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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Overcharged

I was charged 4 times on acct

Resolved! Multiple lines

Was wondering about family plans or multiple lines any help would be appreciated

Will not accept credit card but has previously

Attempting to make my payment, with credit card as I have done before without issue. When I hit submit, it is telling me is cannot process my payment. Have not changed credit card or any other info, what should I do as my payment is due May 4th!

Resolved! Cant place a call

Good morning. I have since 12:00 am that I am trying to make some phone calls n is impossible. Soonest I dial the numbers ,any number the call is dropping right a way. It doesn't even go threw. I have try to shut n restart, remove sim card n restar...

Just paid and don’t have the data on phone yet

I just paid 45 $ towards data why is it not added on yet ?

Resolved! SIM network unlock pin

Just registered with Public mobile and put the new sim card in, phone restarted and is asking for SIM network unlock pin and the pin number I created on the account is not working. help!

I'm paid in full and I do not have any phone service

Asking how the referral woks.

Just wanna ask I referred my 2 friends last month and I didn’t get any discount for my billings this months? So how the discount for referral work.?

I have attempted activation 6 separate times now to no avail. is the ANYBODY at this company to talk

is there a physical human being out there that works for this place

Data not working

My data is not working and I am unsure of the reason. I am up to date on my payments and I have only used around 2GB of my 16GB limit. Can anyone explain why this is happening? Thanks!

Resolved! New Visa card number

I want to pay auto pay with new credit card number for *** *** ****

Resolved! How to set up preplan

How do i set up prepaid

Resolved! Can't get into my account

Pleassssse help. Beyond frustrated. My auto payment did not go through because unbeknownst to me, my credit card had expired. I can't even remember how many years ago I set up this account but I don't remember my password. Each time I say 'forgot pas...

Porting phone number

I just referred a friend and she went to London drugs and had the set up all done but he says the phone is still not working and the numbers not ported??

I have recharge my account public mobile and my plan is still suspended

my plan is still off

Set up auto pay for phone number

*** *** ****.it was due April 29. I don't have other phone. I'm not at home. My security question must have been written down incorrect from the London Drugs who helped me. Thanks

Resolved! Changing Outgoing Caller ID

I operate a business and Public Mobile is my service provider for the only phone associated with said business. Frequently, I have to call clients back who have left messages on my voicemail inquiring about my services. I've had clients tell me they ...

Set up auto pay for phone number

Account suspended

Paid my full amount with phone cards. Now my account is suspended. Public moblie also took out money for no reason.

Resolved! Forgot my security question

Hi; i forgot my security question and I've been locked out

KUDOS to a number of MODS who patiently helped me with what was a dud phone

In late March, I acquired a refurbished / unlocked phone from an online retailer. Public Mobile SIM card arrived soon after the phone. Just put the card into card slot, input the network parameters and bing bang bong - connection - right? WRONG.Over ...

Resolved! Multiple users from one family

Hello, I have 4 family members and I would like to sign up for 4 individual accounts. 2 of these 4 are minors. Can I be the owner of all 4 accounts and register all 4 accounts under one email? I do not want to sign up for a family plan. Also will I ...

Resolved! how do I start?

I own 4 phones that are unlocked. We are with Virgin Mobile.Are there any savings if you start your account online? or do you get any discount with 4 users? If there are no savings in doing the setup online, I will go into Walmart today, thanks

Resolved! Locked out

Hello I'm locked out of my account I forgot my password and question. I just want to add data

Resolved! Im unable to accept collect calls from jail

I do not know why I am unable to accept calls from telemate because it worked before back in February when I was calling from telemate the phone calls always went through but my brother's phone calls can't go through why is that

Community?

Hi,..So.I was wondering if anyone has actually been given $20 a month for something as simple as asking or answering a question?

*611 number not asking for PIN from Another phone

I just called the self serve Public Mobile number from another phone. It asked to enter my phone number and I did. And it went straight to my account. And i was able to make a payment. It never asked for a PIN. Why is that? Is there a setting to make...

Actvated

I am activated but can not put in my voucher to process payment

Resolved! My account is locked

Hi, I really need your help. I forgot my password in my account, I try to answer my security questions but, I didn't get solutions. And I also have to cancel my plan, because, I'll leave Canada for 3months. And after 3months, can I start my plan?

$50 plan

Question about the $50 plan, when the 8gb of data u get runs out, does data discontinue completely, or do you still data at a slower speed?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Overcharged

Resolved! Multiple lines

Will not accept credit card but has previously

Resolved! Cant place a call

Just paid and don’t have the data on phone yet

Resolved! SIM network unlock pin

I'm paid in full and I do not have any phone service

Asking how the referral woks.

I have attempted activation 6 separate times now to no avail. is the ANYBODY at this company to talk

Data not working

Resolved! New Visa card number

Resolved! How to set up preplan

Resolved! Can't get into my account

Porting phone number

I have recharge my account public mobile and my plan is still suspended

Set up auto pay for phone number

Resolved! Changing Outgoing Caller ID

Set up auto pay for phone number

Account suspended

Resolved! Forgot my security question

KUDOS to a number of MODS who patiently helped me with what was a dud phone

Resolved! Multiple users from one family

Resolved! how do I start?

Resolved! Locked out

Resolved! Im unable to accept collect calls from jail

Community?

*611 number not asking for PIN from Another phone

Actvated

Resolved! My account is locked

$50 plan

Data stop working

No incoming or outgoing calls.

MMS Messaging!

Transfer sim on old phone to eSIM on new phone

oder shipping address is wrong