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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51743 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60091 Views
  • 186 replies
  • 30 Bravos

Resolved! I can not connect to data

I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back?

fuji2 by Great Neighbour / Super Voisin
  • 3148 Views
  • 6 replies
  • 0 Bravos

Referral

Hello,I refer friends but did not get rewards. How can I get this? Thanks

rai131 by Great Neighbour / Super Voisin
  • 1632 Views
  • 9 replies
  • 0 Bravos

cant send texts

after finally getting my phone problems fixed, I found that I canphone and recieve calls, recieve texts but cant send texts. I have set up access point names as required and have referred to the community comments regarding my problem. The suggestion...

bob2 by Great Neighbour / Super Voisin
  • 1187 Views
  • 5 replies
  • 0 Bravos

Resolved! Live person!!! NOW!!!

I want to talk to **bleep**ing LIVE PERSON!!! online services sucks and pissing me off!!! Call me now xxxxxxxxxxx. Or imI **bleep**ing leaving as a customer!! Again.. I want a **bleep**ing LIVE PERSON!!! Edid by mimmo removed personal info

garyellis1980 by Great Neighbour / Super Voisin
  • 3933 Views
  • 19 replies
  • 1 Bravos

Resolved! European SIM card

I have the basic $10.00 plan.  I will be travelling to Europe soon and would like to know if I install a European SIM card in my phone, will the current one expire while I'm gone? 

Linda27 by Great Neighbour / Super Voisin
  • 1560 Views
  • 5 replies
  • 0 Bravos

Autopay discount isn't being applied

I have been using autopay for several months now, and I haven't had the discount applied to my account.  I do have two referals that are being applied, but not autopay.

Sapper by Great Neighbour / Super Voisin
  • 1613 Views
  • 9 replies
  • 0 Bravos

Resolved! Paid for US roaming bundle...doesn't work

I have paid for the US roaming bundle.  Shows I've paid twice.  Wanted only one bundle.  Nothing works.  This has happened to me once before.  Tried dialing *611 and getting "experiencing technical difficulties. What now PM? 

sgk by Great Neighbour / Super Voisin
  • 1435 Views
  • 5 replies
  • 0 Bravos

Resolved! Charged an extra fee for using VISA

I tried taking $20 from my VISA card and adding it to Available Funds. It worked but when I checked my VISA account, I was charged $22.60. I was not told of any fees. What is that about and how to I avoid it?

eshasaib by Great Neighbour / Super Voisin
  • 1844 Views
  • 7 replies
  • 0 Bravos

Resolved! Manitoba local numbers

Hi everyone,Is there a list anywhere of Manitoba numbers that can be used by public-mobile? Are there numbers available besides Winnipeg numbers for Manitoba? Thanks!! 

df2002 by Great Neighbour / Super Voisin
  • 2258 Views
  • 5 replies
  • 0 Bravos

Resolved! Upcoming 5G service?

Is any 5G service coming with Public Mobile network in near future?

Jay_ca by Good Citizen / Bon Citoyen
  • 2733 Views
  • 9 replies
  • 0 Bravos

Not working

My plan ran out yesterday so I added a voucher this morning and added the new $25 plan. For some reason it’s telling me I have no long distance plan even when I call local numbers. When I’m texting it’s coming up my email. I don’t understand what’s g...

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transfer my phone number to Public Mobile

Hello supportI have transfered my  phone number to Public Mobile one week ago , now it is woking well. anyone can confirm the transfer is finished or not  ? yes finished, I can cancel the old phone service . Thanks

raywhx by Great Neighbour / Super Voisin
  • 1043 Views
  • 7 replies
  • 0 Bravos

Number Transfer - Old account number and PIN

My Number Transfer was rejected and 2 of the suggested errors were incorrect Account number and/or PIN, but I was never given the option to enter either of these things. What am I missing here? Where do these get submitted?

caitbean by Great Neighbour / Super Voisin
  • 743 Views
  • 3 replies
  • 0 Bravos

Long time to receive texts

Very often my phone will not notify me of an incoming text message. This can happen any time of the day if I am hooked up to wifi or not.sometimes it will be 10 or more minutes since the text was sent by the other party before the notification will c...

Mamacro2 by Great Neighbour / Super Voisin
  • 1140 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't get to my account

I can't get hold of the email I used to set up my public mobile account. I went through the ''I forgot my account process'' But it says there is an error on the page. I have tried calling Public mobile on the phone and through the chat but the two ar...

juanr1912 by Great Neighbour / Super Voisin
  • 901 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM not valid

I recently bought an new SIM, activated and put it in my iPhone6s. (It was recently update to ois 12.2). I get a message the Activation Required. So I follow the steps. In the end of that the message is SIM not valid. "The SIM card that you currently...

EdDavis by Great Neighbour / Super Voisin
  • 11025 Views
  • 11 replies
  • 1 Bravos

Resolved! $25 special plan not working.

I added the new bonus plan. I’m trying to call local and provincial long distance and it’s telling me I don’t have that included in my plan when I do.  Ive reset my phone. I try to change my plan and the page just goes blank. I don’t know what to do ...

Resolved! Sim card lost

I lost my sim card how can I report that and get another sim with the same number

porting issue

my phone still hasnt ported over to my new cell. after i take out sim card and battery and reinstall them both my old cell receives text stating  the pin you just requested for your device is ******. I have no idea what i am supposed to do with this ...

danfrawls by Good Citizen / Bon Citoyen
  • 1548 Views
  • 6 replies
  • 0 Bravos

Resolved! what to do if visa debit card is denied but works 2nd time

Hi, I used visa debit card to activate account and at first submit it was denied so i just pressed submit again and it worked. so apparently I made duplicate request which caused issues with porting number. My husband is going to switch to pm today u...

danfrawls by Good Citizen / Bon Citoyen
  • 1478 Views
  • 5 replies
  • 0 Bravos

Intl Long Distance purchased & active but not available

My 400 min Intl Long Distance add on just ran out so I quickly purchased another add on in the hopes of completing the call. Purchase confirmed and says that it is active however when I call I get a message saying that I do not have an active add-on....

CM2 by Great Neighbour / Super Voisin
  • 470 Views
  • 1 replies
  • 0 Bravos

Resolved! Charged more this month

Hi - Last 2 months Public mobile charged $40 each month, what’s according to the plan I took. this month I even get $2 discount for autopay and in my account it’s showing $38 total Debit where I can see from my bank $42.94 was deducted. So why it cha...

Nilanjanghosh by Great Neighbour / Super Voisin
  • 1953 Views
  • 8 replies
  • 0 Bravos

Resolved! Travelling to U.S.

If i purchase an add on for roaming in the u.s it says talk and text but doesnt specify if it is unlimitted talk and text. Is that unlimitted if i am in the u.s. if i get that add on?

phustler7 by Great Neighbour / Super Voisin
  • 1086 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail Storage

the voicemail stored for 10 only and it is not enough storage for my usage, by any chance to increase?

Bejksc by Great Neighbour / Super Voisin
  • 2086 Views
  • 10 replies
  • 0 Bravos

New plan

if someone needs to have a great Plan , which plan do you suggest to for a long term & for short term, please. Which plan is the best plan for me as per your opinion.... alnoor virani.

av786 by Great Neighbour / Super Voisin
  • 1583 Views
  • 10 replies
  • 0 Bravos

Resolved! I didn’t receive the SIM cards

I tried contacting support but there is no response. Is there no way for me to get the tracking number for the parcel?

ovesh by Good Citizen / Bon Citoyen
  • 1913 Views
  • 7 replies
  • 0 Bravos
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