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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

payment

i am after paying for my bill twice and now it won;t let me make any calls.

Can’t send texts now? Wtf?.

So just today I was trying to send a text and it wouldn’t go threw.restarted my phone (iPhone) and still wouldn’t send. Made a call and that was fine. Switched to my Nexus and same thing. Text won’t send, but calls work. Wtf??checked my account and e...

AutoPay failure

Hi,I registered to AutoPay since I've joined Public Mobile Community, three months ago. Yesterday, October 21st, my plan was desactivated due to an absence of payment. The blance was 81$-6$ (6$ off when you register to AutoPay) = 75$. Then, I logged ...

Resolved! Umidigi Crystal

Good morning ! Looking for a bit of help Would the Umidigi Crystal get reception on the Public Mobile Network (Telus) ? Thank you as always! Umidigi Crystal 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz 4G: FDD-LTE 800/1800/2100/2600MHz

Cant accsess my account even after resetting rhe password

For 3 days now I have been trying to get into my account I have reset my password numerous times ans still cant sign in.?. What do I do to get into ny account?

Resolved! New SIM card no service

Hi, today I bought a new Public mobile SIM card, I successfully registered an account with new phone number. However, my phone shows me No service and it doesn't know the phone number attached to that card. my public mobile dashboard shows that my ac...

Account suspension

Hello, it appears my account has been suspened even though I have Autopay enabled and sufficient funds were available. Any mod assistance would be appreciated. TIA.

registration fail, invalid sim card

hi. i just got my sim card today. and i went to the activation page, i put my informaiton and prot my number, picked the plan, but on the last page of the activation(where autopay is) , it said i got some error after i clicked confirm. i choice the 3...

Regarding, My add-on.

When I got the public mobile, I had add-on for 200 min long distance.and I received msg from public mobile. I have only 10 min left for long distance, soI paid $15.75 for 400 min long distance add-on last July 27 by credit card but I realizedI can no...

Resolved! My iPhone 6 Plus doesn't work with PM.

I know the sim card works, it works on my iPhone 5. On my iPhone 6 though, it doesn't let me move past the activation screen. It shows a signal at the top left corner. It still says that SIM Not Supported. How can I fix this?

AutoPay On. Service Suspended

Public Mobile needs to fix their payment system, or at the very least do something so that when something goes wrong on their end customers still get service for a period of time. Ex. If a plan shows up as 'suspended ot expired' allow for calling/tex...

Resolved! Accidental Phone Number Change

Hi Public Mobile + Community!I'm a new customer (thank you for providing us with an alternative to the big telecom companies), and have been enjoying the telephone service I've received thus far! As I was given a random number when I signed up for m...

Pay for service and not working

Same problem please contact me I’m mad

What Should my next phone be?

Ok not in need of a new phone yet,but with the innevitale downfall of W10M I need to start to do some research and looking around. I have only had iPhone before my Windows phone and want to look at Android. I don't see paying huge dollars $1500 for...

Resolved! Bill Due October 25th, can I push it to now?

Hi moderator team, can I reset my bill now? I ran out of data and hoping that's an option for me. Thank you

Locked out of my Account

Hi,I have been locked out of my Self Serve Account. Tried to reset password but never received an email!

do incoming long distance calls count against my add-on?

When I first signed up with one of the big 3 years ago, i was surprised to see that I get billed Long Distance if someone calls me long distance. Does the same thing happen with Public Mobile? Does it matter if I am out of my home area (say up nort...

Resolved! Is my iPhone 7 Plus compatible with the PM network?

Before start to use PM just wondering if my Iphone 7 Plus is compatible with this network. Check IMEI on site. It says " Your device will not work on our Network"

New Member - Easiest Port Ever!

Hi everyone! New member here and I just wanted to say that was the most pain free experience I've ever had with switching providers and porting a number over. It took a total of 30 minutes and everything is working great! I'm sure I'll have questi...

Poor reception recently / texts won't send.

Hi,Just in the last month I've had a lot of trouble sending texts and using data.I have a Samsung Note 5. A lot of the time it shows 4 bars, but rarely does it show 4G, sometimes it shows H.Right now I have 4 bars and I am at home in the city (a smal...

Resolved! Congrats You Tricked Me, Now You Have lost a customer for life...

Hey Public Mobile, Firstly, YOU SUCK.Now that's out of the way let me explain.You did a great job of tricking me into signing up with you. Unfortunately I choose the 90 day plan. I hate Canadian companies, because you all try this S$#^ (Stuff). I now...

Resolved! Porting Issue

I'm porting my number from Fido on an iPhone6 (unlocked) and I'm having some issues. I left the old Fido SIM in the phone until it went No Service. I inserted the PM SIM and it's showing Public Mobile on the phone with bars. I also go a message "Your...

conflicting info on my self serve

My next payment was coming up on Oct 25, 2017 and I decided to play with the plan tool and was happy to find I could meet my needs while saving a bit of money. I chose to start the change on my next renewal date.Now my selfserve is showing me I will ...

PM not on planhub?

Anybody knows why PM plans are not appearing on this website? http://www.planhub.ca/ I guess it could bring a lot of clients in... I know plans were once displayed on this website, and even their description says it ("In Canada, we have the national ...

Blu R1 Plus

I'm currently on Virgin but I'm looking into switching to Public Mobile. Does anyone know if this phone I'm looking at buying would be compatible?Blu R1 Plushttps://www.amazon.ca/BLU-Plus-Smartphone-32GB-Black/dp/B01LYB4KG5/ref=sr_1_1?s=electronics&i...

my data is not working

I just paid my bill for 3 months at the amount of 150.00 cad

Plan change

Hello, my phone was on suspend because I hadn't topped up in a while. However I topped up and want to change the plan and there is enough money to cover it but it won't let me change it and my phone number will be lost as of October 23rd please help!...

I need a PUK number

Hi there my email is xxxxxxx@gmail.com my phone number is xxxxxxxxx i have had this phone for a very long time and i went to put the sim card pin in and now its asking me for a PUK number i went to login to my account and it asked me for a question i...

Name/address on the account and name/address on the Credit card (autopay). Should they match?

Hi, I want to change the profile name on one of my accounts, but want to keep the autopay Credit Card the same. Will my CC refuse to work, or the name mismatch does not matter? The reason I'm asking and having concerns about that is the following. ...

MMS delayed

I'm getting MMS messages delayed by 2 days.I'm using the "Messages" app from Google, on a Galaxy Note 5.By coincidence I turned my phone off and on the day the messages were sent, but I didn't receive them when I turned the phone on.I successfully re...

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