Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi , i ported to public mobile yesterday , at that time i chose $20 plan but it doesnt have text messages, even though i thought i would receive messages from others, but its not like that . now i want to change to $25 plan which has calling and me...
I am trying to create a personal hotspot on my iPad. It says I have good signal but when I click on it. A message pops up saying contact service provider
I'm pretty sure the answer is "no", but thought I'd ask in case there's something I'd missed. I'm travelling to Europe and won't be taking my SIM with me. I'll get a local SIM when I get there. I was just wondering if there's any way to deal with i...
service has been suspended
Did all the steps for purchasing and the account is showing a $20 credit. Roaming isn't working. Can anyone help? Thanks! J
i need help why you do not have customer service?
Quelqun peux maider svp ma ligne marche plus noweare tout dun coup que doije faire mon forfait est payer et meme *611 bogue ...
GEZA SZILARDI416464xxxxcan not recievecalls but outgoing calling and data is working
I've bought a public mobile sim today and i want to port my number from bell to public mobile, i tried a lot to activate it but i couldnt do it . it always shows " Sorry, we are unable to process your credit card request. Please ensure your credit ca...
I have 50 Minutes plan and add on 400 minutes long distance minutes, if I am using 400 minutes to call oversea, my 50 Minutes plan minutes get reduce at same time?
I am on autopay. I dont have enough $ to renew my current plan. I made a new plan but it wont let me activate it until I have paid my old one....i cant turn off autopay as i dont remember my PIN. Help. @CS_Agent
I am trying to activate a new service. I said the SIM Card # was invalid twice and that the user already exists but the account is not created. Please help Vincent Rouleau
If I make a call and it doesn't go through, does it count as minute
I have been with Public Mobile for some time now and had always payed $20 for my phone plan. The price for my plan has suddenly increased to $30 and I was wondering why? And, who can I speak to about resolving this issue?
Ported to public mobile yesterday. Still no signal. Can’t create account to check status as I’m unable to receive sms. Not sure if I have a faulty sim or something went wrong with the porting process. Any help will be appreciated. Thanks
I have an S7, but is anyone having any issues with any Samsung or any Android with this update?
Hi,I Opted for a 40$ plan.I even opted for auto-payment.So it means only 38$ should be debited from my account instead 42$ is debited.Please help. Thanks,Akhil
I've accepted the offer to move to Koodo, and am looking at porting my number over. Would it be possible to assign a new number to my current Public Mobile after the port and keep that account for one of my kids? Ideally, I'd like to just toss a new ...
Good morning. I am just inthe process of becoming a new PM customer. I am looking to sign up on the $40/4.5GB plan andonce that process is up and running I will port my old number over. I also have 2 friends I'd like to refer to this limited time of...
Hi allI created the account before being a public mobile customer. When I got the public mobile number I was not able to connect the number to the account. How can I do to make the number connected to my account?
I have a new 3G plan with PM and I am unsure if I should leave my mobile network to 3G preferred, or LTE preferred. Both work with my phone, but I don't want any surprise charges for using LTE over 3G.
This is getting ridiculous, have been trying for 2 days now and each time and fail each time at the payment and then it goes back to 50 minute cooldown before I can try again? What is this nonsense? There are about a dozen topics about having credit ...
Ok I had half a gig of data left from my add on yesterday went to text my wife while on a short break and now it says I have none! I am am not purchasing another add on so how can I rectify this?
Hi,I paid 2 days and select phone number, but network is showing, can not call.
I got an unlocked T-Mobile Alcatel Linkzone hotspot for use with my public mobile service. It's got the specs to be compatible, and I see the carrier name says Public Mobile, and I get good service bars (3-4) at 4G LTE.I can even an SMS from it, I co...
If you change your plan or add/remove add-ons does this reset the clock? Does PM care about anything besides the "any in-market" plan condition? Like if in 1 year down the line I change from basic T&T to Unlimited T&T for example. Thank you.
From the other topics I can see that extra data rolls over, but if I never use an entire month's worth of data will it continue to grow indefinitely? Or does the rollover data expire at some point (such as the following month?). Thank you.
Today is bill due date and I want to change my plan right now but it looks like public mobile site is really slow , it’s not working well , my inernet is ok i can log into other websites but public mobile . Any idea guys
Yesterday I thought I was purchasing the US Roaming 500 MB Data, but when that didn't seem to go through because neither the credits were subtracted nor the add-on showed up in my account, I tried doing the purchase again. Now my account says I have ...
Hello everyone a month ago I just switch from my old plan to 45$ 4.5 gb data plan which gave me 2$ for autopay and 4$ for loyalty so I just paid 39$ per month. Now if I switch to 40$,4.5 gb data plan woudl I get also 2$ for auto pay and 4$ for loyal...
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