Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine....
We just switched over to PM from TELUS on Monday. This morning I woke up with no cell service, but my husbands phone works just fine. My account is active, no outstanding balance and the SIM card number is correct. I use an iPhone 7. It has been turn...
I just changed the plan to unlimited talk Canada wide. Does it mean that:~ I can make any Canada wide calls anywhere in Canada;~I can receive calls from anywhere in CanadaPlease Confirm. Thanks.
Dropping service now!!
HiI have been with PM for two years, no problems until today. All of a sudden I have no data. My account has lots available, my wife's identical LG Stylo has data, I have tried redoing the APN settings, pulled battery and sim card, no luck.Please hel...
Im trying to change my card on my accound because i missed my payment tpday and the prob is I dont even know my email becuse its been long time that Ive enetred could u please help me with that this is my phone nr 4********* and my email is g*******@...
Hi there,I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account...
Hi, Is voicemail included in my plan?I have a 3 month $165 US long distance with 6 GB of data?
Who changed my plan?
Does anyone know anywhere in Canmore or Banff payment vouchers can be purcased?
I added the APN settings for my Zenfone 4 and now everything works. I have been wondering though: why aren't these setting in the sim card? The sim has Koodo and Telus settings which did not work, why not just have the Public Mobile settings as the d...
I went from the $25 unlimited province-wide talk/text to the $25 unlimited Canada/text and 1GB data plan. My original plan I paid every 90 days, while the new one is every 30. I had an autopay reward and a refer a friend reward which should be a tota...
I just ported my number from freedom mobile. It’s been more than 12 hours. I can make calls and send and receive texts but I can’t receive incoming calls.im pretty sure now that I inputted my freedom account # incorrectly. Is there a way to rectify t...
Who do you contact if monthly autopay goes up without your approval?
Hi,Mid-cycle I set my $30-plan to change to the $25-plan on renewal, which should have occurred around April 10th or 11th. I'm on autopay. I currently have no service. When I log in I get a orange box saying "Please disregard this message if you have...
I'm on an Autopay plan and have been for a while. This morning I go to use my phone and it is not working - please advise.
I recently purchased a US Roaming Add-on, but when I looked at my account summary I was charged for two packages. How do I get the extra package refunded?
I'm new to Public Mobile and haven't used my phone in weeks. When I checked my usage history for the first time, it shows my phone in use almost daily. Mostly it shows the usage as "WEB" but there are a few outgoing to one number I know I didn't ca...
Can Public Mobile cancel my voicemail?
Seems I have a potential problem on my account. Check these dates:My next Payment Due Date of "May 3 2019" doesn't match the AutoPay Date of "May 7 2019".If I understand these dates correctly, my plan is up for renewal on May 3rd. And my AutoPay won'...
Many options to n the states to buy a SIM card. However for those who do not have dual sim it is slightly annoying to switch back and forth. Has as anyone had a good or bad experience one way or the other? I have been looking into e sim options for ...
I made payment 11 days ago acct is still showing the balance but no service
Hi Community,I'm a recent Public Mobile customer and have the $15 plan - 100 minutes and unlimited texting. I am using an iPhone 6.I am thinking of getting the unlimited text for $8. Just want to confirm I'm doing the right thing as I have never use...
i need to buy new phone . Anybody here after hooking up the ssgal 8 to pm ,have issues with data or getting to apn . thankyou
My service was suspended 3 days before the plan expired. I didn't know how to get assistance so I rennewed my plan early, losing all of my unused data. Then on the day that my service was originally supposed to expire it suspended. So I lost 3 days ...
I've been having credit card issues processing and so I'm worried my Fall 2016 plan didn't get renewed with my autopay details. I think I have 30 days to process a payment before I lose the plan. (My last payment was Jan 30, and it says I have paymen...
how do I fix this?
I have 3 seperate cell's set up. 2 are linked to one CC and the other is seperate. All payments happened as they should but to of the phones say they are suspened. I have restarted the phones and confirmened with my CC that they payments happened. Th...
i bought a SIM card today, tried setting it up on my phone then it took forever to a point I started doing something else and when I came back and woke my phone up the application was closed...since, i have tried to activate my SIM card and it is say...
