Fix Your Website

[aaaaa]

I manage multiple accounts on Public Mobile. Currently 8 active.

I dread going onto Public Mobile's website.

Every. Single. Time. At least one page takes minutes to load. The log in page might take a few minutes to load. If the log in page loads right away, then another page will not load for a few minutes for sure.

Recently, I ported a few numbers, and it keeps showing this stupid "Your Old Service Provider rejected your transfer request." error. Then I check it, the number was actually successfully ported, and the other carrier cancelled it. So it was all good, and there was no rejection. Happened on multiple accounts. Why would a website show a fake error message.

[chelsealzl]

Yeah sounds like it's an issue that occurs for many people! 😕

[popping]

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@geopublic wrote:

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@will13am wrote:

@aaaaa,  I am sure the back office is working on it.  I sense the resource allocation maybe somewhat limited. 

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lol

[CellGirl]

@geopublic  heehee

[mh1983]

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@jimbobs wrote:

And the worst thing is that the error messages suggest that the user, that is me and you, are at fault when it's a simple time-out or something similar.

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Oh yeah, agreed. Forget about intuitive error message in any web or software interface. AFAIK, they don't exist.

[jimbobs]

And the worst thing is that the error messages suggest that the user, that is me and you, are at fault when it's a simple time-out or something similar.

[geopublic]

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@will13am wrote:

@aaaaa,  I am sure the back office is working on it.  I sense the resource allocation maybe somewhat limited. 

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[will13am]

@aaaaa, totally agree.  I manage a whole bunch of accounts for myself and others as well.  Of course easier said than done.  I am sure the back office is working on it.  I sense the resource allocation maybe somewhat limited. 

[Alex888]

@aaaaa Try clearing your browser cache occasionally, using a PC to login, different browser, check your addons/extentions. I have never once had a problem logging in, even using firefox with many addons and a VPN it logs in quickly with no errors.

[RossN]

@aaaaa  lol I hear ya I guess we put up with the b.s. because of the cheaper rates but yes there really should be no reason for it