Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card not compatible

Hi, I have an Apple Iphone SE and checked the compatibility before ordering a sim card. It says it is compatible but when I put the sim card in the phone, the phone says the sim card is not from an approved list of providers. Anyone else ever have th...

Resolved! Number porting

I would like to port my old mobile number to my new Public Mobile account. Please advise the procedure.ThxJohn

Account locked

Hello my password keep saying it was wrong and as a result I am locked out of my account and it is saying to contact Public Mobile could I get some assistance with that?

My US-Canada Add on did not work on my iphone

Hello, I traveled to NY, USA and before my trip I made sure to add the USA-CANADA add on plan for both my father and I, once we arrived it did not work whatsoever. How could I get compensated for the amount that i paid?

Resolved! Destination number 7723

When checking my usage, I see multiple entries for outgoing text with destination number 7723. Just wondering what this is (because it is nothing that I have sent)?

locked out

I am locked out of my account and can't get in. Please help

LTE plans still available?

Hello guys. I was looking what plans available for my father in law and for some reason don't see anymore "Build your own plan" link on website. There are bunch of plans mentioned but most of then with 3G data. Anybody knows how to get to LTE plans p...

One Time password is not working

I am not receiving OTP specifically from one vendor. I spoke to the specific vendor they said at their end it is fine, their system is sending out the message and asked me to check with my provider.Could anyone fix this issue please.

Resolved! Bravos

Could someone explain how bravos work? When and how to apply.?

Resolved! Phone Works with Telus but not PM??

Hello,Just joined PM with the newly released ASUS Zenfone 6. I read before I joined that PM uses the same towers as Telus (since it's owned by telus). I have recently switched to PM from Telus (where my phone worked perfectly with 4G networks) but n...

Long Distance

I have a Canada wide talk only... I am going away for a few days to the US... Is there an add-on I can purchase just for the few days? Or do I just call and get a long distance charge.?

Resolved! Unused talking minutes

I have 100 minutes of talking a month. If I don’t use them do they roll over to the next month or do I just lose them

Paid , still inactive

Not sure if it an issue with public mobile itself...but I did top up and still inactive.. does anyone know ?

No data on iPhone 7 Plus

Hello all and @CS_Agent, I've never had problems with my PM account until a week ago, when my data stopped working. I tried every solution listed on this forum and nothing works! Data just doesn't come back. My plan includes 6GB of data for three mon...

Lost my phone but have the serial number saved

I have my serial number saved but I lost my phone and I would like to track it. Are you guys able to send me the last availabile address of the phone?

Walmart Not Selling SIM Cards Without Activation? Get Your SIM Card From Public Mobile!

Contact a moderator by private message and let them know the store number and location where this happened. Use this link…. @CS_Agent I sent someone to a Walmart location to purchase a SIM card to take home and activate on a plan at a later time us...

Phone call quality

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

Why didn't I receive the free 1 GB data add on?

I see my friends/family have received a text on August 23rd for this free add on, but I didn't. Does anyone know why? I've had my account for the same amount of time/longer than them. Thanks.

Re: 2 accounts

Merged with related thread

Forgot password

Forgot password...when I continue to verify email it's says I'm locked out and to get help contact community, been trying for 3 days...can't receive emails or anything for codes etc

customize phone number

I am wanting to set up a new line and would like to choose the last four digits

SIM CARD LOCKED PUK CODE

HI , I wanted to put a sim card pin lock. But they asked me for the sim card pin that was already in usage. I entered the bad code and it now locked complety my phone and my sim . So now it says : Enter the PUK code. SIM CARD IS PUK-LOCKED. I really ...

Resolved! Help, communication with a human is needed

Bought a new phone Sunday, added 35$ plan on it.Tuesday bought another one, same, as the first one was stolen. On it I have a $40 plan. Now, I have a working phone with a second number which I want to go back to the first one. And I do not find a way...

Resolved! Credit card was charged successfully, but get "Account Status: Plan Expired"

Hello, @CS_Agent I am using autopay. My plan was renewed today. Payment can be found in payment history, and credit card was charged too. Why my account status is "Plan Expired"? Thanks for helping!

Resolved! how could I buy more data?

Resolved! Account Suspended - On auto pay but can't validate cc

Hi, My account has been suspended due to insufficient funds, but I'm on auto pay and the card is definitely valid. When I try to reactivate, it says that the card info cannot be verified. How should I proceed? Thanks

Everyone that calls me just gets a busy signal

I signed up for Public Mobile yesterday after moving to Canada from Europe (my French number and plan has been cancelled). Data works and I can make calls and send messages, but everyone that calls me gets a busy signal. I followed the troubleshootin...

Resolved! Unused data and bonus data

Hey everyone, Just a quick question about the bonus data we're receiving. I've signed up for the 5GB package and I can see that on my self serve....I can clearly see where I've been using my data from my plan on my self serve. Below that 5GB is anoth...

new $60 plan and US roaming

The new $60 plan includes US roaming for data, but there is no mention of how to get voice and text roaming while in the US. Does anyone know?

Resolved! Paid amount due - service still expired?

My plan expired a week ago and I just now paid the amount to have it reinstated. There's still no service on my phone and when I log in it shows plan still expired. My payment has posted as it shows the amount in available credit. Any idea?

Community

Forum Posts