Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I wanted to change my pin ( I already know the older one) and tried to contact support but cannot due to this error " our email does not match" , I can login to my account but support tickets are not going thro, I am concerned because my bill...
Hi @Shazia_K I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. I recently noticed that my account is not ...
I signed up for the fall promotion (in October) and set myself to auto-renew for payments, yet as of November 27th my account has been suspended because I "failed to make a payment." I already paid $120 for 3 months in October and that's why I'm supe...
Hello, I had a problem setting up my account at the beginning but I was finally able to get into my account. I can see the payment went through but I still can't make any calls and none of my texts are going out. please, any MODS @Shazia_K @Mary_M @S...
No incoming call since the day(10 days) of activation but there is no one to help me?
Hello, from what I can see, there is no facility on the self serve page to change the email address associated with my account. I can see the option to change the login address but not the one that receives billing notification, etc. Can a mod assist...
As was the case back in September a voucher i purchased at Jean Coutu on the 25 November 2016 is not being accepted.I keep getting this message when i try to add this payment to my account:Unfortunately, Voucher # could not be added. Please verify th...
Hello guys, So here's my situation:- Nov 20 Initiated a port for my mothers # from Fido.- Fido number disconnected- No service with PM, no voice do data, no nothing, phone Samsung Nexus S- Nov 22 filed a ticket to PM, no response- No 26 private msged...
My wife got a new Iphone SE the other day, but now wants a larger screen I'm going to take her phone now, however, I want to be able to use it on a trip next month and would like to unlock it. I know Public Mobile will unlock Koodo phones for $50,...
My account is suspended. It shows I have 0.00 amount due and account is deactivated.Can someone help?
I want to start a thread on who has the longest unsolved issue with PM.Please post a quick description of your issue and how long your have been waiting.Here is mine:Problem: no incoming calls or textsDays Outstanding: 12 days and counting
I am unable to receive calls or texts. I can call and text out.
No incoming call since the day of activation but there is no one to help me?
I've been waiting since Nov 8th for the sim card I ordered.Someone please help
Omg, my frustration is coming back again. I signed up with PM on their new promo. And I was one of the unlucky ones that my number did not port over. I had no service for 8 days and then @Shazia_K came to my rescue and activated my SIM card and porte...
For those of you who may be interested, follow the link below to file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). https://www.ccts-cprst.ca/complaints/complaint-form
This is happening for both accounts, the porting doesnt seem to have worked. Can't reach you through 'contact us' email as it then tells me my email does not match.
Hello, A person transferred their account to me, they had the special 38$ plan. All we did was login to the account then change the profile and all passwords + username and credit info Is it possible they can takeover the account by porting the numb...
Hi there I have tried to transfer my PC mobile number to PM but it is saying to contact PM directly due to issues. I went into self serve to do that. Can someone help me please asap I have been waiting for help since Nov 13. I am paying PC mobile st...
I wasn't able to receive any incoming phone calls as i have already started a topic here and seek for solutions, but no luck, had to switch back to my old rogers SIM card , I realized tat I have gave my phone # instead of my rogers account # when I a...
I have two lines with PM. Both are showing the suspended banner at the top: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose yo...
My husband wants to sign up as a new user for the 6g 120 day plan. I have the 12g 120 day plan. He uses more data than me and I wonder after I port if I can change plans with him. Thanks for your help.
So my number I was not main account holder at another company so the names don't match so number can't be portedI have two way to do so.1) cancel the account and order new sim and re apply , but I won't get my fall discount anymore because the specia...
Will autopay still charge my account if i manually add money (full amount for my service) to my account before due date.Will I loose the $6 credit for doing that. The reason I am asking this question is because my account went in suspended status for...
Someone please help me figure this out.I am still waiting on a port problem like everyone else.A moderator did read and reply to my private message and I did reply giving my chatr account number that was requested.I have not heard back. I did reply b...
********** Marg Kulokasmy plan has to be changed to minimum data plan.selfserve not working due to activation error in system.
I think it would be a good idea to let people know what's the backlog status and how long should we wait before things get back to normal.
Hi , Its been 10 days since I activated my Public Mobile and tired porting my number from Chatr (on 19th Nov, 2016). It was not successful as per the sms i received. So I contacted Public Mobile by filling out the porting issues form under the "Get ...
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