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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim Not Provisioned Error Message Help

Hi, I have been using the same sim card for a while and suddenly it stopped working the other night. I tried using it in another unlocked phone and it it said "Sim Not Provisioned" I looked up this error code and it said it for new sims or suspende...

Resolved! No Text Message but can use make phone calls

I set up with Public Mobile last night. I entered my old phone ESN online when I was setting with Public Mobile as it asked if I wanted to keep my phone number and it asked for the current provider. I was using an older phone with my current proivi...

Resolved! Android Pie upgrade - any issues with Samsung s9plus?

Has anyone experienced any issues with upgrade? Thanks

Lost SIM card and phone have new ones to activate help me please

Purchased US Roaming Bundle

Purchased the Us Roaming bundle (Talk Text 250 for $20) before leaving Canada earlier today (Sunday) as I needed it to work asap when I entered the US. But when I got here it was inconventiently not working. As per my payment history & visa payment h...

Resolved! Out of Service it seems

When others call me my phone dosen't seem to connect. What might the problem be?

AWFUL HELP RECIEVED

ive had trouble with my plan not giving me all the content i pay for. i have tried contacting moderators 3 times now and all they do to help is say they troubleshooted my account and to restart my phone. after that i turn on my phone and boom back wh...

Resolved! No Data

Have Samsung Core LTE G386W. Just signed up my wife and I and her Moto phone works fine but mine has No data. Was on Telus before so this shouldnt be an issue. Have created an APN that was suggested by others in different threads but to no avial...

Can I refer to a friend after I've registered?

I just registered and realized I didn't give my friend the reward but I've only been registered for a few hours now and I wonder if I can go back and use my friends number

Resolved! Add US talk & text?

I'll be travelling to the US soon and wish to add US talk and text to my plan. How do I do that?

Resolved! 10$ credit..plan change from 35 to 30 plan

Hi I am currently enrolled in 10$ promotion for 6 months in a 35$ plan. I was wondering if I change my current plan to 30$; will I still be able to receive the 10$ credit for the remaining duration of 6 months promo?Changing plan shouldn't affect my...

Got 2 lines in Vancouver but other companies are charging long distance

I purchased 2 new lines from Londondrug in Vancouver to be used in vancouver but Fido has charged me long distance as their system sees this number as whistler number. Please remedy asap. Fido is not waving the charges as they are 100% confidence tha...

Can't receive texts from iPhones

I just switched to Public Mobile the other day. I've noticed that I am unable to receive texts from iPhones. I have a Samsung Galaxy S9. I've had it since August and everything worked fine on my previous provider. I can get texts from other Androids,...

Resolved! $10/month credit for 6 months on $30 plan

Just want to make certain before I switch. --- If I switch from my $10/month plan to the $30 / Month plan.( Special Offer! $30 for 500 MB + 500 MB AutoPay Bonus) would I also get the $10/month credit for 6 months?

Resolved! Data not available

Just bought an 8gb data add on and it hasn't registered on my phone. I have an iphone 4s and have never had a data plan before. Thanks

if you all will not forward me to someone that could help me and nobody will address no service isu

i paid money on the faith that i could make a phone call ...nothing ..nobody helped me at all i loss more than i want to think of right now and nobody would take ownership of this issue i did everything reasonable to activate my phone with nobody ...

Canada wide talk not working

Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan

Can't accept incoming calls cannot do any texting except with public mobile

Hello,I recently (two days ago) setup a new account and ported my number from speakout. It appears to have worked in that I can make outgoing calls and the number shows as my ported number. However, I cannot accept incoming calls and I cannot send ...

PUK code ?

Been all day trying to get a rep . to tell me the PUK code . I might go back to bell..

Resolved! I need help changing my APN number so my data will work.

My husband and I just bought two new phones (new to us) and they work great. Just need the APN address changed for the data to work. He has a LG G4 and I have a LG G3Anyone able to help?!?!

Locked out of my account

Locked out of my account and forgot my security question, no one will get in touch with me

Resolved! Paying for Addons (autopay?)

When I go to the states and want the addon do I jut add the addon and my autopay at the end of the month will pay for the whole thing?or do I have to pay for addons separately at the time of purchase. if this is correct whats the process?thanks

Resolved! How long should a Mobile Number Port take?

I went to switch over from Bell to PM last night.I filled in all of my information in the Online Activation and pressed Activate, and the message 'Please wait while your activation is being processed' pops up on the screen, and has been there for nea...

why are my data add ons not working

can some explain to me why my data addons are not working i just spent 20

Temporarily suspend the account ,paying minimum fee to keep the number

Hi team, I am curently travelling to another country for three months. Is it possible to temporarily suspend this account but keep the number paying a minimum fee?. Thanks for your reply.

Resolved! US Roaming not working

Help! I’m travelling by car and since I crossed the border I get ‘No service’ so it seems my phone can’t connect to the US partner. I tried manually selecting at&t and t-mobile without success. Resetting my settings and the phone didn’t help either. ...

Cannot send or recieve SMS.

Hi there. New here. Signed up four phones for my family last weekend and still having trouble sending and receiving texts. iMessage, calling and data are fine. Any help would be appreciated.

Resolved! Invalid Sim error first line on the Activation form.

trying to activate New Sim. Receiving invalid Sim error. Tried annother browser and clearing cookies. Anything else I should try. Would prefer not to waste $10 on annother SIM card

New to public mobile having issues

I just signed up today, and ported my number over from fido. My data works and calling out works but I cannot receive calls or send \ receive texts.Why is this happening?I have restarted my phone about 8 times now.Any ideas?

Unlimited provincial calling

I recently just added a $25 monthly Prepaid Plan that included unlimited international text add unlimited provincial calling. But now whenever I try to call locally I keep getting told that I am not set up for long-distance and I need a long-distance...

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