Get Support

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Connection Problems

My mobile has stopped working. What steps can I take to restore it?

My Hand Phone is BLU Dash 5.5 What type of Sim Card Size do i need to order? Thank you so much.

Hello there,My Hand Phone is BLU Dash 5.5 What type of Sim Card Size do i need to order? Thank you so much.

Community Boards

Hi Community Members, Casey here! I have a quick question for all of you: do you use the community boards when you're searching for a topic? If you do, which boards do you use? And if not, how do you search for topics? I'm very intersted in knowi...

Resolved! I lost my phone and ordered a replacement sim card ...

apr 12 - asked for replacement sim cardapr 13 - PM acknowlegement email replyapr 23 - where is the sim card?apr 23 - PM wait 3 - 7 days email replymay 4 - where is the sim card?may 4 - PM should be received this week email replymay 13 - where ...

Resolved! Combine Accounts?

Ok new question for the group Scenario is this:I now have 1 grandfather plan from 2 years ago + 1 brand new plan activated tonight It created a second account at time of activation though...Is there a way to combine accounts? (eg I want to see my exi...

Resolved! im trying to log into my account, it says ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

im trying to log into my account, it says ForgotPassword/LoginUnsuccessfulUser_LoginDisabledwhat do i do

phone doesn't ring or vibrate. I miss all calls

my phone doesn't ring or vibrate even though it seems ti set to do both. Why?

texts won't send

Hi my plan includes text messages but today I tried to send a text to two people and it wouldn't send both times. Can you help me? Is this the only way you help customers with technical support??

how do i reactivate my phone

where can I buy a new sim card for my public mobility plan

where do i get a new sim card for my public mobility plan

My data maxed out at about 600 megs, I thought we had a gig per month. bummer

I have never had a problem with the one gig data limit. But this month I was cut off after 600 megs was reached. I still have 20 days left. I never used even that much data and wondering what gives.

Resolved! I bought a moto E in Montreal, Canada and then unfortunately had to move to Mexico. What now?

Hey Community, so I bought a moto E in Montreal, Canada and then had to move to Mexico and I want to be able to use the same phone here, but with a different service. I already paid the whole device balance, and the people here told me to contact Pub...

my acount

Pls I can't see my account, because I forget my username and I need change my credit card and my email and I need more internet and another telephone. Pls

Resolved! I require an invoice or proof that my phone number is with Public Mobile, how to get either of these

I ported my number over from Bell to Public mobile a few months ago and now I would like to port it over to a VOIP provider, however I require proof that the number is currently with Public Mobile, how can I obtain a digital copy of this?

How I can reactivate my account PM?

HTC Desire 510 compatible avec Public mobile?

http://www.bestbuy.ca/fr-ca/product/htc-telephone-intelligent-htc-desire-510-offert-par-telus-noir-prepaye-desire-510/10326000.aspx?path=8dbff2837baa3bf1bc9f5b2ba71dc048fr02Will this phone be compatible with the Public Mobile / Telus / Koodo / whatev...

how do I restart my plan

i had a plan with you but havent used it in three months and i want to get it back on.

I have a HUAWEI Y330-U05 - if I take the SIM Out of that and put it into a Note 3 - would it work?

Microphone not working on a Samsung Galaxy Ace 2. Help?

Hi,I have a Samsung Galaxy Ace 2 and have been having issues making/receiving phone calls lately. According to people I've tried calling my voice is broken up and there is a lot of white noise. How can I get my phone looked at to see if it is a prob...

would a Nokia Lumia 820 work on public mobile I don't have the IMEI

Resolved! i want to change my network from wind mobile to public mobile without changing my number?

hy guyz, i want to change my network but i dont want to change my mobile number ? is that possible? if it is, kindly tell me procedure to do this?

Resolved! Charges for incoming international calls

Can you confirm that all incoming calls are free of charge, whether they come from Canada or international, on all Public Mobile plans? And that there is no limit to the amount or duration of incoming calls?

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data Connection Problems

My Hand Phone is BLU Dash 5.5 What type of Sim Card Size do i need to order? Thank you so much.

Community Boards

Resolved! I lost my phone and ordered a replacement sim card ...

Resolved! Combine Accounts?

Resolved! im trying to log into my account, it says ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

phone doesn't ring or vibrate. I miss all calls

texts won't send

how do i reactivate my phone

where can I buy a new sim card for my public mobility plan

My data maxed out at about 600 megs, I thought we had a gig per month. bummer

Resolved! I bought a moto E in Montreal, Canada and then unfortunately had to move to Mexico. What now?

my acount

Resolved! I require an invoice or proof that my phone number is with Public Mobile, how to get either of these

How I can reactivate my account PM?

HTC Desire 510 compatible avec Public mobile?

how do I restart my plan

I have a HUAWEI Y330-U05 - if I take the SIM Out of that and put it into a Note 3 - would it work?

Microphone not working on a Samsung Galaxy Ace 2. Help?

would a Nokia Lumia 820 work on public mobile I don't have the IMEI

Resolved! i want to change my network from wind mobile to public mobile without changing my number?

Resolved! Charges for incoming international calls

Question

will my phone work outside of canada

how do i get to use my phone in the New york

pukcode sim

why my $19 plan can`t receive text?

Est ce qu'un téléphone 3G fonctionne avec Public Mobile

fee for message

Please answer

Voicemail doesn't seem to work.

Subscription

Phone Compatibilty

U.S. roaming

Missed Payment, Can’t make a payment