Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I opened a ticket and sent PMs to @Mary_M, @Shazia_K, @Saray_O but haven't heard back. Can one of the mods please look into my issue? If you need more info, please let me know. Thanks!
Hi all Has anyone who got their backup/alternate phone number ported instead of the correct number ported get their issue fixed? Got the wrong number ported on Tuesday and need to get it back. Hoping to have a mod take a look at my situation to see i...
@Dave_M @Mary_M @Shazia_K Good morning, hope you can help with my port over from Rogers today please? I'll send over any info you need via private message. Thanks!
Hello, I signed up for Public on Nov 15. I am still unable to recieve calls or text. I had virgin before and when someone calls my number they are still getting the virgin voicemail. I cannot send or receive text messages. Please advise asap if there...
Hi! Payment made - message still says account suspended. Please tell me when I can have my service back up and running? It shows that you received the money and that there is no amount due. Thanks
My plan has changed from $90 90 days (1GB) to $120 90 days (12GB) yesterday, and received SMS confirmed that payment is through. I just checked into the plan detail, and see this: Pick & Pay This plan includes: -- 12GB Data- Expired- Unlimited Inter...
I have service to receive and make phone calls, and to send text messages but for some reason I am unable to receive text messages. I have restarted my phone but that did not work. Any suggestions on what the issue may be or how I correct it.Thank yo...
Hi @Shazia_K. Can you please help me to port my service from Rogers to PM? I sent you private message few days ago. I am not getting incomming call and text. Please help me @Shazia_K. Thank you.
The REAL Reason Wind Wanted to RebrandCCTS released their statistics boys & girlsNow lets all review the results shall we
Hey, I have an issue where none of my friends from Freedom Mobile can call me. I have had this issue with all of them where it went straight to my voicemail when they called but I was able to call them though. I am just wondering if other people are ...
I emailed @Mary_M a week ago about porting number issue, and yet the message is still unread. I understand that PM team is doing their best to handle the situation, but it has been 10 days... I requested to change my phone number on my account 2 days...
Hello! Ported from Chatr and didn't get an error like others have. Payment went through, plan looks like it's active, and I'm able to send/receive calls and SMS, but my data does not work (even after entering APN settings) and my cell service is int...
My chatr SIM card is still working. When I was using Public Mobile SIM and call my number, it directed to voicemail immediately. Please help.
Hi all, I've requested a port to the mods for my Koodo prepaid account (it can't be done through self serve, apparently - tried many times through different browsers on different days). First, my Koodo plan cycles soon. Do I need to pay my bill to be...
Webpage froze during SIM activation so I am unable to get the PM phone number originally selected. I chose another PM number for the moment and submitted port request for the original number. Issue still not fixed yet. Any MOD can help me?
Will the porting stop if I change the sim into a new one? I ported my Fido number to PM but until now it is not ported completely. I've messaged all the moderators a couple of times but I never heard anything from them. I'm thinking of changing the s...
Looks like this is a common problemI have tried restarting my phone with and without the SIM card but no luck. I can make calls and send texts but can't receive either.Also, I cant email directly as the contact information page keeps informing me my ...
Have not received it till today, I need to activate it with promo plan that got expired on Nov 20th, if I don't get it this week, is there any other way to get a new SIM and activate it with the promom plan?
Hi mods, I ported my the number from my Bell prepaid account a few days ago and I still cannot receive calls. I emailed the customer service/support and still hasn't got a reply. It is causing a lot of inconvenience so I decided to change my number, ...
I activated my Public Mobile account and plan on November 17, submitted a request to port my number from Speakout and failed because of missing PIN number. I then submitted a SIM activation ticket back on November 18 with the correct PIN number and I...
@Shazia_K, i need to update my credit card info for my autopay. but when i loggin and tried to change it online, it shows "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not b...
@Shazia_K Hi Shazia, You mentioned to me earlier that there was 2 port in request for my one number with my old provider...and that is the reason that my port cannot be completed. So I called Rogers and spoke to their porting centre and they told me ...
It's been a week, I am not receiving any incoming calls and none of people from PM responding. It's brutal.
My plan says that im paying the 186$ plan even though i set up the plan change for the 120$ plan on my next cycle. November 22 was my new plan cycle and when i woke up to check it, it said my account was suspended and i had to pay the remaining balan...
hi, a friend of mine activated yesterday but she does not have service since the moment she activated. could you please tell me if the activation really went through?
Apologies for bogging down the forum with another request but @Shazia_K and @Mary_M, I've sent you a PM of my info. There is an issue porting my number from Freedom/Wind Mobile. I can't receive calls nor send/recieve text messages. Thank you in advan...
Something happened to my account. This morning and afternoon it worked fine but now I can only receive mms messages
Hi, I misclicked when registering for my 90 day service and did not include the unlimited texting option. I tried emailing customer service to address this over 6 days ago and they have not responded yet. I had to buy a plan add-on for texting since ...
I saw people getting support in the community so might as well give it a shot@Shazia_K @Mary_Mplease help me with my porting issue ive private messaged youabout my account details already. Your help is appreciated!
My number from Wind still hasn't been ported, its been over a week. Can @Shazia_K look into this please? I sent you a message last week with my info. Thanks.
