to resolve it . Also, i a...

Fido to increase cost of 4GB/$40 promo plan to $45 per month

I beg of you PM please don't follow suit https://mobilesyrup.com/2017/08/31/fido-to-increase-to-45-per-month/

Trouble Logging In

Hello, I am having trouble logging into my public mobile account. I have tried to reset my password but when the e-mail comes in, it keeps indicating that "Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords...

Re: How do I register/update my credit card in Self Serve?

Right now I get the message "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more in...

This a complain about Public Mobile/ Telus. . They are again, cutting off the line of customers off

This a complain about Public Mobile/ Telus. . They are again, cutting off the line of customers off and on since yesterday, Here are the info to complain: Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS)...

Resolved! Account receipt with GST/HST#

Hi, I need to request an account receipt of payments to get reimbursement from my company for my phone bill. How would I be able to obtain that? Thanks

Resolved! Move the existing number to a micro or nano Sim

Hello there,Hope that you are doing well.I want to change the phone. But my old has the big old SIM. The new phone has the micro or nano SIM. I ordered for a new SIM, but don't know how to activate this new SIM keeping my existing phone number. Kindl...

PM giveth, and PM taketh away

So, due to the "maintenance" fiasco on August 19th, PM was extending people's due dates to make up for the problems we had.Well, I just checked my account and my due date has reverted back to its original date.Anyone else notice this?

Funny thing.... received a voice message from Kudo...

I've been getting the text messages with Kudo offers for a bit which is cool, interesting that I also received a voice message from someone thanking me for being a loyal customer and then offering me a special deal from Kudo. Have not had time to c...

Resolved! Tired of waiting for PM promo? Zoomer has one right now...

I've been wanting to switch my husband over to PM and have just been waiting for a good promo to come out. Unfortunately we missed the 1-day FM deal. But I found this promo for Zoomer on RFD today for anyone on the market for a new plan and looking f...

What GSM bands does PM use?

Hi I need some help. I'm wanting to buy my son a smart watch and connect it to the PM network. The watch says it works on 3G networks on these GSM bands: Frequency BandsGSM 850/900/ 1800/1900Mhz+ WCDMA 2100MhzDoes PM support GSM? If so, does it work ...

Resolved! Bought the 200 mins long distance...and it's not showing up in my account

I did a bit of a search, and I don't have 8$ in "Available Funds"and the long distance add-on isn't showing up in the add-on section I bought the add-on on August 9th

I can't use my data

Hi,I purchased a data plan (shown below) but I can't use data (no internet connection). Thoughts?Thank you Pick & PayThis plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial Talk

Any way to get refunded?

Hi,I live in Toronto, but traveled to Phoenix from June-July. Right before my auto-pay (literally the hour before) I tried to change my plan to a cheaper one(because I wouldn't be using it while I was in Phoenix, but I didn't want to CANCEL because I...

Very slow speeds, possible throttling?

My speeds for LTE are barely 1 Mbs Im no where near my limit, wondering if its just because where I am?Close to Steeles and Bramelea area My buddy is on PM as well and is experiencing same issues here, so its probably not my device. Any idea?

Resolved! Maze Alpha 4G phone works with Public Mobile's LTE?

Works with Public Mobile's LTE?On the listing says:4G: FDD-LTE 800/900/1800/2100/2600MHzThank you in advance.

Another good story.. sort of.

So, over the summer I've been a bit traveling around Ontario, with the most recent trip to/from North Bay. Another bigger trip was to Tobermory. I've hotspotted my phone over these trips to see how the reception worked (plus, it kept the back-seat ch...

Resolved! How to add more data to my account?

I am new to Public Mobile and unknowingly blew 12 gb of data over 2 months - still not sure how I did that. I will now have to endure an entire month without data. Is there any way to add 1-2 gb of data onto my account for just one month? If so, how?

Resolved! I can't see my data usage

Hi there, I have checked all the available tabs and cannot see my data usage. When I go to usage history, all I see are my incoming and outgoing calls and my sms messages. There is nothing on data usage. When I go to data & add-ons, it says I have no...

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