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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data add-on not working

I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I ...

internet not working

hi I just had the new number and plan todayI buy it at wow mobile, and they already activated my SIM cardMy phone is iPhone 8 +, and I cannot use ant data today (both in Calgary and Edmonton)It just shows the signal and 3G.I already checked the ANP, ...

not registered on network

It's been over 24 hours since having the public SIM card inserted by Walmart and paying for the plan. It keeps saying not registered on network. I've tried going into connections under mobile networks network mode, WCDMA/GSM auto conect, then network...

Incoming Calls Forwarded to Voicemail

Activated a new plan today.Able to call out and receive text msgBut all incoming calls is automatically forwarded to voicemail. Phone didn't ring.Could anyone please help?Thanks

Resolved! $10 plan unlimited incoming texts being charged

Just registered for the $10/month plan. It's supposed to include unlimited incoming texts but it is counted towards my outgoing. I verified this online when I signed into my account under usage. Help please?

Resolved! Porting over from Voip

I activated sim today. The rep was unable to port over my VOIP number to public mobile. I am given the mobile number. Who can help with porting over my current number to Public Mobile?

Resolved! 30 days free?

I signed up today (March 31) to get the special of a free SIM card and 30 days free phone plan.. I did have to pay for the month up front ($25) but was told that would be a credit in my account. When does that reimbursement show up (right away there...

Resolved! Frustrated - SIM will arrive too late for referral promo

Seeing that the current refer-a-friend promo for $25 credit each ends today, my mother decided to take the plunge to sign up for Public Mobile tonight. HOWEVER - there seems to be no way to activate service without having a SIM card in hand. And appa...

Hey

How do I setup my voicemail?

Resolved! I'm back!!!!

Yo peeps, it's been a while since I ported over to Koodo - but guess who's back!!! I moved my parents over to the $15 plans and so now you have to deal with me back on the boards. Actually, this makes me think. This account is tied to my old phone n...

Resolved! Community account email question

HI.. I have a question regarding Communcity account and email address... According to Public Mobile:>>Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 1) I joined this community...

Resolved! Monthly minutes

If you do not use up your 50 or 100 minute allowance per month, does the balance roll over into the next month? Or do you lose the remaining balance?

Resolved! Voice mail access number

I don't want to use up my monthly minutes every time I access my voice mail messages. Is there an number I can call into to access my voice mail using my landline phone? There was a way to do this when I was with Mobilicity.

Auto pay did not go through, unable to pay manually, account suspended

I have been a Public Mobile customer since January 2019 and always have had auto pay activated with no issues until now. Today I received a text notification that my payment was not received and my account was now suspended. I have double checked and...

Public Mobile Jobs In The Grater Montreal Area

I just happened to come across jobs listing for Public Mobile! Here are the links in case you are interested Full Time & Part Time Sales Representative (Public Mobile) | Place Vertu, St-Laurent, QC - ROL03873-19Full Time & Part Time Sales Representat...

Payment not processed

I tried to recharg my account. Money was deducted and approved by my bank three times. However i kept getting sms that it was declined by bank. What can i do? i called my bank and they said everything was ok and approved on there side.

$15 plan for 100 minutes

How much per minute extra if i go over the 100 minutes bracket?

Resolved! Overbilled for usage minutes

I signed up to the $15/mth plan 7 days ago which allows 100 min/mth of usage. To my dismay the summary is already showing 34 min used with 66 min remaining. There is no way that I could have used that many minutes already. When I looked at the det...

Resolved! Voicemail with textnow when in Mexico?

A question not for me..I will not travel to Mexico.. but another customer. Is it possible to check our public mobile voicemail when we are in Mexico with the application Textnow? Or is it another solution to check our voicemail when we are outside of...

Resolved! Invalid sim?

I purchased a sim card from walmart this afternoon and now when I try to set up my new account it comes up as an invalid sim? Why is this? Unfortunately the wireless dept is closed so I can't ask them.Thanks

Cant login (used forgot password links twice, still says invalid password)

Please help.

Porting a home phone line is missing the account number field

Hello! I am trying to port over my in-law's home phone line to the PM line I created for it. The required fields I need to fill in are different for a home phone and the account number field is missing. I've filled in all the fields I can and am expe...

Personal Hotspot on iPad+Cellular

Has anyone been able to set up a personal hotspot on their iPad + Cellular?If so what are your Network and APN settings etc. There are lots of discussions on how to try to do it but none of them work. Some have suggested there are two APN's, sp.mb.c...

new account

i finished entereing all the info and made the required payment for my new account only to receive an error message saying activation failed and to try again. Now I cant log into my account to restart. I cant use my sim card number bec ause it has al...

PUK code

Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for b...

Resolved! Switching to Public

Hello, I have Bell plan now and I am thinking of switching to Public. I bought the SIM card alrady. Since I have to do this by myself, when I tranfer the number, is that the time when Bell will be notified. I'm not very good at these things so you...

Forgot Password and Security Question- Locke out of Account

Hi there, My dad forgot his password and security question. He still has access to his account. He lost his phone during a car accident and would like to change his sim card number. Can someone help retain his old account information. Best wishes, ...

Resolved! Porting in from TELUS landline partially working

Hello, I ported in a TELUS landline to my PM account last night. Surprisingly the ported number started working right away (I assumed that it would take a several days). I can call and txt out without issue, and the new number shows up on the other e...

Resolved! Wondering about the $10 off Rewards for the First 6 months

Hi All!So I signed up for an online deal. The deal was $10 off the first 6 months if you signed up for a plan of $30/mo. or more. I signed up for a $40 plan. I received the first bill, which was fine, because I had a $25 credit and some other credits...

WOW mobile charged for SIM CARD even though it is free this weekend.

Yesterday (March 30th) I bought Public mobile sim card and took 30 days plan of $25 with autopay. They charged me $10 plus tax for the sim card. I was not aware of weekend Promo when I activated at WOW mobile store in Bramalea city center. Sim card w...

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