Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have my serial number saved but I lost my phone and I would like to track it. Are you guys able to send me the last availabile address of the phone?
Contact a moderator by private message and let them know the store number and location where this happened. Use this link…. @CS_Agent I sent someone to a Walmart location to purchase a SIM card to take home and activate on a plan at a later time us...
Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?
I see my friends/family have received a text on August 23rd for this free add on, but I didn't. Does anyone know why? I've had my account for the same amount of time/longer than them. Thanks.
Merged with related thread
Forgot password...when I continue to verify email it's says I'm locked out and to get help contact community, been trying for 3 days...can't receive emails or anything for codes etc
I am wanting to set up a new line and would like to choose the last four digits
HI , I wanted to put a sim card pin lock. But they asked me for the sim card pin that was already in usage. I entered the bad code and it now locked complety my phone and my sim . So now it says : Enter the PUK code. SIM CARD IS PUK-LOCKED. I really ...
Bought a new phone Sunday, added 35$ plan on it.Tuesday bought another one, same, as the first one was stolen. On it I have a $40 plan. Now, I have a working phone with a second number which I want to go back to the first one. And I do not find a way...
Hello, @CS_Agent I am using autopay. My plan was renewed today. Payment can be found in payment history, and credit card was charged too. Why my account status is "Plan Expired"? Thanks for helping!
Hi, My account has been suspended due to insufficient funds, but I'm on auto pay and the card is definitely valid. When I try to reactivate, it says that the card info cannot be verified. How should I proceed? Thanks
I signed up for Public Mobile yesterday after moving to Canada from Europe (my French number and plan has been cancelled). Data works and I can make calls and send messages, but everyone that calls me gets a busy signal. I followed the troubleshootin...
Hey everyone, Just a quick question about the bonus data we're receiving. I've signed up for the 5GB package and I can see that on my self serve....I can clearly see where I've been using my data from my plan on my self serve. Below that 5GB is anoth...
The new $60 plan includes US roaming for data, but there is no mention of how to get voice and text roaming while in the US. Does anyone know?
My plan expired a week ago and I just now paid the amount to have it reinstated. There's still no service on my phone and when I log in it shows plan still expired. My payment has posted as it shows the amount in available credit. Any idea?
Try to reactivate account, cannot click" submit" to make paymentPlease assist to help that.My number is: edited by computergeek541: personal information removed
Why can't I sent text messages to the Netherlands? My plan includes international text messaging.
Mon téléphone ne capte pas les données
I was wondering now that Public Mobile has a new look will the SIM cards and Kiosks get an update since they use the old logo and colour scheme?
How do you know if a message was sent?Do you have to wait for a sent message to appear in the sent or should it appear instantly?
On my last trip to the us I could not use my us roaming because my phone was not set up for it. I received instructions 4days later after contacting the community. How do I avoid the same issue as no instructions are providing with the add. I th...
I may have purchased the same add-on twice. I notice my purchase for us roaming appearing twice on the list of add-ons.How do you get refunded for one?
My plan expire this am at 6am. I put money on it now my balance is well above the amount. When I click on reactive it wants another payment
How to I renew my service? There is no phone number? I really hate this
I am really frustrated about this problem since yesterday.I delayed a few days to make payment. And I bought the voucher yesterday and I tried so many times to make paymentvia internet and phone as well. But it doens't work. It keep saying thatPlease...
$15 plan says 100 minutes canada wide and unlimited incoming calls. Does that mean that minutes are only deducted from 100 minutes for out going calls?
I began to use public Mobile service this month. But today I found I cannot find the service. Anyone help me?
Hi, I want to buy the prepaid 10$ plan, but when I try to activate my sim card, it is not one of the available plan. Also, the plans that are available are only plan with autopay and they do not offer discount for autopay. Is it normal or is Publicmo...
My account was suspended this morning due to payment not being received, I've been on autopay for years now, not sure why it was just now a problem. I logged into my account, removed the old card and tried to add a new one. I get an error with every ...
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