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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1334 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3255 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31883 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43751 Views
  • 182 replies
  • 30 Bravos

90 day vs 30 day

Besides getting your data in one lump sum, is there any other pros with going the 90 day plan?

Having trouble porting number from Virign Mobile

Hi. I bought and activated a PM sim card about a week ago, and want to port my Virgin Mobile number over. When I typed it into the "Check to see if your phone number is eligible" box, it said: "We were unable to transfer the phone number you entered....

nesci by Great Neighbour / Super Voisin
  • 1074 Views
  • 5 replies
  • 0 Bravos

New sim card not working.

Activated a sim card this morning and plugged it into my phone and it's not working. Phone is unlocked . Sim card # 8912 2300 0028 9358 723

Chupchup by Great Neighbour / Super Voisin
  • 973 Views
  • 4 replies
  • 0 Bravos

renewals are not rocket science

I don't how why this is being so difficult for some folks.My second month expired yesterday. Needed to renew.I had some reward. I had some small balance. I had voucher value on hand. Entered it last night for the overnight renewal. In the morning I h...

Anonymous by Not applicable
  • 1654 Views
  • 9 replies
  • 7 Bravos

Account Locked

HiMy account is locked. I tried clicking "forgot password" link and was told that an email has been sent which I never received.Please help! MOHPREET MANKOO

mohpreet by Great Neighbour / Super Voisin
  • 600 Views
  • 2 replies
  • 0 Bravos

referral

I need a referral for today.  First come first serve.

ytjohnson by Great Neighbour / Super Voisin
  • 480 Views
  • 2 replies
  • 0 Bravos

Authenticatiing accounts

Just notified by @Brooke_C that it's back to square one for now. Current system not ready for prime time.  "Send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotte...

Luddite by Oracle
  • 572 Views
  • 2 replies
  • 3 Bravos

Resolved! need a referral

i need a referral code. im signing up for public mobile later today. Send me your codes to my inbox and a funny joke. The one that makes me laugh the most is the code I will sign up with. Good luck!

johnny142 by Good Citizen / Bon Citoyen
  • 2197 Views
  • 10 replies
  • 1 Bravos

Change SIM Card PLEASE HELP

Hello, I have had some issue's getting my account running as I ported from Virgin. I can not access my self serve account and need to change my SIM so I will have a working phone again.My details are below Paul Hernandez Edited: Removed private infor...

paulhern by Great Neighbour / Super Voisin
  • 585 Views
  • 2 replies
  • 0 Bravos

Why does outgoing text messages to short codes claim to be minutes?

While it's not a big deal, I'm still be billed correctly, but was just curious why it does that... I noticed that texts to normal numbers (the ones with (xxx) xxx-xxxx) show up as SMS but texts to short codes shows up as minutes.  It does only count ...

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EdmondY by Model Citizen / Citoyen Modèle
  • 2994 Views
  • 13 replies
  • 1 Bravos

I cannot purchase a us roaming talk text data addon.

Ned help I'm in the us my talk text data plan died today and I can't get another one. I have pre paid enough into my account and it displays other options but not the one I had or want. Any help would be greatly appriciated. Myhandyman

myhandyman by Good Citizen / Bon Citoyen
  • 1185 Views
  • 4 replies
  • 0 Bravos

Resolved! Cancel SIM Card order

Hi, I just ordered a new sim card, but I found out that Walmart sells it as well. I'd rather go pick one up right away rather than waiting for the delivery to arrive. Can I cancel the delivery for the card I just ordered online? Thanks

Swoopz by Great Neighbour / Super Voisin
  • 3546 Views
  • 9 replies
  • 0 Bravos

Based in Vancouver but have Nova Scotian number?

So I went down to London Drugs here in Vancouver and everything seemed to go great, I was given a 902 number for some reason and my phone isn't able to connect to the network.I am assuming I need to change my number and then it will work. I have chec...

PaulOzz by Great Neighbour / Super Voisin
  • 1841 Views
  • 9 replies
  • 0 Bravos

data does not work

hii just activated the service at a koodo location. my data service does not work and i am registered with a 5gb data plan at 62 dollars.  i have updated my apn setting to sp.mb.com and my data is still not working with public mobile. please email a ...

paulsaunders by Great Neighbour / Super Voisin
  • 662 Views
  • 4 replies
  • 0 Bravos

Auto pay missing

Hi all! Did the autopay reward change at all? I'm about to renew but I have 0 bucks showing up for my autopay in my rewards page, it should be 6. Can anyone advise/help? Thanks! 

thatmatt by Good Citizen / Bon Citoyen
  • 814 Views
  • 3 replies
  • 0 Bravos

Changing plans effective immediately

I bought a new PM SIM April 23 with LTE 2GB and auto-renew every month. A couple of weeks ago my circumstances changed and I now need more data than before. I'm very close to running out of data and have more than a week to go before the new billing ...

pubmoduser by Great Neighbour / Super Voisin
  • 652 Views
  • 3 replies
  • 0 Bravos

Resolved! Data for 90 Day plans ~ 2GB

Hi guys so I’m a 23 year old who has gotten a 90 year plan hoping it be a awesome idea . I’m not here to bash public mobile or anything but what’s up with the data usage limits ? I can manage to use data up in a day or three days ? Depending on what ...

Kaylaulrich1 by Good Citizen / Bon Citoyen
  • 1055 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't access self-serve - My Account

Hi There, need help asap, need to update my credit card, can't receive password reset emails, looks like something went wrong when I registered my account with PM, never received an activation email or password reset email, here are my details, pleas...

anjalikamra by Great Neighbour / Super Voisin
  • 1066 Views
  • 3 replies
  • 0 Bravos

Resolved! When are Community Rewards shown?

Reading up on Community Rewards and I think it said they are announced the 8th-10th each month?  Could someone confirm this?  New to PM and trying to get used to things.  Thanks!

terrif by Good Citizen / Bon Citoyen
  • 1109 Views
  • 4 replies
  • 0 Bravos

Resolved! Picture Messaging/MMS

Hello, I amd new to Public Mobile.  I think this help community forum is a very good idea. I have a question about picture messaging.  I think this is also known as MMS. I have no data in my prepaid plan, hence, I don't have any access to Network Dat...

wave713 by Great Neighbour / Super Voisin
  • 11360 Views
  • 9 replies
  • 4 Bravos

Public Mobile Sim in iPad doesn't seem to work.

Have purchased the data add on to my plan but could not connect to the internet with my iPad. My iPad did recognize the Sim and I did have data turned on.  Is there perhaps a special plan required for  iPad?

ohitora by Great Citizen / Super Citoyen
  • 1152 Views
  • 4 replies
  • 0 Bravos

Data not working on IPhone 7

Getting a little stressed out, I switched to PM because I was wanting LTE vs chatr’s 3G I did all the research before switching over, I’ve done all the trouble shooting required to set up my APN and still my data is not working! My phone is unlocked,...

zack95 by Good Citizen / Bon Citoyen
  • 2655 Views
  • 14 replies
  • 0 Bravos

Autopay Fail

So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........It's extremely frustrating to ha...

Junybbun by Good Citizen / Bon Citoyen
  • 1294 Views
  • 5 replies
  • 0 Bravos

Wrong email during sign up.

Wal-Mart entered my wrong email and they can't change it. I can't log into self serve or community. Had to create an account using the email they entered to be able to contact public. Please help was so hard getting this far. Thank you. 

Majornc by Great Neighbour / Super Voisin
  • 1568 Views
  • 6 replies
  • 0 Bravos
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