Number has not been ported

[GitGudSam]

Signed up with PM at London Drugs just yesterday evening and looks like my number hasn't been ported over yet. I cannot sign up self-serve as it says my number is invalid (probably because it hasn't been ported) but I still got messages from Public Mobile saying that my account has been credited $20.

[rkresnik]

Don't stress...it can take up to 48 hrs to port.

[srlawren]

@NDesai great minds think alike!  😉

@GitGudSam it may take them a bit to get back to you, sounds like they are pretty busy at the moment--likely due to a few very popular promos running at the moment.

[NDesai]

@GitGudSam It looks like your porting process is stuck due to some error. You will need to send a private message to the Moderator_Team and they will get in touch with you as soon as the can. Due to high volume of requests, it might take long to hear back from them. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

[GitGudSam]

Will do!

[srlawren · Accepted solution]

@GitGudSam sounds like your port failed.  Please see below for instructions to get help.

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile