01-07-2020 10:42 AM - edited 01-05-2022 08:55 AM
I am new to PM. I activated the sim card on Friday and I've never used internet without wifi after then because it doesn't work. My fridens called me, but I didn't get any absent call and sometimes it can't send texts message, either. I rebooted several times and and it works sometimes and it doesn't work. I've never experienced these problem before I changed to PM so it's not my phone problem.
I am waiting an important calling so I'm worried I don't know what I miss because it works sometimes and it doesn't work sometimes.
I want to go back to virgin mobile.
01-07-2020 12:06 PM
@phobi311 wrote:I am new to PM. I activated the sim card on Friday and I've never used internet without wifi after then because it doesn't work. My fridens called me, but I didn't get any absent call and sometimes it can't send texts message, either. I rebooted several times and and it works sometimes and it doesn't work. I've never experienced these problem before I changed to PM so it's not my phone problem.
I am waiting an important calling so I'm worried I don't know what I miss because it works sometimes and it doesn't work sometimes.
I want to go back to virgin mobile.
@phobi311 What kind of phone are you using Android or iPhone?
01-07-2020 11:05 AM
@phobi311 we might find an answer here, but since it's been 4 days, perhaps you should send a support ticket just in case you need @CS_Agent s help.
To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:
@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.
Watch for this indicator of a private message from a moderator.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
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01-07-2020 10:54 AM - edited 01-07-2020 11:01 AM
@phobi311 @Have you had any service since Friday? Did you port a number?
What kind of phone? What os?
Does your phone say no service?
Is your phone unlocked?