Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I am switching to a new phone and I forgot what my network SIM card PIN is. This is NOT the network unlock code. It is the PIN that I encrypted my SIM card with about a month ago but now I forgot it. Does anyone know how to lift the SIM card P...
Hello, Two days ago, I bought a $22 public mobile plan payment voucher. I added the PIN found on this voucher to my phone. I do this every month this same way in order to renew my service (and it has worked for the past 2 years). However, this month ...
A recording that says "Public mobile here, your plan does not include talk, you can add it at selfserve.pubicbobile.ca", however I've had this plan for over a year and it does include talk, I've logged in to my account to verify it hasn;t changed, an...
Hey fellow PM mates, I signed up for PM a week ago and things have been going smoothly except for the fact that I cannot send out an picture messages. I had issues this weekend with it and it still persists today. I am able to receive them though. I ...
Rather shockingly, the Telus version of the Moto G Play has finally been updated to Android 7.1.1. After many missed timeframe promises, a friend informed me that her phone was just updated to Android N today. I think it's fair to say that many us...
j'ai un forfait appel et texte ill. mais je peux seulement appeler depuis une semaine ça dure
Hi I need to port over my number from Kodoo, How do I go about doing that?
Can someone help please? I need to get this done. Thanks!!
EDIT: Solved. Hello and thanks for any assistance. I got a new cell a couple weeks ago and I notice an issue. When I receive calls from other cell phones the caller ID doesn't seem to work as it only displays the other phone as "Pay phone" and no num...
I cant phone local and no mods will answer my pms. ive been waiting 24 hrs for a response zero nothing
Testing my luck out here. I've messaged moderators yesterday night and this morning but still waiting for a reply. My phone renewed it's plan yesterday but sometime during the day, it didn't allow me to make local calls/SMS. I wasn't even able to ...
Hello! In response to point 3 of your contribution. I have recently switched to PM but am unable to enable MMS. The APN setting for MMS are not shown under Cellular Data and thus I am unable to enter the fields suggested in many tutorials and screens...
Waiting over 2 hrs so far
Ugh, I feel I know the answer is I have to get a new number, I'd rather not. Pain in the butt. Scammers are using my number I assume. Should I wait it out a day or will this persist? Anyone have experience with this?
Hello, I would like to know how to change my payment date by one day after for every month as it does automatically come out..
How the hell do I pay for my service
Calls are going straight to my voicemail. I have paid. Calls are not coming through.
Hi all,I believe that I am registered for Autopay, but want to be entirely sure before my cycle is over. This is my first time using Public Mobile. I signed up for a 30 day plan, and quite content, and have pre-scheduled a new 90 day play for my next...
Hi customer service, I have trouble creating an account and the issue is a bit special. Two months ago, I created an account with my phone number which went through and I even typed the new sim card number. However, in the middle of the process, I h...
Do making changes month to month affect any data rollover? So basically if I got a plan with 1gb of data first month, use 600mb of it (leaving me with 400mb rollover data), can i just change my plan for the second month to 500mb of data and use my r...
Hi all, I just joined Public three days ago, and purchased a new iPhone 7 to do so. I had been enjoying the service for three days, and then randomly it dropped all cell service (calls, texts, data, everything...(Saying 'no service'). I have tried e...
I cannot make any local calls without a message telling me to buy add ons for long distance. .I am paid up and without service. I must be credited with all unusable time and my service must be restored. I am a 5 or more year customer!!
Just activated my public mobile account successfully, but I want to transfer my number from Koodo Prepaid. I went to the change phone number section in self serve and attempted to do the port. System said "We were unable to transfer the phone number ...
My plan renewed today automatically and my account says it went through but my bank account doesn't show the money coming out and now when I try to make a phone call it tells me I do not have a long distance add on even though my plan included provin...
Hi, my due date is tomorrow and I have $24 in my account. My plan is $37 per month so I tried adding $13 to my account, but it didn't accept. And I registered my visa card many times and I used this card for payment previously for my plan. Can you pl...
Hello all,I ported this number in from Chatr mobile, and I can make calls from my phone with the Public Mobile sim card, however when I cann my number it rings on the phone with my Chatr sim card. I believe I did not succesfully migrate from Chatr to...
Hi. I had 11 more days to my plan, but I have used all of my data. So I changed my plan and I was charged full price.Is there possibility to get more data or to get refund? I had almost two whole weeks till my plan was over
I have an old Alcatel OneTouch flip phone whose sim card size is standard. However, the new phone I currently have is a Motorola Moto G where according to this page https://www.gsmarena.com/motorola_moto_g-5831.php , it needs a micro sim card instead...
I have registered my dad for public mobile but he has forgotten his password. I tried to reset by sending a reset password to his email but nothing has come. I have tried this twice but locked out of the account for trying too many times. I have chec...
I am currently on a 12 GB 90-day auto-pay promo plan ( switched from Wind (Freedom) to PM durning a July promo last year. It no longer exists. ) that renews on April 1st. I am however traveling to another country for 4 months (May through August). I ...
