URGENT: NO SERVICE SINCE NOV 19

[durrrrr]

Hi...

I switched my dad over from Wind mobile a few weeks back just prior to the promotion going away. At the time it said the transfer went through however there was an error but we later received a confirmation email nonetheless stating that Public Mobile charged the credit and what not.

Fast forward to three weeks later and neither the Wind sim card nor the Public Mobile sim works. It states that the sim is not register on the network.

My credit card has been charged the full amount yet I have no service. Can anyone help please.

[fftljoe]

What day of private messages are mods responding too @Saray_O

[Saray_O]

Hi @durrrrr, 

I'm really sorry you've been having issues with your port! I just sent you a private message. 

[durrrrr]

Thanks for the insight Luddite. I've already sent messages to several Mods in the past 4 days with no response whatsoever. I assume they are overwhelmed by the amount of issues thus far.

I am hoping and praying that I get a response shortly and service will be restored however I'm not holding my breathe. It's unfornate that my first experience with PM had to be in this manner and as much as I hate the big 3, I would never have to deal with this ever.

I'm annoyed and frustrated beyond belief that it's been over 3 weeks without a resolution. PM can't realistically believe that they can continue running a business like this without alienating the users that it supports.

Please figure it soon PM.

[Luddite]

Send a private message to any moderator with your phone number and a description of what has happened, but given their backlog it will likely be several days before they respond.

It's not much consolation but while service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Expect an adjustment to your plan start date.

[ShawnC13]

I know @Shazia_K is around and I am sure she will get to you soon.  Sorry to hear about ths issues