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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

TMS Experience

I have had interactions with The Mobile Shop located inside Loblaws, two separate locations and I feel that they don't brief their staff on on going promotions (or that they don't make them read up on new promotions at the beginning of their shifts)....

100 minutes 30 days plan -Call starting in previous 30 days and ending in the new 30 day

I am palnning to buy my parents 100 minutes 30 days plan.A quick question. I start my call on the last 30 day at 11:56 pm .The call finishes at 12:10 am of the new month. Will I be billed 4 minutes from the last 30 day and 10 minutes from the current...

Resolved! Data overage charges

If my daughter goes over her data limit, will there be overage charges? She is on autopay?

Sent mod team a message and never responded?

How long until they respond?

Mark messages as read?

Silly question, but how do you mark messages as read? It keeps displaying a message and I already read and answered it.

Am i able to use data all over Canada?

Hello, This is my plan.- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI am from Ontario and I’m going to BC for vacation. Just wondering if I will be able to use my phone in BC. I guess texting is fine, but what about data? is tha...

Changing your number

Why can’t I change my number ?????????? It always says Chang failed

Resolved! Rewards for Community Engagement

How much do you get off your bill for community enagement, and how much must you engage? I mean I assume replying to one thread is not $1 off your bill, so does anyone know how it works? Does creating threads also apply? New to Public, and always loo...

How could there be data usage when I'm on Wi-Fi for the whole time?

Data Add-Ons NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status8.5GB at 3G Speed87045.3718698.629 It is my renewal day today, and I'm at home with Wi-Fi all the time.Where is the data usage from? I don't see any data consumption in the sy...

Auto pay

Hello, I am trying to set up auto pay and the expiration year on my card ( 2025 ) is not available as an option. ( The options only go to 2024 ) It will not allow me to proceed putting in the wrong epiration year or no answer at all so I am not able ...

RE: The Thread and Suspended Service now Double Paid

Hello Community As many of you, I have also had my service suspended/cut off when I actually paid my bill in advance. I had to pay again to reactivate my service in March. I am now trying to get my refund but am having a heck of a time. Pardon my ig...

$10/30 day plan

My plan is the $10 for 30 days. Because I was referred by someone, I currently have $27 in my plan. Do I lose all $27 after 30 days if I do not use it up? Secondly, I have a limit of 50 outgoing texts per month. What happens if I exceed 50 texts ...

Refer a Friend Removal

I am unsure what is going on and why I am losing my Refer a Friend dollars since Feb 23, 2019. I have referred both my mom (since Mar 17, 2018) and husband (since Nov 25, 2018) who still have active phone plans with Public Mobile. On Feb 23, 2019, ...

Resolved! Plan ended before renewal date had to renew early now data is not working or showing up??

Payment due date incorrect

Got a message on my phone from PM saying my payment next due day is April 11. This is incorrect as my last payment day was March 29 and I'm on a 30-day plan. Next payment due day should be around April 28. Sent a message to PM on my phone, but no rep...

Sorry, we cannot complete your call, you do not have the required long distance add on

i can't call and it said Sorry, we cannot complete your call, you do not have the required long distance add on but my plan cover covers 100 minute provincial call

Walmart won't sell a SIM card without activation

On April 6, 2019 I was checking at Walmart in London, ON for a flip phone and SIM card to set up for a friend that only needs to make calls, no text, no data. They sell an Alcatel GoFlip which works on Telus and will therefore work on PM. I wanted ...

Resolved! Auto Pay Rewards not being applied to my bill

I'm a new customer to PM and have set up auto pay which is working since I was just charged for my next month of service. I was awarded $2 for setting up auto pay but on my bill I paid the regular amount, the $2 was not subtracted from my bill.My new...

Resolved! Refer a friend not showing up

I joined today and I entered a friends phone number when I activated my sim card but the refer a friend bonus is not showing up. Can somebody look into this for me?

Resolved! Researching a new carrier

I've been with Bell for something close to 30 years. I've had enough of their hidden fees and deceptive practices. So, looking at the various options. I am primarily interested in unlimited talk, within my province, texting and possibly sending pictu...

6GB Plus 200MB add-on

So, I've been a public customer for a little over a month and I've noticed quite the difference between prepaid and postpaid. I first signed up for the $30 plan with 1gb of data with autopay, until I noticed the $50 plan had 8GB, Crazy right! So I ju...

Plan got changed without permission

Wondering if this has ever happened to any of you! Last Wed April 3rd, I tried to make a phone call on my way home, I got an error message that my plan doesn't have voice feature. I login my account as soon as I got home and found out my initial 90 ...

Resolved! Overcharging minutes

I just noticed that the minutes that are being charged is more than what the minutes are showing in my phone. For example, there was a call that is showing 0:58 in my phone. And the detail usage in my account detail usage summary is 1:12.Does anyon...

Invalid SIM card

Tried ordering a $15 plan but was logged out before getting a confirmation of the transaction. Tried to repeat the process but now the system now says that the SIM card is invalid. Arghhh!

Resolved! Friend paid for their service but has no service...

She paid her bill on time a day before her renewal but she got a text today saying she had to top up her account or something like that by April 11 and she is now saying she has limited or no service on her phone.

Error: Different Payment Date

Hi, So im having some errors with the payment due dates. I'm currently in a $40 plan and payed it on Saturday 4/6/2019 via voucher card. Then I receieved a text message from 100 that says "Public Mobile here. Your payment has been successfully added ...

Account Suspended

My account got suspended. I am on autopay and my bank account already got charged with the payment. How can I contact someone. Its very frustrating.

Cannot received calls after switching from Chart

I had the service agent to help to port a number from Chart. After 10 min, I can make phone calls, use LTE data. However, I am not able to receive phone calls. The old SIM is still active and it could make and receive phone calls as usual after over ...

Resolved! different billing date

Hello, I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?thank you

Resolved! “Temporarily suspended”

Was kicked off PM today. No text notices or anything. Auto-pay date isn’t for 4 days. Account up to date. Only text I got was somewhat related:”Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due...

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