Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello PM forum, My previous credit card did not go through on the date of autopay. Unfortuneately my account expired and became suspeneded. After making a payment with another credit card yesterday (Mar 16), it is still suspended a day later. What do...
I'm setup with autopay and even get the autopay reward. My payment was due yesterday. Today my service has been shut off and it says my account has been suspended. This is complete bull**bleep**. You can't have computer glitches shutting off peo...
Hey everyone, I'm sorry I have to ask this, I can't seem to find anything via searching, or reading various posts, and I'm sure I've seen the answer before --- I just can't find it!! I just went throught a successful AutoPay overnight, but I didn't r...
I keep moving my SIM card between a tablet and a laptop Internet stick - which is inconvenient. Could I get two SIM cards that share the same data plan?
I purchased the talk and text for US roaming to use phone while on vacation, could never get it to work, Can a moderator arrange a credit to my account? As soon as I got back to canada phone worked fine, thanks.
Hey!So I'm a bit frustrated because my phone won't receive some text messages. I can call, send and receive most messages.I've restarted the phone, taken out the sim card, reset the text settings, cleared my old texts out, and taken the battery out.M...
Everything is working fine with both of my accounts on Auto Pay but my credit card has a new expiry date 04/2020 and I need to change it with Public Mobile before my next auto pay in May. I dont see the option to change the expiry date on My Account....
My payment date is in two weeks. I recently bought a US roaming add on and noticed the payment date changed. Does that mean my Canadian usage has been extended because I will be in the US? Just wonder.
I was in Moosonee over the weekend, but couldn't make any calls to Ontario numbers because they were considered long distance, even though I have province-wide calling. I had to use voip with my data connection (thankfully there was LTE)Is this a kno...
Hi, I just got a Samsung S7. I can access data, voice and texts but I can't send or receive any multimedia texts. Any help would be greatly appreciated!
Good afternoon my phone attached to my email with this community profile I having issues, we used the us roaming and data add ons, now the phone is not working, and my account is suspended. This happened before, and I think it is likely the same gli...
Please check my account, i have no date for 2 weeks. Anyone can help? Sould i have to cancel to sevice before my next payment on Mar 20 2017?Cora
I have about 32 hours until my 8+ GB of remaining data runs out on my 90-day plan (the promo ). Any ideas about what I can use it for? I am thinking streaming HQ Audio on Spotify. What would you do?
I have no phone, text, or data service after my plan was manually switched to the 12 GB when it didn't autoswitch. I've been down since the afternoon yesterday and not receiving a response from emailing support. Calls to my number give the "you have ...
Hello all,Does anyone know what's going to happen to my 400 min add-on if I switch to a "Data only"? Will I still be able to use my allotment of remaining minutes to place or receive calls? Or is voice calls going to be completely disabled on my acco...
@Shazia_K Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Your account has been suspended. Make a payment to reactivate...
I have had service with Public Mobile for four months now, and as promised, here is a review: Service: The first two months, I have had interuptions in my service due to porting and back-end issues. The worst that it's gotten was, 7 days no service. ...
Hi Community, I have a serious issue with my account.I can`t login into my account and it says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." My phone has network but it also does...
I just wanted to drop a note commenting on the smooth sim card activation process that I had. I was just switching over from Freedom Mobile, and was a bit apprehensive about the phone number porting process. When I searched the forums here about what...
hey, my phone unexpectedly stopped working. I am sending it to the manufacture for repair/replacement. Obviously using my broken phone to forward my calls to my landline is not a possibility. Does Public Mobile have a call forwarding service that I c...
Hello everyone, I am a newcomer to publicmobile and I have a question regarding a voucher purchase that I made in error. To sum it up neatly, I was in the process of activating my new publicmobile SIM. I didn't have access to a credit card so I went ...
Hi All,Can any admin look at this please? My wife can't use ANY data starting 1.30am today. @Mary_M @Shazia_KI looked at her account... she doesn't have data in the add-on sections like I do.We are on the same plan with data.My self serve says:Her Se...
So, as the title says, I live in Toronto, going to Montreal for a week and was wondering what's gonna work and what's not when I leave Ontario? (I have the Fall 2016 Promo plan). How do the addons work? I noticed some of them says 10 days so do they ...
Pictures are not being downloaded via text message. -I get a text message showing there is an attachment, shows message size and expiry date and shows it's from "telus" network. It will not download automatically or not download once i click the do...
Hello, As I know public mobile policy is phone number will be kept for about 90 days when account suspended. My account was suspended for 84 days, the plan in my current suspended account is 30 days $50 plan. I tried to change plan to 10 days unlim...
Hello all,I am currently in Las Vegas and am trying to access my voicemail. Using the normal method of clicking the voicemail icon on my iPhone 7+ gets me a busy signal. Trying to call into my own number gets me a busy signal.Anyone have any solution...
My plan renewed March 14 and when I went in to my account i noticed that my data was at 5440 mb as apposed to 6100 mb for 3 months. I looked at the data use history and there is no indication that data was used. I also mostly use wifi environments ...
Hi everyone! I've just been with Public Mobile for under a week. I'm on a 30-day, 1GB plan, and assuming I'm still happy with PM by the end of the month I'll switch to a 90-day, 2GB plan. But I keep seeing questions in the community from people whose...
Wow! just used Google maps from fort myers to fort Lauderdale and back and i used 200 MB for the GPS. Looks like 250 MB is not enough. 250 MB seems a little low with all these apps on my phone.
I started this topic because so many users while switching to Koodo or considering switch to Koodo are bombarded with false, I believe, information that Public Mobile soon is going out of business. Coming from the past experience when there was trans...
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