[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Refer a friend
For the publicmobile can get same referral $50 as Koodomobile?
New Targetted Offer for Freedom Mobile Customers
Somebody forgot to make an official announcement or maybe it was left for customers to stumble upon the deal. I found the link via RFD. https://www.publicmobile.ca/en/on/plans/100GB-Bonus-50for8GB-3Gspeed
Ran out of Data in the US - I need to update ASAP not until the 10 days.
Hello, my husband is working in the states and has run out of his data plan. He is not able to load a new data plan until the 10 days is up. He needs the data ASAP. If someone can help me out that would be greatly appreciated.
plan payment- just paid for new plan but it got messed up
I just renewed my plan with some changes. For some reason even though I am certain I clicked unlimited talk it is now saying talk is not included in my plan so somehow it got missed or deleted. I tried adding long distance as there seemed to be no ...
CHARGED TWICE at different amounts
Hello public mobile i've been charge twice on my credit after make a payment on my account?? pls do an action to this matter?? @Moderator_Team
Resolved! US roaming included in the $50 plan?
Hi @Moderator_Team, I'm a Freedom Mobile customer that frequently travels to the US interested in switching to this $50 plan https://www.publicmobile.ca/en/bc/plans/100GB-Bonus-50for8GB-3Gspeed which includes - 8 GB + 4.5 GB Bonus Data⁴ at 3G speedU...
Self Serve & Community - Reason to have two different accounts
Is there a reason to have two different accounts to access Self Serve portal and Community portal ?Why can't we have them linked to single account/credential ?Excuse me for my ignorance if I am missing any fundamentals.
Resolved! self serve account
I have been locked out of my account. I've tried the resent password and have not received an email to do so. Help!
Just 7 days??
I am home for the holidays, and got a 30 day plan, but i need 7 more days somehow, without spending another $40? Is this possible?? thanks!
Data stopped working
Hi, Not sure why my data stopped working. I am on a 90 day 1.5 gb data plan. My billing cycle will begin on Jan 1 2019 however I don't think I have used all of my data.When I check online, it stopped showing me the data usage summary as well.Checked ...
Resolved! New account
New account. Installed sim card. No service. I have sent 2 messages to moderator, one yesterday and one today, with no reply. Is there a wait time for connection? Any ideas on what may be wrong? Need help.JeanMarie
Idea
Chatr wireless recently got rid of it's zones. Meaning their customers now have access nationwide to their full data plan plus unlimited 2G data once limit is reached. If Public Mobile wants to keep it's customers then maybe it's something they shou...
Changed plan regretting it and want old one back
I changed my data plan to the 3G with 12gb I had LTE for 6 on a 90 day plan. I don’t like my 3G is there anyway to switch back to my old and get the same price I was paying before? When I put all the same things I had originally it’s about $40 more t...
Being overcharged even though I have credit?
So I'm currently on a $120 three month cycle plan but I'm on autopay and have $2 credit from community posts so it shows that I should only be charged $112. However I just noticed I've been charged the last several cycles as $125.43. Why is that? Am ...
A bit peeved
So I signed up back in September. I'm not on auto pay yet, but will be soon. I got a text about the 9th and/or 10th of December that it was time for a new cycle and that I should pay. They said the cycle would end on the 11th. Now, in every other cir...
Resolved! US Talk Add on
I have just purchased a US Talk Add on to be used from next Saturday. I bought it ahead of time in case I forget to add it later. I don't find any place where I have an option to indicate the start date. I hope it does not start from today. Thanks fo...
Missing $25 rewards
I just signed up my wife for a new number 587-255-0355 ([email protected]) and it says she and I (587-87-87-800 [email protected]) would get a $25 bonus for using my phone number but its missing for both of us. Please check and check
Easiest way to port your number
Hi fellows mobile users !Just want to share with you my experience.Today I decided to join Public and move from Freedom Mobile.I searched on this website and found that many people are complaining about losing their number and personaly went to WOW m...
Resolved! Xiaomi redmi 6A compatibility
Hi there,I have recently purchased a Xiaomi Redmi 6A and want to get the $10 public mobile plan. However, I am not sure if my phone is compatible with this plan ( in terms of brandwidths and such.) I have checked using the imei code and it seems to b...
Cancel SIM card order @Moderator_Team
@CS_Agent i would like like to cancel my sim card order as I did not realize there is a public mobile near me
Resolved! Not able to receive incoming calls.
Dear Sir, My phone number : 4389303603.I activated my sim card about 2 days ago, and I am not able to receive incoming calls. I am on a 25$ plan which allows me to make and receive calls in my province. But yet I am not able to receive a single call....
Resolved! Missing $25 credit
Hi moderator I just signed up and it says I would get a $25 bonus for using my friends phone number but its missing
What should I do for roaming in the USA?
hello,I have an unlimited calling plan in the province, QuebecI'm going to the USA for the holidays.What do I have to do to be able to phone, text, and have data during my stay in the USA?I leave for more than 10 days, straddling the end of December ...
Signed up for public mobile
Hi to you all. I just opened an account. Hope to see you around.
Help
I need my account to be reset at it is disable! How do get help! I have been waiting on a response nothing!
Resolved! New SIM card for free
I have new sealed sim card. I ordered two card and one is unused. It was 4 months ago and I hope the card is still live. Card is free for you, located in South Etobicoke, intersection Lake Shore blvd West and Mimico rd.Edit: Sorry, the card has been ...
Block voicemails
Hello I need to be able to not get voicemails from one number I have a restraining order on this person and could call the cops for then to deal with it but I’m not looking to ruin this persons life but they are filling my voicemail every day and so ...
Account glitches - cannot switch plan, make payment
I msg @CS_Agent but got no response after 18 hours. I tried to private msg a Mod but got this msg: Correct the highlighted errors and try again.One or more of these members do not have private messages enabled. Their names have been removed from the ...
Resolved! Public Mobile gave me someone else's number
Hi, Public Mobile gave me a number that belongs to someone else. I became a Public Mobile customer last week. I chose a custom number. I immediately started getting crazy messages which was stored in my Junk folder on my iPhone. I thought they were s...
wont let me pay
Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due! I really need to figure this out- please help
