Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Am having trouble inputting the APN code onto my new phone. Inserted new SIM card. Old plan is gone but public mobile plan won’t open up on new phone. Don’t know what to try.
Please let me know whether or not I go to Walmart, purchase a PM sim card and activate it to get a new number, without using a physical phone. The PM sim card will be for my visitors coming to Canada in about one week. I am sure their current phone W...
Hi, I'm currently experiencing an issue with incoming calls on my phone. I read some of the other posts regarding phone number switching and that it may take a bit for them to properly forward the number from the old service provider, but it looks li...
Hi for some reason my automatic top up is $19 . My husband has the same plan and his automatic top up is $33 ??? And secondly my husband does not get $2 discount for auto pay !
A friend has an old Koodo handset. It's a Samsung Galaxy SIIx to be precise, and it's gorgeous though dated. It was a $600 flagship when Telus introduced it in 2011 (I went with Telus for that price when it came out, my friend got hers a year later)....
Hey There, I am a vendor inside of a walmart and I accidently ported the wrong number into a Public Mobile account. I am able to port the number back into right user but then that would cancel the account with public mobile. Is there a way to put a h...
Hi, I just changed my plan mid-cycle two days ago to the previous $40 promo that included only 4GB data, only to find out today that there is an extra 0.5GB being offered with the new promo.Feelin' cheated and would like to be moved over to this new ...
Hello MODS and fellow members .. I'm new here, and need your help please .. Just got the $10 plan from Walmart in Etobicoke, yesterday afternoon .. SIM was activated right there, and I put my credit card for auto payment .. I have an unlocked RCA R...
I just pay $30 for the 1GB addon and I still dont have any data please advise.
Attempting to future date my plan with the newer 4.5 GB for $40 plan, and the change my plan screen keeps coming up blank... Anyone else experiencing issues?
I have contacted the moderator team and am yet to recieve a responce. I have been charged for previous plan renewall and my new plan which i switched to at the start of this new bill period so now ive been charged twice for this month. Great service ...
made prepaid payment at 5:50 a.m. and it is now 10:15 a.m. Still no working phone. Anyone tell me whats going on? Phone has been restarted several times. Still nothing. Called 611 says payment is gone through but still no service etc. Also MOD h...
Every plan has this line in the description "For a description of Public Mobile’s network management practices, please see https://www.publicmobile.ca/pdfs/Optimization.pdf." When was the last time this PDF was available?
Can I change my public mobile community username?
my credit card was updated by my bank, so the number changed, public mobile stopped my account for lack of payment, i cant update my credit card cause i forgot my password, what do i do? also would like to upgrade my plan?
Where I'm able to locate my Message Center Number?
Hello. Does anyone ever check the usage history? I was trying to track the exact call and text time. And it seems the time stamps are all on EST. And each record didn't shows whether it occurred on AM or PM, so the time stamp is a bit mixed up. Are w...
In the past month or so i've been experiencing issues with my phone with Public Mobile network. Signal is weak in my office as well my home, they were used to be full bar but now mostly 1 bar. And lots of time I have to restart my phone so that i can...
Today is my renew date and I want to change my plan. I have $38 balance and want this applied using the changes below and return store mt service. I wish to change my plan from current to the following : 30 day planUnlimited provincial calling Unli...
Hi, I activated the $10 talk/text plan at walmart today with a new phone number (not ported). I am able to send and receive messages but unable to make and receive phone calls. I have messaged the moderator team, but was wondering if it is normal for...
Is Paying for 4G LTE Really that much better than 3G. Advice PleaseThanks!
Hey all, im unable to make calls. I just get a notice that I do not have a long distance plan , yet , it’s a local call and I do have long distance plans. Please help.
Hi, I am trying to send email to sms as discussed in the following thread. https://productioncommunity.publicmobile.ca/t5/Discussions/can-I-send-email-to-sms-public-mobile-user-like-Roger-Bell-Telus/td-p/7981 I am using the following email address;...
Hey guys, So I am having difficulty sending pictures via text message and also creating groupchats via text message, It does not let me do either! I am on the 30$/30 day plan (Unlimited talk and text canada wide with some data) Was wondering if ther...
Changed plan today on renewal day, or so I thought, it isn’t changing to the new plan. Help please
I am a new user, and I am facing a situation, in which my husband and I signed up for two phone number but put under the same e-mail account, however the second phone number did not active correctly, and account information didn't show up properly. ...
I cannot login to my account because I forgot the passsword I setup. When I attempt to use the "forgot my password" feature it says it will send me an email but never does. I can;t even get tech support without my password so I hope someone can fix t...
Hi all I have a plan of 4gb with PUBLIC MOBILE, my question is what happens when data finish? It works unlimited with slow speed as chatr and other gives or data doesnt work after 4gb?
Hi, I bought a US data roaming add-on yesterday via phone (dialling 611) but it doesn't seem to have gone through? I got the 250MB for $10. I still have the same amount of credit on my account as I did before I bought the add-on and when I check my a...
I went to my local Walmart to get a sim and take advantage of the Walmart PM promotion. The person told me that all the sims that they received were bad and they had none to sell. He also went on to elaborate that PM sims often were faulty. This i...
