Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Guys,Have a Visa on file for autopay and would like to change it to a MasterCard, but when I enter all the correct info (verified by a call to M/C) I get "Unable to Process Transaction Sorry, your credit card transaction was denied by your card is...
Please help with porting phone number over to pm
Ported a number from Telus on Thursday. Account activation seemed to go through ok, I can access my account through selfserve.publicmobile.ca and all the info in there appears correct, including the ported number. However , I cannot get my phone to ...
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network. Can someone help me troubleshoot this? Thanks.
I have a sim card that was activated by the store manager (with an activation code by text and everything), but I never got an email with the account details! I don't know what my phone number is, and I can't register my sim (it just keeps saying it'...
Afternoon! I got a text on June 17 letting me know that my payment is due on June 20. I logged into my Public Mobile account and it states my next payment is in July. I'm not too sure what happened and as a result I have ran out of data for the next ...
Hi, my wife and daughter who both recently made the switch to public mobile has gone on a vacation for 2 months. I was wondering if i could downgrade their plan to the basic $10 till they come back.Currently both are paying $25 for the 500mb+500mb.Or...
I know this has been asked mutilple times, sorry for being redundant! I might be in a position to use all my data before the end my current 30 day cycle. What are my options to early renew? Can I do it myself by making an early payment and that woul...
Last night after my mobile phone number was successfully completely transferred, my credit card received a PM charge.But I don't know why.
How do I retrieve deleted text message?
Can someone help
I activated my phone about 18 hours ago and I ported my old number and I can only call out. I can’t receive calls or send and receive text messages. I checked my APN settings and there right. I need help!
This phone isn't listed in the compatibility checker - can anyone confirm that it works / doesn't work with PM's network? I'm aware of the GPS issues it suffers.
I noticed since last week that the Short Codes like TTC, 898882 aren't working. Can a PM Moderator Team look into the matter to have the Short Codes Restored to Working Order please?
I recently transferred my mother's phone instead of my own by accident and wanted to retransfer my own phone number to fix the problem. Whenever I go back to the transfer page and enter my number, a "sorry, there was a problem, log off and log in bac...
Hi, did anyone experience the difference between 3G and 4G LTE speeds when browsing the internet, watching videos, and downloading files? I know both their technical specs but am just curious about the actual user experience in regards to their speed...
Our phone number is in area code 236 we are trying to call numbers in area codes 778 and 604 and our phone won't let us because we don't have a long distance plan. It is not long distance. All 3 area codes are used in the same city! We have trie...
Hi I have 25$ plan with referral and and autopay I am paying 21$ per month , now I wanted to switch to different plan , the one has 500gb internet ,25$ plan , but when I try to switch , it shows I am going to pay 25$ instead of 21$ , is it true ? I a...
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.
Hi, If I have two accounts, can I switch the numbers between them?
Hello, I am planing on activeing a second line how do I add it to my existing Self-Serve account?
Curious how long does it takes for moderators to respond to messages?Here is some back story.I thought I would give PM a try so I switched my cell number from Telus to PM and it ported over as soon as the SIM card was installed (yahoo).So now I convi...
I was surprised to find out my May reward was higher than the normal amount for my awarded badge. But I just noticed that my May reward amount on my overview page has changed back to normal amount for my award badge. My renewal date is 4 hours away....
Hello, I'm trying to login to my account online, but am receiving the error message: Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. How can I re-activate my login? Thanks so much in...
Hello guys,I am in Pennsylvania right now. Regards my plan, I don't have roaming in US.My story is- I got an incoming text around noon time. Then I tried to respond, an auto replied 'plan doesn't cover the text service'.But around 5 pm, I got another...
just activated a $35 dollar plan recently that should have 1 GB of data. the data has not worked since I activated. my phone number is xxx-xxx-xxxx, please advise why my data is not working. Checked my self serve account and it says I have not used a...
Hello, I hope this is a simple question, I have a regular, or larger size SIM card and I need a smaller one to fit into a new phone. Do I just purchase a nano SIM card from public mobile and then what? I clicked on the link and I feel it said I have...
Does Public online has a good data usage tracker? I logon .. from usage history.. i see it shows both voice and data together.. but they break it into so many lines.. unless I do my math pages of pages, I won't get a view of my usage easily (at leas...
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