Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there,I don't know how I should say about the self-seve portal. I bought one SIM card from PM and wanted to add a 4G plan for $75. However, after starting to use the portal, it became so unstable and keep reseting the plan option for me. Also som...
Please provide an option for incoming text messages roaming (even outside of USA) as many of our security questions or 2 step verification questions (Google, Apple or banking websites) send security alerts or codes via SMS text messages to mobile pho...
Since there has been an increase in the pricing structure how does that affect existing customers? Considering there is no contract I assume Public Mobile can move me over to the new price point anytime they want. Has Public Mobile gone through a pri...
Just leave to teach them a lesson. It is a bare bones company that needed the user to promote which I referred freedom mobile customers to. Brutal bait and switch. We are the ones not interested in top tier robelus plans with a new iPhone every two y...
Hi I have the pre-paid plan (90 days with 12gb data and talking and all that stuff) and it's been working for almost a year now, then all of a sudden my data doesn't work anymore and when I log in to see how much data is left for the 3 months it just...
Hello everyone,Recently purchased unlocked V10 from Amazon (AT&T Unlocked Phone compatible with GSM SIM cards in U.S. and worldwide) and put my PM sim card in when I received it. Immediately I saw it connect to the PM network and could use it. Howeve...
Hi I just signed up and picked a plan, i was charged, and now the website doesn't recognize my email and i am unable to sign in or change my password. Does it take time to set up? Seems like something went wrong.Please help.
Hey, I'm trying to make a payment for my plan but when I try to pay it says my account has enough balance even though my service is not working/payed for. Any help would be appreciated!
Since April I've been paying a service that I never used. I'm a client of freedom mobile , but every single month on the 17th I have been charged with a payment of $48.59 directly from my debit account.
Hello Community,I have a 90 day $120 promo plan and will be travelling to Nova Scotia this weekend for a week. are there any addon options available to me to use my public mobile phone while in Nova Scotia? If not, what would the best options be for...
I receiced a text message by someone that knows my name and refused to give me their name. I was hoping I could get a moderator to help me with this.
Hi,I am trying to purchase the US Roam package in self-serve.When I push the button "Confirm Purchase", I get a message"ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provisioning_-1"in a gray box.Then I check if the purchase has worked,...
I post here because I noticed I was taken off the $120 12GB plan and put onto the $165 plan by a rep who manually reactivated my account one month. I have made the remaining payment of the money I owed as requested and I was told to message them on m...
Sorry if this has already been asked (I looked back the past 3 pages and didn't see anything that stuck out as the question/answer), but as a customer who registered on July 3 (prior to the new Data plans that were introduced), does that mean my plan...
90 day data plan and only getting $2 for 90 days. Shouldn't I be getting $6 off in 90 days? Thanks.
Hi Members,I loved PM and been an customer for almost a year. Disappointment by the price Hike. Now you get 3g for LTE price. Now, We get 3g data for the LTE Cost? My Suggestion: If PM is launching 3g plans for $33+, It will be great deal. 90 Days P...
I wanted to add US calling to my plan. Went to change plan and it said change now or next billing cycle. I wanted to do it now and not wait 2 months. Then it appears to have charged my credit card for a new 3 months even though I had 2 months left on...
Virgin- $40- BYOP- 1 gig, 500 Canada-wide minutes, Weekends and Evenings 5pm-7am, unlimited World-wide TextKoodo- $45- BYOP- 1 gig, 500 Canada-wide minutes, Weekends and Evenings 5pm-8am, unlimited International Text and Picture Messaging. Plus $10 b...
Might be a silly question but will PM work there if I purchase the US roaming? @Shazia_K
Need help from mod plz
I've just bought a cell phone today and a sim card,I've registered with unlimited call on my province, with a credit card, i paid 27$ 10$ for the pick and pay, and 17 $ for the unlimited talk. but when i logged on my account I had no talking plan, ...
Less happy perhaps knowing Trump probably thinks this map is a game: http://nuclearsecrecy.com/nukemap/
**Edit: Problem was resolved upon restarting my device! Now able to use personal hotspot! Hi all, I have an iPhone 7 Plus and have previously used the personal hotpot feature with success, however when I went to check today if I could use it, a messa...
Signed up for Public Mobile on 19 July. Had my card debited $47 (plus taxes) for a data/voice package. Went home, tried data - nothing. Tried voice, got a message saying that no voice was included in my plan. Looked online and I had only been cre...
Checked with AmEx, and there is nothing blocking it on their end, but am unable to add it into the system:Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your ...
Just switch to public mobile last night. Received congratulations texts from PM and finally received activation email this morning. I still can't access my self serve and I have no service. Can't text or call. I have contacted the moderators and wait...
Hey i recently got the plan and I just got a text saying I used 75% of my data. When I checked self serve it's only showing 6gb. Would love some help.
I was JUST looking at the Plans stuff in my Self-Serve, NOT Switching my plan, BUT was curious at looking at the plans Appears that a Glitch is in the Cards Just bringing this to PM's attention
Saw a few of these posts previously so tested it myselfThe network will indeed auto-end your call after 2 hours of talk time (my official timer was 2 hours & 12 minutes) I can't imagine using a call for that long but the issue does exist
I am locked out if my self serve account. I forgot my password and tried to reset it but the link expired before I could use it, now I'm locked out! Help!
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