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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64528 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69610 Views
  • 180 replies
  • 32 Bravos

Resolved! Can’t make calls

I paid my bill   Rebooted my phone.  Took out my SIM card.  Look on line said it’s pay I have a talk 40 plan.  Still can’t make Phone calls in or out.  Data works

Rose691 by • Great Neighbour / Super Voisin
  • 1402 Views
  • 4 replies
  • 0 Bravos

cant make call using phone honor 9 lite

i have new phone Honor 9 lite from China  it is unlocked.. i insert public mobile sim card,i can see service 5 bars,but i cant make phone call..i place my friends sim card Fido  ,i can not make any phone call...public mobile office in Laval Montreal ...

liban961 by • Good Citizen / Bon Citoyen
  • 2943 Views
  • 9 replies
  • 1 Bravos

Same number as somebody else?

Bit of a strange one, I text my friend the other day and got a reply from somebody entirely different!! Is it possible that other person had the same number as my friend(?) or did my phone mess up with the outgoing message?

CowheadUK by • Good Citizen / Bon Citoyen
  • 1356 Views
  • 4 replies
  • 0 Bravos

Texting and calling

For some reason some calls I get give people the message phone not in service. I can make calls and texts but I'm not receiving them. Help!

JacobL by • Great Neighbour / Super Voisin
  • 1084 Views
  • 5 replies
  • 0 Bravos

Resolved! No more LTE?

Are LTE plans gone for good?  I heard the new iPhone 12 will not support 3G anymore. I was planning to buy it but then I won’t be able to use PublicMobile

tankrd by • Good Citizen / Bon Citoyen
  • 3111 Views
  • 10 replies
  • 0 Bravos

SMS issues - sometimes delayed sending and receiving

Lately, maybe the last week or so, I've had intermittent issues sending and receiving SMS.  Perhaps it's gone on longer and I didn't notice. Most of the texts I send seem to be sent immediately.  Some, maybe 10% ??? seem to take seconds or even a min...

ReillyWood by • Great Citizen / Super Citoyen
  • 2500 Views
  • 9 replies
  • 0 Bravos

Resolved! Rewards

Hi everyone, I’m new to this site. A couple of questions about rewards please! 1. Hoe will I know if my friends have joined up? Is it an automatic process? 2. Why are rewards offered for people asking random, probably inane questions? Answers I under...

CowheadUK by • Good Citizen / Bon Citoyen
  • 2466 Views
  • 11 replies
  • 0 Bravos

cannot update to android 10 on note 9 960U AT&T unlocked

Hi, I was wondering how can I update my note 9 960U which is originally an AT&T unlocked phone to android 10. Everytime i check the software updates, it says its up to date. Does public mobile not provide OTA software updates? I've tried using smart ...

obi by • Great Neighbour / Super Voisin
  • 1120 Views
  • 3 replies
  • 0 Bravos

Sim conversion

Can I transform a sim from a different network to public mobile online? 

Aldain by • Great Neighbour / Super Voisin
  • 1123 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Hi I recently my services have been disconnected. I went in and reactivated my services, and even put additional money into my account to ensure I was not owing any funds. I still do not have any services back on my phone.my phone number is xxxxxxxxx...

CTJH by • Good Citizen / Bon Citoyen
  • 2740 Views
  • 14 replies
  • 0 Bravos

Ringer

My ringer for incoming calls is not working, does anybody know how to fix this?

Karenruta by • Great Neighbour / Super Voisin
  • 573 Views
  • 1 replies
  • 0 Bravos

Resolved! Verifying a few things with my new plan

Hey, I recently signed up with public mobile and I just want to triple check and make sure I'm not messing anything up.  This is the plan I have https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed (it's the $15/month one) So, to my understandi...

thoughtjumble by • Great Neighbour / Super Voisin
  • 1674 Views
  • 6 replies
  • 0 Bravos

Resolved! Tracking info on email is broken

Hi there, I ordered a SIM card the other day, but the tracking info page is broken (i.e. shows HTML comments and JavaScript text, rather than rendering properly), so I have no way to know when it will arrive. Hopefully someone on the web team can fix...

Port Failed. No Service. Need Mod ASAP!

Here is a list of what has happened1. Ported number yesterday.2. Service on my Koodo SIM stopped and got a cancellation email from Koodo3. PM SIM still shows the old number and not my new ported number4. PM SIM shows connected to the PM network but I...

agnivohneb by • Great Neighbour / Super Voisin
  • 1346 Views
  • 5 replies
  • 0 Bravos

Resolved! $10 Referral Not Showing in MyRewards

Hi, I have recently joined Public and have used one of my friend's referral code. But $10 bonus is not showing in my rewards section ? Thanks

mayank646 by • Good Citizen / Bon Citoyen
  • 2236 Views
  • 10 replies
  • 0 Bravos

Resolved! number change

why did my phone number change today?  Without my permission.

scott63 by • New in Town / Nouveau en Ville
  • 983 Views
  • 2 replies
  • 0 Bravos

texts sending from wrong number

I successfully ported my number from PC Mobile a couple of months ago, but every now and then I send a text and it appears to the receiver as coming from a different number than my own ported number. Sometimes they can reply to that number, and somet...

Kepler by • Great Neighbour / Super Voisin
  • 1623 Views
  • 6 replies
  • 0 Bravos

Resolved! Data

I’m in Ontario.Does anyone know if Public has SIM cards for JUST data? I want to get mobile internet for the trailer, but don’t want to pay an arm and a leg for a SIM from the big mobile companies. 

shananahan1 by • Good Citizen / Bon Citoyen
  • 1202 Views
  • 3 replies
  • 0 Bravos

Plan cost has two different values on different Pages

Hello, there seems to be conflicting information as to the cost of my plan as there are different costs on these two tabs:  "My Plan and Add-on  ---> Plan"   and "My Plan and Add-on  ---> Rewards"Could you please clarify?  Thank you.

Gardeazabal by • Great Neighbour / Super Voisin
  • 886 Views
  • 3 replies
  • 0 Bravos

Account disabled

I have an active account.  I was victim to "sim jacking/sim swap fraud" 2 days ago.  The Mods helped me to fix it.  Now when I try to access my account, it says it has been disabled, but I did not do that.  How do I resolve this?  I am so paranoid th...

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Helloi am having difficulty accessing my self serve account. It does not recognize my password even when I change it to a new password.  I can not access my accounts at all.  Need help or someone to talk to in figuring this out. Frustrating!! 

BJ88 by • Great Neighbour / Super Voisin
  • 680 Views
  • 1 replies
  • 0 Bravos
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