Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Would a new phone require a new sim card?

So if one day I decided to buy another phone, would I also have to get a new sim card or can I use the one I have now? Thanks.

My friend referral reward is not showing up

So my friend that uses public mobile referred me and they gave their code But I noticed that I didnt get credit added to my account for it

Resolved! How do you know your contribution level

How do you know your contribution level?

Resolved! Mobile Data

So I am on a plan that includes 250 MB of mobile data a month I dont really use mobile data and I plan to use it only when I need to and I am at a place that I dont have wifi or the wifi is not strong enough to work If I dont use mobile data for a mo...

Porting problem: Rogers prepaid. Can't receive calls or texts, Will it correct itself in a few hrs?

Just wondering if this type of problem corrects itself or if I have to PM a mod?Thanks! My old number ported in, although the screen never showed it as finishing. I can call out and text out on my old number (which was ported).Thanks!

Resolved! Not sure wut every 1s prob is??...

I've been with public mobile for about 4-months I think now and have nothing but GREAT thing to say!!!Other than the crappy prepaid phone cards and there AMOUNTS...i love public mobile n have not once had an issue with them. Great coverage...great de...

Service not available

Why my service doesn’t work? I have a autopay system. From yesterday my service have been not working!

Big FYI

The competition just increased their prices. Well actually it is a roll back on plan features which is effectively a price increase. Beware of the potential for a competititve offer. https://mobilesyrup.com/2019/04/09/chatr-mobile-45-40-plans-2g...

Resolved! $25 Plan not available to switch to

Looking to drop from a $40 plan to the $25 unlimited text+talk +500mb data (+500 with autoplay).. but it doesn't show up on the list of opportunities.

no phone service, should i buy a second sim?

I've contacted mods about being locked out of my account. It has been down for 36 hours. At what point should I just buy a sim from another company and use it only for calls? I have public mobile data but no text or phone service for the some reason....

Resolved! Ons (Long Distance)

Hi there!Yesterday I added the Internacional Long Distance minutes (400 min). Today I have been trying to call some numbers from my country, Spain. However, a man answers me saying that talks aren't in my current plan. Anyone can help me??? Thanks!

Resolved! Locked out of my account, can't reset

Resolved! Transferring old Public mobile number to the new SIM

HiI lost my old SIM and it has been more than 4 months since I last used it. I bought a new SIM today. Can I transfer the old number to the new SIM? I can share SIM number, phone number and any other details if you want.Appreciate any help. ThanksKD

Please send me my bill so I can expense it from work! The online one is not acceptable

Registration help

I'm trying to to this online myself and I'm have a lot of problems 1) it would not let me use my email that I wanted to2) I've tried changing my password to work at least 15 times and nothing works.Please help

Self-serve

I can't sign into my self- selverIt said that your account is blocked

Resolved! new visa exp date

please help me to set up my account with a new Visa expiry date. thank you, Fr. Youhanna

Resolved! Sim Card says it Invalid

Hi to whom it may concern, I just got my sim card in the mail yesterday. I am trying to activate my Sim card today, but it says that the sim card is invalid. Whenever I redo the application, the sim box just turns up red. Any ideas on what it could b...

My service not activated

My service initially was fine and now it says no Service. Whom should i reach out to get this resolved?

Resolved! Port number

How to port a number from a koodo account @CS_Agent

TExt message not working

Hi, My plan expired and I just added the addon. Not able to receive text message

Cheaper Data Add-ons with limited validity

Wish to have cheaper data add-ons with limited validity - valid only for the current cycle or certain number of days. The current data add-ons are way to costly compared to the regular plans. If we run over the plan data, it seems starting a new bill...

My Phone is not accepting calls or calling out

Wow! Who knew?

I just received a new badge today: the top 25% badge! I really had no idea. It's nice to be rewarded and really a lot of fun to chat with so many of you in the community. So keep on doing what you are doing, helping one another and raising good quest...

Resolved! Re: Porting my number

please i'm unable to porting my number when i try to do it from my account gives me errors We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number...

Referrals

My friends don't believe me when I tell them how cheap my plan is. Good job PM! It's easy to get referals when the plans are just so cheap

Resolved! Closing publicmobile account and porting question

Hi mods,I have successfully ported my publicmobile number over to Telus and am looking to close out my publicmobile account. First of all thank you for the service. I have no complaints and it has been great but it was time for a new phone and new pl...

Resolved! Service Suspended 2 days prior to payment due date - now will not process available funds!

Service Suspended 2 days prior to payment due date - now will not process available funds!Also noticed my auto pay rewards has not been applied. I really need my phone.

Resolved! Texting

can't send or receive texts from any other providers except public mobile?

Resolved! February & March Badges

@Brooke_C & @Alan_K It appears now that the problem with issuing contribution badges has been fixed, as I just received a badge today. However, it would be best to indicate which month the new badges are awarded for, because the badges for February...

Community

Forum Posts