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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Vouchers already reeemed

ok so i bought a new sim card and 2 twenty dollar vouvhers and when i tried to creat the account and activate the new sim card my kids started fighting and it timed out. so when i tried to do it again i got a notice to wait for 15 minutes bacause it ...

moto e5 play

Is moto e5 play compatible with PM? I can't find it on the list but I heard it might work.

Resolved! Referral Bonus instant?

Hello, Just switched over to PM. Used a friends referral code, saw the checkmark when activating my sim. Should I be seeing the $10 in my account right away? I only see the $2 for setting up autopay. Thanks

New Installation Sim Card not Detected

Receiving a message "your current sim card requires one or more Mobile Equipment Personalization codes before the Mobile Network will be available.? Under Unlock Network, both Network Subset and Service Provider is Unlocked.The Sim card has been used...

Resolved! Do Not join Public Mobile!

A month ago, I decided to join Public Mobile because of its cheaper price. But what I got instead is HORRIBLE service. During calls, my phone call would either drop, or the person would no longer hear me talk. It became so frustrating when I would ha...

Resolved! Travelling to USA from Canada

Hello, I'm a little confused on what add-on to purchase. I'm travelling to the states from Canada so I'm assumming that I purchase US roaming? If that's what I purchase does my plan work in the states to make calls to other US numbers because I was r...

Resolved! Re: [Help Needed] Let us know about your experience on the Community!

When I ported my phone, I wasn't asked to set up the voice mail because I had it already set up with the previous provider.

Resolved! Lost sim card...

Hey I lost my phone (with the sim card in it). Getting a new phone. I ordered a new sim card but want to keep the same number. What do I do?

Resolved! Registration failed

It let me finished everything and even pick my number, and plan. I put in my credit card info and it had an error after that, my credit card was charged but I cannot log in with the account information i created. What do I do?

Wawa Ontario local call

I am in northern Ontario small town Wawa, is that the cellphone service works well here. If it works well in here, can I get local number?

Plan is not changed

Hloi changed plan from my second no. 778xxxxxx from $15 to $25 and they also deduct money from my account but still plan not changed there

Resolved! Left Public-want to come back.

I (stupidly) left public for another provider on Jan 31st and need to come back to public. My number has been "ported out" from other provider and I still have my public SIM card. What do I need to do now?

iPhone se won’t allow turn on apps for cellular

My DD's iPhone SE just started acting funny. She turned off cellular for a bunch of her apps a couple weeks ago to conserve data and no when she tries to turn them on the toggle will "look" like it's turned on but when you try to use app wth cellular...

Porting number

I am having trouble porting my number from 711. Any suggestions?Thanks

i h

if i got a pm from a mod that told me my plan has been modified, how do i accept or initiate or confirm this rate/services adjustment?

3-way calls

I recently tried to make a 3-way call but every time I tried to add the third person, the second person was dropped. I successfully made 3-way calls on my Samsung with my previous provider.

Resolved! ad on wait time

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

Resolved! Can not send SMS

Hello all,Anyone struggling to make a phone call and/or send an SMS/MMS last night (around 8pm PST)?I can make a phone call today, but it is unstable. SMS/MMS is not working yet.I restarted my phone many times and nothing changed.Thanks.

Resolved! Block porting out of my number for security reasons

To help prevent highjacking of cell numbers, the big three offer a port protect where your number cannot be ported out without first talking to you. This helps protect you from someone stealing your cell number and using it to try and gain access to ...

I’m tying to make my payment it’s not working

edited by computergeek541: picture removed from message

Trying to setup new account- stuck on the screen to port a number from Bell

Want to bring my old number from Bell with me.The setup screen asks for 1 of the following:Old account #Old device s/nold account number PINAlternate phone numberetc.Each time I try it tells me my service provider has denied my request and I cannot p...

Log in

So when trying to log in l get the message saying my password is incorrect which is crap. Now I'm left waiting for PM to send me the email to reset the password - how long is this going to take? Has PM been hacked and passwords changed? Why doesn't P...

E-mail address and User ID not recognized

Hello,I began activation yesterday but was interrupted. When I attempted to sign in this morning my user id or e-mail address was not recognized. I tried to set up again but my phone number is already registered. I'm at a loss - I have no other ph...

we cannot complete your call

Hello community,I have been hearing the following message while tryin an outgoing call:"Sorry, we cannot complete your call. You don't have an active long distance call , and this call is not covered by your plan. Get an add-on by dialing *611" I als...

Resolved! Data usage

Hi everyone,I didn't get the 1 GB of data this month, My bill cycle starts on the 21 of each month. I checked my Snapchat once and after that couldn't access my data. When I check the overview page I don't see any data left. This happened to me last ...

Auto pay

I have auto pay and it's comes out today! But my phone it disconnected!!!! Help!!!!

Resolved! Voice mail

Bonjour, i just transfert from kooko to public mobile and i don't have my voice mail anymore.

Resolved! earning rewards

could someone tell me the best/quickest/easiest way to earn rewards? im new herethanks, in advance

my 1G data add on is missing

Hi, anyone notice their free holiday 1G data add on is missing, how can I get it back? thanks

Resolved! Going to states for 20 days

Going to us for 20 days. Leaving in 4 days. Should I change my plan to 50$ for month or should I do add on If I do add it's 10 days can I get another add on 10 days while I'm there ?

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