[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Warning: Long Distance Charges May Apply
When dialing out to areas that may or may not be considered long distance I am getting a notice that "Please wait while I connect your call, long distance charges may apply". I assume this is like the old TELUS warning when I use to have a landline. ...
Resolved! Can i switch 2 phone numbers in the 2 different plans
Hi All the community members, I have a question about the plans. I have 2 lines in PM. One is $15 another one is $40, can I switch the 2 phones number into different plans. or I need to move one of my numbers to a different provider. and come back ag...
Resolved! Got Wrong Province making Phone Number Change...need 30 day exemption on Change
So 85 Yr old Mom just moved to Nova Scotia from Ontario, went to change her PM phone number from Self serve, selected calling group , Chose Halifax, all went well and easy, got a new number... until I called my sister from the New number and apparent...
Resolved! refer a friend
Not sure what changed, but noticed that I have 2 referals but it is only 1$ reward. Before it was 2$.Any idea?
Resolved! I just signed up last night and was wondering if I could get the free month promo
I am wondering if I qualify for the free month promo.
Resolved! Overcharged
Hi there, I paid for services last night and Public Mobile told me it didn’t go through. I tried again this morning and then saw I was double charged. The chat bot told me to come here and post and ask about having the amount in my balance refunded, ...
Resolved! Data plan for tablet?
Does Public Mobile offer data add-ons for tablets?
Public mobile sim card
SIM card is not working in my iPhone phone is locked vicki
Resolved! no service no wifi?
I am aware there is no Add on for service in Mexico but I am wondering if I will still be able to use the hotel wifi when I am out of service area?
Resolved! REFER A FRIEND GLITCH!!!!!
My refer a friend count keeps adjusting, it reduces 2 each time I visit then adds again on another day back and fort and I'm losing more count each week. I used to receive notifications with my friend referrals pretty accurately but now everything is...
Resolved! I forgot my password and the security question.
Hello community, I forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please
Resolved! Forum to post ideas?
Where is the best forum to post ideas?
Resolved! General error when changing sim card
I get a Generic Error when I try to change my sim card number.It's a public mobile sim card.I've tried multiple times.
Resolved! promo for 500 minutes free international calling and 2 free gb of data
do they automatically stop come the 31 of dec or do i have to cancel them on the 31st
Resolved! Website not taking payment
I've been trying to pay my bill, but the website keeps rejecting my new credit card information. The information I entered has been quadruple checked, everything is good on my side. My bank confirmed the issue appears to be on Public Mobile's side....
Sim Activation Failed
I've seen a similar message posted - not sure how to fix from the responses given. Attempted to activate a new phone with a new sim and a new phone number. The activation failed and was directed to log in. However an account was also not created....
Resolved! Activate new sim with old number
How do i activate my new sim with old number
Resolved! Service issues
I live in white rock, BC.Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US. How can I fix it? Ive been using PM for 2 months now, and didn...
Resolved! Having a hard time canceling
I am trying to access my self serve in order to cancel my plan. When I input my information it says my password is wrong, I go to change my password and input my email address twice, it says " sorry we're unable to verify your email address" can anyo...
Resolved! over charged
I have a charge on my visa that isn't related to my account
Resolved! Paid for my plan but it wont renew
Just paid for my plan and it took my money and my phone still doesnt work. So i decided to change plans to the exact same plan and still doesnt work and it took my money twice.
Resolved! Canceling my add-on
Hello there, I want to cancel my add-on, but could not find a way to do so in my account, please advise.
Resolved! Black Friday Promotion Savings not applied
Wondering when or how Black Friday promotion savings is applied?Supposed to get $5 off for 6 months on $35 plan.Please advise. Jamie Hansen
