09-01-2018 12:13 PM - edited 01-05-2022 01:37 AM
I just switched yesterday and my phone now needs a sim network code to be able to use my phone at all I've tried emailing the support group with no replys has anyone else ever had this problem?
09-01-2018 12:39 PM
Thanks I'll give that a try and see what happens
09-01-2018 12:32 PM
@JasonW1 wrote:I just switched yesterday and my phone now needs a sim network code to be able to use my phone at all I've tried emailing the support group with no replys has anyone else ever had this problem?
Hi, it's looking like your phone is probably still locked to your old provider's network. You can simply call them to request unlock.