Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have $50 in my account balance, can I use it to pay for my phone plan?
Hello, I am currently in the US and I have used up my first 1GB of data. From my understanding, to get more data, I need to wait until 10 days pass. However, I will need more data before 10 days is up. Can a moderator help me? Thanks,
I just purchased the 500 Canada wide long distance minutes add on for $5, which seems like an awesome deal. Just thinking that I might also purchase the 400 intl long distance minutes add on for $15, just in case I want to talk to someone in the US o...
Hello, I purchased a 10 day 1GB US international add on. I’m in the US and received a text stating that I am at 95% usage. However, while browsing my account, it looks like the data from my add on was not used. Why would this be the case? Thanks!
I just received this strange text saying I have an e-transfer supposedly from Freedom Mobile and asks me to click on a link (I don't click on links sent from anyone I don't know). Anyway I was wondering if anyone else has received this too. It's th...
Hi, I am wondering if you get lower data speed on PM after data is finished or not? This is for CAD 25 plan.
I activated the SIM card successfully, my credit card was charged, and I have service. However, I cannot log into Self Serve to view or change anything about my account.I have:- tried clearing cache on my browser- tried using incognito mode- tried us...
How do I pay my bills
Can you set a warning so that you notified before you reach your limit?
Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons
I've noticed that when my data reaches it's limit and my data is cut off, the data usage section of the self serve page doesn't show my data usage counter anymore, nor does it indicate that I've reached my data limit. Other companies send text alert...
On Wednesday and yesterday I texted a Bell phone from my Public Mobile phone and they did not receive my texts although they were able to receive my texts last month and I can still receive texts from them. I am able to send and receive texts from ot...
I've been unable to process any credit card on the automated payment system provided by public mobile. I've tried multiple cards, all of which have plenty of credit - and the site is providing me:> Sorry, your credit card was declined by your card pr...
I'm currently a PM customer. I'd like to get another PM line. Which one do you recommend and why?:- Adding new line to my existing account- Creating a brand new account
Hi Support team, my phone has been suspended. I'm on auto pay and there are sufficient funds to pay the amount but I have been susspended. What should I do?
Hey, Is there a system wide outage? Or is it just me? I'm on a OnePlus 3T, I couldn't make calls this morning and I wasn't able to receive a call. Whats going on?
To whom it may concern: Phone with IMEI xxxxxxxxxxx(Samsung Galaxy s7) has been lost (stolen) and it is now blacklisted by IMEIpro.(I had no problems to buy a new SIM with my telephone number and switch the PM account to it. ) Imei removed by compu...
I was wondering would your call just end or would you be charged extra?
I set up an account on Friday morning and need help with a couple of issues. When will I get a response from my pm to moderator?
What happens to rewards when I change my plan mid-cycle?Will my rewards be then issued on the new cycle date or will they stay on the original date?
I just signed up for Public Mobile today. The plans are definitely competitive. For the same $25 plan, I cannot find the same services with other providers. I'm not a heavy data user so I was glad I found this $25 plan (500MB+500MB) and the AutoPay...
I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
Help I have Service again after switching phones but no Mobile data? Says Telus data now?
Hi, my phone account says that it's expired, but my funds are topped up. I missed my payment by a day. Phone doesn't have service. Help!
Hey everyone, I'm creating an account for my father. He has a phone number with Koodo and when I created his account, I was told to choose a new phone number and then contact support to port his Koodo number to PM. I would like to do so please. Thank...
I transferred my phone number yesterday afternoon. I still can not receive calls or text. How much longer should I wait and what should I do if it doesn't work?
If I decide I want to change my plan mid cycle, what charges do I incurr? Are the two charges prorated?
