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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Change expired plan

Hi there, I would like to change my expired plan but am unable to do so. Who can help me make this change?

Questionable Service Level

Today's issue where I can't make outgoing calls is the third such issue for me. Three times now I have not been able to perform an action that I have fully paid for. I have only been a Public Mobile customer for a few months. I have to take time, loo...

Resolved! Phone call problem

Looks like resolution is being rolled out. Many of my friends that were affected have reported that things are working now.

Cannot call from 647 PM number to other provider 647 number

Good morning,I have just join PM family on unlimited provincial talk plan with 647 number. When I am calling a 647 number on Freedom Mobile, it doesn't dial and it says you don't have a talk plan!!!! Can someone help me. I shouls say I have done sim ...

Can not place calls

Morning, When I attempt to make calls I am advised I do not have a valid long distance plan. I'm on the road today, so I apologize for the short post, but will keep an eye on this topic and provide additional information when I am available! Cheers!

Problems with phone calls

Hello,Since today I have a problem to call (any number). When I dial I hear the message: " Sorry we can not complete your call you don't have an active long distance add ons and this call is not covered by your plan".I am calling my usuall numbers in...

Account suspended

My account has been suspended.I got this message;"Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service...

PM needs to acknowledge the issue and make an announcement for its customers

Public Mobile needs to acknowledge the problem and announce to customers what'e being done, what ETA are they targeting, how are they going to mitigate this issue. Are they going to issue a refund for the hours they went offline? Are they going to re...

Re: Calls and texts not working, error msg says not incl in plan

Having same problem, have provincial plan but cant make calls, message says don't have add on. Please help.Thanks

Unable to make outgoing calls

I am unable to make local outgoing calls. It says that I don't have an active long distance add on. Can you let me know what's going on? @CS_Agent

@Moderator_Team System Wide Error!? Unable to make outgoing calls

Hello @CS_Agent There are appears to be a massive system error. Myself and my wife have the $120/90 days data/talk plan but we found ourselves suddenly unable to make outgoing calls. A voice prompt says this add on was not purchased. We've both be...

Resolved! Moderator help please??

Can’t call out says I don’t have a long distance add onn. Its not long distance. Help help

Can't make calls several days after plan recycled

Hello, my plan recycled mid last week. I'm on the 120 day plan for about a year now. As of this morning, any calls I try to make results in the same message saying I don't have a long distance add on, when I have the province wide. Any assistance w...

@moderator_team system wide error. No local calls

@CS_Agent Check your online forums. Massive amounts of complaints.Phone says it cannot make local outgoingcalls but we confirmed our accounts are paid in full. System wide error. Fix ASAP please.

Local call issue has been fixed

Start to work at 9:45am.

Resolved! URGENT - phone won't allow me to call (msg says I have to get an addon)

Hi, im unable to call on my phone. My account is active (paid), however everytime i try to call a within province number, it prompts the msg saying "You have to get an addon". Please help @CS_Agent! Thanks

Problem with making call

How can I contact moderator since I have problems since yesterday. Can’t make any call even though I have provinces wide calling asking for every call is long distance & asking for add on. I can’t even make a call at home.

November 6: Can't call locally issue

How about we just consolidate everything into this post instead of making 100 different ones. To summarize the issue, since this morning people on Public Mobile can't make outgoing local calls. It appears to be system wide issue, I reached out to Glo...

I cant make calls - says im making long distance call - I am not - see other people have this issue

how long will this take to resolve

Cannot Make Outgoing Calls

Hi Everyone, I just discovered that I cannot make outoing calls. Whenever I make a call I get a voice message indicating that the call cannot be completed and my call is not covered by my plan. My phone was working as of yesterday and I have unlimite...

Not able to connect calls - getting Long distance call announcement

Hi @Shazia_K,How are you, it last year when I had some issue and you assisted me, this time also, I am facing this issue where I am not able to connect any calls from mobile phone though SMS and Data seems working fine. Announcement I am getting "Sor...

Help with Data

Hi everyone. My plan successfully renewed 3 days ago. I recieved the text. Yesterday I was listening to internet radio and it stopped. I checked my usagage and it says I've used 200MB of my 6GB plan. But it still won't work. I tried a reboot but had ...

Unlimited Provincial wide calling does not work

I have been with PM for over a year now, I have always had the same plan with unlimited provincial wide calling. I never had any trouble using it. However, this morning when I tried to call my friend with a 613 number (ottawa region), it told me that...

Unable to make local calls

This is affecting my business.What is the issue and what is the ETA in resolving this issue?Will all of us be compensated? #unacceptable

Not able to connect calls - getting Long distance call announcement

Hi @Shazia_K,How are you, it last year when I had some issue and you assisted me, this time also, I am facing this issue where I am not able to connect any calls from mobile phone though SMS and Data seems working fine. Announcement I am getting "Sor...

Cant Call

hi is some one having issue like me. till yesterday my phone was OK. Now every time i call i am geting message saying" I dnt have Longdistance Plane in my active phone." even though i am calling my wife which is local number and call her all the time...

Nov 6 Morning - apparent outage for making calls

many people afffect trying to make local calls - contact the Mod Team @CS_Agent

Resolved! Can't call locally....

Hi, None of my families 3 public mobile phones are able to call out (even to each other in the same room). It says that I don't have a long distance plan, but I'm clearly calling locally and I have unlimited province wide calling. We're all able to...

Unable to make calls

Hi there, I believe I need a moderator. When I try to make calls it gives me a message saying I do not have a call plan.

phone can't call out

Hi,I can't seem to make any calls from my phone. I can't receive them though. I had my son test out his phone cans he can't make calls out either.Every time I try I get a msg indicating I can't make that call because I don't have a long distance pl...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Change expired plan

Questionable Service Level

Resolved! Phone call problem

Cannot call from 647 PM number to other provider 647 number

Can not place calls

Problems with phone calls

Account suspended

PM needs to acknowledge the issue and make an announcement for its customers

Re: Calls and texts not working, error msg says not incl in plan

Unable to make outgoing calls

@Moderator_Team System Wide Error!? Unable to make outgoing calls

Resolved! Moderator help please??

Can't make calls several days after plan recycled

@moderator_team system wide error. No local calls

Local call issue has been fixed

Resolved! URGENT - phone won't allow me to call (msg says I have to get an addon)

Problem with making call

November 6: Can't call locally issue

I cant make calls - says im making long distance call - I am not - see other people have this issue

Cannot Make Outgoing Calls

Not able to connect calls - getting Long distance call announcement

Help with Data

Unlimited Provincial wide calling does not work

Unable to make local calls

Not able to connect calls - getting Long distance call announcement

Cant Call

Nov 6 Morning - apparent outage for making calls

Resolved! Can't call locally....

Unable to make calls

phone can't call out

Signed up 5 hours ago and still no data

Telus number still active after successful porting

90 day plans CAN US MEX

Public Mobile - How to reach the port team?

eSIM activation issue (tranfer from Virgin)