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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data usage limit

Just a quick question for you what happens let say i have 1gig of data on my plan, can i go over that or does the data just stop/shutoff once the 1gig is reached?

Data usage

I just have activated sim and account on public mobile and my phone has been connected to WiFi whole time but when I look at account usage it says like 19+ megs used how/why is that?

Making an account

I have not made an account and my sim card stopped working i need to mmake an account and transfer my sim card over but i cant make an account because my sim card doesnt work help please

Login help.

I bought a SIM card and a plan with public mobile via Walmart. They set up the account for me and never advised me to make an online account. Now I replaced my SIM card due to the fact I got a new phone and the Walmart associate said they can’t activ...

I need a mod

I need a moderater to get back to me ASAP. I forgot to include text when I changed my plan and I’m missing texts.

Data add-on not working; appears in overview

Purchased a data add-on last week with my available funds. I just ran out of the data included in my plan and my add-on data is not kicking in. Please advise. And to clarify, I have indeed purchased an add-on as it DOES appear in my overview.

Coverage near Strathroy

I am livingb in an area near Barrie thatb the map shows as covered but I get spotty service. I am going to be in Strathroy and wat to stream some viseo from myb phone. The map shows it as covered but I would like assurance that there will beb ser...

Resolved! Payment withdrawal

Hi my new plan is starting tomorrow and pm haven’t took any money out of my account and it says my bill is due today. When will they take it out?

Resolved! Service not working after plan change!!!

Service not working after I changed plans. I cannot call or recieve incoming calls. Data is not working. Not even a text message. Please help. Nora

Converting from Prepaid to Post Paid Account

Hi guys, any help how i can convert my Public Mobile prepaid account into post-paid? What are the requirements? And, can retain my current number in case i'll convert it to post-paid? Many thanks in advance.

Resolved! Mexico + Costa Rica Roaming....

Hey Family! Anyone roam with PM in MX or CR? Did you buy add-on's, or just use a different SIM somewhere? Thanks!Also - who's coming to Costa Rica in March?Tim

U.S.roaming

I'm in Nevada. Have paid for the 10 day talk and text and limited data. but my incoming and outgoing calls are dropped after about 1 minute. Why??

Resolved! How do I port my number from Koodo

I tried to port my number where it says “change number” but it doesn’t seem to work.

Resolved! Name display

Can I set up my name to be displayed instead of my number at the receiving end..(without being in their contacts list?)thanx

One day late on funds and now my plan is inactive.

My customer was one day late on payment for his plan. Corrected the issue the next day and since then he is unable to send or recieve text messages and send or receive calls.He has gone into the APN he has restarted device the money was taken and hi...

Resolved! Adding money on for minutes

I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?

Cancellation

HII wanted to cancel the service. How do i do thatThanks

Resolved! How long for a Port-In number to take effect?

Hi, Yesterday, I unlocked my number from my current IP phone carrier and proceeded to Port-In the number to PM.I had this number for many years and I have ported that number few times from land lines, to cellular to IP carriers.Everything seemed to g...

When do we get a free month after signing up, month later?

Can someone please clarify for me when do we get our free month? Is it second month or third month in?

Plans

I changed my plan and pie for 90 days but it did not save that I wanted unlimited talk and text so I went in to change it again 10 min later and it charged me for another full 90 days. Anyone know how to get a refund or if this will correct itself?

Resolved! paid for add-on; not working

On Nov. 8th, I paid for an add-on; 200MB of data. (on the same day, I also made a separate automatic payment for a 30-day talk-and-text plan). Both payments are recorded on my credit card statement, but the data is not working on my phone. When I'm a...

Carrier unlocking

If I’m trying to unlock a phone do I call my provider or the provider that the phone is locked to and how do I find out what carrier it is locked to

Resolved! SIM card not working keeps displaying no service or invalid sim

The service keeps on cutting out on my phone . Saying no service or invalid sim , it will only work randomly threw out the day when it wants . I thought it was my phone so I got a new phone. And the same thing is continuing to happen so it has to be ...

Resolved! Auto Pay not working and neither is my card for manual use

Hello, I've been with Public mobile for a few months (and signed up for autopay) but this month payment wasn't taken from my card (my card details have not changed). I tried to enter my card manually but still I cannot pay my bill and my service has ...

Ready to get the police involved.

I have been receiving harassing phones calls for a year now from an unknown number. I am ready to get the police involved to have public mobile pull the phone records and trace the number(s) that have been harasssing me. I have never had to deal wit...

No support, NO DATA AFTER CHARGED and CCTS complaint registered.

8 gb? For one month and the second month you will be charged for it and will not get any data. CCTS complaint has been made obviously for this and support being this response only “ you used up your data” bull**bleep** and that’s enough. Wasted my l...

Where to get my pin number?

Hi, Where do I get my pin number? There seems to be no option for that anywhere.

Resolved! cant access my data

New plan..3 weeks now phone works great, Wifi is great but cant access my 500mb montly free data. Help

I have a friend ported her number to Bell in Sep., her credit card was still charged $42 in Oct.

Messaged modorator team several times and get no solutions. They said they can't find her account. Now they are not even replying my message. Anyone else has similar experience?All she wants is to refund her money charged in October. Is it that diffi...

Resolved! Plan expired - change plan

@CS_Agent Can you please help me change my expired plan? Currently on a $35/mo plan which is inactive, and I'd like to change it to a $10/mo plan while traveling just so that I can keep my number. I need to do this by Dec 17th to avoid losing my numb...

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