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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Motorola Moto G7 Power

Hi, I bought an unlocked Motorola Moto G7 power XT1955-2. I found that it's made for South America, will it work for PM in North America please? Thank you.

Resolved! Autopay but expired

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until...

Moderator

I am trying to figure out how to message a moderator. I am brand new and I can't seem to figure it out. Going on 1 hour now trying to figure it out......

Cheaper data?

Is there a cheaper way to get more data than paying 30 bucks for 1 gig ?

10 bucks a month plan??????

Is the $10 a month plan gone now? I can not find it and what to help someone join for $10 a month.

Mods unreachable, website keeps timing out

Is there a problem with the community website? I have been trying to respond to @CS_Agent for over an hour now and either self serve , community page or messages page keep on timing out non stop for over an hour . All I am getting is : " your reques...

CREDIT CARD NOT VERIFIED

My account was suspended today because I had a new credit card issued to me and it won't accept it, says not able to verify credit card???????

Resolved! No Service on iPhone 6

Hi all, Long time user of PM, first time community member poster here. I already contacted a Moderator about my situation, but I'm hoping I can find someone that has experienced something similar to me or a "quick" solution since I do need to use my ...

Resolved! My number is not ported due to some issues.

I am a first time user and have no idea where to find a moderator which I was told by a call from PM. I clicked some links provided here but it led me to some search window. I hope to get some help here.I transfered my number from a pay-as-you-go pro...

Re: NEW OFFER: 2nd Month Free! BLACK FRIDAY SALE! Activate by December 2 and get a bonus 5 GB of dat

Hi There, I Activated my account on Nov26. Seems like there is more promotions added for the Black Friday deal. I just want to make sure, I also get the new add on deal. Who can I speak to in order for me to get the new black friday deal? Thanks

Resolved! Bring back $60 plan UL US/CAN Plan

Hi Everybody, I am going to US trip for about 8-9 days. The following are the options available.=============================================================US talk/text/250mb data = $20 (data too less)Unlimited talk = $8 (Good)Unlimited text = $8 (k...

Will Samsung galaxy a70 sm-705w work with public mobile? thanks

Supported Network2G, 3G, 4G/LTE2G BandsGSM850, GSM900, DCS1800, PCS19003G BandsB1(2100), B2(1900), B4(AWS), B5(850), B8(900)4G Bands- 4G FDD LTE:B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B12(700), B13(700), B17(700), B20(800), B26(850...

Cancelling a referral

If I entered a referral when I signed up but need to cancel that now. The person is included in a legal dispute with me and being particularly mean and I would like to cut all ties with them.

Account locked me out

HI there, my account is [email protected]. I can't login anymore, what happened? [private info deleted ....... Luddite]

One time $20 credit for refer a friend.

I refer a friend to Public Mobile last Saturday (Nov 30, 2019). I only get $10 credit. I know it should be one time $20 credit during Black Friday promotion. Please help me find it how to fix it . Thanks

unlock phone

How do I unlock an LG V20 phone that previously was used with your sevice. I need the SIM PIN. Tha ks

US roaming

I am currently roaming in the US and I used up all of my 250meg roaming data. I tried to add another 250meg but the option was unavailable. I beleive i mistakenly added 200megs of Canadian data which i dont need since I still have about 1700megs of d...

data with auto pay

on the $15 plan, does one receive a new 250mb data every month with autopay?

Getting Started - porting over a number

Just joined yesterday and so far so good. Want to port over my phone number from Virgin Mobile to my new phone and new provider, Public Mobile. It shows my old number on the phone details under settings but when I try to text/call the old number, sti...

Promotion

If I buy the SIM card online today can I still get the promotion for Black Friday which ends today?

Resolved! Itinérance USA

Je suis aux USA, j'ai besoin de renouveler mon forfait en itinérance appels-textos-250mo à 20$, il n'apparaît plus dans les options, je ne suis pas capable de racheter ce forfait que j'ai acheté il y a 10 jours.

Resolved! $25 / month vs $75 for 90 days

Hi all,I posted this question before but somehow it never got published.My son is on $75 for 90 days talk+text plan, no data. He gets a $6 discount for autopay and $6 discount for being a long time customer. I see now for $25/month, with autopay, he ...

My Phone says Telus

Why does my phone say Telus instead of Public Mobile?

Resolved! "Premium" SMS

For an account with a website, I need an SMS verification code to change my email address. The website has correctly associated my number with my account, but I do not receive their verification codes. In some support articles, this website states th...

How do I bring a KOODO number over

Hi there. I have been trying since yesterday to get help. I am trying to bring over my KOODO number before my plan with them expires. I followed the directions when activating with PM and got a new number. Then I was to message them asking to port my...

Resolved! New Activation

Hi: I'm trying to activate online with a SIM but I keep getting an error about the alternate number. I am currently with Koodo and looking to transfer my number - any suggestions??

Resolved! Exiting Voice Mail System

I have listened to the voicemail message and then deleted it by pressing "7" .What do I press now press to exit the voicemail system? I tried a number of keys. I keep getting the voice prompt "waiting for your response" I just turned off the phone ...

funds transfer

Hi,I need help getting Available Funds back into my bank account. I did the payment thrice by mistake. I want to get the payment back to my account. please help me with this.

35$ plan 1G

Hi,My partner and I are looking at the following plan:35$1 GB Data⁴ at 3G speedBonus 500 MB with AutoPayUnlimited Talk Canada-wideUnlimited International Text and Picture MessagingWe are some questions though before making the switch:- Is there an ac...

Credit card charged multiple times by Koodo?!

Hi, I assume this is a moderator question but they don't make it easy to send a private message. When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and...

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