Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Removing an add-on

Hi, I have the 200 min US and Canada Long Distance add-on but I don't see the option to remove it. Any idea on how I might remove it?

unlimited data and 'hogging' of the network

A thread got me thinking more about unlimited data. Someone said they didnt want unlimited data because it gets abused and slows it down for everyone else. I live in the country and recently got the telus LTE hub for my home internet. For those who d...

4G on a 3G plan

Hello all! I have spent a few hours today talking to friends and family about the plans and services here at PM; I’ve even got a couple of them to consider switching as their contracts with other carriers are coming to an end. However I was asked a...

Resolved! US long distance minutes not working

I have an active CAN US long distance 200 min calling plan which I have previously used 18 minutes from. It is my understanding that they do not expire but now when I try to make a call it tells me I do not have an add on even though my account is sh...

Wrong charge on September14.

Please reverse a charge of $68.99 on my credit account of 3773. I do not have your service and I don't want it anyway. This charge is fraudulent. Anna

conference call can not add 4 people same time

conference call can not add 4 people same timemy old provder i can do 6 people

Resolved! josegonzalez

my plan is not activated

Unlimited streaming data

Reading through recent threads I noticed people say they are not as interested in unlimited data but would rather higher caps. I am often in the states and notice that some carriers offer unlimited audio streaming data, meaning that if you are using ...

Total bullbleep

I changed my plan, paid for the new changes and till now my phone service is not back up..im very confused and annoyed at this point. Can someone please help me with this? My email is xxxxxxxxxx@hotmail

No service

I changed my plan...paid for the new service i wanted and now i have no network being given to my phone...please how to i fix this...my number is **********

PM's Unlocking Policy for December

So with the FREE unlock directive coming into effect December 1, I was hoping PM might shed some light on how they plan to approach this. I don't anticipate people leaving in droves, but people do need it unlocked for vacations, or phone switches fro...

September Community Rewards have been paid out

If anyone is interested, community rewards appear to have been paid out for September 2017. Good luck to everyone and hopefully, you were able to save a few dollars this month.

2 phones under 1 account?

I recently switched my wife and myself over to public and set us up under our own emails so now I have 2 login's. Is it possible to have two phone numbers/accounts under one email address? Thanks in advance

Public VS Telus - A simple price/data comparison

I recently made the switch to Public from Telus and before I make changes to do with money or make any large purchases I like to research to be sure I am getting the best deal. I was annoyed with Telus and the cost for very little data. The below com...

Locked out of account

Can a mod please msg me so I can provide account information to unlock my account. Obviously need to stop trying to guess which password I was using...

I still had a lot unused US data (10 days plan) from previous trip

I am going to US again soon in 2 days, can I have remaining data carry over? or I have to purchase another 10 days plan? thanks

Public Mobile, you beauty

Hello all! ‘Twas the night after the switch, and all through the apartment, not a single bit of anxiety, had surfaced from walking through departments. Okay, I’m lame. So, it’s been just over 24 hours since I switched to PM, and some may say that i...

Resolved! Data Add On US Roaming Not Working

I recently bought an add-on from public mobile for roaming in the US but it's not working. Data and calls are all not operational. I have checked data roaming which is on, tried resetting the phone and re-inserted the SIM but I have no connection on ...

Nobody can call me, please help!

I tried calling my phone with someone else's phone, but it says that the phone number doesn't exist.. Please help.

Resolved! Discount on 90 day plans

Hi! I was looking at the plans available and I saw there was a 60$ discount on the 90 days plan with 6gb of data. Is that discount for a set duration? Thank you!

Suspended account

Hi my name is Michael Co I had lost my credit card, and I forgot to change it, now when I'm trying to pay it, it say my account has been suspended, and please pay by November 3. I already change my payment on my new credit card number, before I'm try...

Where can I find my sign up date?

Thought I should have gotten a loyalty reward when my account renewed yesterday but no reward. I would like to confirm my sign up date but can't find it in self serve. Where can I find it?

Resolved! Use outside of North America

I am going to be in England for ten days starting next week, and I have a few questions. From what I can tell, I won't be able to send it to I've texts, but will I get any there were sent while I was away when I return to my home province? Also will ...

Question about Vouchers

who is the voucherking and how do I meet him? also where ot buy voucha

Resolved! Fall Promo

Where is the Fall Promo ?

Poor network connection

Over the past several weeks there seems to be a significant decline in service. My connection will randomly drop. When I talk it often cuts out, my data connection is very poor. iMessages won’t send, the service is very weak or periodically it will s...

Resolved! Telus is Canada's Fastest Mobile Network. Freedom: The One to Watch

Interesting article by PCMag. Telus is mentioned as the fastest mobile network, Freedom Mobile is the one to watch for and Canada's networks can handle unlimited plans just like the US. https://www.pcmag.com/article/348825/fastest-mobile-networks-can...

Forget

I can't go in to my account

Resolved! Got 4G data but phone does not seem to support 4G, plan change request

I just activated an account which includes 4G data in the plan (90 days). However, the phone only connects to 3G. I tried putting in the APN information but no change, stayed at 3G. After some searching on the Internet, it looks like the phone doe...

Walmart Sim Card Purchase

I recently decided to make the move from telus to public mobile. I had my wife go to our local walmart to buy 2 sim cards so I could sign both of us up. I was on the phone with her and told her exactly what we needed. I heard her tell the walmart wo...

Community

Forum Posts