Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined public mobile on 13 Aug, however, didn’t receive my referral credit. pls help.
I've been with PM for a few months with my iphone 6s and had no problems. I just bought Iphone xs and trying to switch sim card over but it is saying "sim card not supported". The phone is unlocked not sure what else to do. thank you for your help!
Hi all, I'm a new member and can't seem to get my public mobile data to work. I can get wifi from my home server st home but when I tried to use my data when I was away from home I got nothing. Airplane mode is off. It says I have used 0 data out of ...
I have emails from public mobile/surveys ect... but I try to log in or re set my password and it says email is not found ? WTH.....I have all my information correct... I could register here correctly..... I need to ad a top up I just purchased today ...
I was with a plan of 40$ and today I changed to 25$ the same things just the internet is less data. But Now I'm not able to make calls or receive. I cannot stay like that
is it just my pc or the self serve feature for changing plans is not loading properly ? and found this in Public Mobile site : Click here to find out where you can make a real-time payment. And then go to the location, tell them you want to make a p...
Long story short, I left PM this past weekend for Koodo because my phone broke and that was my cheapest option. Now, my phone has been fixed affordably and all that, so am looking to get back with PM. I returned the phone and have no Tab with Koodo a...
HiEven though I have autopay set up, is it possible for me to pay off my phone bills for a couple of month from another card?If yes, can I make a bill payment that is more than my bill amount and get it as a credit?I have overpaid one of my credit ca...
Why doesn't Public Mobile have Automatic activation once the proper funds are in the account ..why do we have to be at the mercy of the moderators to use our phone services ? ..just common sense approche to a simple problem dont you think ...other ca...
I recently switched my phone and my data hasn't been working. I still have over a GB left and the data is turned on in my settings. I have also tried a power cycle. No luck. Any solutions.
I need to make a payment to my account so I can reactivate my service. It's not accepting any of my credit cards. I've tried multiple ones. I've contacted bank's telling me I've been charged 0.00$ and that they have NO issues on their end. It is clea...
It seems that PM has changed the way you Refer-A-Friend. I was not able to locate any documentation on the new method so I've decided to share how it's done today. In the past, you were able to use your friend's phone number that is with PM to use as...
Hello, I ported my phone number from Fongo today and incoming calls are still routed to Fongo, when I call someone from Public Mobile it show the correct phone number I ported. I have tryed to restart my iPhone and I still have the issue. Its been li...
I want port my current PC sim in a new phone set and want to keep PC online account active
The only time I ever go into voicemail is to delete spam messages so I can get rid of the notification icon. I want to disable voicemail completly. Also, Public Mobile, is it really that hard to automatically delete or ignore a 1-second-long message ...
I cant activate my account. I signed up to get the SIM card, now im trying to activiate it and my email and password dont work. I type in forget password and it doesnt recoginze my email, but yet when i type in my cell number to activate it says that...
hi, i unlocked my phone, bough sim card, went through the whole process twice, but it says account can't be activated, contact public mobile. But it's hard to contact when you dont have a number yet. Please help
I must be using the wrong username and/or password. I can't sign in or get started.Can I somehow cancel everything so as to sart over?Harold
Hi there... My wife used to have this phone, but she decided to get a new one, and gave the old one to me. I have been paying for her Public Mobile account since she started with it. Now, I'm using the account. Tried to get into the account today,...
Hi there.I am trying to pay my $35 plan for August. It says its Suspended, and i cannot add funds on *611 or my slef serve. need my phone ASAP please HELP..self serve says its on hold.. whatver that means
Can't get logged in.
I have $25.00 plan (unlimited call in canada, txt, with 1GB data). The cost is $25.00/month. I have auto pay that should give me $2.00 discount. so the payment should be $23.00+tax.I see recently public mobile is charging me $25.99. why is this?
Hey all, Have been using this phone fine with public mobile for a while but now all of a sudden, there is an 'x' in the service bars and when the phone prompts me to sign into the public mobile network, the page it takes me to is blank. I have tried ...
I purchased 2 new sims. Browser timed out multiple times while trying to set up service. Eventually activated 1 sim. Other gives 'invalid sim' error in account setup. I have waited hours between sessions. I have cleared cache. I have tried multiple ...
I have an unlocked phone and had just registered to PublicMobile. Unfortunately my phone is saying that I need "SIM network unlock PIN". Please advise, thank you.
My bill came as $108.00 but extra charges were added and the final total became as $122.04, why is that? My autopayment didn't go through because my credit card expired last month.
Why was my bill doubled this month? I used some of my data, but did not go over the limit.
Good morning, We are here with a customer who would like to make a change from Public Mobile, but the customer's month is up, thus service is suspended and we're unable to help him setup a self-serve account without active service. He didn't want to ...
Have the bonus data offers such as + BONUS 250/500 MB Data⁴ at 3G speed with AutoPay been around for a while? Just wondering if its new or been around for a few months?
