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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sorry talk is not included in you’re current plan

Hi allon April 12 my plan switched to the new 25$ deal which has unlimited talk text and the 1 gb datait was working fine however today when I try to call I get that message and can’t call outso frustratingmy daughters plan was also changed to that d...

Error 38

Everytime I try to send an international text to Portugal, I get an error 38 message and the message doesn't send. Does anyone know why this is occurring?

Missing Refer-a-Friend Reward

Hi public mobile team: I had $57 Refer-a-Friend Reward for last payment, today is the due day for my next 3 month payment, so I login and check my account, I only got $21 for Refer-a-Friend Reward now, I am sure that I have many friends I refered sti...

Resolved! help please

i tried to change my # and now my phone is disconnected. cant use phone to call anywhere. was trying to port from old provider. can the store kiosk guys solve tech issues?

Resolved! Which talking add-on is for $15 plan.

I have a basic $15 plan, which run out of talking minutes now. Which talk add-on should I go for, they all seem like long distancce only. Thank you

Resolved! not renewing

i have enough monie in my account but it does not take it out. THIS IS THE SECOND TIME this has happened. also I am on the 25 dollar/month plan but more has been taken out when it does withdrawl

Resolved! Number Didn't Port and Plan says No text Messaging Included

Hi Guys, I need your help very badly. Over the weekend, i ported my number from Freedom mobile and it says successful. But now its already Monday and still it's not ported. I have the following issues: 1. Number wasnt ported despite the fact that it...

Resolved! Autopay did not work urgent!!!!

It was suppose to go through today now it says account has been suspened what to do not even able to soeak to rep by calling 611 need help urgent.

Resolved! Ordering sim

Hi I have try to order a sim it tell me my postal code don’t match but they do. Also the $11.50 has come out of my bank already. Will it be ship out and will I receive an email saying it has ship? I NEVER got confirmation about anything but when I c...

Resolved! No show SIM

Hey, I ordered a sim card March 28, I received shipping confirmation next day. I have yet to receive my SIM card in the mail. I double checked the shipping address, also my credit card was charged. How do I go about tracking this thing down?

Resolved! Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Plan.

Sorry, Talk is Not included in your current plan. I am Using $25 for 1G Data, Unlimited Voice Plan. Every time I make local phone call today. There is en error message. Does anyone have the same issue?

Resolved! data

Is 6gig(4g) the max plans available?If so in this day and age, it's not much.

Resolved! After reactivating text msgs in/out dont work. All else does

So after I thought i fixed my issue. I'm still having no text in or out. -My plan expired due to lack of funds.-I had 40 account balance, so dropped to lower tier plan.-then I had no add ons. But on self serve. It showed I did. And was paid and activ...

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Resolved! I keep getting texts saying I don't have text messaging with my plan?

Hi, I just subscribed to a plan (canada wide text and call + 500mb 3g) and became a pm customer 15 minutes ago, but I am repeatedly getting texts saying that my plan does not include text messaging. Is this a problem with porting my number from a dif...

Resolved! Phone saying I do not have any add ons. Internet does

Didnt notice payment due date come up. Plan suspended till payment. Didnt have enough to cover the initial plan of 50.00. But had 41.00 balance. Changed plans to lower tier. Phone is now not working. Saying I have no add ons. But the payment was tak...

I need the puk code

I need the puk code... to use the phone

Purchasing a phone

Hi Anyone found any good deals for unlocked or universal phones that can be used on Public Mobile that you can buy at places like Costco or Best Buy and similar type stores?

Resolved! retail outlets

Where are the kiosks located in alberta

Resolved! rewards not applied last month

@team_moderatorsHello,I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.

Resolved! Change computer and can not login to self sever

Hi I change computers and have not been able to log in since try to change password still get sorry unable to log in

Invalid SIM when trying to activate

Hello,I messaged the Moderator Team via private message, but haven't got a reply yet. Maybe I need to start a forum message before they'll look at the PM? So, I'm trying to help someone activate a new line before the plans are no longer offered. I we...

Resolved! Not receiving texts or calls from some numbers 2 weeks after porting

what can i do to try to fix this issue. calls and texts to most numbers worked within an hour after porting from virgin mobile to public mobile. Cannot receive texts or calls from a number of people. They don't get my texts but i can call them. I...

Resolved! Add-Ons

I see a lot of posts where a PM customer visiting the US have tried to but are unable to purchase another duplicate add-on either because they've used up all the data and/or are almost at the 10 day limit for This seems quite a drawback for the data...

Resolved! I topped up my account but my plan hasn’t not been reactivated

Service Interruption Alberta, west of Edmonton

One of my referrals asked if he needs a newer iPhone because he is having intermittant problems with dropped calls, intermittant texting errors etc the last number of days.It got me thinking as well that I have had the same issues much more in the la...

Resolved! i'm planning a trip to Europe. how can i roam while i'm there?

i was thinking that maybe i could just use wifi and VOIP calling and further to that - web-based SMS apps for while i am in Europe. what i would really like to do is be able to buy purchase several EUROPE-talk-text-data roaming addons so that i can ...

Good Service but phone not working

Hello,Myself and 4 of my others friends are having trouble with our phones, (All iphones and all with public Mobile)Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then st...

Resolved! Unable to pay with credit card

I'm having trouble making a payment and I haven no service for 2 days. I have tried both my debit card and credit card and it's not going through. Very frustrating!

Je ne peux pas recevoir d'appels et mon internet est limité

Bonjour; Je viens de transférer mon numéro de Fido hier.Depuis, je peux émettre des appels mais pas en recevoir.Aussi, pour la data, je n'ai accès qu'à Whatsapp et à rien d'autre. L'icône 4G est bien visible sur la barre de tâches.Mes paramètres APN ...

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