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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting not complete

Hi there, I registered 2 phones a week ago (sunday) and their ports weren't successful. I've sent an email and pm'd the mods here with the message still saying "not read". Not sure how long we're supposed to wait for a reply, but i'd say a week is pl...

Switch to 4gb for 120$ has been over a week and no response help

Hello, I ordered my sim card before November 20th and activated my sin and pm before the end of the promotionb but it seems pm signed me on for only 2gb. I read that they were honoring the promo for those who ordered a sim before the 20th. I PM a mod...

Resolved! Waiting for response

Your support request (#0748-3533)Can someone respond please. My account was deactivated and I couldn't change to the 38 4gb plan. Been waiting for a response far to long. Good thing I didn't port my number as I would have been without service for a w...

Resolved! Porting Number Issue from Koodo Prepaid

Edit: This is a post of mine from 3 years ago and I have another issue porting in. I should have created a new post, SORRY! I am copying the reply I made further down below into the original post so it's not ridiculously confusing. Mods, please feel ...

Porting issue - number didn't go through

My number hasn't been ported through and I still haven't heard back anything from PM. It's been over a week. I'd appreciate it very much if a MOD can help me to resolve the issue.

Porting my old #

I got my sim in the mail on the 17th, have been trying to port my old number from wind. Posted on forums, sent them a ticket and even messaged a mod. I'm paying for 2 phone lines right now and have had to go back to my old sim because of this issue...

How to change the phone number back

My kids mistakenly changed my public mobile phone number today and can you please help me to change it back? Many Thanks

Ordered a sim card on November 7th and it's still not here!

Hi! So I ordered a sim card for my brother on Novemeber 7th and I got an email saying it shipped on the 9th. And yet, I still don't have it yet. I've ordered 3 other sim cards, and none have taking this long, so I'm not sure what's going on.I ordered...

Number still not ported, 8+ days since signup

Hi @Shazia_K, @Saray_O: I signed up last Saturday and also put in my port request the same day. You contacted me this past Thursday that my port request was put in.Its been more than 72 hours and my number still hasn't been ported. I appreciate your ...

Port incomplete....Bell Voicemail issue?

Hi, My husband ported my Bell number over on the 19th. There were some initial issues with the account activation. Noticed that the fee was processed on the 21st and decided to try the SIM. The SIM worked (I thought) because I could make calls, and...

Mobile App

It'd be useful if PM have mobile app since all of us are self serving. Will PM have its own self serve app launching soon?

Unsuccessful port. 1week+!!!!

Terrible customer service from Public mobile. I have emailed them a few times. Explaining in great detail what my situation is, the entire process i went through, all the numbers they need and was not contacted. So i work as a litigation lawyer and n...

Disappointed. No Customer Service at all.

To all of those whom are thinking to switch, keep in mind that that it is almost impossible to have a reply from customer service. I have PMed 2 mods 4 days and 2 days ago with an "URGENT!!" subject line and never heard back, so really don't expect t...

10 Days and the Issue still remains. Incomplete Port.

I have transfered services from Wind to Public Mobile for 10 days now and I still have the same problem. I cannot recieve incoming calls. I have a support request (#2694-5408) for this problem already, asked for help from the community a while back (...

Error Activating at Payment Screen Bank sees it

Trying to figure out why daughters new iphone works with my PM sim but cant get past Payment screen to activate her new sim.I am using my visa debit which works fine on my account. Its been since the 19th. Bank can see attempts from their end.

(12gb fall promo) So disappointed! Almost a week with no response!

This is definitely the worst customer service i've experience. Sent a pm to a moderator whose name i wouldn't menton and no reponse up to now. It's like talking to imaginary people and hoping to hear a response. We the customer deserves better than t...

Waited Long Enough

signed signed up on Nov 16 (12 days ago).When I try to port my number in .I get the following message. We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. I can put in any fake number a...

Resolved! Porting away from PM

If I port my phone number away from Public Mobile to another provider, what happens to the remaining 3 months on my recently activated account? Since PM is pre-paid, would I simply get another phone number assigned to my PM account and SIM? Since my ...

I am VERY Unhappy with Public Mobile

They won't port my number. -CheckI contact them on multiple occasions to port my number since Sunday. -CheckI switch phone numbers to just ANY number, and they still won't let me use data. -CheckI'm calling Visa, this is FRAUD

Please bring back $40, 4gb promo for Xmas!! (To cure recent backlogs & issues)

Please kindly bring back the $40, 4gb plan for Xmas, here are some good reasons why:- it's a season of giving and it will make a great gift- this will help clear the current issues backlog. there's have been too many issues recently such as website i...

i actived my sim last night and still can't recieve incoming phone calls

i actived my pm sim last night but still can't recieve any incoming phone calls

Plan scheduled to change and account suspension

Hi guys I previously signed up with public mobile prior to the 4gb/month promotion so i had it set up to change to the new plan on Nov 27th. I also had some credit on my account so it would auto-renew my plan. For some reason my account it says that ...

Resolved! How I know my phone can work with PM?

I have iPhone 6,locked with tell us,can I use with PM?

Have been waiting for 2 weeks to port to PM and still counting...

Two weeks have passed. Waiting for my number to be ported to PM. All suggestions have been done..contacted mod @Shazia_K and got a reply on 15th saying porting has been process, need at least 72 hours. I am getting frustated and regretting my decisio...

Scheduled Plan Change Did Not Occur

I submitted a request to change my rate plan to the fall 2016 promotion plan with 90 days $120 plan with unlimited province wide talk, international text and 12GB of data on the renewal date, but the system glitched and my account is still on the pre...

Postponing a Port

Hello community and Mods in particular.I'm still waiting for the mods to fix a partial port from Chatr that has been in limbo for a week (I've messaged Mary M). I was hoping it would have been fixed before the next Chatr autorenew date, but unfortuna...

Resolved! Is the $40 & 4GB/Month still available?

Thanks

Request for more information from PM

Hi Mods and other PM staff. I appreciate you are very busy and have been for some time. Also, it cannot be a surprise to you how frustrated some folks are getting. However, I wonder if there are some opportunities for better communication here. ...

Refunds. Lol

So, my mom paid for the $15 roaming add on, and it hasn't worked since she arrived in New York last week, I've sent messaged about this to both @Jeremy_M and @Brooke_C only to receive no response, and I'm kinda pissed because I've been a loyal custom...

Unable to port from Koodo- waiting 10+ days

Hello, I'm posting on behalf of my partner as I was the one that recommended he sign up for Public Mobile.We activated his account and requested a port from Koodo over 10 days ago, and there has been no response from Public Mobile- that's 10 days he'...

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