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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation went wrong

After I received SIM card and picked number.my phone is ok (unlocked phone).It seems phone account is active. But it shows “unregistered SIM”.and someone already has the phone number I picked. i am lost.

Data not working

This month my data has barly been working

Resolved! How can I pay with my available funds?

I have $80 in available funds, but am on Autopay, and my card is maxed out. My account has been suspended for insufficient funds. How can I use my available funds to pay? How do I reactivate my account?

Someone use my email address to register an account on PUBLIC MOBILE website

Hi all, I have NEVER tried to register an account at Public Mobile website, but I got an congradulation email from Public Mobile website. It means someone use my email address to create an account. Can somebody tell me how to let Public Mobile to del...

porting phone number question

Hi everyone,I recently switched over from Virgin Mobile to Public Mobile. When i activated my SIM card, i used the option of "transferring your phone number". Once my registration had been completed, I contacted Virgin Mobile about my cancellation an...

Resolved! Rewards

I don't understand the reward thingy, can you really pay $0 in your next plan?

Resolved! Entered Wrong Information When Porting Number

Hello, I joined public mobile just today. I already signed up two different accounts for other members of my family, so generally, it has been working for me. Unfortunately, I was unable to immediately find my account number on my previous service pr...

Resolved! 500 MB bonus data for auto pay

Hi,I see that all your plans have 500MB bonus for auto pay, i have been public mobile auto pay customer for years and i have not recieved this bonus. Last month for the 1st time i got 1GB promotional data one time , where is 500 MB bonus for being on...

Resolved! Buying a SIM-card

I am going to buy a cell-phone plan, using Public Mobile. And I want to order a SIM-card on the internet. So, is it ok that for all the plans there is only one type of SIM-card? Because I have checked some of the plans and they all propose to me to o...

Autopay not working

Account suspended because autopay did not work. No notification of suspension or problems with credit card. What’s up?

Samsung Galaxy S8 Wifi Hotspot Issue

I switched from rogers last month and i've been having issues with my wifi hotspot. I've checked my network settings from https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s8My data works on my main phone but im unable to allow other ...

Self serve issues

Having issues with self serve, If I click on view my usage, or view my plan. I get error message, telling me that Oh no!It looks like something went wrong, but don’t panic. I have tried to log out and log in, tried different computers still the sa...

Getting Started / Unlocking Phone

I have a Friend that's a 1st Timer, with a Cell/Smart Phone.I got a couple of Phones, (a Smart Phone) from a Friend to give to him.Intested in the P.M.Plans, but need to see if the phone is Unlocked or Not?There's NO SIM CARD in the HTC Raider, so is...

Re: setting up account

Hi folks ..thanks for all your input !To clarify, this is for someone else.She was with a different server a few yrs back and had not had a cell since so no active plan presently .She will be getting a used cell ( yes , it’s unlocked already ) Will s...

Setting up with Public Mobile

Hi ! Am wondering how / what to do to set up account with a used cell phone.I remember having to put info from previous server I was with ( using same phone ) so I wonder how one goes about this if buying someone else’s old phone.Thanks for any insig...

Resolved! Switched to cheaper plan but "Payment for next cycle" field is cost of old plan...

Hello everyone, I switched from a plan that was 50/month to one that is 25/month in the middle of my cycle. My balance is 0 dollars because I am on autopay. My plan says that the amount for next cycle is still 50 dollars. Have a balance of 25 dollars...

Resolved! Help I have been locked out of my account

I need help I have been locked out ty

Resolved! Step-by-Step Procedure to Port Number from Virgin to Public Mobile

Hi Experts, I have an existing Public Mobile number. I'd like to port my wife's number from Virgin Mobile to Public Mobile & have it in my same account. I'd also like to refer her to get Referral Bonus from Public. Even after searching a bit on this ...

Received a messageR rewards

Does the reward that takes off 1.00$Per month to me I have been with you for almost 2 yearsCan I receive my reward please as long as I am with you please reply do understand right

How to register for Self Serve when abroad.

I activated the number in Toronto at Kiosk, but now travelling abroad where the number doesnt work. I have to reload the card and want to pay, but unable to register on Self Serve portal as it asks for Verification code by sms which i cant get. Any a...

Resolved! Lost phone, locked out of self-serve account

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

Suggestion: E-mail / Text alert about failed auto-payment

Some of us have had these issues before. Your plan is supposed to auto renew, it fails. You find out about the failed renewal when you go to make a call and it can't be completed. Can we have a system where you're e-mailed, texted about a failed a...

Resolved! Data usage does not add up

I'm in my first month and have 250 mb of data. My useage total is listed as 238 /250 but if I go through my entire useage, the data only totals 92 mb! How does this work? Edit to add, I'm not looking at the phone data counter at all.

Tips to refer friends

Wanting to know how to refer friends

complications

I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

Resolved! Terrible Walmart service in Dartmouth Crossing, NS

One evening my son and I went to Walmart to purchase a SIM for his phone. I've been a PM customer since January and have had zero issues - I love the service and the concept! My husband, mother, friend, and sister have all switched. I waited at least...

Resolved! Voicemail box is locked. How to unlock when out of country

Resolved! 500 mins for $5 deal GONE ???

is the 500 mins for $5 deal for $10 plan still available? I could not find it any more in Purchase Add On. I have a $10 plan. So sad, it is gone without any announcement.

Sim card

I ordered a sim from public mobile and it is coming up as invalid

Resolved! No internet in Vancouver area

It says internet connection is fine on the coveragemap, so I got PM SIM card 2 weeks ago.However in fact, there is no internet connection all the time, wherever I am in Vancouver, even if I am in Downtown.Can't call, can't text... I dont understand w...

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