I have a plan with 3G data, but when I turn data on it says LTE and doesn't work.

[AUserHasNoName]

I just switch to Public Mobile, I put the settings in for my data, its been a week since I switched and now instead of saying 3G it says LTE and no longer gives internet access. I was previously with Virgin Mobile, my phone is an LG G4.

[Dunkman · Accepted solution]

@AUserHasNoName

You may want to contact moderator to see whether they can help.  

Have you tried your SIM card in another phone?  Probably still an issue with the setting on your phone since your data now works, but it is possible that it is Public Mobile service issue.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

[AUserHasNoName]

MMS still not working.

[Dunkman]

@AUserHasNoName

I checked this website for your phone APN setting

https://apn-canada.gishan.net/en/apn/public-mobile/lg-g4

I did notice one difference:

 MMS Proxy: 74.49.0.18

Not sure whether that will make the difference.  

[Anonymous]

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@AUserHasNoName wrote:

Added that, MMS still is not working.

---

RE: APN type, RobertQc included the following in his list:

APN type: default,mms,agps,supl,fota,hipri

If you were able to edit in default,mms...what about these other options?

[AUserHasNoName]

After a factory reset it has not fully resolved the issue, data works for apps and internet browsing but not MMS.

[AUserHasNoName]

Added that, MMS still is not working.

[sheytoon]

@AUserHasNoName, can you edit your APN settings? If not, can you add another one?

Your APN type is wrong. You need to add at least the following:

default,mms

[AUserHasNoName]

It does say that I have 4.5GB Data on my plan, my data worked for a day or two after switching. MMS does not work, some apps do work and others are really slow or don't work. There are no restrictions in my settings turned on. My APN settings do not show everything you listed, I have APN settings as follows:

Name: Public Mobile

APN: sp.mb.com

Proxy: 74.49.0.18

Port: (Blank)

Username: (Blank)

Password: (Blank)

Server: (Blank)

MMSC: http://aliasdirect.net/proxy/mb/mmsc

MMS Proxy: (Blank)

MMS Port: 80

MCC: 302

MNC: 220

Authentication type: (Blank)

APN type: (Blank)

APN protocol: (greyed out and IPv4)

APN roaming protocol: (greyed out and IPv4)

that is all the APN settings available.

[AUserHasNoName]

Everything else works fine, and my data worked fine for the first day or two after switching.

[mimmo]

Before factory reset try network setting reset.  

If you show LTE that should mean I think you are getting data network 

Does the data add-on appear in self serve?  

[Luddite]

@AUserHasNoName Try a factory reset; LG's have been reluctant converts to the PM network. https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G4-not-connected-to-cellular-data/...

[Dunkman]

@AUserHasNoName

Did your data ever work?  Or just recently stopped working?  Is everything else working ie. text and talk in/out?  

[RobertQc]

---

@AUserHasNoName wrote:

I just switch to Public Mobile, I put the settings in for my data, its been a week since I switched and now instead of saying 3G it says LTE and no longer gives internet access. I was previously with Virgin Mobile, my phone is an LG G4.

---

3G is actually 4G / LTE but the speed is throttled so regardless if you have a 3G plan or LTE plan the network icon will be the same unless you go into network settings and select the 3G network operator

Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data every been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g)

Does MMS work? (Not SMS) MMS uses data

Make sure your data plan is active in self serve and shows under "My Data & Add-ons"

The first thing to check is your APN. It is the most common problem regarding data not working.

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.  

APN Tethering Settings: 

Name: Tethered Mobile Internet
APN: isp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 220
Authentication type: Not set
APN type: dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F