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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27230 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39235 Views
  • 185 replies
  • 29 Bravos

Minimum active period between inactive periods?

I allowed my Legacy $40 (T&T&1GB) account to go inactive for a period and reactivated at the end of Feb. Payment is due in a couple of days. I don't need it for another couple of weeks. Would it work to let it go inactive again on Mar 29? And would I...

ottawa by Model Citizen / Citoyen Modèle
  • 871 Views
  • 4 replies
  • 0 Bravos

Resolved! Charged extra for service renwewal

Hi I recently renewed my plan, I was charged $118.65 for a three month renewal. However, an additional $10 has been taken off from my account. Can anyone help me with why were $10 deducted?

faisikram by Good Citizen / Bon Citoyen
  • 1770 Views
  • 9 replies
  • 0 Bravos

Resolved! Quick question

When I log in in my account it's say available balance is 107 Next payment date June 20 2017Amount due say nothing blank  I have a 90 day 12gb plan when do I have to top up again or do I have to top up now  Cuz when I click on my plan it's giving me ...

Re: Suspending Phone Service

Hi, I need to suspend PM service (discontinue). Please discontinue the phone service now. Please do not charge my credit card anymore (I was on auto payment). Service ends on 10 April 2017. Thank you. Rgds Paul Wimenta telp No. 647 6565 718

wimenp by Good Citizen / Bon Citoyen
  • 977 Views
  • 4 replies
  • 0 Bravos

Reactivating suspended account

Hello, I lost my phone and had my account suspended 2 weeks ago. Now I would like to re-activate my account with a new plan but the system will not let me put money into the account. I read that I need a moderator to do this change for me? I PM'd one...

jessicawy by Great Neighbour / Super Voisin
  • 1348 Views
  • 4 replies
  • 0 Bravos

Resolved! hmm 5 lines suspended,

Hi, @Mary_M, @Shazia_K 5 of my lines are suspended, i got the following text from PM"Sorry your plan didnt renew becuase we didnt receive your payment. Make a payment"all of the 5 lines have active autopay. Should I manually make a payment ??????????...

rakkaus by Good Citizen / Bon Citoyen
  • 2084 Views
  • 15 replies
  • 0 Bravos

Resolved! Help!!! Plan change

Hey folks,   Didn't know plan changes had to be done before expiry now. Didn't think that was the case and must be a new thing.  Can a moderator or someone with PM please help me out with changing plans please??? Thanks!!

burkely by Great Citizen / Super Citoyen
  • 2807 Views
  • 12 replies
  • 0 Bravos

Resolved! How to tell if it's AM or PM in usage history?

Hello, Is there a way to input AM / PM or use 24 hr clock standards when viewing the data usage history to better track your usage to avoid confusion? For example, below is my usage history.  I know for sure i made an outgoing call at 10:45 AM on 25/...

Spoon2k by Great Neighbour / Super Voisin
  • 3053 Views
  • 15 replies
  • 0 Bravos

Resolved! Changing Credit Cards for Autopay

Hey PM fam....  Just cancelled the card that I have in PM for autopay... I tried to change the Credit Card that I have listed in autopay, but I couldn't find a spot to do so. I then tried by removing autopay and figured I could start again and use th...

Jrat59 by Good Citizen / Bon Citoyen
  • 2448 Views
  • 4 replies
  • 1 Bravos

Data stopped and all rewards history missing.

My wife's phone was renewed with 90Day Unltd Province Wide Talk/Unlimited Text/12GB data on February 12, 2017 and now the add-on is missing. I looked at the usage history and can only see about 4,531MB of data used from Feb 12 to now. Is there any re...

Pogizzle by Good Citizen / Bon Citoyen
  • 2555 Views
  • 32 replies
  • 0 Bravos

Resolved! Long Distance Add-ons/International Question

Hi, Keep getting confused of what is and is not covered and trying to explain to my parents with year old topics dont help either...lol 1) If they purchase the $15/400 min addon, they can travel anywhere in Canada/US and they'll be covered for talk, ...

