Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Does anyone know how to completely disable voicemail? I don't want callers to be able to leave a voice message.The ideal situation would be if I could play a greeting, but then NOT allow caller to leave voicemail... something like this:"Hel...
Hello,Is it possible to subscribe to the Announcements forum, so I automatically know when there is news (maintenance/problems/specials/whatever) from Public Mobile? Otherwise, is there a mailing list or something else I should know about?Thanks!
Just got this in me email. Not sure full details. Not a hot compared to current online offers. But for some might be ok.
i have activated sim card online this early morning, but still the sim card cannot work. I tiried in my friend's phone, he is public moblie user too. Still not find the sim card. But from my online account, the monthly fee has been charged. Is there ...
I was given an Iphone (I hate it) but can't figure out how to actually stop a process from running. On andriod you would go into applications, click the app and hit "Force Stop" and it would actually kill the process. On the iphone, I double click th...
Hi folks,Just joined public and set up without problems (about two weeks ago). Was able to send texts. Went to Halifax from NB over the weekend and started getting the following message:- "No network connection. No signal found for mobile networks." ...
Both my wife's and my phone we cannot access voice mail. A message comes on saying "2UT2. All circuits are busy. Please try again later." Anyone else have this problem? I know it's not a phone issue.
Hey there. I'm having trouble accessing my voicemail this morning. When I call to check my messages, it says "D1/2 All circuits are busy". If I attempt to leave a message, I get the same message. Can someone help me look into this?Thanks!
Hi All,I'm new to public mobile. Last week I went to the walmart(Bradford Ontario) to purchase public mobile SIM so I can port my number. Sales guy at wireless counter said they are not selling SIM card as they are busy with Black friday sales. Same ...
I looked at my account and noticed something relatively new. I'm not sure exactly when this started, but under the payment due date near the top of the page, it now says "Pay your amount due by 11:59PM on this day in order for your plan cycle to re-...
I bought a JETHRO SC330v2 phone for my technologically challenged brother and signed him up with PM. He's been a happy user for almost a month. But today he called to say he's been staring at "SIM CARD UPDATING" message for hours. Google-searched and...
Hello, I'm trying to pay for my plan and it won't let me even though I have enough money in my account, the plan I got last month was the $20 dollar Unlimited talk province wide, I have 24 dollars in my account and it won't take it. How do I pay it?
Opening an account with PM has been so far very frustrating. I started the process 45' ago, and through various glickes like "Alternate Phone Number Regex Help," have a hyphenated last name, I got to the page where I inserted my CC information. After...
I'm seriously considering going with pmi don't have any family or frieds here, so open for one referaldoes any walmart have the cards? i'd also like to actiate before 2nd and with this strike i'm not sure i'll be recieving the sim on time if i order ...
Just want to say how easy it was to open my account and set up my phone today. The instructions were thorough, so easy to follow. I ported a previous number and within an hour I was able to receive calls. Looking forward to many years ahead with PM.
Hello, I just got a new SIM activated and I cannot port over my old number from PC mobile (now rebranded Koodo). I get an error message saying: "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure yo...
My original public mobile sim card got corrupted and unusable during a phone OS update. Bought a replacement sim card from walmart at $10.50. While activating at website activate.publicmobile.ca, I cant find an option to retain the same number as it'...
My bank account was charged from public mobile but the phone linked to the account is still not active says no payment was made so where the hell did my money go ????
please return my money. The activation didn't work on my sim card thank you and have no idea now what my phone number is.
I received a notice last week indicating that I am losing a refer a friend reward, but I spoke to everyone that I referred to PM and everyone still has active phone numbers/plans with PM.I saw a few posts from others that have had similar issues; the...
Hello, My CC expired at the end of October, so auto payment for November has failed.I deleted the CC from my account and added the new card but it failed to process the payment. I have tried from multiple browsers, and devices.
Hi I have my card registered for autopay and usually get billed the same amount every month at the beginning of the month. Around $30.I noticed a strange debit against my card for $11.20 two days ago from Public Mobile. Can anyone explain this? I hav...
I want to look at ADD-ON options and maybe purchase some for a trip I am about to take. I DO have a Public Mobile plan and I have auto pay. The website shows everything is current, and I can and do use my phone without any problems. Several months ag...
I activated an account in store for the Black Friday sale. I brought over a phone number from my old service provider. My data is working, and I’m able to make calls from my old phone number, but I can’t send/receive texts, and if someone tries to ca...
im startin 9phone compatability 3 times imjust starting out on public mobile hve gone trough all steps on getting started page ..bought and activated new sim card gave credit card info and set up a new account and to port my number from rogers...ipho...
My friend got their Public Mobile account set up by Wow! Mobile in Calgary and paid for the first month but the activation didn't work, and when they try to log in here it doesn't recognize their email, but it does recognize their phone number, so th...
Hello good folks of the PM community,I just read @Alan_K's Knowledge Base (KB) article on add-ons and noticed I could not reply to it with a question so I started a thread here. I just want to know if add-ons can be purchased at any time and if their...
I am trying to activate a SIm and account for my daughter. I am using Chrome incognito and got the dreaded "generic error" after the final screen and tried it twice. I made sure all info from credit card was correct (matching statement). I have me...
Account Activation page crashed at payments pageNot able to login to self serve portalSIM card yet not activated from past 4 hoursAmount debited from my credit card for the plan selectedNot able to re-register as portal says INVALID SIM nowno custome...
