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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! MMS

I am unable to send or receive MMS texts from my iPhone unless my data is turned on (or if I use iMessage to send to someone who also has an iPhone). Is there a way around this?

cannot send/rec texts or make/rec calls - $15 plan

I switched to $15 plan a couple days ago. It was all good till yesterday. I noticed that I cannot use any text or voice service at all. Just checked again today, the phone service is still not restored. Wondering when will the service be back? @Moder...

Hypothesis on why new subscribers to $15 plan have no service.

As many other customers in the community, I recently (April 30th) subscribed to PM and their $15 dollar plan. Starting on May 2nd, I have had no service whatsoever. What is strange though, is the fact that my wife has the exact same plan, but is no...

PM plans

My husband signed up with PM a couple weeks ago and got a sweet plan of $25/30 days, unlimited long distance, 1.5 GB of data, and unlimited international texting. I went to sign up today and the plan is gone! Is there any chance it will come back? Do...

plan

Hi 2 days ago I bought a sim card from Public mobile. My plan has 100 minutes outgoing call. unlimited incoming call and text message but now I cannot call anybody. Can you help me? Behnaz

talk is not included

I am new to Public Mobile and often get messages that talk is not included.I have unlimited Canada wide talk. It seems to be when I try to call a number that is in my contacts. Please advise me asap how to correct this.Thank you,Murielle

Resolved! Service

Bonjour,j'ai payé pour un forfait récemment ,*611 me dit que mon forfait n'inclus pas les appels,bref je ne peux faire d'appels,ni en recevoir,qu'elle est la solution?merci.

No moderator?

Over 48 hours and no response from a moderator?

Fix for data not working on new activation due to APN not configured?

Hi everyone! I'm new to PM and having difficulties accessing data on my new plan since making the switch on May 1st. Call and text seem to be working fine, as does wifi when it's available. However, I have no data, despite my plan including 1GB + 500...

Resolved! Why do I get the message I don't have an add-on? (when I really do) Why can't I place or take calls?

Phone is paid (a year ahead) can't make calls can't take calls (busy signal)lost/suspend method dosen't helpreboots do nothingMessage plays I have no add on / long distance but its a local call.

Resolved! $15 plan but my account doesn't show unlimited incoming

Hello .I ported my father's in law phone number over when I came across https://mobilesyrup.com/2019/05/02/public-mobile-unlimited-incoming-calls-15-pre-paid-plan/ Process went smoothly.but my account plan details do not mention unlimited incoming ca...

New 3GB Promo for Bell, Virgin and Lucky Mobile - meanwhile no service for existing customers

I cant believe PM has decided to slash its most popular deals for current customers while offering this new bonus on Port Ins. My spouse is with Virgin and would never leave considering the cheap 3GB LTE plan they have with excellent customer service...

Resolved! $15 100mins Plan inactive shortly after activation

I activated $15 100min plan. Used it for half of the day. Spent about 18mins of talk time . By the evening, the plan is no longer active. I cannot make or recieve calls. my plan due date is may 30th. is this normal?

Resolved! Porting question

I have a corporate plan with Bell. I pay for my mother's plan but want to switch her to public mobile to save money. Am I able to set up and Public Mobile account in her name along with her credit card and port over her number even though it's attach...

Resolved! BONUS 500 MB with AutoPay on 30$ plan: 500mb 3g + UNLIMITED Can Talk + UNLIMITED International Text

Hello.New user here. I signed up specifically for the featured 30$ / 30 days plan, advertised as such: 500 MB Data at 3G speed + BONUS 500 MB with AutoPay UNLIMITED Talk Canada-wide UNLIMITED International Text and Picture MessagingVOICEMAIL & Call D...

Resolved! Phone problems

I have a plan that is unlimited everything minus data, and i cannot call anywhere (even if it’s local to me) without it saying “you do not have the long distance add-on to complete this call.” Now the numbers/people i am trying to call are not long d...

Resolved! problems with plan

I accidentally added a U.S. roaming 1 gb add on. i dont go to the U.S.A so this is wasting my money. i cant delete the add on. Can anyone help me get ahold of someone to speak to through public mobile to correct this add on, delete it? i dont like th...

Transfer number from Koodo prepaid

I contacted @CS_Agent on Tuesday to transfer my number from Koodo prepaid, and they still haven't replied. My plan is expiring and I need it switched by tomorrow. How do I contact an administrator to switch my nunber?

Public Mobile, Address Your Service Lapse!

Why hasn’t Public Mobile shown it’s customers the most basic courtesy by acknowledging this obvious service interruption? If you choose to forgo live personnel in addressing critical issues, it is emcumbent on you to have a system in place that imme...

Resolved! New setup no calls or texts

I got Public Mobile yesterday on $15 plan and was able to call and text but not today. I've tried rebooting my phone a couple times. Any tips?

Resolved! I ported a number from speakout, voice and data not working

HI i successfully ported a number from Speakout, and made a successfull call last night. Today, i tried calling someone and got a voice message saying my plan does not have voice...i checked my plan online and both voice and data are active. Please ...

Need settings to set up pic texting

Resolved! Charge My Credit Card But Suspended My Plan?

I updated my plan, my credit card was charge and then you suspended my services?? Now there is no phone number to get help??? How do do I get my account working again.

Twice paid last month

I have paid twice of month and due Date again I get messages after 15 days what I have to do

Resolved! New Activation Data not working

I just activated a new sim and number today. i have a plan with unlimited talk & text plus 500 mb data. I can call and text now but I can not get online, only get an error message saying can't connect to internet. I have followed all the self serv...

Resolved! Drop calls

I am dropping calls all the time. I cannot get thru one conversation. I’ve had it happen 8 times in the span of 1 hour. When this happened I am in a full service area so Im not losing service. I did things that google suggested such as resetting netw...

Change of number

I have just changed my phone number may I reverse this and go back to my old number back

Resolved! $15 per 30 days plan

I recently enrolled in to $15 per 30 days plan and my plan features are as follows:100 minutes Limited Canada-Wide Talk250 MB at 3G speedUnlimited International TextsThere is a plan now on PA page for $15 per 30 days but the flowing features are incl...

Resolved! Can't login or reset password

I forgot my password and after trying too many times it locked me out and won't send me a reset email. The helper robot says to send a private message, but the "contact us" link provided just leads me to a page that says "Private Messages" but with n...

Resolved! Plan Expired but amount owed is $0.00?

My autopay seems to be broken, every billing cycle I get a text about my plan not being renewed, and I have to manually do it. I've tried re-entering my autopay information, using a different card, but nothing works. This cycle I got the same "not re...

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