Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was setting up my mother n law with a new account everything was working as normal until the port over her Koodo Account is still active When I was activating auto pay in the last stack it was taking forever how do we know that nothing was charg...
I'm in Canada, but my tests won't send to a friend even though I can recieve theirs. Using an iPhone, and trying to send to someone who is in Australia. I also have the $50 plan. Thanks in advance!
I purchased this morning at a London Drugs location in Regina. This evening when I try to enter the 12-digit PIN number, I get a message saying this voucher number cannot be accepted. Please verify and try again. There is a reference number on the ...
It is absolutely ridiculous that PM does not push APN settings to a device and even more assine that you lock the APN settings so that users can't add them manually.I bought a new phone and can't use the data I'm paying for because of this nonsense. ...
I got new card today activated it when will it take place thanks ? due day is the 5th of Sept 2019 thank U
I just noticed that Public Mobile does not officially support the iPhone Sources: https://www.apple.com/ca/iphone/LTE/ and https://support.apple.com/en-ca/HT204039#usa I am just wondering why Public Mobile is not listed it seems like all the other pr...
I have just switched from Koodo, now my phone isn't a phone.
Hi,I have suspended my phone plan for time being as I had 30 dollars in my account and I was outside of canada for 2 and a half months.I messaged you and you told me to use lost and stolen service to suspend the mobile service.And told me to reactiva...
my $22 was not add to my phone
Hi Guys, My phone is LG G3 D852 and I have data plan. I can use phone for calling but can't use it for mobile data. It works well if use wifi. Can anyone know the reasons? Thanks!
Gave the wrong fido account number when setting up public mobile account 48 hours ago, is that why my service has not transferred over?
I was searching for an image of a Public Mobile SIM for another post I was working on and I came across this:I can't help but notice that the people on the SIM are the same as on the Public Mobile website: I ordered a new SIM a few days a ago and it ...
I was commenting on a post....and I had something to say. When i hit post "Authentication Failed" came up and the post disappeared. Is it possible to recover the draft? Or did I just have too much to say? Thanks
My wife and I are having issues with our service. We have both been on calls the last few days that have been over an hour and our calls are being disconnected automatically. In my call I called back the other party and they were unable to hear ...
Hi,I purchased the text add on thinking it would be for canada as I have a data only plan only to learn that it seems to be a us roaming one.Is these any possibility of buying a text add on for canada and not for the us, the website where you purchas...
Help unlock selfcare for new account setup and number port in Tried to sign up activate and port in one go but timed out many timesso I trusted I could port number in after but then could not access selfcarereset password 3 times never saw an email n...
Hi everyone, I bought USA data, talk, and text roaming yesterday ($35). I am now in the USA but none of it is working. I've checked:- Roaming on (yes)- Data roaming on (yes)- Reset network settings twice.- restarted phone - manually selected both att...
payed but non service
Pls help someone my online self account doesn't work pls help me thanks,
My plan ran out today so I went to the store got a voucher and put it in the money went in the account but the plan did not renew
Entered new sim card # where the old number should go....won't let me correct!!!! Please hurry and clear the "current sim card" field so I can continue!
Hi there! Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!
I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in a...
I have ported in my number on the time of the sim card activation, When I put the sim on the phone and tried to call to another line, the number appears to be the ported number however the number that I have ported in is still active on the old provi...
I may not get an answer, but I'm looking at getting my Mom up on the $25 plan here or at Lucky. I do like that Lucky throttles data. Anyone hear rumours that PM will introduce throttled data once you go over? Take care
Hello,I got a new SIM card activated for my phone with public mobile on 3 days ago and I still cannot text or call. I am wondering if it's because my account information shows my next billing date as Dec 30, 1969, but I can't find a way to change it....
HI! Wondering if anyone knows why my plan appears on my account under add ons. Before I had a issue with my payment it would show under account status ( I have the $25 plan) and I could click for details. After I had a issue with my cc (fixed now) it...
Hello! I was trying a activate a new sim card with a plan. I have just purchased the simcard from the store. When I tried to activate the simcard myself online, It says sim card invalid. please help. thank you in advance!
