Community

Referral code entry

For some reason the code of referral was not entered correctly when I sign up for the plan what o can do now to enter referral code and to take the money for referral  .

New SIM Phone wont work

My son lost his phone.  We bought a new one.  Didn't report lost.  Went and changed SIM Card in self service.  Phone will not activate though.  Said it was ok, but no service.  Please help.

Phone does not recognize my payment

Paid my $30 dollar plan on the 9th due on the 10th.  Phone turned off and message says needs a payment.  paid an additional $5 since cant pay a dollar.  Still no service.  Next problem I would like to change my billing date.  So i can set up automati...

Ported wrong number

 need help ASAP.  I was just setting up an account for my mom and everything was going fine.  I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number  and her number is now on my account.  ...

No services after porting my number

Just switched to PM from Virgin mobile with an HTC Desire 510. Phone shows good reception after manually setting apn settings and I recieve to odd text but neither data nor outbound text/call are working.Any help is appreciated!

Can't receive alert/notification text messages

I switched over to Public Mobile about one week ago. I've signed up with my city to receive notification messages (e.g. waste schedule), but no longer receive them. I receive all other text messages fine, but not ones with unusual numbers (e.g. 314-1...

Lost SIM no Self-Serve Account

Hi - I recently purchased a new plan and phone and prior to activiating my self-serve account my SIM was lost/stolen. I have already paid for the first month of the plan and have purchased a new SIM, how do I get the month I have already paid for and...

double charge

Sep 11, 2019 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00Sep 11, 2019 30-day plan/Forfait de 30 jours $10.00 $15.00Sep 11, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $8.00 $25.00Sep 11, 2019 Unlimited International Text/Messagerie t...

stolen cell phone

I want my phone number changed to a new sim cardmy phone was stoln

Change outgoing call display name

I opened this account for my daughter. I want to remove my name and add hers for outgoing call display.  Is there anyway I can do this?

I lost my phone and needs a replacement sim

Issue porting from Rogers

I registered with a new account yesterday afternoon. When I inserted the SIM, it looked like everything was working and I received a text indicating the port was successful. A few hours later I founf that calls/texts to some phone numbers work and ot...

Credit card charged but public mobile account not credited

Several days ago I used my credit card to top up ny account as I usually do. I chose to purchase $60 from the automated menu which comes to $63 with tax. My Public Mobile account has stayed the same however with no credit although my card is still sh...

I need a larger data plan

I'm very happy with my public mobile service and account. But I need a much larger data package. I do not want to switch carriers, but I don't see any other option as extra data costs $30 per gigabyte. Are there any other options?

Public mobile says I do not have talk plan, but I do?!

Anyone else but Moderator_Team to help me on Porting from Koodo?

Hi, I have been frustrating of waiting for Moderator_Team's help on Porting from my Koodo monthly plan's number to PM since last Friday. Does anyone know which PM customer service else I can send the message too for porting?Many thanks! 

Wrongfully charged

  I read over everything on the Public Mobile site, viewed my Payment history and it doesnt match what my credit card is being charged, how do i rectify this issue?  Im being over charged!  please pm me.

MMS - With data turned off

Am on the $15 plan for my kid. She keeps the data off to make sure that she only uses the 250mb in case of an emergency. We wanted to setup a group sms chat - myself, spouse and kid. It's not working and I think it has to do with mobile data and APN ...

Porting a number

After successfully activating the SIM account by selecting a new number, I ported my old number. I can call with the old number, but can't receive phone calls," that number is not available"... Can anyone tell me why it is that?Thanks a lot!

Cannot make outgoing calls

Hi, "Sorry we cannot complete your call since you don't have an active account. To make a payment to reactivate your account please push *11 to make a payment from your phone" I'm on autopay, I remember getting both text messages. One reminding me to...

Terrible customer service

Rant alert 5 gb plan. I've had no data for over a week and it took Public Mobile three days just to ask my information. Who knows now when they will get back to me.  This is very lacklustre support. My data was working fine until they gave me that 1 ...