Data addon

[sandbaynancy]

I knew I would run out of data before my plan was finished so I purchased an addon, 1 GB for $30.00.  I used up my data from my plan but the addon didn’t kick in. Is there something else I should have done? I want the addon I bought to work.

[Mary_M]

Good morning @sandbaynancy,

thanks for posting on our community !

As mentioned by our fellow user MacMe, purchasing an add-on is a 2 step process (link provided with more details).  If you have ensured that the add-on is active, please feel free to send us a private message including your account details. We will gladly look into it for you 🙂

Regards,

Mary

[Dunkman]

For future reference, sometimes it makes more financial sense to renew your plan earlier.  It is cheaper per GB pricing.  However, you will need to contact moderator to renew your plan earlier.  

If you followed MacMe instruction above and still not work, then you will need to contact moderator to fix problem.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

If you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MacMe]

You may have only added money to your account and not actually purchased the add-on.

See step 2 here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...