transfered and overcharged

[tinac]

I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61 for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card. 

[tinac]

Thanks! I will message the moderators

[will13am]

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@srlawren wrote:

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@will13am wrote:

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@srlawren wrote:

@will13am I didn't bother when I ported to Koodo in late March, and received no phantom billing issue.  I don't think it's a universal issue applying to anyone that ports out without disabling AutoPay and/or removing credit card info first.

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So it is the luck of the draw. 

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@will13am guessing it's not actually random, but the determining factor is not known to us (and likely not to PM, either)

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So we are in violent agreement, it is all about reverse serendipity. 

[srlawren]

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@will13am wrote:

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@srlawren wrote:

@will13am I didn't bother when I ported to Koodo in late March, and received no phantom billing issue.  I don't think it's a universal issue applying to anyone that ports out without disabling AutoPay and/or removing credit card info first.

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So it is the luck of the draw. 

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@will13am guessing it's not actually random, but the determining factor is not known to us (and likely not to PM, either)

[will13am]

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@srlawren wrote:

@will13am I didn't bother when I ported to Koodo in late March, and received no phantom billing issue.  I don't think it's a universal issue applying to anyone that ports out without disabling AutoPay and/or removing credit card info first.

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So it is the luck of the draw. 

[srlawren]

@will13am I didn't bother when I ported to Koodo in late March, and received no phantom billing issue.  I don't think it's a universal issue applying to anyone that ports out without disabling AutoPay and/or removing credit card info first.

[will13am]

Lol, this is an account bug that keeps charging if the credit card is not removed.  The account should have no phone number or lack of a plan, so why would it charge?  Most post paid accounts need to stay alive for a period of time to cover the final bill.  This is a shortcoming of prepaid that is being taken advantage of by keeping the charges going.  Out of an abundance of caution, I removed my credit card and auto pay before porting out.

[passiveegg]

The only way of resolving your issue is by contacting the moderators and letting them know your problem. They will definitely sort it out. Hope you can resolve it.

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@tinac wrote:

I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card. 

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[NDesai]

You will need to send a private message to the Moderator_Team to get this sorted out. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

[tinac]

I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card.