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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Adding Rewards

I lost my rewards when I updated my new credit card because my older one was expired and my account got tempararly suspended. Is there any way that I could get rewards added to my current account?.Thanks in advance.

Resolved! When does my 1 free G expires??

I am wondering when my 1 free G of data expires?

Resolved! finding the spot where I can see my out going phone call minuets usage

Hello .. last week I found a spot in my account that showed me my overall call out minuets that I had used up, but now I can't find that spot. Can someone please refresh my memory where that is located in my account. thanks, Dale .. PLEASE NOTE: mes...

Does the iPhone 11 work on PM?

Hey! Just wondering if anyone has tried the iPhone 11 on PM? Thinking of upgrading. I saw that it was causing someone problems and just wondering if anyone has it and how it's working on PM. Thanks in advance!!

Holiday Giveaway: No African Country Listed

Hello Public Mobile, I am a loyal customer but I find it strange that no African country is on the list of countries we can call. I am from Nigeria and I am sure there are many Africans that use your network that would like to call loved ones especia...

Resolved! Free 1g data doesn't work

Just logged in to my account and added the holiday bonus free 1 gb data and free international minutes. Both are now showing in my addons however the free data is not working on my phone. Data is enabled on my phone. Ihave tried diabling and re enabl...

Resolved! Disconnecting mid month - rebate??

My monthly pay cycle ends on Dec 21st at which time I pay the automatic monthly fee for the next month. I need to discontinue with Public Mobile on Dec 27th. Will Public Mobile issue a prorated refund for the rest of the month I paid for but won't us...

Just got back from the US, roaming addon that I purchased didn't work

Hey guys hopefully you can help with an issue I'm having. I switched over to Public mobile last month and service here in Canada has been fine but I travelled to the US last week and I purchased the US Talk/Text/Data bundle the day of my trip but whe...

data usage/ internet disconnected

As early today, I had left mor than 1.9G data in my plan, and I didn't use much since I have WIFI connected. Then 1 hour ago, it said i'm running out of data , forced to be disconnected. I checked my account with WIFI, it shown most of data had been ...

Customer

Why do phone companies treat their existing customers not as well as the customers they are trying to get should we chance carriers every 2 months ?

downgrade plan keep credit

ive opened a 35 plan on dec 1 and see on my account a credit of 35 (free month).would i keep the whole credit and apply it for the next (2) months IF i downgrade the plan to 15 before jan 1?

Resolved! account disabled

My account was suspended after adding the holiday bonuses. My autopay went through and everything was fine but now it's suspended. I also have $20 in available funds and it's showing $0 owing. Please help.

Resolved! Do I get friend referral reward if my friend suspends or lowers her plan

My friend is travelling for 2 months. I help pay for her plan and I get the $1 friend referral from her. If she suspends her plan for 2 months and then activates it again, would I still get my friend referral reward when she comes back? If she red...

Resolved! Own/using the sim but didn't register with email

My friend recently divorced with her husband, her ex-husband taking care of those things before. She want to know what she can to do cancle the sim ?She own the sim card and credit card is using for auto pay , but don't want to cancle her sim card. b...

Cancel Sim Card order

HelloHad trouble with my billing address when purchasing a sim card online and was charged twice.How do I cancel one of the transactions?Is there a number we can call someone?

My account was deactivated. Why?

I have been using my phone without any issues for the past few months, after I switched to Public Mobile almost six months ago. I had setup autopay on my account. However, this day, my account was suddenly deactivated, even though I had already made ...

plan change prices in reward problem

i did addon free 1gb and 400mins LD call today , and after check back my reward it show my plan $180, my owned plan was $75 for 90 days. don't know what's problem

Notifications

How do I get notified about promotions? I got the Christmas one by text but heard nothing about Black Friday data promo.

Trying to redeem free gifts

Cant seem to find a link?

Overwhelming Spam?

How do I stop scammers from calling my phone? They generally use numbers from another area, or a number very similar to that of my own. Is there any way to prevent this and how do I go about it?

Resolved! how to get credit for referring someone

Can I get credit for someone that signed up but didn't enter my referal code?

Amazon gift cards

How do I win amazon gift cards

Hello can some one help please

I am going to leave Canada tomorrow for 6 weeks, I would like to stop my services and reactivate when I will be back want could I do ?

issue about my plan

Hello, My plan include 250 MB data at 3G speed.Why I can't find the 250MB data in 'My Data & Add-Ons' ? Thank you,Yin Huizhi

Mystery data usage on more the merrier data add on

Just checked my account and the new data add on has used 37mb while I'm sitting at home on WiFi. My data counter shows only 63kb that was used in the last 28 days on my other data add on. That usage matches. The longer I wait for a moderator the more...

Password reset email trouble

Does anyone know why I may not be receiving the password reset link? I've tried several times via the self-serve (and I have checked my spam and other email folders!). Thanks!

Resolved! Paying for multiple months

I don't work several times through out the year (seasonally employed). Can I prepay for multiple months without issue?

How do you redeem free gifts?

U.S. Roaming quit a day early.

Very frustrating on how to get help with this. My U.S. roaming talk/text & data plan stopped working after 9 days not 10 SO I logged in to add another 10 days talk/text Roaming this morning and it is still not working.Who or where can help me with th...

free holiday giveaway which is offered right now

Hi, currently there is 1G free holiday Giveaway data and 400 min intl long distance is one time offer or every month until I cancel the plan ?Also 400 min intl long distance is include which country, does it include call from CA to US? or to India? o...

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