Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is a recurrent issue for me. When I first signed up for Public Mobile in April, after receiving my SIM when I tried to make a call it says "Public mobile here, sorry, talk is not included in your account..."However it is. I used the online chat ...
Hi! I topped up my plan on the 19th (by using a voucher bought at Shoppers Drugmart).Today it's the 23nd, and I still can't use my phone. This is very frustrating, especially since my next payment is due on Aug 17th, and I won't even be able to get a...
I'm a former pm customer who is coming back thanks to the new $60 plan with US usage. My question is can I get a payment voucher at kiosk when activating to pay for first month? Reason I ask instead of using credit card as currently waiting for a rep...
Its been 3 days since Ive been messaging trying to a solution. Someone please fix my account. It's overpaid yet it doesnt work. I don't even know what to say this point except... Fix my phone!
Today (July 23) would be the beginning of my 3rd month with Public Mobile and, just like last month, a few days before the plan was to renew, I logged in and made a credit card payment to ensure there were funds to cover the plan. I paid the "recomme...
Hi there, My MMS images arent sending through text messages even though it was fine a few days ago. I havent messed with anything and I have the data and the text plan for it.Halp!
Hello How long does it usually take to get a response from a moderator ? I ve been trying multiple times at different times of the day and not having much luck .
Created an account but when we entered the SIM number it says it's invalid. Now when we try to log in the account doesn't exist. I thought maybe I needed to start all over, but now the system says the public mobile SIM# is invalid. Bought a new card ...
I check my phone is not on DND but phone call goes straight to voicemail. I could not login to my account to check, not sure why.
I cannot login to my account, it just doesn't spin but i could login to Community. Is PM doing maintenance?
During activation : Filled out form and got an error at the last step. Not recognizing account if I try to log in. Will not let me redo with same SIM. Please help!
Hello I recently changed to the $40/ 5g plan from $30/ 1g..I have autopay but I am not recieving the bonus 500mb. How can I get what was promised for this plan? Thank you. My Data & Add-Ons Data & Add-OnsAmount Used5GB at 3G Speed0 / 5120 MBAutoPa...
Hi, I just purchase an international add on for $15 now realising it does not work for the country I need it for. Can I get a refund?
I have had a new credit card issued. I have to change the info on my account. Do I just remove auto pay and reset up with a auto pay and credit card?
Starting a few hours ago, I cannot send or receive voice messages. SMS works fine. Incoming calls go to voicemail, and I can retrieve them via a landline. My wife's phone (PM) is doing the same. So is my daughter-in-law (with Telus) and my son. Is t...
I am trying to sign my husband up for public mobile. i filled out all the forms but when it asked for phone number ( and I waited a long time) I hit the back button and lost everything. Now I am trying to fill everything out again and it says the ema...
I need my account number pls
hi～My account was suspended because on the day of payment I forgot to fill it up, but when I filled it the next day, the website also withheld money and showed activity, but I still couldn't use my plan.
My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is
Auto pay was taken from my account on July 12 2019 now neither my daughter not I have any service what is going on?
After 4 times trying to make a self serve, I kept getting "ops, don't panic. Log in and log out again or ..." And "generic error" And now it says my SIM# is invalid. I don't know what to do.
How long dose it take to get a response just wanting to port my wife’s number in from Koodo repaid thanks
hello i lost my sim card how can i get another one.my account is not opening.and i payed 3 month bill advance.i need help
Je suis allée comme à l'habitude renouveler mon forfait en achetant un bon de commande à l'épicerie. Mon NIP sur le bon de commande de fonctionne pas. Dutout.
i over paid on my visa by 30.00 how can i get a refund
I signed up with public mobile a month before moving to Europe, expecting to be able to change my account to the cheapest possible plan for the purpose of retaining my phone number in Canada to use when I return. I didn't create an online account bef...
This is the third number I’ve ported from Koodo. No issue with the first 2, but this one doesn’t work. I activated the SIM, got a temporary number. Then did the change number request and got a message saying the port was successful (same way I did f...
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