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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

change my plan

when i click on change my plan it gives me no options please help

Resolved! How are you supposed to reply in this interface?

I finally got a message from a moderator regarding porting my number, but unfortunately this interface provides no way to reply, so how do I get my information to this moderator?

Resolved! 672 area code

Having some trouble getting Google to accept my area code 672 # as a recovery #. Google seem to think it's not a Canadian # but rather an area code from "Norfolk Island", an Australian external territory. My optimum account won't accept 672 when I up...

Resolved! Christmas gifts?

How do I go about receiving the gifts?

Resolved! USA without any addons - Do incoming calls/sms work?

I have the $15 plan. 100 Minutes, unlimited texting, and 250MB. If I go to the USA without any addons, will I still be able to recieve incoming calls? What about incoming texts? if neither of these things work, will the other person be notified in an...

Resolved! Can someone please help me build the options for lowest cost plan for the following requirements?

1. Unlimited Canada calls2. Unlimited US calls Data and text not important, but welcomed if free or not impacting cost.

Credit card problems

Hi I'm trying to become a new member of public mobile. I can't because when i get to the payment section, my credit card is not recognized for some reason. I called my credit card compagny and they can't help me. What am I suppose to do?

Resolved! How do I find out how long my account has been open

Hi I was wondering how I find out when I opened my account because I'm pretty sure I've been with public for more than 2 years but am still only getting $2.00 off for loyalty

Resolved! Switched from iPhone to galaxy sim card attached to iPhone emei

I had an iPhone 7. I activated my SIM card using that phone up until a couple weeks ago I decided to purchase a new Samsung. I simply popped my SIM card out of my iPhone and place it in my new Samsung and I've been using my phone ever since just fine...

Resolved! US Data Add-On

If I was to purchase the US Data Add-On, would it work in San Juan PR? Im assuming it would because its part of the United States but hey you never know!

Resolved! Thinking of switching over and had a few questions

Hello, I've been with one of the major telcos for the last few years and as someone that isn't a poweruser, all of their plans have been overpriced for what I need. I'd love to switch to a smaller provider but I have a few questions before doing so. ...

Community rewards

Hi everyone. I was wondering how often we have to post ( an estimated amount) in the community to gain rewards?

Missing text messages

Between morning of Dec 8 till shortly after 4pm on Dec 9, I didn't receive any text messages even tho 2 of my friends on different carriers texted me. I checked my usage on self-serve and they didn't show there either. What's going on?

Resolved! Time Period Validity — Free Gifts from More is Merrier Campaign

A Clarification please?Once the gifts of free Intl' minutes and /or data have been added to a user account, would the unused minutes/data continue to roll over to the next month till these have been consumed?

Us roaming add on

Can I make calls from us to Canada with a us roaming and talk add on

what shall i do to reactive my account

Hello, my account got suspend, what will i do to reactive my account please.

Resolved! Can I use the free 400-minute International Call when i am in the US?

Hello PM,For the 2019 Xmas bonus 400-minute International Call, can i use it when i am in the US, i.e. roaming in the US and call US/Canada numbers?Thanks!Daphne

Account Activation on November 18

Dear, I activated my account on November 18, but i am not seeing the promotion(-$10) during 6 months. Can you check what happened, please? Yours,Caique

Resolved! Rewards

I have problems understanding on how to get rewards and how it works. I would like to get involve in the community! Can anyone help me on this? Thank you

Phone time

How do I add time to my plan without using the self serve and using mytelephone part is there a code way of going about it or a 1800 number to add the time on my phone?

Something wrong for my data usage

Hi, I have a question about my data usage.I payed Dec 1 and my data usage is already 799.221/1024 MB (1 GB OF DATA) on Dec 11.That means I already spent over 75%.I usually use data as same monthly pattern so, there's something wrong for my usuage in ...

Resolved! Switched to a new plan, fund charged but account has been suspended

I switched my plan to $15 / 30 days one, and my previous $90 / 90 days ended on Dec. 05 Dec. 06 my credit card was charged according to new plan but my plan still kept the $90 / 90days. As a result, my account has been suspended due to not enough fun...

Resolved! How to reactivate a phone number

Anybody have any insight on how to reactivate a number that was deactivated yesterday? Here's the details. My phone number (been the same for 15 years) has been active with public mobile for approx. the last year. I made the switch to rogers, for the...

direct to voice mail spam

Apparantly, mobile service providers can block direct to voice mail messages. Is this truly the case? It's a terrible waste of my time, and potentially harmful if important messages are buried in the spam. It's ridiculous that it's allowed.

Resolved! Delay in payment

Hey guys, am just wondering if for some reasons I don't renew the plan on the said date. Do I lose my number? Or I got some time withinin which if I don't pay the bill the number would be gone from hold? Thank you.

Resolved! SIM card activation issues

I had my phone# transferred from Koodo. I assume that it worked because I got cut off from Koodo, but I am left with a phone that does not recognize the SIM. It is a newly purchased MaxWest Gravity 5. According to the device matcher it should work wi...

Account says "expired" December 7, signed up that day

I went to a store to sign up for public. I paid for the month and sim card. My phone works with data, text and calling. I'm just worried that I may lose my 1 GB extra promo as your account has to be in good standing. What can I do?

Cancel Auto Pay, and this service

I can not get logged into Self Serve, does not accept my username.My phone will not allow me to makcalls , or to text. How do i cancel AutoPay, if i can't get on to Self Serve. Do i have to cancel payment through my credit card. Public Mobile, has be...

Can´t activate my sim card because of my paymant info

When I try to activate my sim card everything works until I am told to enter my payment info.After typing in everything right it just gives me an error message. I´ve tried like 10 times and I can´t get it to work.

Puk number.

I have tried contacting the moderator team to obtain my PUK number. It's urgent that I receive it so I can text and call but they have yet to get back to me and I was wondering is there's any other way to get this number?

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