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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

2 weeks and already upto town hero

It's great to see progress on my title moved from model to town in 2 weeksThanks guy for appreciating and supporting my efforts.

Payment not being processed

@CS_Agent I am trying to submit payment but I keep getting the following message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charge...

Resolved! Payment Help

Hello team, I have recently changed my wife's plan as she still got a lot of data on her account. So instead of picking the 12 GB I picked the 6GB as she can carry those 12GB remaining balance I think. Nonetheless, I have paid her bill on the 25th of...

Autopay

Just found out my account was suspended today. I was on Autopay but it seems its been deactivated for some reason. I just reactivated using the self serve option in *611. Was wondering if anyone has done this and how long did it take for the autopay ...

Resolved! Need MOD for my second account

Hello, I have just opened my second account, which I topped up with $50. I selected 30 day, Province calling,Global text and 1 Gb Data 3G. When everything was said and done, it defaulted to a $10 plan. I need this changed to the above mentioned which...

Switching provider at the start of a 90 day contract...do i get a prorated refund?

I am looking to switch to a corporate plan from a different provider but i started a new 90 day cycle. do I get a prorated refund if I switch now? thanks

Resolved! iPhone 5 - data and voice not working

I was able to successfully port my number over from Bell. I have updated the iOS and ran the unlockit link to update my APN settings. I have an iPhone 5. Still no data or voice. The only spot I can update APN is under personal hotspot. I don't see al...

Resolved! Out of province use

Hi,I currently live in Ontario and have only province wide calling on the $120/12GB/90day plan.I am going on a road trip to New Brunswick and then to the US. I was wondering if I could still recieve calls while out of province? Also will I be able to...

Autopay plan suspended although the payment has been made (shows as "pending" on my credit card)

I am on autopay, and I can see on my credit card that the payment to PM is pending, waiting for clearance. Still PM wants me to pay. When I try to pay, I get Unable to process this transaction. Sorry, we are unable to verify your credit card informat...

I Broke Autopay

I think I broke the autopay reward system now ScenarioI had an old 90 day plan on my accountI future dated to plan change to the $25 talk & text promo planI changed my mind so I cancelled the future plan change Now for last two bill cycles, for some...

Plan didn't change yet was still charged for new plan

We recently switched my wife's and my account to the new 12gb+6gb plan we got billed properly for it however it kept us on out current 30 day billing cycle vs new 90 day...so our accounts show the 30 day cycle paid and avail 114 and 106 respectfully....

Number Transfer Process

Can anyone tell me if a number transfer will terminate the service at my previous porvider? I seem to remember this working this way in the past but am not sure. Thank you.

Resolved! Cancelling a future Dated Plan change.

Couldn't find a definite answer and scared to do it myself and lock into one of these new 'value added' plans. But if you schedule a plan change now for your renewal date in say 80 days, can you cancel the plan change before that time and keep your c...

DATA BEING USED AT RIDICULOUS, UNREASONABLE SPEED! Definitely an ERROR with PM! Not happy at all.

[••Sorry In Advance - THIS IS LONG!!!!••] So, normally I don't actually have much of a problem with Public Mobiles service, their customer service etc. HOWEVER, this time I am extremely angry and actually kind of shocked hat this is even happening &a...

How do I change my email address?

I've changed the username on my account but I get the message, "Please note that changing your Username will not change the email address on your profile." So how do I change it? Tried to reply to a previously started thread on the same topic to get ...

No incoming text messages

For the last five hours none of the texts my friends have sent me have come through. I can send them texts, and they receive them. They are on multiple different providers including Rogers, Koodo and t- mobile. I restarted my phone, but it didn't hel...

Resolved! Data usage seems to be going quick

Hi everyone, This is my first time asking a question in the community so I hope I'm doing it right. I'm on the $120 12GB 90day talk/text ($40 per month fall promo from 2016). My most recently statement started May 14 and on July 21 all 12GB of my ...

Changed Plan but billed twice

Hi, added global text to my plan but hit the wrong tab adding $120 from my credit card to top-up my account. Selecting the correct tab to add the text to my plan, cancelled my old plan (only 20 days out of 90 days used) and setup my new plan using f...

Struggling to understand why I would stay with PM

I was paying for, and enjoying the 6gb/3 month plan I had going for 8 months. Now, that option is gone, and to get the same data/month I literally have to pay double as much.Why in the world would someone remain with an offbrand "cheap" service provi...

Discounts Other than $1/30 days and Supported Phones

I want to go with this company with 2 other family members, so 3 people total. One person in the family is already a member, what kind of discounts can we get for each of us? Is it just the $1 per 30 days discount for the initial member or is there o...

I just added a 1GB add on, was charged for it, but do not have data service

Can someone please help me?

Resolved! Lost Phone

Hello,I have lost my phone. I reported my phone stolen via my Public Mobile account but was still billed for service. I would like to set up a new phone (that is compatible with Public Mobile according to the IMEI number)-how can I do this and would ...

Mobile Data Not Working

My mobile data has stopped working a few days ago. I reset the network settings on my device several times and it still doesn't work. I thought maybe I had reached my limit of 12Gb for the cycle and cut off, but the new cycle starts today and it st...

Resolved! Incoming call not working!

Hello, My incoming calls are not working! I ported my number over from chatr few days ago and it was successfully ported. I can make outgoing calls. I can send and receive text messages. But I cannot receive incoming calls. I have the $40 plan, with ...

Is price same for New 3G - 1G plan (90 days) as the old 1G plan

My brain hurts, and I get a headache when I try to remeber old plans or do PM plan calculations.Is the price now same or similar for New 3G - 1G plan plus 1G bonus (90 days), is it the same price as the old 1G (90 day) plan. Is the auto pay included...

Resolved! $20 talk,text and data add on is missing

I tried to purchase the above add on and it is no longer in the menu.has it been removed? Are there any pans to replace it?Thanks

Payment Issues still continues

I've been a customer of PM since Oct 2015 on the 90 day cycle and ever since I've been having payment issues. I have 4 accounts, one for each family member, and 3 of them have the same payment date. 2 of the 3 payments go through and the 3rd one alwa...

Resolved! Addons with auto pay?

Hi, I plan to travel to U.S next month and would like to purchase the $20 1GB data add on. I already have auto pay enabled on my account. So do I simply select the add on from the self serve account and payment will be deducted from auto pay? Or do I...

US Roaming - Williston ND

I'm travelling right now and my public mobile sim will not roam on any carrier here, when I do a network scan I have the following choices: AT&TSagebrush312-770312-330Verizon it does not appear that AT&T is the native network as my AT&T iPad SIM says...

no data after change the phone

i change the phone from iphone 6 plus to lg g4after i put my simcard in , i can talk and text message but no data at allcould you help me to fix please?

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