Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to buy a phone. How do j know if it will be compatible if I don't already have it to check the code on it? I know the model number of the phone, but that's it.
Hello!I have been with public mobile for a month and love it. I signed up for a single month for $47 to test it. I loved it. Today the 30 days ended and I went to my account and went through the motions of changing my plan for a 90 day (unlimited Nat...
It's been several weeks now my port is still hung and I can't make calls from my phone. I left repeated private messages with the moderators and I have not gotten this issue resolved yet. I admit I am getting frustrated. It looks like the only way to...
I was told when I signed up that my monthly bill would be $ 10.00 plus taxes = $11.20. I just realized that Mobil has been charging my credit card more than what I signed up for. Since June My credit card has been overcharge. The master card credi...
This post isn't meant to scare anyone from not using referrals but I just want to make people aware what happens when you use a referral. So I have had a few members reach out to me about how they received unsolicited referral offers and if they woul...
I am signed up on auto pay but not really sure how that works now as I thought it would automatically charge my card every 30 days which should of been today but instead my accountexpiredandit said I needed to top my account ?
Was just playing with this over on Koodo and no idea why it is what it isJust curious for any members feedback on Public (want to see if this is a Telus limitation or something) From my experiance, you normaly are supposed to dial +country code then ...
I was asking about activating my account, and while doing it someone pm'ed me with kind introduction to refer his number when activating. I entered his number as a referral, but in my rewards section, I do not see the $10 credit given to the new cust...
I have only been with PM for 5 days but since day 1 I have not been able to send or receive picture messages. I have checked my plan and it's all included but eveytime I try to send it says not delivered. My grandaughter said she has been sendign me ...
Hi, I was activating a new sim and porting a number from TELUS.I got an error message: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We a...
I have trying to get help for my data plan which has mysteriously stopped working. I have sent several messages to the Moderator team but no one has responded to help. I am stuck with no data and there is no way to get help from Public Mobile as ther...
Hi all,Im looking to activate a new account for my son with just data. Is it possible to set up a reccurring data plan or a pay as you go data "add on". Or do I have to sign up for a voice and text plan as well? Thanks in Advance
New Phone: Zenfone zoom.-Public Mobile shows up on phone, shows my number.-*611 reveals all the correct info (paid up until Nov)-wifi works Data will not activate. Help!
I opened a PM account in October, 2017. I forgot the password, and the system only gives this error:"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I tried incognito mode, different browser, clearing cache and so on, but nothing works. Second pr...
Hello Community.Yesterday I did a system update on my phone, and the update eliminated the stock email app built into Android. (Not sure what they were thinking.) Does anyone have a suggestion for a good email app to access my POP3 email account?
Good morning I am presently locked out of my acvount, and phone isn't working. It's my fault with a card switch, but I want to go in and correct and can't. Sent a pm to moderator team, and clicked the link for email (forgot password) but nothing ...
Hello everyone. There seems to be a lot of discussion regarding the Koodo offer being received. I thought I would share the response to my question regarding the offer and how it works.I will point out that initially I called Koodo support and they t...
Looking at PM's counterparts...Lucky and Chatr both have Chinese pages. (Not sure about other languages, but Chinese do form a significant linguistic minority already.Chatr and Fido had ran commercials with multiple languages. Example.In my opinion, ...
Hi everyone!I've had an agonizing experience prying my number out of Fido's hands and I want to spare you all some pain. If you have trouble porting a number out of Fido, do not call customer service! They can't help you and will most likely waste a ...
Hi All,I have been in the states since yesterday. I added the 15 dollar US talk text and data bundle. Talk and text work great, but have zero data access. When I look at my add on page it shows this bundle twice, that's the only odd thing I've ...
