Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported my cell phone number the other day, but i cannot receive calls, they go right to voice mail (which I'm also not receiving). In self-serve i confirmed under plans & addons that my number appears as the ported number, so i'm guessing it went...
If anyone is still thinking of switching might want to do it before April 12.
So I left Koodo back in Fall of 2016 because they wouldn't match the Public Mobile offer of $120/90day 12gb deal...Now I keep getting the text to switch to Koodo by the 31st of March or loose the offer! WHAT HAPPENS IF I DON'T SWITCH??? I feel I'm be...
I keep receiving the promotion ads from PM and recommend me to switch to Koodo. My friend suggests me to do that. I probably will do it before the end of the month. However I still have a lot remianing international call on my current number. I wonde...
So in the past week i have purchased 2 sim cards (one being yesterday afternoon) and set up 2 new accounts with ported numbers from Virgin. I was not offered the new promo, paid $10 each for the sim card and was not aware of the 3p day free. One was...
Started to activate SIM Card - but browser frozen - closed to restart - but now it says the sim card is reserved for a transaction - will it eventually clear - as I never got passed the choose a number page...... or is my card toast?
I just switched over to koodo with the ongoing deal and then my public mobile self serve account stopped working as soon as I ported my number. I was auto logged out and had an error when trying to log back in, also requesting a new password doesn't ...
My husband who is on the same plan gets my texts and i his.no one else gets my texts and i dont get theres .
Just wondering if anyone has tried to port out their number from PM to another provider and back to PM to get the $30 1GB plan. If so was your effort successful? I had signed up three weeks before the promo started (after being with rogers for 20+ ye...
MY plan is for now $33.00 and i paid 29,20 +hst $3-80=$33.00 on 25th march 2018.and $33.00 was deducted from my credit card.now when i open my accont ,it is mentioned your plan my expired.my account # 10000000xxxxxx.and my ph.# 647xxxxxxx.due date wa...
Hello! Brand new to public mobile! Can't seem to get my data working. Is there anything I have to do to set up my phone?
i sent a message to a moderator but its a bit ridiculous that theres no phone number to call .
I forgot the password to my account, and after I put in my email address and security question, the site states that it will send me an email on resetting my password. I checked my email and junk and spam, but I did not receive any emails from Public...
Tried changing my new plan to the unlimited ICanada calling...international text..6 gigs data on 3g......I chose everything right got a balance of 57 (which still had 20 on my account) so it billed my credit card 37 but gave me my old plan and a cre...
I've had several problems with my sim cards not working in my phone(s) and I just recently bought a new phone and when I put the Sim card in, it first reads as No Service then after a while, it goes to Emergency Calls Only. It's a phone I bought fro...
I will be traveling to Mexico in ten days and was wondering if I can have texting/data capability down there and if so, how to go about getting this add on?
I just ported my number from Chatr but now I am not able to receive any calls. I can call out but it says “the person you are calling is unavailable” whenever anyone tries calling my phone. Please help....I urgently need to be able to receive calls f...
Would like to make a payment on my account but wont allow me to sign in. I use the same email and password for everything.. Tried to reset password and told me im locked out. @CS_Agent
Hi, yesterday I activated a new sim and ported my wife’s number under new account. She is not able to receive any call. All calls are going to voicemail. It’s been 12 hours now.
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Im new and need some insight. I never have had a personal cell phone before therefore I dont have a phone number to port. A freind has given me a phone that I can use and seems it will work with Public Mobile. Does anyone know how I would get phone n...
Hi, I bought the new phone to switch to LTE. It supports the following bands:2G: GSM 850/900/1800/19003G: WCDMA 850/21004G: FDD-LTE(B1.B3.B5.B7.B8.B40)I can see Telus and Koodo 4G networks, but cannot see Public Mobile, not 3G for which I have a subs...
I already pay for my service but my service is still not working! What should i do?
This topic may have been posted by others already but can't seem to be able to find anything, and apologies if this is being reposted. I have been reading on other forums such as Redflagdeals that if you were to switch over from PM to another carrie...
I just ported my new number yesterday and i can't seem to recieve any incming calls. I got a text message that said "We're having difficulties procesing your request to move to public mobile." Please Help!
@CS_Agent My account login has been disabled. I am trying to turn off auto-pay. Thank you.
Hi we hooked up an activated a phone today but now it’s telling me my sim is locked and asking for a code. What do I do?
Hi, autopay is supposed to happen today. It's 7:40 pm. When will it take place? Thanks.
Hey I’ve entered my voucher and it sent me a message to my phone to say payment successful and it’s showing $30 in my account but it’s still not working
Currently in the US. My 1gb roaming plan expired and I need to add another one. There is no option for it. Anyone seen this? Going to message the mod team but replies always take hours and I need data asap.
