[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
phone calls won't go out
For weeks, I have had difficulty making calls -- I get the message that I do not have a long distance plan even though I am only making local calls! What do I do? Is this a +1 issue?
Resolved! self serve still blank, whats the ETA???
Since everyone thinks 611 is the be-all and end all... answer this then...? When I need to change the CC on my account but it won't let me do that through 611, only online through self serve...self serve is down... 611 vouchers? still need access to ...
Resolved! Error 401 Part way through creating account -endless loop
Got to verifying my info screen prior to payment screen and received error 401. I cant access my account as it is not recognized and I cant restart process as SIM is in use. Stuck.
Failed when porting out my number to Shaw
Shaw told me my phone num does not belong to public mobile instead of telus, so first which carrier I should provide to them? Second, it seems I can't login My Account, which is down?Thanks.
Resolved! Receiving error "contact admin" when trying to reset password?
I've misplaced my self-serve login credentials and clicked the "forgot my password" link. Upon entering and confirming my email address, I am receiving an error message along the lines of "forgotpassword/invalid please contact admin". I am now locked...
Resolved! Sim card lost
I have lost my sim card , how can i get the sim card with same number .
Resolved! Unlimited U.S. calling add-on
For the $8 unlimited U.S. calling add on, does this include incoming calls from the US to me in Canada? Or only outgoing calls from me to the U.S.?
Resolved! Self serve is down ?
I can only see the white screen on self serve page, but am I the only one?
Resolved! Second phone discount?
If I get a second phone (and a second plan), will I get the "Refer a Friend" discount?
Resolved! Just activated 4 hours ago. I have some questions.
Screenshot above indicates everything is fine.Screenshot below has me.... Concerned. wifi was off, and usually gives 20 MBPS anyway. So not a mistake I made. 2) The $10 referral bonus, nor the holiday offer of second month free, has shown up in my a...
Resolved! payment for my phone
I have money in my account to pay my bill but my payment did not go through.
Resolved! Sorry, we are unable to verify your card at this time
I am trying to setup an account and I am getting the error "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your card provider...
Data
Activated my account last night and today have no data. LTE keeps flashing in the corner and Public Mobile keeps flashing under Network Selection any ideas why?
Resolved! Got a phishing scam private message on here today.
Got a phishing scam private message on here early this morning about a chance to win an iPhone 12 if I go to some website and fill out the form. I ignored the user but it would be good to be able to flag users to admins to hopefully limit the spread ...
Resolved! Cannot get into my account
I have entered my email and password and I can’t get into my account. I go to change my password and it won’t accept my email. It looks like I’m locked out of my own account.
anyone having "Interactive Brokers" login problem from PC?
I'm using Interactive Brokers (IB) for stock trading. When I access my IB account from my PC it uses my cellphone to confirm my identity (2FA or 2 Factor Authentication). This is apparently done by internet communication (not text messages) between...
Resolved! RE: A/C No.xxxxxxxxx email: xxxxxxxxxx under xxxxxxxxxxx
Hi,I have activated your $35 plan on December 12, 2020. I understand that you have a flash promotion regarding 2nd month free mobile fee for activation during Dec.12 - 14, 2020. Please inform am I elegible for this benefit since I have sent out my em...
Calls but no texting
I just switched to Public Mobile this afternoon. I can receive calls but no texts and, though my texts say sent, they are not being received. I have a Google Pixel 3A xl. I checked the Google Play store and there doesn't seem to be any issues with ...
Resolved! 500 holiday rewards
Hello, complete and utter newbie here I know nothing about phones I had to lend my phone to a friend she used all but 7 of my monthly minutes. I signed up for the free 500 minutes but it is listed as long distance minutes. I have $55 credit on my a...
Resolved! Puk code
need help puk code
Resolved! Need help with brand new set up
Hi,I just got a SIM card sand signed up. When I hit enter on the last step, I got error 404 and can't log in now
Resolved! SIM card stopped working
My sim was working up till a couple of days ago and then it just stopped.. I have no reception anymore. Having checked on self serve the last four digits appear to be different from the sim i have..please help..
Resolved! I’ve been charged twice for my plan
Hello, I’m writing because your company has charged me roughly $16 twice. I was informed initially by the 611 No., that Public Mobile had “made a manual payment” but, when I tried making phone calls immediately after, it would not work. So I logged o...
Resolved! Not received PM refurbished phone
I did not receive the PM refurbished phone Order # [private deleted ...... Luddite] on Nov. 30, 2020 and did not receive a tracking number as specified in your order confirmation. It has been 17 days!
