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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cost of SIM card?

Is the SIM card the same price $10 where offered at other retailers like Walmart?

What’s 1st - Cancel or Port

Do I cancel my cell contract with Rogers first? How do I port my number? I’ve currently got 4 lines shared on Rogers. I need to port all numbers and lines each to their own $40 a month plan with PM. Do I lose all stuff on my phone if I take out Roger...

Resolved! Compiled some help stuff into an unofficial knowledge base.

SpoilerHere it is.Here it is.Me being lazy to repeatedly answer questions.

Resolved! Add ons

Dear ones,I am facing a problem in taking add on of 200mb data pack for $10. Even though I have sufficient balance in my account but I cant go for add on. I tried online and even I tried by calling *611. But my problem is not solved yet. Can anyone h...

Incoming charge? And/or 9025804001?? Voicemail???

As a brand new user of just over a month, I only have 4 incoming calls, 3 of which were quick trials, and one an international incoming of 14 minutes (which was from Portugal, but my PM usage says "Nova Scotia! Go figure.) Checking the knowledge base...

Resolved! Phone Number in Limbo

Good afternoon, I signed up for PM yesterday and received a phone number. Today I ported over my old number from Fido online under my account and received a successful message. Now I got a text shortly after saying to go to pm.ca and click contact us...

Invalid port for new account - no incoming calls

No incoming calls for my new port over number from VOIP.ms. Outbound calling and inbound/outbound SMS works for the ported number. I have now deleted/released the DID from VOIP.ms, so it should be routable. This is an issue for my account and my part...

Resolved! adding extra minutes to $10 50 minute plan

Hi everyone, i am looking to get a cell cell phone plan for my grandparents. If I sign up for the $10 50 minute/text plan and add the $15 400 minute add-on or the $8 200 minute add-on, can those minutes be used for local calls as well if they us up t...

Resolved! Age Requirement

Do you have to be a certain age to have an account in your name if your parents use their credit card?

Resolved! List of Reward Levels

Hi Everyone,I just started last week and I am super excited about PM's concept of community involvement. This is my first time participating in such a forum so if it seems like I am stumbling around it is because I am....LOLAnyways, my question is, i...

Does public mobile work on all phones?

Does the $10 public mobile plan work on a one plus 1?

Resolved! Samsung SGH-i727r LTE

Have the Samsung SGH-i727r LTE setup. Can use Data, send and receive MMS text messages and outgoing calls. However when trying to call it goes directly to voicemail. It also seems like the voicemail of the previous carrier. Any ideas?

Extra charges from Public Mobile on my Credit card

once i had to cancel my credit card because there was a charge of 58.64 in month of April.now three months later, i am charged again the same amount and i don't understand why. i have contacted my credit card provider and they ask me to contact Publi...

Resolved! Telus

This might be a stupid question but I am not very phone savy. My old cell phone is locked with Telus. Seeing this is Telus based do I have to still get my phone unlocked from Telus.ThanksJim

Switching from 90 day plan to 30 day plan

My current 90-day plan has expired today, I'm not looking to carry on another 90-day plan. I'm looking to switch to a 30-day plan, I have added adequate funds to my account for the 30-day plan but am not able to switch over to the 30 day plan. The "C...

Sim Activation

Hello,I had purchaced a SIM card from a big Brand store. We registered it there at the store and went home. I stuck the card into my phone (Which is unlocked) and No Service is displayed.I went to the self serve site and tried to register I have nu...

Inserted new activated and unlcoked sim but service/signal not available

I just activated my sim card that I had purchased form Public Mobile recently. The sim card has been activated and the payment has been made. Even my phone has been unlocked from the sim lock from prior companies but there is no signal here with the ...

Public mobile offers

Do public mobile has any offers for getting a new handset like other network providers?

how to port over a number i have had for 15 years it telling me i cant :(

i am trying to port over my old number i have had for over 15 years and it tells me ask here... i have no clue what i am doing help plz ty

Resolved! Changing Plan

Can I change my plan myself or do I need to get a Moderator to do this for me? Thanks!

Located in Toronto. Any recommendations on getting an unlocked iPhone to use with Public Mobile?

Public Mobile Users, I am in the market for a new phone possibly to replace my 5s. I am considering the SE possibly. Is there any recommendations on where to get one in Canada or in particular around the Toronto Area?Does anyone have any experience w...

Resolved! Please help on how to contact a Moderator

I've waited close to 48 hours for my number to be ported over. I did get a notice from Bell that it has been cancelled ... so it must be somewhere! Anyways, trying to follow the process to contact a moderator via messaging but unable to enter the "@m...

Resolved! New User Question. Does MMS Texting take up data?

Helping another member setup their phone. They have the $30 plan which is unlimited Canada wide calling and unlimited international texting with 500MB LTE Lite data. I have been indoors at home all this morning. However after setting up the Samsung S...

Top up

I purchased a 4 Gig top up plan for my account that was to be active today, but it doesn't appear to be in my summary or working on my phone. How do I know if or when the data will be activated on my phone or plan?

Resolved! Issues setting up MMS Texting on Samsung SGH-I727r LTE.

Yesterday I managed to setup the phone for data use by adding the APN for sp.mb.com.However after asking if texting was working, the user said that ever since the switch to Public Mobile, multimedia text messaging has not been working.I just checked ...

Resolved! Upgraded plan on next billing cycle

I upgraded my plan from 4 gb to the offer of same price to 4.5 gb and set it to upgrade on next billing cycle. I try to use my phone today and it says I do not have an active plan. I am using auto-pay so I do not understand what has happened. When I ...

Forgot password

Email sent to reset password.Received no Email!Need to log in to account!!!!

Another London Drugs deal! $25 credit and free SIM card

From now until September 6th, activate in-store on any 30-day talk, text and data plan and get a $25 account credit plus a free SIM card! https://www.publicmobile.ca/en/bc/plans/londondrugs?cmp=SOC_PublicMobile_Less4Less_Facebook_SOCL_LondonDrugs-$25...

How do you find the total minutes used ?

How do you find the total minutes used ? Or there is no such features, we have to calculate our own?

Resolved! Can I transfer my phone number to my friend

Hi, I have another phone number which is under fido's plan. Can I transfer this number to my friend and let him join pubic mobile? Thanks.