Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

October Rewards are in!

If any community members are curious, October's Community Rewards have been added to accounts. Good job, as always, to all regular contributors. I imagine that Public Mobile will be making an announcement about this shortly.

VOICE MAIL I SEE THERE IS 3 GREETING ONE IS PRIVATE 2TH BUSY AND 3TH STANDER

HOW THEY WORK I RECORED BUSY AND WHEN MY PHONE IS BUSY NOT PALY YOU KNOW HOW ALL DEFRENT GREETING WORK?

Resolved! MY FRIENDS SAY SOME TIME THEY CALL ME SAY THIS NUMBER NOT IN SERVICE

MY FRIENDS SAY SOME TIME THEY CALL ME SAY THIS NUMBER NOT IN SERVICE

Resolved! Freedom Mobile Offering Existing 3g Customers LTE for Free

My sister got this message from Freedom Mobile: "We're excited to tell you, we've added LTE on your existing plan! All other plan details stay the same. Restart your phone for faster data bit.ly/2lVlfYa" This is a very smart idea. Freedom Mobile will...

Resolved! 2 year term contract

My cellular plan is paid for by my company. Can I opt to pay more on a plan, and/or sign a 2 year contract to receive a phone at a subsidied price? Is Public Mobile going to enter this market in the near future?

Only getting 4g, no LTE.

I just set up a new phone with PM today and was only originally getting 3g. I followed instructions I found here to set up the APN and I am now getting 4g but no LTE. Im living downtown Toronto so surely I should be getting LTE. The phone I am using ...

Why am I paying more than I am suppose to for voice only plan?

Hi Moderators, I noticed on my plan I am paying $76 every 90 days mean while its suppose to be $60 for 90 days. please help, Thank you.

Resolved! Can someone explain how the USA addon works

Plan on being in the USA for a week. Are you able to make calls and text in the USA with the addon?

Resolved! Unable to use my data

I've been using public mobile for a year now with no issues. I went over my data on my last cycle (I'm on a 90 day cycle); and did not have data last week. I'm on auto renew and got my data back on Monday (yesterday) as the auto renew took payment ...

Unlock my account

How long does it take to unlock the account?

Changed Phones since, plan not working

Hello: My telephone recently stopped working so I changed from a Samsung s4 to an LGx power. Since putting my SIM card into the new phone, I can only make and receive phone calls. I can no longer access any of the other services associated with my ac...

Resolved! Can’t receive calls and voice mails.

It’s been few hours now since I contacted moderators last evening to let them know about my issue. After porting my voip number from comwave I can’t receive any call.but still no answer or solution.

Changing to 30 day plan from 120, but won't let me choose Data

Trying to change plan from 120 to 30 days. When I click on a Data plan opton, the selector remains on 'No Data', but the price changes. The plan details section does not say anything about any Data, just the other options I selected. The price chan...

Bought a phone with Blacklisted IMEI, what can I do?

So earlier tonight I traded my iphone 7 256gb + $100 with a 7 plus 128gb. Only to find out that the phone's IMEI has been blacklisted. I have checked everything, the serial number and the IMEI is a perfect match to the original box that was given to ...

Can't receive incoming calls

I'm unable to text or call certain numbers and some numbers I can call, are unable to call me in return. It goes straight to a voicemail but not the Public Mobile voicemail service. Considering that I'm able to text and call certain numbers, I ruled ...

Phone randomly dropping SIM connection

Hi there! I've got a recent problem and I'm wondering if anyone's run into this issue, or indeed if this is an issue with my phone, or my sim card or ... i dunno, ghosts. Anyways, my phone (an iPhone SE) has developed the habit of just... losing it's...

OnePlus 5T announcing Nov 16, on sale Nov 21; anyone else excited?

It's official that the OnePlus 5T will be official, on Nov 16th at 11AM eastern/8 AM pacific: https://m.androidcentral.com/oneplus-will-unveil-oneplus-5t-nov-16-new-york-city And I'm thoroughly excited! Some of you may have seem my various ramblings...

Province wide - close to border

I'm about to sign up to a plan which involves province wide calling. However, I am going to be working near Lake Louise Alberta, whilst living just a few kms over the border in BC. Will this change over to long distance calls when I cross the border ...

Password reset

Please help, I aborted account creation last month due to missing information Today I can login, create new account or reset password Login:" Sorry, your login attempt failed. Please try again. Create account " * The phone number entered is invalid...

I have 37 balance how can I activate my plan

I want unlimited provincial call.. Uld text. 1gb 3g speeds I have 37balance took my money from my credit card. This is becoming a horrible experience.

I want to change my plan.

my phone number is 416-***-****. There is a promotion for $35 with 1GB data, ulimited talk and text per 30 days. I think this is better than my original one.

Activation Failed - No service and can't log in - Help!

Need help ASAP! I registered my account and activated my SIM card but in the last stage (after payment) I got an "activation failed" message and told me to contact public mobile.My VISA was charged for the 3 month plan, my friend who referred me got ...

Outgoing phone calls Nov 6th am

This morning I tried to make a call to my Doctor & kept getting cut off by the public mobile elf telling me " your call cannot be completed. You do not have access to long distance".I tried calling home....same thing. Neither calls are long distance ...

Resolved! Does an iPhone 7 Plus (Model A1784 - using GSM technology) work on Public Mobile Network?

Does an iPhone 7 Plus (Model A1784 - using GSM technology) work on Public Mobile Network?Gostaria de saber se a public mobile usa rede GSM ou CDMA. Alguém sabe?A public mobile usa a rede da Telus e conheço pessoas que tem iPhone GSM e são clientes d...

Account suspended HELP!!

Autopay did not work despite updated credit card info. Please help!! Caro

Phone Number Change

Hello! I'm looking to change my number but am running into some issues. I've moved area codes but am looking to potentially pick a specific sequence of numbers if possible (I've had the same last four digits of my phone number for ten years across m...

Plans for better 'crisis' communication?

Hello Public Mobile, @CS_Agent, @Jeremy_M, @Dave_M First, thank you for quickly resolving the outage this morning. I've been using your service for about a year now without any significant problems. Reliable service + good rates mean I recommend yo...

Community Boards work again

So for many in Ontario this morning was a little stressful not being able to make outgoing calls. This community forum had many threads and there was at least 1 response from PM saying they were working on it. Could you imagine if we had to call in (...

I can make phone calls again

I didn't have to cycle the power for it to work.It just started working about half an hour ago.Thank you

Reseting payment information doesn’t change

I tried to replace my credit card. After completing all the info it said registration successful but it displays some cc info which I don’t use. My auto-payment is tomorrow nov 7th. Not sure what to do. Plz help. Thanks.

Community

Forum Posts