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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Alternate Phone number.

Trying to active for a friend of mine a PM account and i get stuck at "Alternate Phone Number"What's does it mean ? The phone number which he port or any random numbers ?And also Authorization Name : ? The owner name or what's the point ?

Cannot receive calls or texts FOR A WEEK NOW

This is really ridiculous!! I have been private messaging on this community forum and posting on the fb page and no one has read my message even!! My phone hasn't been receiving calls or texts for a week now since I activated and I'm still paying for...

password reset

This is not working I have tried many times to reset and nothing.. no email... i need to pay my bill... I have not changed my password so I dont know what is going on... getting a little frustrated.

Resolved! Ported from Koodo - But Phone Number Did Not Transfer?

Hi all,Ported from Koodo last night successfully. Service deactivated on Koodo sim and activated on PM. However, my number showing on my outgoing calls are my Public Mobile number, and not the Koodo number ported over. Additionally, when anyone calls...

Resolved! I'm one of 3 guys in Canada without a cell phone... is this the place to be?

Ok, stop laughing. I'm cheap, what can I say? I've always figured people were insane to pay what they pay for a cell phone. We get screwed here in Canada. We all know it, but somehow I'm the only one that didn't jump on board. Then I see this $4...

Resolved! Mod response time

Hello PM staff.. could we please get an update in regards to the current MOD RESPONSE time for heavens sake so people get an idea as to what to expect.......we all know about the backlog, but 3+ days to wait as well as not saying why is not helping...

Urgent, failed activation and Fido port

Last week Thursday (5 days ago) I tried to activate my new PM SIM online. I got the credit card error message which said to contact PM. I sent an email at that time. No reponse up to now. I then started reading up on these forums at all of the horror...

How are the mods determining the order of response?

I get that there is a huge backlog and I can understand the lack of support due to the lower price. We get what we pay for. But it is really frustrating seeing mods replying to threads that are created after you when you have been waiting for a respo...

Data Stopped Working

Hi, My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data. I have PMed all the mods but have not received a response. Can anyone help? Edit: My data had been working fine up until 2 days ago. I have been using ...

SIM Order not received or shipped since November 2

Hi there, My father ordered a SIM card on November 2nd with email confirmation showing order number 86270. After 13 days, we have yet to receive the SIM in mail. Also, no shipping cofnirmation email was received. Please help with this matter as the 9...

4 days and counting... no incoming calls and text

again posting on the community as its 4th day without incoming services..... I am badly affcted for my business. Can someone please assist from Moderators to fix it ASAP

Referral for Friend Not Received

Hello, I'm having an issue with getting a referral credit for one of my friends. She recently had activation issues and had it resolved by a moderator, and I recieved a text saying that my friend had left and therefore I would not be receiving the cr...

Resolved! Koodo (account with 4 lines) to Public Mobile

Hi there, I have 1 Koodo account number, with 4 lines (numbers). How should I approach this to port all 4 lines? Concerns:1. Since I'm the only account owner, how can those 3 lines have authorization to port the number to public mobile? Will changi...

Port stuck, anyone try credit card chargeback?

Hey Everyone, I understand the self-serve and pre-pay business model that PM uses to keep prices low, and I try to be reasonable as my expectations as a consumer, but I'm considering calling my credit card company to do a chargeback on my 90 day fee...

Issues with referral using ported #

Hi everyone, I recently signed up with PM and have convinced my cousin to port as well. When I first signed up I created a temp # and the very next day I ported my # after making sure everything is working fine. When my cousin wanted to add my ported...

WARNING! KOODO USERS BEWARE OF PUBLIC MOBILE!

Alright. So aside from the $5.75 (SIM card) and the time I've wasted, combined with my contacts not being able to contact me since this morning and having to find an alternative way to deal with them, I cannot advise anyone in their right mind to use...

Telus to PM

Changed over phone from Telus to PM last night...was instant...very happy

No incoming call for 6 days

I submitted 3 service tickets and four private messages for unssuccesful porting, but got no single response so far after more than 6 days. I don't know what to do.

Port successful within 6 day, and thing to know when you send private msg to MODs

It should have done within 4 days when i got my first reply from Mod.Here is a tips when you send msg to mods;1.provide as much as information you can including your PM SIM#, your phone # to port, your account # from previous operator and the name on...

PM Just Canceled my Koodo plan without porting my Number.

I don't care if this is the correct place to post it or not but this his highly HIGHLY **bleep**ing unacceptable.I get an email from Support last night asking for my information reguarding my Koodo account. I give it to them, and I get the following ...

Visa Charged, Email received, No Service+No access to account+Activation Error

I applied for the plan. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw a generic error however I was still charged for the plan. I received the email stating my plan detail and pric...

Changed my plan online, but renewed with old plan

I had the 3GB 111 plan before, but I changed to the new 12GB 120 promotion plan online before Nov 12th, 2016, which is my renewal date. Somehow, when I logged into my account, it shows I am still in the 111 plan instead of 120 plan. I write a message...

# of new activations and success rate

Estimate of # of new activations17908 people - as of Nov.11 Success rate8 success 0 failures100% success rate Doing this to gauge the number of signups during this $40 Promo Will update these numbers when people reply to post with their stats. The f...

Need help with failed port/activation!

Hi there,I've attempted to port from Koodo and activate with PM on Nov 11. I was charged $120 and it seems the activation failed. I can't sign into Self Serve, and when I insert my PM SIM it states that it is invalid. I've already PM'd @Saray_O @Shaz...

Ported from Rogers, no incoming calls on PM

I just transferred my Rogrs number to pm last night (about 15 hours ago). But can't get incoming calls. I can make phone call and receive text msg. LTE works. When I call my number the Rogers phone rings. Any one have an idea how to fix that? Thank y...

Resolved! Rogers Family Plan

I have 3 lines with a share everything plan from Rogers. I want to port my main number to public mobile and leave the other 2 at Rogers. Can I do this.

No service or bars after activation and pay

I activated my SIM last night for the $40 plan, put the SIM in my unlocked phone and it doesn't work. There are no bars, it says "no service". Can anyone explain why this isn't working. This is a bit ridiculous after paying for three months in advanc...

Resolved! How bad is the backlog?

I ported my number over last Thursday and it failed. I messaged the mods on Friday, haven't heard a peep.What's the backlog like right now? Are they responding to any messages?How long have people been waiting to hear back for a fix?

Resolved! Invoicing

Where can I find an official invoice that shows the breakdown of the HST charged on the amount charged to my credit card for the 90 day plan?

Resolved! Urgent - Failed Activation

Hello Mods, ( @Mary_M @Shazia_K ) I have had the same issue below, said successful but got an error, invalid sim after, and CC billed http://productioncommunity.publicmobile.ca/t5/Discussions/Widespread-Activation-Failures-PM-Please-communicate-with-...

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