Resolved! Refer a Friend Reward

Hi all!My situation:I have a legacy/grandfathered planMy account is currently inactive (since less than 90-days, I will reactivate it before this 90-days passes)My question:If a friend activates a new account and refers my number (while my account is...

Suspending my own service, payment date did not change

Hello all, I was phoneless up until today so I had my service suspended (roughly 1 month). Today when I unsuspended my service, I noticed my payement date remained unchanged. I am not sure what Public Mobile's policy is but if my service is suspended...

nourel by Good Citizen / Bon Citoyen
  • 1331 Views
  • 6 replies
  • 0 Bravos

Plan activated but not working

@Shazia_K, @Mary_M, and @Saray_OSo i activated a new plan and it says active on my online self serve acc. And when i dial *611 it says my plan is active But i cant make any calls, check my voicemail or text. It says that i dont have an active plan or...

Jesoka by Great Neighbour / Super Voisin
  • 1097 Views
  • 5 replies
  • 0 Bravos

Resolved! Future of 90 days 12gb plan

Legacy account or Grandfather account moving to koodo as I heard from April 1st 2017Would we get that opportunity to move 12gb plan to koodo as well or no also wondering are we gonna get 3 dollars raise as well in future or no like other legacy accou...

Changed my plan - paid now - when will it take change?

Hello,I changed my plan yesterday and as it says on the page "You can choose to change your plan now or start your new plan on your renewal date." and I chose to change my plan now and paid. Payment when through but my plan still shows as my old plan...

monocycliste by Good Citizen / Bon Citoyen
  • 1203 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant make any phone calls

I just changed my plan to calling anywhere within the province. But everytime I make a local phone call it says its long distance. Can anyone please fix this asap thanks. And when I check my voice mail it says I dont have an activate plan. I have reb...

pugger by Good Citizen / Bon Citoyen
  • 2731 Views
  • 12 replies
  • 0 Bravos

Credit card payment

Trying to set up new account and my credit card won't work. My card provider says there is no problem with my card

DS44 by Great Neighbour / Super Voisin
  • 991 Views
  • 5 replies
  • 0 Bravos

Cant access my Rewards!!! Please Help!!

under my rewards page it sayd the following: As of today your estimated payment is: $0Due Mar 24, 2017Plan Cost (Including Discounts) $30Total Rewards earned($18)Available funds in your account($34)As of today your estimated payment is:  $0Actual amo...

dazel247 by Good Citizen / Bon Citoyen
  • 1384 Views
  • 3 replies
  • 1 Bravos

Resolved! Lte speed

Wondering what other people's getting on lte network share your speed I m getting 30 to 35 mb per second in hamilton

Resolved! No Mobile Data Since Upgrade to Android Nougat

I have had no data service on my Samsung S7 Edge since upgrading to Android 7.0 Nougat earlier in the week. APN settings appear to be correct, screenshot album linked below. Account is paid up and WiFi connections work. Any ideas? http://imgur.com/a/...

dillbag by Good Citizen / Bon Citoyen
  • 13906 Views
  • 10 replies
  • 0 Bravos

Review: 10 Months into service

Well We are hitting the 10 Month mark in a few days with Public Mobile and i thought i would give my opinion for anyone wondering if you should switch. When i first came over to PM i tested LTE Data alone on a 10 day plan to see how the quality was. ...

BrrMcGrr by Great Citizen / Super Citoyen
  • 1522 Views
  • 8 replies
  • 11 Bravos

Resolved! Newest Moderator - Welcome to the Community

I see we have a new moderator, according to the Contacting Our Community Moderators article. I'd like to extend a hearty welcome to the newest member of the moderator team, @MarieHelene_LI wish you a happy and successful time here.  Best of luck and ...

SD08 by Retired Oracle / Oracle Retraité
  • 2313 Views
  • 17 replies
  • 13 Bravos

Roaming in the USA - An opinion

Hi thereI've only created this post to share my experience with roaming in the USA.I've been using the new ten day triple roaming package offered by PM for my trips to NY and Texas. The connectivity and the ability to apply add-ons as required have b...

brainfreze by Great Citizen / Super Citoyen
  • 874 Views
  • 2 replies
  • 6 Bravos
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