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I provided account number, pin, alternate phone number and name. I've tried it without the pin and I got the same issue as well.

The carrier is Chatr. They should allow port outs as I ported out another number successfully

Yep, that is what I did and I filled in the information but it says my old carrier will not approve it or something. I tried it a couple times and now I get a Generic Error when I try to access the plans and add ons tab...