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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 3566 Views
  • 21 replies
  • 8 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 18492 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 30056 Views
  • 184 replies
  • 27 Bravos

Resolved! Additional SIM card

I called 2 weeks ago for additional SIM card. I was told to apply online what I did never get back from you. Could you please update. Am I getting it or not?

4313 by Good Citizen / Bon Citoyen
  • 2044 Views
  • 9 replies
  • 0 Bravos

Asus Zenphone

Looks like a good phone for anybody looking to replace there existing phone with a newer one.http://mobilesyrup.com/2015/05/18/asus-zenfone-2-comes-to-canada-starting-at-249/?utm_content=buffer0b959&utm_medium=social&utm_source=facebook.com&utm_campa...

DK by Model Citizen / Citoyen Modèle
  • 1438 Views
  • 6 replies
  • 0 Bravos

About payment

Hello,I need help.i did two time payment this month;one is in 11 may 2015 and another is in 13 may 2015.So,will you help me to refund it please?

BikashTamang by Great Neighbour / Super Voisin
  • 521 Views
  • 1 replies
  • 0 Bravos

Resolved! Help ! And SIM card

Hey I've been requested for a new Standard SIM card ! And I've been email the people who said it take 5-7 business days! I've email them back saying please confirm the address and SIM card type! And nothing I found PB on fb! Inbox them and they told ...

Samieshay by Good Citizen / Bon Citoyen
  • 1458 Views
  • 7 replies
  • 0 Bravos

a way to save more

hi  are is a way i am using to save even more first subscribe to text plan at 20$  second put option of data  and last set up voip phone service to make call  what I get is text plan unlimited and the ability to make phone call when i need for the 20...

yd2 by Model Citizen / Citoyen Modèle
  • 820 Views
  • 2 replies
  • 1 Bravos

Old Public Mobile SIM Card

Hi, I have a Public Mobile SIM card that I haven't used for a while. I was wondering if I could use it again instead of getting a new one and still have my old prepaid plan? Thanks.

christiana by Good Citizen / Bon Citoyen
  • 1258 Views
  • 5 replies
  • 0 Bravos

Community Survey - Public Lab

When you give us feedback, Public Mobile gets better! That’s why today we’re looking to understand what the Public Lab means to YOU. We want you to be part of defining our brands’ mobile strategy – helping us to figure out what we should do and how w...

Jeremy_M by Retraité / Retired
  • 4878 Views
  • 24 replies
  • 2 Bravos

Resolved! "No service"

today, it's suddenly "no service" and I don't know what happend. I used public mobile since 2014.I have tried to reset my phone many times but it seems not working.

thinhho0402 by Good Citizen / Bon Citoyen
  • 1710 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service on iPhone

Hello, I have a iPhone 4S with "$25 Canada-wide Talk + Text" plan. Last Monday, I got an update from the carrier which I "has to accept". Now my phone has been showing "NO service" since last Monday.  I have sent 2 emails to customer service with NO ...

batman72 by Great Neighbour / Super Voisin
  • 1931 Views
  • 5 replies
  • 0 Bravos

i like public mobile

their network is great and connection is awesome, except the price has jumped $10 more from last year

minhdinh by Great Neighbour / Super Voisin
  • 2259 Views
  • 4 replies
  • 0 Bravos

Resolved! I have a blackberry 8310 unlocked but I only get sos and no signal

The Blackberry is unlocked,ID: shows the SIM numberSIM: disabledNetwork: disablednetwork subset: disabledService provider: disabledCorporate: disabled it is a rogers BB, and the mobile network still appears as Rogers, is there something else I have t...

eliesalame by Great Neighbour / Super Voisin
  • 2115 Views
  • 5 replies
  • 0 Bravos

confused customer

Can someone help me or point in the right direction. I am a public mobile customer for 3 to 4 years and I have not been able to put any money on phone for a couple of months. Now I am trying to put money on my phone and my number is gone and I have a...

nani by Great Neighbour / Super Voisin
  • 883 Views
  • 2 replies
  • 0 Bravos

Community Boards

Hi Community Members, Casey here!   I have a quick question for all of you: do you use the community boards when you're searching for a topic?   If you do, which boards do you use? And if not, how do you search for topics? I'm very intersted in knowi...

Casey_G by Retraité / Retired
  • 947 Views
  • 1 replies
  • 0 Bravos

Resolved! I lost my phone and ordered a replacement sim card ...

apr  12 - asked for replacement sim cardapr  13 - PM acknowlegement email replyapr  23 - where is the sim card?apr  23 - PM wait 3 - 7 days email replymay  4 - where is the sim card?may  4 - PM  should be received this week email replymay 13 - where ...

sunshine24 by Good Citizen / Bon Citoyen
  • 1192 Views
  • 3 replies
  • 0 Bravos

Resolved! Combine Accounts?

Ok new question for the group Scenario is this:I now have 1 grandfather plan from 2 years ago + 1 brand new plan activated tonight It created a second account at time of activation though...Is there a way to combine accounts? (eg I want to see my exi...

kav2001c by Mayor / Maire
  • 2046 Views
  • 5 replies
  • 3 Bravos

texts won't send

Hi my plan includes text messages but today I tried to send a text to two people and it wouldn't send both times. Can you help me? Is this the only way you help customers with technical support??

omnivor by Great Neighbour / Super Voisin
  • 970 Views
  • 3 replies
  • 0 Bravos

Resolved! I bought a moto E in Montreal, Canada and then unfortunately had to move to Mexico. What now?

Hey Community, so I bought a moto E in Montreal, Canada and then had to move to Mexico and I want to be able to use the same phone here, but with a different service. I already paid the whole device balance, and the people here told me to contact Pub...

Luxor28 by Great Neighbour / Super Voisin
  • 1489 Views
  • 4 replies
  • 0 Bravos
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