Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just signed on with public mobile this week, and already have a friend that wants to switch over from freedom. I Went to walmart when switching my two lines from koodo. Can He also go to walmrt to switch and still use the referall or can referals onl...
I've tried contacting the mod team but no response thus far. I am currently locked out of my account and have tried several times to receive a password reset, but it isn't being sent to my email. I'm currently unable to use my phone despite my plan e...
I am on a province-wide plan PLUS I happen to have purchased a 200 minutes long distance bundle Impossible to call 1-800-344-3370 I get the following message: "The number you have dialed is not available in your area at this time" Someone please expl...
Hi my new monthly plan has just started , from my previous month I used 2gb of data when I am on new month stil it shows used 2gb , is it ok ? Because my monthly plan includes 4.5 gb data. So shouldn’t it show 4.5 Instead of 2gb? Any way to refresh m...
Hi , i ported to public mobile yesterday , at that time i chose $20 plan but it doesnt have text messages, even though i thought i would receive messages from others, but its not like that . now i want to change to $25 plan which has calling and me...
I am trying to create a personal hotspot on my iPad. It says I have good signal but when I click on it. A message pops up saying contact service provider
I'm pretty sure the answer is "no", but thought I'd ask in case there's something I'd missed. I'm travelling to Europe and won't be taking my SIM with me. I'll get a local SIM when I get there. I was just wondering if there's any way to deal with i...
I've bought a public mobile sim today and i want to port my number from bell to public mobile, i tried a lot to activate it but i couldnt do it . it always shows " Sorry, we are unable to process your credit card request. Please ensure your credit ca...
I have 50 Minutes plan and add on 400 minutes long distance minutes, if I am using 400 minutes to call oversea, my 50 Minutes plan minutes get reduce at same time?
I am on autopay. I dont have enough $ to renew my current plan. I made a new plan but it wont let me activate it until I have paid my old one....i cant turn off autopay as i dont remember my PIN. Help. @CS_Agent
I am trying to activate a new service. I said the SIM Card # was invalid twice and that the user already exists but the account is not created. Please help Vincent Rouleau
I have been with Public Mobile for some time now and had always payed $20 for my phone plan. The price for my plan has suddenly increased to $30 and I was wondering why? And, who can I speak to about resolving this issue?
Ported to public mobile yesterday. Still no signal. Can’t create account to check status as I’m unable to receive sms. Not sure if I have a faulty sim or something went wrong with the porting process. Any help will be appreciated. Thanks
Hi,I Opted for a 40$ plan.I even opted for auto-payment.So it means only 38$ should be debited from my account instead 42$ is debited.Please help. Thanks,Akhil
I've accepted the offer to move to Koodo, and am looking at porting my number over. Would it be possible to assign a new number to my current Public Mobile after the port and keep that account for one of my kids? Ideally, I'd like to just toss a new ...
Good morning. I am just inthe process of becoming a new PM customer. I am looking to sign up on the $40/4.5GB plan andonce that process is up and running I will port my old number over. I also have 2 friends I'd like to refer to this limited time of...
Hi allI created the account before being a public mobile customer. When I got the public mobile number I was not able to connect the number to the account. How can I do to make the number connected to my account?
I have a new 3G plan with PM and I am unsure if I should leave my mobile network to 3G preferred, or LTE preferred. Both work with my phone, but I don't want any surprise charges for using LTE over 3G.
This is getting ridiculous, have been trying for 2 days now and each time and fail each time at the payment and then it goes back to 50 minute cooldown before I can try again? What is this nonsense? There are about a dozen topics about having credit ...
Ok I had half a gig of data left from my add on yesterday went to text my wife while on a short break and now it says I have none! I am am not purchasing another add on so how can I rectify this?
I got an unlocked T-Mobile Alcatel Linkzone hotspot for use with my public mobile service. It's got the specs to be compatible, and I see the carrier name says Public Mobile, and I get good service bars (3-4) at 4G LTE.I can even an SMS from it, I co...
