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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switched to Koodo, Can't Access My Account Anymore

Hi. I switched from Public Mobile to Koodo a few months back under a promotional offer and ported my number over. Everything is fine with the phone.The problem is I cannot access my old account. I need to get detailed records/call logs for a legal ma...

Wrong account set up

Hi public Mobile. I joined recently via Walmart. I wanted the 45$ promo plan but seem I got placed into the $10 plan (happened to my fiancee too) I know I can change the plan only but I'll loose the 10$ I I paid already. Any way of getting it correct...

Can't send or receive texts after data warning reached

I can't send or receive text pictures, but could before today. I had set my data limit to 5.5 GB, and my plan is 6.5 GB. So I couldn't get pictures text to work once I reached my limit. I went and changed my phone's data limit to 6.5 GB and it did n...

Can't reset password no email received , now locked out. Need help

Arrrgh ! Hating this system at the moment. Since yesterday tried to reset password and no email received despite appearing successful. Posted private msg to moderators no response . Now locked out....Bah!

Resolved! SIM card sizes

I activated a new account with a new phone number today at Walmart. I want to set up self-serve, which requires you to receive a text message with a verification code. The problem is that the phone that will be used with this account needs a regular,...

Switching from Koodo to PM

Just ordered my SIM card and was wondering if I had to get my phone unlocked by Koodo in order to use my new PM sim?

Password recovery email will not send to me?

I must have typed my password wrong when I activated my account and created the password, and now I am unable to login. I remember my secret question answer and after typing it in I get the response "We have sent you an email that will outline how yo...

Error: No long distance add on

Hi, I tried dialling a number with an in-province area code and I'm getting an error saying it is a long distance number and I don't have an add on. The number is clearly an area code associated with the same province 778 and I'm in BC. How can I sol...

Resolved! Can't change my plan

@CS_Agent I had added $45 to my account to make it so I can get the 5.5gb plan that you're currently promoting. But because I waited until my account for the month was up, I am now "suspended" and can't use my balance for this. I don't want to pay fo...

Resolved! loss of Public Mobile network service in Burnaby, BC. since Aug. 15/18. Do others have this problem?

Resolved! Don't renew plan when topping upq

Every time I top up it automatically renews my current plan. But if I want to change plans, it robs me of the opportunity. There seems to be no clear way to change to a different plan when your current plan has expired. This is frustrating as all hel...

Can't send out text message

I ported from ChatR to PM about a week ago, I got the confirmation that transfer was done successfully, and I could make phone call, receive phone call and also receive text message, but I just can't send out any text messages. My plan is the $25 / 3...

Re: Long Distance calling from Toronto to Toronto?

Can someone tell me why calling a 647 number is a long distance is Toronto? I know that person is in Toronto cuz he is right in front of me now.

Cannot use 400 min Intl Long Distance; Error message: Talk is Not Included in Your Current Plan

Hi Everyone,I just added "400 min Intl Long Distance (Incl Canada & US)" on Monday Aug 13; but when I try to make a call I get this message: "... Sorry, Talk is not included in you current plan ...". I already turned off/rebooted my phone several tim...

Phone not working for incoming calls

Purchased a new SIM card at London Drug last nightReqeuested a phone number trasnsferThey said the transfer would take a couple of hours.Outgoing calls display my number on the recipeientsPeopele calling me say Client not available.

Praise for the Community

I signed up to PB not quite a month ago. I liked the idea of rewards, but when I first read about the Community, I thought it was a bit much. I pictured people forcing themselves to participate, hanging around a social media site trying to find somet...

Phone not working

Can someone tell me how long it takes after you sign up before my phone starts working. I have signed up the payment is taken out of my account. Still no incoming calls.

Remove voicemail forever

I saw a couple of threads about this but non of them was talking about complete removal of the voicemail service. Is it possible? If yes, please advise how to proceed Thanks

Disable voicemail for good

I saw a couple of threads about this but non of them was talking about complete removal of the voicemail service. Is it possible? If yes, please advise how to proceed Thanks

Porting From Koodo To Public Mobile

Why is porting post-paid Koodo numbers taking so long? I began by checking my number's eligibility... We were unable to transfer the phone number you entered. I sent a Private Message to a moderator and more than 24 hours later there still is no resp...

Resolved! Buying a new phone

Having been with another provider who routinely upgrades my phone every two years, and now having switched to PM, I am wondering the best way to obtain a new phone once I need one. I am not interested in a fancy phone. i hardly use data. I really mos...

Resolved! Future Dated Plan Switch

I future dated a plan for today (August 16). I went from the Fall 16 promo 120/90 days to the $40 for 4.5GB 3G for 30 days. However my account is saying that after my $11 in rewards is taken into account (which was $21 if it was still the 90 day plan...

Resolved! $25 account credit

London Drugs has the promotion where you get a $25 account credit on any talk and text and data plan + $0 sim card when you activate in store. I received the free sim card, but have yet to receive the $25 account credit. Does this have anything to do...

Cancel the sim card order i placed

Id like to cancel the sim card order i placed

Resolved! Just ordered a sim card can i select my rate plan before i get the sim card?

I just oedered my sim card and im wondering if i can choose my rate plan before i get the sim card.

no acount info

Hi,I just bought a SIM card in store and the clerk set it up for me. But she did not know she had to print the information before she closed the page. So I have a supposedly activated SIM but I have no account info, no phone number, no way of getting...

My Account

Hi there, I tried the forgot password option and my account is now locked. Who do I contact to reset my password? Thank you,Kim

Data add on

How do I get my data add on to work

Payment of Sevices through voucher

Hi, I have 790 dollars in my public service mobile account. My question is will the payment be deducted automatically because I have been trying to enter the voucher number but I see a message saying that the voucher has already been used which is tr...

The $35 plan is too expensive

The $35 plan comes with 1GB data, unlimited talk and text; while $40 plan comes with 4.5GB data, unlimited talk and text. Obviously, the $35 plan is not attractive at all. It is more reasonable for $35 plan to com with 3GB data, unlimited talk and te...

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