Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan ADs; Differences in price(s)

Upon doing a WEB search.. )https://www.whistleout.ca/CellPhones/Search?minutes=100&sms=100&data=100&address=634+Second+Street+South,+Kenora+ON+P9N&tab=postpaid) a few plans came up, all hosted by Public, yet it appears that there are different carrie...

Resolved! Used up data. Need account reset

Hi there. Can my renewal date be changed? I'm on the 8gb plan and have used up my data a week before the end of the month .I drive for Uber which uses a lot and I don't want to keep buying the add-ons. Are there plans to offer a 10gb plan?

Resolved! Changing plan will sevice is suspended

Hi, I currently have a 45$ 1G LTE plan. My service is suspended... I needed to pay 5 days ago. I want to change to a 10$ plan. When I go to the self-service page and chose this 10$ plan. My only option is Top up your account. The change on renew...

data usage warnings?

Does PM send notifications when you are getting close to your monthly data usage limit? Thank you!

Resolved! I will be away from the country for 2 full months during summer, what can I do with the plan?

I am currently using 4Gb data + calls + text plan monthly plan. But I will not be in my city for 2 full months during Summer (July, August), will be back only in the beginning of September. My plan cut off date is 22nd of every month. Do I have th...

Mods not responding to port-in request

Signed up 2 days ago, PM'd mods to port over my number from Koodo, but no one has replied. I've tried PM'ing again but still no reply. Is this usual? Last time I ported in a family member they responded to PM within 15 minutes and completed the port....

Resolved! Plan didn't switch at renewal

My plan was set to switch to the $25 plan at the next renewal. However, I am not sure what happened, because said my account was inactive. Then, I received a text message to not do anything if I had already set up autopay/have a balance. But now I se...

Using a PM SIM in a ZTE wireless home phone base station. Anyone tried this?

I'm interested in using a PM SIM in a ZTE wireless home phone base station. Anyone tried this? Did it work/not work? ZTE wireless home phone base Thank-You in Advance!

No service after power off

I signed in a 30 day plan two days ago, it worked well until i powered off the phone, after power on, it showed No service. I tried powered off a couple of times, it still shows No service, please help, thanks in advance.

Still No Service 18 hours now in NL

No moderator has got back to me. Really need my phone today for business. No landline.If nothing within the hour I will have to get another carrier. I am pre-paid for May any chance I will get my money back?

cannot make or receive calls

I am unable to make or receive calls. I contacted a moderater they advised they are working on the issue-- this is yesterday, still not able to make or receive calls. Now my account on self serve says suspended, but there is suffice funds available f...

Resolved! INTL CALLING

Has anyone had any success with phoning and getting through to the U.A.E (United Arab Emirates)? I have attempted to phone there several times but it seems as though calling to there may be resricted for now. Please let me know if there are any tri...

Resolved! Changed the plan and the account didn't autopay as usual

Hi, Used the services for almost a year with autopay setup.Changed my plan last month but didn't change any credit card info & autopay. Today I found my account is suspended and went to the website and said i didn't pay the bill, so I paid it again.B...

Resolved! unable to make calls. system says please call 611

hi ive had my account for about 8 months now. i was previously able to to make calls and text. the account is autopay with call and text.i havent used the phone in 4 months tho ( still paying — myaccount shows active and no owing balance ) but toda...

Resolved! My daughters phone was stolen we cant remember her email address or password

How can we deactivate her phone?

Resolved! Can't make a payment

Service was deactivated. I clicked reactivate and entered multiple credit cards, all of which are working perfectly fine. I want to reactivate my plan or make a payment. Seems simple enough but not on this site. Help please

Resolved! Can't receive texts etc

I can send texts but replies aren't coming through. It started last night. I've restarted my phone, but it didn't help.Suggestions?

I have no data and only you can fix it. Help. Please??????? @Moderator_Team

@CS_Agent No one responds to my PM's. How many days (dare I say weeks) do I have to wait for actual help? I have no data and only you can fix it. Help. Please??????? @Moderator_Team

Resolved! Question about area codes

Do all public mobile numbers start with area code 289?

Resolved! Porting phone number to public mobile

Can you port a phone number to public mobile?

still have the problem for incomming call

Hi I got the email from you and i did as the steps that you described below but it did not works.i mean i logged in and waiting the 5 digit that you will send but it did not get any 5 digit in my mesasges.so i could not go next steps. Can you pleas...

Resolved! changing SIM card

I am a new PM user. I messed up my brand new PM SIM card - cut it out too small, managed to put it into the slot by using the remaning frame of the next size up and made it work, but would rather get a new SIM card. Would I be able to keep the same n...

Re: Get Unlimited Text and 100 mins of Talk for $15

My wife plan shows expired. But she has my credit card details and available funds of 27. But i cannot call her..

Resolved! Samsung S4. I have calling and texting but no internet. APN help?

I know I'm supposed to do something with the APN but im not sure what that is just yet. Any step by step help?? Thanks!

Resolved! Porting Number over to PM

Hi, I'm wondering if it's possible to open up a Public Mobile account, (with a new number). Then in a couple of weeks after trying out the service. Then be able to port my number I have with Rogers over to the account?

Resolved! Self serve PM page not loading -- why?

I can access PM community pages with no problem at all BUT can't access https://selfserve.publicmobile.ca -----the page just freezes and times out. And yes i have tried clearing cache etc. ----- is the problem perhaps that too many of us are trying ...

Oh no! It looks like something went wrong, but don’t panic.

Tried to port number earlier today but system got failed after providing credit card information and brought me to that fancy screen.As of now: It says sim card invalid upon attempting registration again and disallow me from accesing account nor rese...

Resolved! New sim card - i cant login or have signal :(

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unabl...

Resolved! 3G throttling

How long does it take for the 3G throttling to kick in on the $50 8.5gb 3G plan that I signed up for yesterday?

Resolved! SMS TEXT MESSAGEING

My ipone is not working on the imessage or facetime it keeps waiting for activation any one else having the same problem with PUBLIC MOBILE i have 25 dollar plan unlimited canada calling and international text and pictures 500 + 500 m Data

Community

Forum Posts