I purchased the US 1gb roaming add on this morning but after arriving in the US, I have no service. I only have Canadian APNs when I access that page, and when I search network operators I can see T mobile and AT&T but they come up as "forbidden" and I can't connect.
I went through the two step process - adding funds then purchasing add-on - and my account page clearly shows the US Add-on with 0/1000 mb usage.
@Hammerklavier, Thank you for your reaching out to us. Sorry for the trouble with the US roaming add-on. For assistance, can you please send us a private message with your phone# and PIN#? Here is the link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 . Thank you!