Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have two-factor authentication set up for my PayPal account. The text messages sent from Paypal with a six digit code for the authentication do not arrive since I have switched to Public Mobile. Has anyone else noticed this issue? The PayPal text me...
I am just trying to understand the badge system. Here is a screenshot of a badge I have not yet earned: What does the number after "Earned by" refer to. I cannot figure it out.. lol
Hi, I have just activeated within the past couple days. So far, I am only able to see the 3G network, although since subscribing I have only been in and around the Pickering area. Using an Iphone 6 and LTE is turned on. Is this nomal, I am not ex...
Good evening Public Mobile,I have recently become a member and have created a new phone number. I have not been able to receive all incoming text messages. I am only able to receive a couple text messages from certain contacts.Please help.
If I have the plan with the global texting and data will I be able to use PM in the USA (1) Be able to use the internet in the USA? (2) Text from USA to Canada? Appreicate any information on this. Thanks. Randi
Does anyone know how long it takes for a SIM card to be sent from PM once you order one? Randi
Since the new $47 price is out, I have decided to renew my account with that current price but it still shows my account expired and that I still owe $3.00. Help please! Really need the phone to work.
If I bring my PM device into USA, and forget to jump into airplane mode. Will I be charged roaming fees? Or is the device shut off from connecting to any local out of Canada towers?
I topped up my account with sufficient funds and changed my plan before the original plan expired. But nothing has worked since the original expiration date (Aug. 5th) - cannot make or receive calls. Whenever I tried making a call, a message stated...
When ever I try to make a phone call, I get a message saying that talk is not included in my plan.I do not have talk included in my plan, however I do have a 400 minute add on.
I had bad reception at home when I was with Telus many years ago, I am hoping the addition of the Bell towers resolved this reception issue. I want to test the signal strength with a 10 plan before committing to a $150 US calling + 6Gb 90 day plan.Bu...
j'ai recue ma nouvelle carte sim et quand j essaie de l activer je reste bloquer a choisir un numero, quand je clique dans l espace pour la zone d'appel la case reste blanche.Alors j apprécierais que vous m aidiez svp
Hi, I wanted to port myFido number over to Public mobile after one day's test, sent the online email support according to the request on Thursday, but got no response yet. Have been carrying two phones... I would need help on this matter. Meanwhile,...
Spoiler Hi - after signing my son up with pm we've had some trouble transferring his mobile #. We filled out the required form in 'contact us' but I haven't heard anything back yet and it's been a few days. Currently he can get data and make outgo...
My impression is that my concern has been ignored. I sent a private message since yesterday to Shazia_K regarding my phone plan which was scheduled to change on my renewal day and that didn't go through. Could I get help with that or do I need to buy...
What's going on. Just switched over to public from virgin. Not to happy s9 far. Please help
ALREADY RESET MY PLAN TWICE TO BE CHANGED ON RENEWAL, I'M ON AUTOPAY AND YOU GUYS HAVE ALL MY INFORMATION AND MY ACCOUNT HAS BEEN SUSPENDED FOR NO REASON. YOU GUYS EVEN TOOK THE MONEY FOR THE NEW PLAN BUT IT'S NOT SET UP IN MY ACCOUNT AND THERE IS N...
Just wondering who in NS uses PM! I'm fairly new to PM and love it so far! I've been telling everyone I know about it, and no one has ever heard of it. (Including me, until a friend told me about it a few months ago)
I have a 337 area code and my wife (also on PM) has the same area code. However, we can not call each other. We have province wide calling and we are definitely within the province. When we try calling, a message says we do not have a long distane a...
Does somebody want to know a few numbers? As the order numbers are subsequent I can say that between my sim card order on July 27 and my sim card order on August 4, meaning within 8 days, PM has shipped out about 1300 sim cards to potential new custo...
I was trying to put a number a my referral during activation. I got an error: "The number entered does not belong to a valid Public Mobile Subscriber." I think the reason is my friend's number was ported a week ago. I have his origial number before n...
I just found this information on the internet while searching for the specifications for the RCARLTP 5044 as follows; Technical characteristics:5.0” FULL SCREEN VIEW, FWVGAModel# RLTP 5044 BlackUNLOCKED GSM QUAD‐BAND PHONEDUAL SIM CARD ‐ SUPPORTS TWO...
Thanks to everyone out there in the community that were so quick and helpful to answering my questions. I really do appreciate this. Randi
Is it possible to have multiple numbers on one account?
Can you let me know the following: 1. Which courrier company delivers the SIM card?2. What happens if you are not home when the delivery comes?3. Can I pick up the delivered item at the courrier's head office?4. If the SIM card is not compatible ...
Can you let me know how large is the voice mail mailbox on the 90 day purchase plan?
(I didn't feel this really belongs in the Public Lab - it's not really an "Idea", more of a "Suggestion" or "Bug Report", lol.) 1) PM allows multiple payment types (Payment Vouchers, Credit Card, VISA Debit Card, AutoPay on Card). But it doesn't all...
By now i do know that PM uses towers of Telus. But I was reading elsewhere that Bell and Telus have an alliance and use the towers interchangeably. Is this true for GTA or for regions outside GTA ? Two scenarios:- I am inside GTA and Telus tower is f...
Hi, I recently ported to PM and would like to inform other people interested in PM that although PM does charge $11.30 for sending out the sim card through courier/priority mail, they do refund the amount almost within 2 days. I sent them an email tw...
Hi, I have recently changed my connection to mobilicity. Before changing i have renewed my Public Mobile account with around 30$. I request you to refund the left out amount as i am not using your service anymore. Let me know if you need any oth...
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