Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just set up a new SIM on the $120 promo plan (90-day/Untld Provincial calling/Unltld International text/12GB data), and my credit card was charged $135.60 ($120+tax). However, after activation, somehow the standard $106 plan (same options, but...
So both my sister and father have activated their SIM cards on Public Mobile last Thursday (17th)Both are having the same issue with 'partial port'They both can make calls but CAN'T Receive calls....I have messaged multiple MODs with the proper infor...
So I did I little testing and moved around the city and my speed are better now.35-40mpbs and 25down.I'm
Does anyone know if there is a Public Mobile app being developed, and if so, when would it be available? I would say so far that is the one of the few advantages of the competitors over PM. Would love to have an app!
I have tried to port a number from Virgin Mobile without any success. I entered my VM account number, my alternate phone. At VM, my account was shared with someone else and I think he is the primary account owner there. So in the authorization nam...
With the 90 day plan expiring, it would be tough to top this plan. What can we expect for Black Friday / Cyber Monday? Half price ROAMing add ons? Double minutes ROAMing? Suggestions?
I have received my Sim Card but the $40 plan is removed from website, How can I get it?
Hey Community, I just recently activated my SIM and paid for it and all, but I tried to port my number during the process and now my PM SIM is saying there is No Service and I can't make calls or texts, I got a text from Public Mobile though saying "...
Just curious if the plan comes around to $40/month with tax included or is that without tax. Cheers
I am trying to sign up and put my friend's number in as a referral. For some reason the website says "The number entered does not belong to a valid Public Mobile Subscriber"I know my friend's number works as it has been active on PM for at least 2 we...
Idea for anyone that uses PM vouchers, Shoppers Drug Mart has $100 American Express credit cards on promo that works out to $95.42 each. You can use the AMEX cards to buy your PM vouchers at Shoppers. Saves you about 4.5%. Also, if you have a Tangeri...
I was seeing the other carriers, like VM, they seem to have some serious plans, I think PM must raise up the pressure. Virgin, example, Unlim Can-Talk, Txt and 3 GB: $65 w. Limited time 1000 Global Mins Same as above, w. 4 GB instead, same as PM, BUT...
Hello...so right now, I am on Virgin Mobile. My account has two numbers, my own and my wife's number, and the account is under my name only.I recently ported my own number to PM, and now want to port my wife's number. I would prefer to port it under ...
Hi there after I activated my sim card yesterday until now i still can't receive any calls. Please help. I also sent an email to your guys last night. The reference number is 6684-3937. Thanks
I ported two numbers over from bell tonight to take advantage of the 4gb/mth deal, but neither phone seems to be able to receive incoming calls. Data is working and received the welcome texts... Help!
I assume that a subscriber with province wide calling plan who does not have an add-on for roaming will not receive any calls when travelling outside the home province. is there a feature to receive text messages or other notifications (maybe email) ...
I just activated a new Sim for the new 40 plan, I followed instructions and my credit card got charged for 120 but now I can't call send text or use any data. I can't also login to my account. What should I do?
Ported the number at around 10AM today (Nov 19) and it is still not ported. And my previous provider already dropped my account.I emailed through 'Get Help' this afternoon, but no response yet. Just wondering if I should PM the moderator directly.
Tried activate my SIM card and good until get to the payment screen, for which it fail to charge for unknown reason. Then I try again and it complains "Invalid SIM". My online account didn't set up and didn't charge my credit card yet, but I'm unable...
I just finished porting my number from Wind to Public. Do I need to contact Wind for anything (like canceling the account on their end)? Will both companies charge me together for the next month, or is there some agreement that once the transfer is d...
Is it possible to transfer the plan/account to someone else? Just signed up for the $120 promo deal everything is up and running.If I want to transfer and I can how do I move account/number to someone else?
Hi I have joined PM couple of days ago. I just changed my plan from 10 days ($ 25) to 90 days ($ 111). But I got charged $ 28.25 ones and $ 125.43 for the second time. Anyone know why? @Mary_M @Shazia_K @Saray_O @Caroline_D @Jeremy_M @Brooke_C
Hi Everyone, I just activated my sim card with the $40 promo with 12GB data, province wide calling, and unlimited global texts, but when I try to make a call or text out, I get a response saying that the plan doesn't include that and I can't get data...
Hi all! I am trying to make a switch from Rogers. Got my sim card, created an account with Public Mobile, tried activating my new sim card, but got an error "Invalid Sim". My phone is unlocked so this should not be an issue. I also tried logging in u...
Hi, new to Public Mobile and just registered and ported my number from Rogers. I changed the SIM to the new SIM and received sms from PM, I'm able to make outgoing calls but incoming are still going to Rogers. My calls show up on my account's View ...
I can call and send messages but cannot receive incoming calls and no internet. Can anyone help me please
I joined Public Mobile last week and it has been great so far! Though I know there are some glitches in My Account area but voice, text, and data pieces are working so well! Just like Telus (I know PM is riding on Telus network) that was where I ca...
Hi, I am a new customer who just transfered over to Public mobile. I unfortunately, do not have service. I looked at past dicussions to set up the Apn, and still no service. My phone is an Iphone 4. I got my number ported over, and activated my pla...
Hello, I recently "ported" over from Rogers but it didn't go smoothly. I just spoke to Rogers who confirmed my number was still with them and I am still paying them. As for Public Mobile, I can send texts to my friends who use Public Mobile but nob...
