Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am hoping more lines to my account. I read some older posts from 2016 that said this was not possible. Is this still the case? And is there still a limit of two accounts per credit card?
Since I got my phone I have sent 2 outgoing texts, but have been charged for 40!!Does anyone know why this is or how to resolve the issue?
@CS_Agent I just started a plan with you guys a couple days ago and love it! My brother told me about you guys and he had ordered a SIM card in the mail to get the $40 plan with 4.5 GB, which ended yesterday. But the SIM card still hasn't arrived, is...
Hmm...so, yesterday, I bought the $15 add-on for 10 days of US roaming talk and text. My phone shows connected to AT&T and has been connected to T-Mobile in other areas. My phone's data roaming setting is turned on and my account shows $15 as the bal...
I tried switching to another phone but could find a valid PIN # to unlock my SIM card....
Yesterday I paid $30 for a new $30 a month data and phone plan. My account balance states I have $2.00. Why?
i wanna cancel my voice help, how do i do that? can someone please help me.thank you very much.
Hi, just wondering what is the usual wait time for the moderator team to reply to a private message? Been over a day now. Needs them to port my old number from pc mobile. Thanks for any help
Hi all, I am a new subscriber trying to active a new SIM card in my Samsung Advance (old phone) I went through the process of activating the SIM card and setting up autopay. I then received 2 different text messages with 2 different PINs. I then shut...
I heard that PM locks your phone if you owe them money. How long would this lock be? 3 months after account is closed? Or forever? How to pay after 3 months if account is closed already?
Hello, Is there any way to get service in Lebanon with Public Mobile or its affiliates (Talk, Text and Data)?
My phone said network error how do I reset it or the apn settings
Hi there,I am trying to make a payment that is due by 16th October,2018 . As I am trying to make the payment after loading my card and submitting it, it says you have already got enough balance. And then if I check the payent history, it says nothing...
Hey everyoneI just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered. I really need this fixed anyone know what to Do?
how do I receive a receipt for the payments I make? I would like to expense them and need a receipt. Thanks
I have just moved to Prescott Ontario and live on the river and just across from Ogdensberg NY. When I try to use my phone the network says I do not have long distance in my plan. I signed up for the $40/month unlimited long distance, text messaging ...
Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available. tried rebooting, reinserting sim card no luck. Please help
its seen when out my home and switch to my data from here it doesnt work..i have to restart phone to make it work...at home i got wifi.so when i go out i change pm data...i wonder why it does this..after restart all is good...just wondering if anyone...
Is it possible to add another line to your existing account? I have 3 more lines I want to port over BUT I do not want the hasstle of creating mutliple accounts and multiple emails to do this.
I’ve been waiting over 24 hours for my verification code to be texted to me. I think I may have blocked the number when I signed up and have no way to figure it out how to unblock as I don’t know the phone number I’ll be receiving the text with the c...
Hello,I tried my password a few times and now my account is locked. I need to get some help in unlocking the account before I can even request a password reset. I emailed three private messages to @CS_Agent, but I haven't received any reply for over ...
I'm very light user, hopefully PM can give new options for 365 days validity "DATA ONLY" (with reasonable price) or give data rollover feature not only for add-on but with the main plan.
Hii need to deactivate number 647xxxxxxx and not to pay money from credit card for next month. When I try to phone *611, it's says that number temporary suspended. What it's mean? I didn't make it. How to check that money didn't go from credit card?W...
Hi, I got a phone from a company and I would like to keep my number.Usually, I don't use the phone too much so I think $10 plan is good for me. Even I use $10 plan, can I get rewards for autopay and loyalty? Thank you,
Will my reward money oe my money in my account get used first before my credit card gets charged?
When do my community rewards show up on my account?
Yesterday got the Home Public Mobile plan with 1GB data but I can't get any data so far and I need data access with my phone in order to keep my jobI followed the support chat instructions for Android but the settings mentioned there do not comple...
I just put the sim in and got everything setup but I’m always getting 1 or 2 bars just sitting at home. When I was with freedom it was full. Anyone know what the problem is? Also I bought 3G plan but when I turn on my data it goes on LTE. What does t...
It’s approximately 8:50 pm October 15, 2018....Eastern Time. Self Serve plan selector/change isn’t drawing properly on my screen. No premade plans, no plan selector.
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