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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1198 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3227 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31830 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43705 Views
  • 182 replies
  • 30 Bravos

Resolved! hello

hello 

Smart08Girl by Good Citizen / Bon Citoyen
  • 2417 Views
  • 8 replies
  • 0 Bravos

Resolved! update credit card

How can i update my credit card with the new date and month of expiration

tony by Good Citizen / Bon Citoyen
  • 3998 Views
  • 15 replies
  • 0 Bravos

Resolved! 3G or 4g

Is public mobile 3G or 4G now. As I am only getting 3G service on my iPhone 5

Krystal_D by Great Citizen / Super Citoyen
  • 5561 Views
  • 13 replies
  • 0 Bravos

Resolved! How can I unlock my Samsung Galaxy Ace 2 ?

Going to Europe next month and I would like to take my Samsung with me, but it has to be unlocked from Public Mobile.Please advise.

tothek by Great Neighbour / Super Voisin
  • 1837 Views
  • 2 replies
  • 0 Bravos

Phones locked to Telus or Koodo

Hello,I heard that phones locked to Telus or Koodo will work with PM without unlocking. Has anyone actually got it to work? Thanks.

Jess by Good Citizen / Bon Citoyen
  • 9775 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't send picture messages

Why I am unable to send picture messages to other country ? I have unlimited picture messages optionS included , could anyone please tell me what's wrong ? I am using nokia lumia 1020, I have old plan of 25$ unlimited talk text and international pict...

Farjy by Great Citizen / Super Citoyen
  • 6600 Views
  • 22 replies
  • 0 Bravos

Does public mobile offer tethering?

Does public mobile offer tethering? I want to be able to enable wifi so I can share the internet with my tablets on the road.

Veger2001 by Great Neighbour / Super Voisin
  • 4978 Views
  • 9 replies
  • 0 Bravos

How do I use the plan builder?

Choosing your plan is easy. All you need to do is to make a selection in each of the four columns; Days; Unlimited Talk; Unlimited Text; and Data. If you don’t need services in one of the columns, click “None”. Once you have picked the options you wa...

Plan builder EN.png
Val_T by Retraité / Retired
  • 1124 Views
  • 1 replies
  • 1 Bravos

how to cancel service and get refund?

I am VERY DISAPOINTED with this service. I would like to cancel and get a refound back in the amount of dollar that I have prepaid for a few fucture months of service. Frank

fraoso by Great Neighbour / Super Voisin
  • 17273 Views
  • 39 replies
  • 1 Bravos

Resolved! Re: How can I pay my bill?

Hi, Is there any way to pay Public Mobile balance from a bank account? If yes - what Payee name should be used. I have tried to enter Public Mobile and it's bounced back as not found. Thank you.

lovoleg by Great Neighbour / Super Voisin
  • 2142 Views
  • 4 replies
  • 0 Bravos

Resolved! samsung s5 unlocked

I want to get a Samsung s5 I have the $20 plan will it work before I go buy the phone and how do i get a nano sim if it does work...

omaid by Great Neighbour / Super Voisin
  • 1536 Views
  • 3 replies
  • 0 Bravos

What is Province wide calling?

Provincial calling means that you can make outgoing calls to any number within your home province. Plus, you will receive all incoming calls from across Canada regardless of the province where they originate.When travelling out of your home province ...

Moid_I by Retraité / Retired
  • 8411 Views
  • 4 replies
  • 12 Bravos

What happens when I change my rate plan?

What happens when I change my plan?   Plan changes begin the moment you make the change.  A new 30 day payment cycle starts the moment you activate your new plan. To activate a new plan there must be enough funds in your account to cover the full amo...

Rate Plan Change Timeline.png
Val_T by Retraité / Retired
  • 2051 Views
  • 5 replies
  • 0 Bravos

Resolved! sick of wind mobile!!!?

Hello, I can't wait for you guys to launch as I am currently with wind mobile and sick of dropped calls and not being able to send a simple text from my basement lol...would love to offer any insightful and constructive criticism if any to help you w...

lango151 by Great Neighbour / Super Voisin
  • 5462 Views
  • 6 replies
  • 2 Bravos

PUK Codes

please i just whant how to have my PUK sim card code.. help me! 

faffoui by Great Neighbour / Super Voisin
  • 1634 Views
  • 1 replies
  • 0 Bravos

alcatel 392a

Noticed recently there was the opera mini browser on the phonehow does one use  it if one does not have a data planhow would one use wi fi on itthanks in advance for your help

north450 by Good Citizen / Bon Citoyen
  • 2104 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I talk to a public representative

I need information on what is required to change my service from Rogers to Public Mobile.  Is there a representative I can call, or a location to go to in my area of Greenfield Park, Quebec., or the Montreal area?

Link1962 by Great Neighbour / Super Voisin
  • 4654 Views
  • 14 replies
  • 0 Bravos

comment je fait pour activer mon telephone

j'ai mon telephone public mobile, mais mon numero ne fonctionne pas, puis vous n'avez pas de representant telephonique avec qui je pourrait parler pour regler mon probleme. Quand j'ouvre le telephone je ne peut pas appeler, rien. merci

janine123 by Great Neighbour / Super Voisin
  • 1586 Views
  • 4 replies
  • 0 Bravos

APN Settings for Tethering

Hi. Just Curious. I know how to Do APN Settings Now.But, What do I do For Tethering, What I Imput, Where I Imput?I just Remember Something Word Called Done, or Dunn, Whichever Comes first. Thanks

makkahn28 by Mayor / Maire
  • 6944 Views
  • 19 replies
  • 0 Bravos

IDEA: General Rules for the Community

I just came across a posting asking for help on a specific account. The user had posted personal info like SIM# and account numbers and his email was in his signature. I suggest that we sould discourage such practices and have a general rules for the...

ninezero by Good Citizen / Bon Citoyen
  • 2310 Views
  • 2 replies
  • 3 Bravos

Resolved! Send MMS using iPhone 4

I have an iPhone 4 with iOS 7.1.2. Also, I've got an old $25 plan with unlimited picture messaging. Unfortunately I can not send or receive any.I called PM Support and they told me I need to update my iOS up to version 8. But I can't do it because th...

Gavran by Good Citizen / Bon Citoyen
  • 5089 Views
  • 13 replies
  • 0 Bravos

Resolved! Overage charges?

I've got to say: I really dig the idea of being able to pick and choose the voice, text, and data options I want, and not having to pay for what I don't. But here's what I'm wondering: What if I choose an option that's right for my ordinary use but I...

dave by Great Neighbour / Super Voisin
  • 6113 Views
  • 5 replies
  • 0 Bravos
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