Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I had an error during the last step of signing up in the payment option and now I am unable to sign in or use that sim number again, shows up as invalid SIM. Could a moderator help me?Thanks
I have been noticing that I lose reception completely from time to time. Sometimes I am on the go, sometimes I'm just sitting at my desk. Reception usually disconnects then comes back right away though, but I can see that I lose it completely. No ser...
I am trying to activate my SIM card and received the error message that my credit card transaction was declined, however my credit card was billed how can I activate my account without re-entering all the information and being billed twice ?
samsung s3 still on PM number and incoming calls goes straight to voicemail. Any clue why? I haven't ported my number yet. Everything else worksIt's something with the S3 because the card works fine on my iPhone. Please help!!!
Hello, I just transferred my SIM to a new phone (worked in the prior phone) and it says network locked sim card inserted. The phone I bought was supposed to be unlocked. I just activated this week. Is this an issue with the phone or could it be an is...
I requested a number port but as of right now I am only able to make calls/texts under that number but unable to recieve them, is there a problem with the port or does that mean it's just in progress? The number I originally activated my sim under ...
need helpDouble CHARGE my last padment , how can i do？
I'm pretty sure my SIM card is activated but I have no service still. It shows that it has been topped on in the overview and I can also login and see all the information using my email and password, but I still have no service. Can anyone help?
Hello, I'm looking to switch to the speical promo, hopefully picking up my sim card tomorrow. I had a question regarding porting at a future date. I am currenlty with telus, the account has three numbers. I want to port one of these numbers to the ne...
I have one spare sim card in Mississauga, near Erin Mills Town Centre. I'm willing to give it out for $6 (meet up at Erin Mills Town Centre), and a referral. PM me if you are interested. Thanks! Update: taken already
Hi Guys, I am trying to activate my sim card but was unable to port from Wind Mobile.Any help would be appreciated. Thank you.
Moved from Chatr and so far no incoming calls. I can only make outgoing calls and I have data. I sent private message to @Shazia_K, @Mary_Mwith SIM# and phone number and I hope they get back to me as soon as possible and fix the issue_______________...
Hi there,I've a weird problem. I'm having two wind dials (both on my name and on the same account in Wind) which I ported to Public Mobile at the same minute. Strangely enough, after one hour one of the two dials was successfully ported while the oth...
Unfortunately I haven't had phone access since Saturday and have been waiting patiently for 5 days. I would like to have some way to contact people over the weekend. On Monday morning, I Pm'd the moderators and tagged the mods but I still haven't rec...
I'm signing up with a new account, but I'm not sure about the auto pay option. Do I have to decide now? Or can can I decline and enable auto pay later?
Hi everyone, fairly new to the community as I joined with the $40 12gb promo a few weeks ago or so. Everything has been working great with PM from reception to data without any problems. This evening, however, my data stopped working all of a sudden ...
Ordered a SIM card on November 8th got a confirmation number 88990. The SIM card has still not arrived! The intention was to take advantage of the $40/4gb promotion before November 20th. Help!
The promo 120$ for 12gb over 90 days isn't on the site anymore?? Have a buddy trying to activate, thought it was active until the 20th???
I left a couple of PMs for mods to follow up on concerning issues encountered during activation. Haven't heard a peep from them yet. One of the issues affects the lack of service which requires expedient investigation (second day without proper servi...
I'm in the middle of applying for jobs and this number port is affecting my ability to secure work. I have no idea how many job opportunities I've missed. Please help. I'm porting from Fongo and provided my account password when signing up.
There is a possibility I'll have an extra SIM card in the Toronto/Mississauga area. I will post an update on here.But i do not live in the downtown Toronto area. Although i may be there tomorrow afternoon
Questions to frustrated customers: Did anyone figured out how to get back your money when your phone # port is stuck in-between and waiting for MOD’s to reply with your request with no success?Did anyone try to revert stuck port request (not even sur...
Hi, I attempted to activate my new SIM on the special fall plan but on the last screen it said activation failed. I put the new SIM in and it shows public mobile but says I dont have a text plan and will not allow me to log in to my account. Help!
Do the long distances minutes round to the nearest minutes or do they go by seconds. For example if I just pick up a call for 1 second then disconnect it will that round up to 1 minute? or only count as 1 second towards my minutes if I were to have i...
Hello, I finally received my sims from Public Mobile today and, thankfully, do not have to go to downtown Toronto to pick them up. I saw a photo on Reddit today and my chin hit the floor. I was worried that I would not receive in time so I was able ...
since I've been activeted my sim card over 30hours，I can log in my account and I can make phone call to someone，just cant receive any call from others，what is the problem？
So there is a way for spare SIMs to be used in this promo even if you are far away; say Alberta. BUT it does involve some trust. Here's how it can be done: 1. those in need connect with spare SIM owners by private message2. spare SIM owner sends unac...
Hi, I was wondering if the remaining balance of an add-on purchased is carried forward indefinitely or just for one month.
Hi techies, need your help/input here. So a basic smartphone (Moto E 2nd generation) is too much for my mom to handle, given that she only cares about making and receiving calls. I have her on the promo plan so that I can use the Moto E as a hotspo...
Don't miss out on a great deal! Pickup a SIM card either today or tomorrow at the following locations.TorontoTELUS Tower25 York StreetToronto OntarioM5J 2V5 VancouverTELUS Garden510 West Georgia StreetVancouver British ColumbiaV6B 0M3 MontrealTELUS ...
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