@Cheryleee wrote:
I changed my plan yesterday with 1GB data 30 days plan. I thought it also includes texting and calling but it was data only.
So I wanted to add on for texting and calling but I can’t find any options for that.
Can anybody help me?
There are no texting add-ons. There are a couple talk add-ons but they require talk in the base plan.
The moderators *might* agree to provide some goodwill seeing as how this is an immediate change but they don't have to as immediate plan changes are a thing that people do. Y'gotta know what you're buying.
You could do another plan change to one you prefer but that would forfeit the $30 you just spent.
Or the preferred way is to do a future plan change if you could stand not having talk or text for 30 days. Some people like Fongo as a backup talk option.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
