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Data

Morgan20
Good Citizen / Bon Citoyen

Will the data that wasn't used in the month be carried over to the next month?

5 REPLIES 5

Vercis
Good Citizen / Bon Citoyen

Your regular monthly data will not be carried over to the next month.

However some add-ons that you might have purchased separately can be carried over to your next billing month.

RobertQc
Mayor / Maire

@Morgan20 wrote:

Will the data that wasn't used in the month be carried over to the next month?


 

If its included in your plan No it won't

 

If you purchased the data seperatly (data add on) Yes it will

 

If you purchased the data (USA ROAMING) seperatly (data add on) No it won't, expires after 10 days.

 

@Jarvar wrote:

@ShawnC13

I don't know if this is related. Lets say I have a data addon that I don't completely use up. Next billing cycle, will I use up my plan data bucket first before the addon data or will the addon be used first? Which data gets used? I would assume it's the plan data first before the addon. Is that correct?

I apologize in advance, I don't mean to take this thread off topic.

@Jarvar  You will always use your plan data first. Your "data bucket" will be used first next month. You are correct.


@Jarvar wrote:

@ShawnC13

I don't know if this is related. Lets say I have a data addon that I don't completely use up. Next billing cycle, will I use up my plan data bucket first before the addon data or will the addon be used first? Which data gets used? I would assume it's the plan data first before the addon. Is that correct?

I apologize in advance, I don't mean to take this thread off topic.


So you run out of data and have the data addon.  The addon will be used until your plan renews and your plan data refreshes.  Any unused addon data will remain "in the bank" until you need it again.  Could be next month or two years from now it is with you until fully consumed

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Jarvar
Model Citizen / Citoyen Modèle

@ShawnC13

I don't know if this is related. Lets say I have a data addon that I don't completely use up. Next billing cycle, will I use up my plan data bucket first before the addon data or will the addon be used first? Which data gets used? I would assume it's the plan data first before the addon. Is that correct?

I apologize in advance, I don't mean to take this thread off topic.

ShawnC13
Oracle
Oracle

@Morgan20 wrote:

Will the data that wasn't used in the month be carried over to the next month?


None of your plan data rolls over from plan to plan.  The only data that will rollover is the add on data.  It stays active until it is fully consumed.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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