Calls and texts barely work

[astroveg]

First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Starting to feel like i got ripped off. Reset my phone a million times. Any ideas what might be causing this? I'm in Ottawa so coverage should be good. 

[astroveg]

Great, I'll contact them, thanks for the help @geopublic 

[geopublic]

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@astroveg wrote:

Yes I checked, it is compatible. Any other ideas? @geopublic 

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@astroveg  Are you running stock Android? What is the preferred network connection setting. You also might message thr moderator team to check your account. 

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[astroveg]

Yes I checked, it is compatible. Any other ideas? @geopublic 

[geopublic]

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@astroveg wrote:

I'm not using data do I need to set APN setting for calls and texting?

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@astroveg @Only if you want to be able to use mms with texting.

Did you make sure your phone is compatible with PM?

[astroveg]

I'm not using data do I need to set APN setting for calls and texting?

[astroveg]

A Sony Xperia M4 Aqua E2306 .. 

[mojorising]

What phone do you have? What plan are you on? Did you input the APN settings for SMS and data?

[geopublic]

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@astroveg wrote:

First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Starting to feel like i got ripped off. Reset my phone a million times. Any ideas what might be causing this? I'm in Ottawa so coverage should be good. 

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@astroveg What type of phone do you have?