[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Porting
I paid for my account via credit card as my base plan was due on June 22. Could someone please advise if I can get partial money back if I decide to port out? Thank you
Resolved! Auto Pay - advise needed
My plan has expired again and I again need to manually re-activate it. I have a credit card registered on my PM account page but can't seem to find how to setup auto pay.
moderators
How long does it usually take for a moderator to reply?
It appears I used all my data, now what?
I've never hit my cap before the end of my billing cycle, but it looks like I have this time. I have auto billing in place and my next cycle starts Jul 16th. Rather than wait it out can I pay early and start the top of my 90 days with my data cap rep...
Resolved! help
my plan expired. I changed my plan and paid the amount owing, it says i have a 10$ credit and i owe 0$ but it will not activate the plan, it just tells me my plan has expired. what do i dooo
Resolved! Account errors
Tried setting up my account leaving Fido and transferring existing phone number and setting up auto payat the end it gave me an error something about autopay and visa debit.. so I tried again .. 5 times same error. Then no account was created... coul...
Activated Sim not working on I Phone 6
Hi there sim has been activated and i phone 6 is unlocked. still showing as 'no sim' very frustrating. can anyone advise ?? Thanks
Resolved! Any advantages of keeping your sim in when you travel abroad?
I am travelling to China and Europe, I know my prepaid PM sim won't work there but can I still receive international texts, and can I use it for emergencies? Is there any cost for emergency calling and is there any cost if I keep my sim inside my pho...
Enough funds on my account
There is enough funds on my account yet says my account is suspended. New cycle starts June 24 2019. Why is my phone not working??
Suddenly no data available to use. Only used half of data allowance.
Edited to add: Thanks to everyone who has taken the time to answer my post. Hi all, sorry if I am posting in the wrong place (I'm kind of new to PM?). I joined in when the 3GB bonus port in promotion was happening and after some initial problems wi...
Phone plan
How can you add 2 phone numbers on the same account?
Charged Twice and No Auto Pay Reward
Hello,On April 8, 2019 and April 11, 2019, I was charged $30 twice and did not receive the $2 auto pay reward. Is somebody able to help me remedy this error?It also appears to indicate that there was a system issue under the description.Please see be...
50 dollar promotion plan for 40 not showing up
Hello, my phone number is #########. I tried to get the $40 dollar promotion for the $50 dollar plan and i didn't see a promotion code or a credit. I signed up on June 23rd before the promotion expired. Can you help? Edited by ShawnC Removed phone nu...
MODERATOR : I can not get any calls to my phone anymore. Need to refresh the account ASAP.
Hi, My phone number is 8**-***-***4. I just got the SIM on the 5th of June. Everything was working just fine but now whenever someone calls me they get engaged tone. Please reset or refresh ASAP. Edited by ShawnC removed phone number
Can not make calls or receive call and can not send message or receive message multiple times
Just activated Public SIM card yesterday, it says prepaid SIM card, but my plan is $25 plan. Sometimes when I make a call, announcement says long distance call may apply. Is this prepaid SIM card right for the $25 plan?Sometimes I coundn't make or ...
mobile network
My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?
Auto pay failure
I signed up with Public mobile about a month ago. I also specifically signed up for auto pay. Suddenly today, my phone stopped working; wouldn't send texts, make calls, and my data wasn't working. Called *611 and the automated message said my account...
Resolved! Accidentally bought $20 US bundle add-on instead of $10 Data add-on. Help?
I'd like a refund for the $10 and removal of the extra add-ons since I just needed the $10 US roaming add-on. Can this be done? Alternatively, if it is more feasible, I'd like to transfer to the $20 500mb US roaming add-on. I really have no use for ...
Resolved! Purchased USA Add-on - Didn’t Work
Hello, i purchased the 500mb USA add-on this past Friday and it did not apply to my account. I was unable to use the data. How do I go about getting a refund for this? Thank you
Wifi Calling
Do you offer wifi calling as part of your services?
Won't active or answer my messages
I am going with another provider. I need Service today and have been waiting since Friday for help. How do I get my money back?
HELP!!!
My account has been suspended and I have no phone service! It says it can not process my payments, but there is room on my visa. Nothing is wrong on Visa's end. This is SO FRUSTRATING! I need my account reactiviated!!!!!
Resolved! 5GB promo addon not showing up
So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?
Wifi and data usage.
I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?
The Self-Serve is NOT working correctly
Also, I can't locate the Cell # I picked. How and where do I look for it? It's a New Sim A/C for something else
Resolved! error msg when going to change plan page
I'm getting a "Oh no! It looks like something went wrong error when I go to the change plans and add-ons tab at the top. But if I click the Change Plan button under the Account Status:Active section, I'm taken to the Change My Base Plan page, however...
Account webpage blank
When I sign into my account the web page is blank except header ? Been like this a week. Is everyone’s down or how do I fix ?
Plan
I had the $50 plan. I didn’t sign in to change back to $40 plan but was only charged for $40 plan. Is there any way I can change without having to pay $50 and losing the $40 I just paid?
Resolved! Idea Badge
Hi, I was looking at the badges of some users and I noticed there is a badge called an idea badge. Just wondering on how to get this badge in the first place? Thanks!
Resolved! How can I log out of the community?
How can I log out of the community?
