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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Does the data not reset each month?

I am suppose to get 6gb on one plan and 4gb on another plan and it has not reset since October I have come to find out. Should my plan not reset each and every month so I get the full data?

Data start date

I am not sure what is going on with two of my plans, I have a due date on the 13 of 14th of the month usually but it seems my data is not resetting. I looked at my data usuage and it seems to not have reset and is causing my issues on one account. I...

unable to verify credit card information

I attempted to purchase a USA roaming add-on however I received the "unable to verify credit card information. Your card has not been charged" message. I've used this card to make all of my PM payments without issue. Can someone tell me what the prob...

Resolved! Profile email address???

Does anyone know whatthe profile email address is used for? I know it is different than the selfserve username, and that mods need to change it. I am taking over an account and curious what the profile email address is and what it is used for. Poss...

Resolved! US Roaming - What does "10 days" mean

Hello all, I'm going to the US for 11 days. I'm going to get the US roaming package, but my question is when to activate it, to get the optimal usage. Is "10 days" actually 10 calendar days or is it 240 hours? Or, maybe I'll ask it like this - if I ...

Resolved! add ons

I'm interested in a plan for my mom who uses no text and about 20 mb of data for a monthIf I start a plan with just province wide talk,no text, no data ,can I get an add on of 1GB of data ?

Resolved! did mod work today

unlocking iphone 6s rogers

Ive signed up for public mobile and realized i need my iphone 6s unlocked . can someone please help me . Thanks

Resolved! Unable to reset password

Hi,I just bought a Public Mobile sim card and had it registered (activated). The problem is that I generated my password and didn't write it down anywhere, so I cannot log in.I tried 'reset password' function but it seems broken.I also tried to send ...

Resolved! problems to buy us roaming talk addon by dialing 611

evry time that i or my freinds try to buy us roaming talk addon its not going and online its not available to buy and i have to conatact a mod by thay end

Referring a friend can I get discount!

I am an legacy customer! Can I get discount if I refer my friend?

Unable to sign in to Account

Unfortunately I forgot my password for an account and when I tried to reset it it told me to contact public mobile. Any help would be appreciated as i need to pay for my plan

Autopay remember to update Visa expiration

They don’t remind you that your visa is expiring and they wouldn’t be able to take the autopayment and then public Mobile puts your cell phone on hold and won’t work untell you make a payment and update your visa expires for more auto pay

Available funds lose autopay??

So I put money in my account and made a payment before the auto pay at end of this month... guess I don’t get auto pay reward this month... i only did did a payment because the wife account didn’t auto pay today and now her account is Suspended and...

Merry Christmas everyone

Enjoy your holidays and keep warm.

How to be Notified/Track new Promos?

I wanted to get some insights to know if there is a way to be notified or track when new promotions come out, whithout having to check in to the forum regularly. Are there any ways to subscribe to the Annoucement area? Are there any ways to subscribe...

Any plan to fix incompatibility with Chrome for Mac OS?

I know this topic has been raised in the Public Lab but since it is an IDEA post there,https://productioncommunity.publicmobile.ca/t5/Public-Lab/Fix-browser-compatibility-on-Google-Chrome-on-macOS/idi-p/181047 I was not sure if it was getting much at...

Resolved! The plan which is $40 2G datas @3G network

Does it has voice mail and call display feature?

Leaving Country

I'm leaving the country for 5 days, will my phone plan and data plan work over in New York?Im ok with my phone plan not working, as long as I have data. But if the data does not work, do I have to buy American version of my plan?

Resolved! Long Distance Calling Questions

Hi, I have unlimited provincial talk and Data Plan. Currently I am in Ontario, looking to head to Vancouver for a trip (5 days) and just wondering if I still have access to Data or is it roaming? Should I get long distance calling add-on?

FDN (Fixed Dial Number) in PM

Hi.How many FDN (Fixed Dial Number) slots are there on PM SIM card?Does PM provide provide PIN2 and PUK2 codes to use FDN? @CS_Agent, please check this as well when you have time. Thank you.

Resolved! Andriod only supports 1 month billing cycle?

Is there a way in android (7.0 Nouget) to change the data cycle from 1 month to 90 days? You can change what day the month begins or ends but I can't figure out how to set the amount of days in a billing cycle. Thanks

Resolved! Data add-on expiration?

Hi.I assume that if I buy data add-on, e.g. 1 GB for $30, it doesn't expire so I can have that as spare data rolled over years if I don't use more data than included into plan every month. That data doesn't expire even if I change plan. Are all these...

Resolved! Reset plan in self service

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/tac-p/193059/highlight/true#M415 reads:"2. Reset your cycle right know. Your plan will restart today, you pay for the whole plan, and your data is reset. Your next...

Resolved! Temporary discount or marketing trick?

When I go to Plans I see Discount applied for many selection cases. E.g. for Canada-wide plan + Global texts + 500MB base price is $62 but after $25 discount it's $37. It appears as only with those discounts PM's prices are compatitive. So it's impor...

APN settings for tethering and using as modem

Hi. At https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings/m-p/30197#M4079 thread it was mentioned that PM subscribers need different settings for data transfers from smartphones and for Wi-Fi tethering.@CS_Agentplease check a...

Resolved! Long distance calls billing based on dialing form?

Taking into account https://productioncommunity.publicmobile.ca/t5/Discussions/If-I-text-or-call-a-local-number-while-they-re-out-of-the/m-p/75588/highlight/true#M19466 is my call always considered long distance if I call +1-area code or only if that...

Incoming international calls

Hi,message at https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Incoming-calls-on-a-canada-wide-plan/m-p/55100/highlight/true#M5675 looks confusing as it states: @Kalla_A wrote:1) The unlimited Canada-wide call plan option will e...

US Roaming Characterization - Without Add-Ons (Pre-Sales Question)

I am considering switching from my current provider *****s. I have been looking for clarification on a few things. Other chains, related to US roaming, has answered some of my questions. I am looking at setting up with the auto payment option for 9...

Resolved! Call & data simultaneously

Hi. After reading https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/LTE-to-3g-when-calling/ta-p/90691 I assume that 3G coverage is available wherever 4g LTE is. So e.g. if I have a phone without 4G LTE support but only with 3G support it ...

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