Phone not working

[Debby62066]

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

[Psygineer]

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@Debby62066 wrote:

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

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Mine has been doing this all evening too. I have to reboot the phone, I get service for a couple of minutes max, then I have to reboot again. Tried the SIM in another phone. Same deal. I think Bellus is having issues.

[ChuckYeah]

How to do the lost phone trick:

Wait 5 minutes.

Then reboot the phone.

[ShawnC13]

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@Debby62066 wrote:

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

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Are you also DebbieFournier?  Same dates for phone not working same symptoms.  I understand that it is very concerning when I phone but keeping the issues to one thread will help.  If this isn't you I do apologize.  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Autopay/m-p/398797

[ChuckYeah]

My first thought if you were on a limited plan would be to check your available minutes is self serve, but @will13am has a great idea if you think there is no possibility that this is the case. 

[will13am]

@Debby62066, is your account showing as active in the self serve?  If so, maybe you can try doing the lost phone, found phone toggle to see if that fixes the issue.

[Debby62066]

It is a new activation as of June and a payment was made in June AND July 12

[ChuckYeah]

There are many possibilities. Is it a new activation? Are you on a $10 or 15 plan? Is today or yesterday your renewal date?

[MandyJ]

Are you on a plan with limited minutes? Perhaps you've used them all up already?