Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have rewards in my account but they do not reflect in the renewal amount. Why?
I really got to say I am disappointed how Public Mobile has handle this inquiry, as mentioned an effort would be made to contact Telus Corporation and the call was made. I had an opportunity to speak with a member who representative the President and...
Hi, I am trying to change plan for the one-month province-wide talk 27$ plan. My last one expired a few days ago and my account is «suspended». I paid the cost of my new plan, plus I'm supposed to have a credit of 20 bucks in my account. Although my ...
Hey people!I am a new customer to PM. I transferred from Bell a couple of days ago and experienced the porting problem that most people are experiencing right now. I had to send a message to a Mod and will patiently wait for this to be resolved. I h...
Hi Having an issue where my account is suspended following the expiring of the US roaming addon. My 3 month plan should be expiring in February but my account is set to expire in a week due to this issue. Could someone please advise? Based on what I...
Hi,I'm trying to port my number from kodoo and I keep getting this message: Your Old Service Provider rejected your transfer request. Common mistakes: • Account Number doesn’t match Old Service Provider records • Equipment Serial Number doesn’t mat...
I have never had this issue, On Dec 10 I woke up with a text saying payment couldn't not be taken out, so I assumed funds, but wasn't, tried to log in and it wouldn't let me log in, I tried to reset password, but no answered I wrote down when filling...
Hey everyone. @Shazia_K For those was charged on the credit card, and receives no service that was agreed on the contract, and no support, and want to get a refund. Reply here with:1. How much you were charged2. How long you have been without service...
It appears that when I tried to set up an account for my daughter with PM, all went well (including inputting the SIM card number) until the very end of the registration process when we were bumped out. Over the next few days I noticed that my Visa w...
Hi - so I joined PM during the $40/12GB promo (who didn't?!) on November 18th and have been super happy until today (December 12th) when I tried to make a phone call and got a recorded message from PM saying calls are not included in my plan! News to...
Hey not to be weird but is @Tony_T a new moderator? Maybe I'm just completely lost. If not, welcome to the community @Tony_T
I'd like to suggest that: in the time postings under "Date and Time" in the Usage History be either in 24 hour time, or indicated AM/PM (so one could tell what time of day things were happening), and also that: under Add On Usage, could there be an i...
Hi, I tried numerous times trying to port-in a number but it doesn't seem to work. Can a moderator or somebody help me?
http://www.iphoneincanada.ca/carriers/telus/telus-wifi-calling-ios-10-2/
Hi... I switched my dad over from Wind mobile a few weeks back just prior to the promotion going away. At the time it said the transfer went through however there was an error but we later received a confirmation email nonetheless stating that Public...
Hi, I have been enjoying PM service so far. However, my SIM card stopped working all of the sudden. I have an unlocked IPhone 6 plus. After inserting the SIM into my new unlocked Lumia 650 phone,the SIM stopped working. I reinserted the SIM into othe...
I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...
It was okay. I was upset about some other issues. This time, I don't receive sms text messages. I can send out (many of my testers received it) but I don't receive any. It's been like this since last Monday. ...been a week and still no solution. I've...
Hey Everyone, I am using an android phone and I cannot seem to turn off call forwarding on my phone. It keeps saying Service provider unaavailable or does not accept call forwarding if line is busy or unanswered. The main call fowarding for all is t...
I have sent three PM's to mods about porting my number over the past two days. One said she PM'd me and my inbox is still empty. My number has not been ported. I wouldn't mind support using forums such as this for support, if they worked, but this ...
I received the "Port Complete" text message this morning. My phone now works.It take 10 days, but I am happy. My private message to the MODS about the port, remains unread.Should I delete it?
Hello, My mobile data was working the last couple of months, just started to not work today. Is there service interruptions going on?
I believe the solution for Public Mobile is really simple double the data to their current plans this would be adding "True Value' to their customers. The other issue is the board although it is a cost effective idea it needs to be modified by doubli...
Hello, I finally ported our 2 numbers at the weekend and it seems to have worked ok. However, when we make outgoing calls from either line we get the message "Please wait while we connect your call; long distance charges may apply". It happens with a...
This is getting **bleep** annoying. Every single time I pay. It takes my money and then I have to come post on this dumb forum about it. Yes it took my money and took it out of my bank account and yes my account balance says 0$ and yes this happens 1...
Paid on Nov 30, 2016,send private message to mod after because plan didnt change to promo plan. Hope someone can help. Thanks $120 per 90 DaysThis plan includes: -- 12GB Data- Expired- Unlimited International Text- Unlimited Provincial Talk.
cant sign in my self serve account,unable to access my account, i click on forget password, and come out account cancelled,i got the line pay every month from my credit card in automatic,if i try to make new account, come out you already have an acco...
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@Shazia_K @Mary_M @Saray_O @Caroline_D URGENT!! I purchased the 3 month plan through promotion in November, I also purchased a US roaming addon as I'm on vacation in the US at the moment. Since today my account status is showing that it was expired a...
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