[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Change Plan When On Auto-Pay
Hi Community, I am interested in changing my plan up since there is currently a service I am not using. I have attempted to do this but everytime I try on the webpage I get the message: "This cost of this plan is higher than your current available f...
Resolved! Unlocking a Blackberry phone
Friend just joined PM ( was with FIdo ). He has a Blackberry and after activating the PM SIM card and putting it in the phone, it asked for a MEP code. Any ideas on how to get this unlocked?
Resolved! Data usage not matching
On my data usage on the phone it shows 44mb and on the PM site it shows 23mb. Which one do I go by ? I know they can be off a bit but never saw it this much
Data
How do I get data working?
Resolved! Phone number
How do I change my phone number?
Resolved! Rewards
So how exactly does the rewards work?
Resolved! Auto pay....suspended account mistake
Today I went to check my account and saw a zero balance and a suspended situation. I then decided that I had made a mistake previous and I need it to fix things so I change my plan for a much lower rate $15, and proceeded. To my surprise upon getting...
APN Greyed out
I have Umidigi X, and it was one of the approved phones on Public mobile website. I am unable to browse internet, however I can make phone calls. When I go to APN, it has two APN already auto filled, and its greyed out. I am unable to make any change...
Resolved! I pad
Am I able to connect a I pad as opposed to a I phone to one of the plans.
Can not receive phone call and text
Merged with duplicate
Android 6.0 Public Mobile data settings - step by step, w/ screenshots, WORKING SOLUTION!
Ok this took me a while to figure out. Sharing for others with similar issue. Symptoms and problem- New Public Mobile base plan $15 / mo, data and talk- SMS / text and phone works with new Public Mobile plan- Public Mobile data DOES NOT WORK - Previ...
Resolved! Can not call in and receive text
I bought the SIM card from Walmart and the staff helped me to transfer my number from Bell to Public Mobile a few days ago. I am able to call out, but I can not call in and get the text someone sent me. I called Telus. The staff said someone will cal...
Resolved! Phone number
I'm currently in Nova Scotia and moving to the NWT in June 2020. Should I get a phone number in NS or NWT?
How can I earn 25 before Jan 2nd
I am hoping I can afford my new plan this month lol I'm hoping to get an advance just so my auto pay goes through , this is the one and only time I may, but HOPE not , would be late on my phone bill. Makes me sad but I have high hopes on getting my a...
Why would you want to self-activate?
Just consider....you've opted to join a cell phone plan where nearly all communication will be through computer, or the kindness of those already on the plan. No option to call and off-load your problem to someone else to take care of it for you. N...
Sim issue
Hi, I cannot get my SIM to list as registered. It says invalid SIM. I received a call from public Mobile and they have cancelled my Roger's account so am now sitting with no cell service. It says locked SIM card. This was done over 4 hours ago.
Issues with my phone number - online registration errors
Hi I joined the network a few weeks ago and am having issues will my phone number. Specficially any time I try to register online for a service and try to enter the number as my contact telephone (for SMS alerts etc) the number isn't recognised or it...
Resolved! Retail location refused to sell me a Sim.
Went to the nearest retail store as per Public Mobile's website, they refused to sell me a SIM card. Saying I must activate a plan with them then pay $10 for a Sim. I don't want give the store my personal and credit card information. I explained I w...
Resolved! Details of Bill Payment
How can I access the breakdown of Bill Payment made ?
Resolved! Second cell phone
Is it possible to have a second (wife) cell phone on the same account
Resolved! $30 1gb 4g data plan
I recently switched both my wife and my phone to PM. More than happy with the switch, my old plan through telus let me share data to my ipad though which I like to use for music. Is there anyway to get a data only plan that renews only once I consume...
Resolved! Re: Port issue
Hi, I am experiencing porting my number from bell to public. I can make the call but can’t receive it. I Still notice the number while logging into the bell account. Please help
Resolved! Cannot verify card
I have been trying for the last hour to add funds to my account. I had my mastercard debit on file but when I tried to make a payment it said it could not verify the card so I deleted the card. I tried another mastercard and was told the same thing. ...
Resolved! deals
I'm wondering if we can take advantage of the various deals if we're already a customer? Or do they just apply to new customers?I signed up at a time when there were no deals going on...
Resolved! Add ons
I bought an add on but it didn't apply can someone tell me why?
Forgot Email and Password
I am not able to login in the self service account of public mobile because i forgot my email and password . What should i do now ?
Upgrading plan without losing promo data
Hello, Below is my plan with PublicMobile: Data & Add-OnsAmount Used$0 Free Holiday Giveaway: 1GB Add-on0 / 1024 MB$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)0 / 400 MIN100 Minutes Canada-Wide Talk0 / 100 MIN1GB Promo0 ...
easy switch from Koodo
It took minutes to change my phone carrier from Koodo and get hooked up with PM at my local SuperStore. Now saving 12$ monthly with the $25 autoplay plan; (with 1 gig of PM data, compared to zero gig from my former Koodo 35$ plan). All other para...
Resolved! multi media messages
I signed up for Public Mobile last week with my LG 5 android phone. I can't get any multi media messages to download even with my data on. Help.
